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“Just what we needed!”

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Royal Singosari Kuta
Ranked #85 of 252 Hotels in Kuta
Berkeley, California
Level 5 Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Just what we needed!”
Reviewed 12 March 2014 via mobile

Our first trip to Bali/Indonesia and we wanted to have a place booked to stay near the airport as we knew we'd be tired after the 36 hour trip. It was a $10usd taxi ride for us from the airport. When we checked in the room was hot but once the air on fires up it cooled off nicely. Room was clean and quiet - a pleasant surprise given it's proximity to the busy street. We had laundry done by the hotel which was returned to is same day - breakfast buffet was simple but good and it's an easy 3-4 min walk to the beach and TONS of food options easily nearby. We only stayed 2 nights as we're headed elsewhere but this was perfect for our needs.

Stayed March 2014, travelled as a couple
Helpful?
Thank Drewski0602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEWAM, General Manager at Royal Singosari Kuta, responded to this review, 22 March 2014
Dear Drewski0602,

Thank you for taking the time to drop a review of your recent stay at The Royal Eighteen Kuta.

We are glad to know that you had pleasant stay with us. We have noted your feedback regarding our breakfast and room air conditioning upon arrival, and have passed to our department concern.

Once again, thank you and look forward to welcoming you back to our property.

Cordially,
Dewa Putu Makapagal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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484 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
Kuching, Malaysia
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 March 2014

Wonderful place to stay with a very friendly and polite staff. We were given a welcome drink upon check in.The room was nice and comfortable and there were no WiFi in the room,except the star lounge and 2nd Floor- WiFi area. Clean and good location for shoppers as well as massaging,money changers and various places for eatries. Stayed 4 nights and hopefully will come back again when permits.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank agneskipo55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEWAM, General Manager at Royal Singosari Kuta, responded to this review, 12 March 2014
Dear Agneskipo55,

Warmest greeting from The Royal Eighteen Resort & Spa ... a place that would never leave ...

On behalf of management and staff, I would like to thank you for staying at the Royal Eighteen Resort & Spa and commented so positively on us.

We appreciated that you have been spent the time to write and to post such a good review on TripAdvisor where it is very valuable to us to maintain and provide personalized services. Your positive feedback allows us to know our efforts are appreciated and you’re enjoying your stay with us. By giving us your feedback, you are helping us to understand what we do well. We are always looking for ways to improve the quality of our product and service.

Once again, thank you for the feedback! We are looking forward to welcoming you back in the future and certainly hope that your next stay will be as enjoyable as the last.


Best regards
Dewa Putu Makapagal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level 6 Contributor
141 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 20 February 2014

We had a wonderful and fantastic stay at the Royal 18 Resort and Spa. We were picked up at the airport with their shuttle bus as previously arranged via email. The driver was very friendly and made us feel welcomed with his first appearance on the airport. We were welcomed at the hotel with a delicious cold welcome drink and the lady at the reception handled our check-in very smooth and quickly. The driver took our luggage to our room and showed us around. We were so surprised with our beautiful and spacious double bedroom with en suite. The double bed was extra large and this was wonderful after 2 long overnight flights from our home country to Bali. The buffet breakfasts were delicious with a huge variety of different kind of fruits and food. Housekeeping were done daily and the hotel was clean and neat all over. The hotel is opposite a mini market and a lot of small shops. The beach, restaurants, souvenir and craft markets and ATM's are all close by. Most of these places are within a 250 m to 500 m walking distance. If you want to experience the vibrant lifestyle of Kuta, this is an excellent choice for your accommodation. The street in front of the hotel is a one way and although the traffic is busy, it is quiet inside the hotel without any noise coming up from the street. This hotel deserves definitely more than the 3 stars. They also host a few functions and barbeques at the hotel while we were there just after Christmas. For the price that we have paid, this was a superb hotel and we could not fault anything. We recommend Royal 18 to all tourists who want to visit Kuta. We treasure our fantastic stay and hope to see you again somewhere in future. Keep up your good work and thank you very much for your friendliness.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ElmarieM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEWAM, General Manager at Royal Singosari Kuta, responded to this review, 27 February 2014
Dear Sabrinadarleen,

Warmest greeting from The Royal Eighteen Resort & Spa ... a place that would never leave ...

On behalf of management and staff, I would like to thank you for staying at the Royal Eighteen Resort & Spa and commented so positively on us.

We appreciated that you have been spent the time to write and to post such a good review on TripAdvisor where it is very valuable to us to maintain and provide personalized services. Your positive feedback allows us to know our efforts are appreciated and you’re enjoying your stay with us. By giving us your feedback, you are helping us to understand what we do well. We are always looking for ways to improve the quality of our product and service.

Once again, thank you for the feedback! We are looking forward to welcoming you back in the future and certainly hope that your next stay will be as enjoyable as the last.


Best regards
Dewa Putu Makapagal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurugram (Gurgaon), India
Level 6 Contributor
120 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 19 February 2014

The Royal Eighteen is centrally located on Singosara Road , from where one can travel to all well known attractions & the Beach. Though on main road , it is serene & quiet atmosphere on this multi level Resort. The market around this resort is full of gift shops , clothing , money exchangers, travel agents & various eatries.

The Resort has parking for customers , effective wi fi & free internet facilities . The Restauranti is fairly clean & has an assorted Menu . Th .e rooms are neat & tidy with Good Washrooms .

