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“Good with one personal minus”

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Royal Singosari Kuta
Ranked #131 of 340 Hotels in Kuta
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Good with one personal minus”
Reviewed 28 November 2013 via mobile

Very good location. Superior rooms are fine. Only problem was that i got a room in lobby level just next to restaurant. So since early morning too much noise.
Didn't tried the breakfast. Cleaning was ok. Front-office generally very friendly but maybe someone from management should teach them to not call guests room at 5:50 am to give room prices!! But for that they need to teach them which rates they can give to guests. This because at 01:00 no one knew what rate they could charge for next day, only when reservations start at 09:00 and İ could pass in reception at morning.
Until here normal. What is not normal is to receive call at that time saying that price, but worse than that they asked app. 50€ and at the same time booking.com had 29€. So you can imagine how it got into my nerves.

Tip. From airport don't get the taxi from line. Take one from the opposite side.
Fare is set at 120k (10usd), but on the way back tk airport İ paid 20k.
Also in every place if you take taxi from transportation desks will happen the same.

İf you are looking a place for massage that seems tidy, there is one on left side when you are at hotel door. Just 1 minute walking. There are many places for massage but as being newby İ was a little but doubtful about the places itself and was looking for any that seemed higienic at first sight.

Stayed November 2013, travelled solo
Helpful?
1 Thank unkown2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEWAM, General Manager at Royal Singosari Kuta, responded to this review, 25 March 2014
Dear Unknown2011,

I recently joined this hotel and sincerely regret that you didn't have a pleasant experience in our hotel.

We have noted your feedback regarding our receptionist and have passed to Front Office department.

We are in the process of improving all services of the hotel through training in Service, Housekeeping and Welcoming the guest.

I truly wish that you will give us the opportunity to serve you in the near future so you can fulfill your expectation.

Cordially
Dewa Makapagal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (84)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Williamstown, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 November 2013

I stayed here with my boyfriend on our first overseas trip together and first trip to Bali!
There is not one thing i could fault about this Hotel!
We arrived on 28 October 2013 and stayed for 10 days, and on arrival we were greeted with the fantastic news that they had given us a free upgrade, along with a complimentary Bill voucher for the restaurant down stairs, which was amazing! along with another 15% off voucher which could be used another night! Considering the food was so delicious i couldn't have been happier!
The room was perfect, king size bed which got cleaned daily, bottled water replaced daily, along with being turned down of an evening.
We ate the buffet breakfast at the hotel daily, and it was delicious! Any types of Eggs, Vegetable omelets cooked on request, pancakes, breads, cereals, croissants and of course traditions Indonesian options!
The location was perfect, 5 minute stroll to the beach!
The day spa was also amazing, we did the couples 2 hour package which was divine, and finished with a 15 minutes spa with tea at the end!
The staff were so kind, and i cannot wait to come back next year!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dannielle J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEWAM, General Manager at Royal Singosari Kuta, responded to this review, 27 February 2014
Dear Dannielle J,

Warmest greeting from The Royal Eighteen Resort & Spa ... a place that would never leave ...

On behalf of management and staff, I would like to thank you for staying at the Royal Eighteen Resort & Spa and commented so positively on us.

We appreciated that you have been spent the time to write and to post such a good review on TripAdvisor where it is very valuable to us to maintain and provide personalized services. Your positive feedback allows us to know our efforts are appreciated and you’re enjoying your stay with us. By giving us your feedback, you are helping us to understand what we do well. We are always looking for ways to improve the quality of our product and service.

Once again, thank you for the feedback! We are looking forward to welcoming you back in the future and certainly hope that your next stay will be as enjoyable as the last.


Best regards
Dewa Putu Makapagal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, California
Level 4 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 November 2013

Our stay here was great. The staff is amazing! The food is good. The rooms are large,comfortable and safe. It is close to the beach and shopping. The only thing I would have changed is that the hot water in the shower would go from comfortable to blazing hot constantly during our showers and the water from the shower made a puddle on the floor, even when we put a towel to catch it before it hit the floor. Aside from that, we couldn't have asked for a better place to stay.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anomaly73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEWAM, General Manager at Royal Singosari Kuta, responded to this review, 27 February 2014
Dear Anomaly 73,

Warmest greeting from The Royal Eighteen Resort & Spa ... a place that would never leave ...

On behalf of management and staff, I would like to thank you for staying at the Royal Eighteen Resort & Spa and commented so positively on us.

We appreciated that you have been spent the time to write and to post such a good review on TripAdvisor where it is very valuable to us to maintain and provide personalized services. Your positive feedback allows us to know our efforts are appreciated and you’re enjoying your stay with us. By giving us your feedback, you are helping us to understand what we do well. We are always looking for ways to improve the quality of our product and service.

Once again, thank you for the feedback! We are looking forward to welcoming you back in the future and certainly hope that your next stay will be as enjoyable as the last.


Best regards
Dewa Putu Makapagal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Normanville, Australia
Level 5 Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 8 November 2013

Walk out of the door and you are in the heart of kuta bali shopping, dining, tattoo and massage parlors. Discovery Mall is a 5min walk away with a great shopping street market in between, Matahari Department Store is a 2min walk in the other direction and on the way to Poppies Lane (another block away), and Kuta Beach is a 10 minute walk too. However, all you have to do is walk next door to the hotel for a great honest money changer (see the hotel guard if you think you are having problems), and from then on, in either direction are wonderful street vendors, for everything from clothes, silver jewellery, watches, hats, shoes, bags etc etc etc. On the other side of the hotel (right next door) is a wonderful restaurant that the ex-pats gather, with wonderful food and cheap. The hotel is currently renovating upstairs (putting in a rooftop pool), but we were out all day, so didnt notice any of the reno's at all. The pool on the ground floor is a lap pool, and is next to the breakfast restaurant, and it has plenty of room... I thoroughly enjoyed it (because I had it to myself).

Room Tip: Perhaps whilst the reno's are on, if you are intending on spending the day in your room, ask for...
See more room tips
  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brodzmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEWAM, General Manager at Royal Singosari Kuta, responded to this review, 25 March 2014
Dear Brodzmum,

I thank you to take the time to write a review and I am pleased to know that you enjoyed your stay with us.

We will share your comments with our team. It is a pleasure to inform you that our rooftop swimming pool with magnificent panoramic view, over-sized and architecturally refined is ready for our guests.

Once again, thank you and look forward to welcoming you back.

Cordially
Dewa Makapagal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
1 review
Reviewed 4 November 2013

A small hotel near kuta beach, but the service and the location are excellent. You can find minimarket, restaurant and car rental near the hotel. The room is very clean, bed are huge and many tv channels. Free wifi in the lobby.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martinus1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEWAM, General Manager at Royal Singosari Kuta, responded to this review, 27 February 2014
Dear Martinus 1989,

Warmest greeting from The Royal Eighteen Resort & Spa ... a place that would never leave ...

On behalf of management and staff, I would like to thank you for staying at the Royal Eighteen Resort & Spa and commented so positively on us.

We appreciated that you have been spent the time to write and to post such a good review on TripAdvisor where it is very valuable to us to maintain and provide personalized services. Your positive feedback allows us to know our efforts are appreciated and you’re enjoying your stay with us. By giving us your feedback, you are helping us to understand what we do well. We are always looking for ways to improve the quality of our product and service.

Once again, thank you for the feedback! We are looking forward to welcoming you back in the future and certainly hope that your next stay will be as enjoyable as the last.


Best regards
Dewa Putu Makapagal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cologne, Germany
2 reviews
Reviewed 26 October 2013 via mobile

This hotel is really great. The staff is awesome and super friendly, from the first day until we left they cared so much for us and helped us. Every time asking us how we feel if we need anything and really caring for us. From the "guy for everything", the lobby crew, the housekeeping until the manager of the hotel EVERYONE was caring and totally nice and warm with us. The rooms are big and the bed is very comfortable. The rooms are really very clean. We checked every space and the whole floor we could not see any dirt! The bathroom was really on a clean modern standard. I felt like using my own bathroom at home. The rooms had a great ambience, they really looked for every detail, like flowers and tempo boxes and coffee and tea in the room. Minibar was full and we got everyday bottles of water. The tv had many channels. The housekeeping was awesome!! They cleaned really every day perfectly our room and we got every time new towels. They cared for every detail and waited always until we left ( we slept very long) the breakfast was delicious and the restaurant staff also very nice. The roomservice great and also dinner in their own restaurant was so delicious, I have never eaten such great spring rolls. The location is good just 10 minute walk to the beach. Many restaurants and small markets are close to the hotel. We felt so good there that we even wanted to extend our staying!!! The staff helped us with everything we asked for and also the hotel manager made some important call for us with the airline this shows really how good they handle their guests. Sometimes in the afternoon some noise cause they build a big pool on the roof so even this did never disturb. Again: the best staff they really cared so much always friendly!! It s like they want you to stay as a family member and this is really their idea and concept and I felt from the first day until goodby like I am living in this hotel with good friends!! Never saw such a clean comfortable hotel with delicious food and great awesome caring staff. By the way the guy at the lobby who works at the lobby in the evening his name is gede is so awesome and caring and helping!! And he is so so so funny you can really talk with him about anything and you will have the best time. He was so nice during check in and helped us a lot with many information about Kuta. Really the best hotel with the best staff!! I will be definitely come back next year !!!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wuhg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEWAM, General Manager at Royal Singosari Kuta, responded to this review, 27 February 2014
Dear Wuhg,

Warmest greeting from The Royal Eighteen Resort & Spa ... a place that would never leave ...

On behalf of management and staff, I would like to thank you for staying at the Royal Eighteen Resort & Spa and commented so positively on us.

We appreciated that you have been spent the time to write and to post such a good review on TripAdvisor where it is very valuable to us to maintain and provide personalized services. Your positive feedback allows us to know our efforts are appreciated and you’re enjoying your stay with us. By giving us your feedback, you are helping us to understand what we do well. We are always looking for ways to improve the quality of our product and service.

Once again, thank you for the feedback! We are looking forward to welcoming you back in the future and certainly hope that your next stay will be as enjoyable as the last.


Best regards
Dewa Putu Makapagal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bandung, Indonesia
Level 4 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 24 October 2013 via mobile

This is my first time to Bali as a newly wed, I ordered a Superior room, and what a surprise? I get a Deluxe room! Even though it is a small hotel, but service is excellent. You can rent a scooter right in front of the hotel. You can get anywhere just by walking. Strategic place.

Stayed October 2013, travelled as a couple
Helpful?
4 Thank MRahardi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEWAM, General Manager at Royal Singosari Kuta, responded to this review, 25 March 2014
Dear M. Rahardi,

It was the pleasure of the entire team to ensure that you had a memorable stay with us and I am glad that you valued the efforts.

We have passed your comments the team to serve as encouragement..

I thank you for taking time to write a review.

Cordially
Dewa Makapagal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Singosari Kuta

Property: Royal Singosari Kuta
Address: Jl. Singosari 18 | Jl. Singosari no. 60, Kuta 80361, Indonesia (Formerly Grand Hardys Hotel and Spa Kuta)
Region: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#60 Family Hotel in Kuta
#62 Romantic Hotel in Kuta
#88 Spa Hotel in Kuta
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Royal Singosari Kuta 3.5*
Number of rooms: 101
Official Description (provided by the hotel):
Royal Singosari Kuta (Formerly Grand Hardys Hotels & Spa Kuta)is a new minimalist hotel, nestled conveniently at the central of Kuta. The premier choice in Kuta for family holiday, group of friends, honeymoon couple and business traveler. Features 101 rooms inclusive Superior rooms, Deluxe rooms and Suite rooms set in a story building comprised with single and double room configuration. Offer its guests all the comfort of modern hotel and a stay in convenient accommodation served by genuinely charming and professionally trained Balinese staff. Providing a tropical getaway, Grand Hardys Hotels & Spa Kuta is just minutes away from Bali Ngurah Rai International Airport, 200 meters from beautiful Kuta Beach, the famous Discovery shopping center, restaurant, bar, waterboom park, and popular Kuta Square. An idyllic hideaway for those wishing to explore Bali while keeping Kuta beach and Kuta's best shopping mall within walking distance. Aside from free Wi-Fi, it also has an outdoor pool, Balinese massage and free parking.The modern rooms include a flat-screen TV, minibar and a personal safe. Private bathrooms come with a bathtub. Day trips and car rentals can be arranged at the tour desk. The resort also provides laundry services and a 24-hour front desk.The Star Cafe is perfect for catching up with friends for canapes, meals & drinks, meetings or simply spending time relaxing out of the heat. Guests can enjoy watching live sport or enjoying great music. Our menu includes favorites such as steak, seafood, salads, ribs, authentic pizza, pasta and much more. ... more   less 
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Also Known As:
Royal Singosari Kuta Bali

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