The staff is courteous & helpful in meeting reasonable demands . I stayed for one night & had a comfortable stay.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Musafirhoonyaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEWAM, General Manager at Royal Singosari Kuta, responded to this review, 27 February 2014
Dear Musafirhoonyaro,

Warmest greeting from The Royal Eighteen Resort & Spa ... a place that would never leave ...

On behalf of management and staff, I would like to thank you for staying at the Royal Eighteen Resort & Spa and commented so positively on us.

We appreciated that you have been spent the time to write and to post such a good review on TripAdvisor where it is very valuable to us to maintain and provide personalized services. Your positive feedback allows us to know our efforts are appreciated and you’re enjoying your stay with us. By giving us your feedback, you are helping us to understand what we do well. We are always looking for ways to improve the quality of our product and service.

Once again, thank you for the feedback! We are looking forward to welcoming you back in the future and certainly hope that your next stay will be as enjoyable as the last.


Best regards
Dewa Putu Makapagal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 February 2014 via mobile

This is great hotel, very clean, good location, very friendly, polite and professional staff.
If i ever to come back to Bali i would definitely stay in this hotel again.
They have a pool on a roof top- amazing!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Giedre G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEWAM, General Manager at Royal Singosari Kuta, responded to this review, 27 February 2014
Dear Giedre G,

Warmest greeting from The Royal Eighteen Resort & Spa ... a place that would never leave ...

On behalf of management and staff, I would like to thank you for staying at the Royal Eighteen Resort & Spa and commented so positively on us.

We appreciated that you have been spent the time to write and to post such a good review on TripAdvisor where it is very valuable to us to maintain and provide personalized services. Your positive feedback allows us to know our efforts are appreciated and you’re enjoying your stay with us. By giving us your feedback, you are helping us to understand what we do well. We are always looking for ways to improve the quality of our product and service.

Once again, thank you for the feedback! We are looking forward to welcoming you back in the future and certainly hope that your next stay will be as enjoyable as the last.


Best regards
Dewa Putu Makapagal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
godollo
2 reviews
Reviewed 1 February 2014 via mobile

The hotel has a massive 3+star according to European rating. The staff is very helpful and willing to make your stay as comfortable as possible. Very good choice for breakfast, with a wide range of local food. The rooms are clear and done twice a day. They offer a wide range of program possibility on a fair price. It has a good location as well. Kuta square, Poppies lane, market, beach are just in 2 minutes time.

Stayed January 2014, travelled with family
Helpful?
Thank zsuzsanna f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEWAM, General Manager at Royal Singosari Kuta, responded to this review, 27 February 2014
Dear Zsuzsanna F,

Warmest greeting from The Royal Eighteen Resort & Spa ... a place that would never leave ...

On behalf of management and staff, I would like to thank you for staying at the Royal Eighteen Resort & Spa and commented so positively on us.

We appreciated that you have been spent the time to write and to post such a good review on TripAdvisor where it is very valuable to us to maintain and provide personalized services. Your positive feedback allows us to know our efforts are appreciated and you’re enjoying your stay with us. By giving us your feedback, you are helping us to understand what we do well. We are always looking for ways to improve the quality of our product and service.

Once again, thank you for the feedback! We are looking forward to welcoming you back in the future and certainly hope that your next stay will be as enjoyable as the last.


Best regards
Dewa Putu Makapagal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level 4 Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 February 2014 via mobile

I booked online through their website. Their online reservation staff were friendly and very accomodating which made us quite excited with our choice. The location was just perfect for us. We wanted somewhere near the beach, and the shopping area and it is not far from legian. We booked the airport transfer but the guy didnt show up. Waited for a good half hour before we decided to call a local friend to help us out. Luckily we have not yet paid for their services. We also didn't see our fruit basket and the welcome drink.

The room was nice though. Basic room, modern furnitures. Love the AC. Very cold. Just the way i like it. The pool was small. And next to the restaurant. A bit too crowded me think. Wish the guy working the late night shift is a bit more friendly though.

Overall it was ok.

Stayed December 2013, travelled with friends
Helpful?
Thank MarinaMY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEWAM, General Manager at Royal Singosari Kuta, responded to this review, 22 March 2014
Dear MarinaMY,

I sincerely regret that you didn't have a pleasant experience in our hotel. I recently joined this hotel and we are in the process of improving all services of the hotel through training in Service, and Welcoming the guest.

In addition, we are striving to improve our facilities and our rooftop swimming pool is now ready for our guest.

I truly wish that you will give us the opportunity to serve you in the near future.

Cordially
Dewa Putu Makapagal
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Singosari Kuta

Property: Royal Singosari Kuta
Address: Jl. Singosari, Kuta 80361, Indonesia (Formerly Grand Hardys Hotel and Spa Kuta)
Region: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#40 Family Hotel in Kuta
#41 Romantic Hotel in Kuta
#57 Spa Hotel in Kuta
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Royal Singosari Kuta 3.5*
Number of rooms: 101
Official Description (provided by the hotel):
Royal Singosari Kuta (formerly Grand Hardys Hotels & Spa Kuta)is a new minimalist hotel, nestled conveniently at the central of Kuta. The premier choice in Kuta for family holiday, group of friends, honeymoon couple and business traveler. Features 101 rooms inclusive Superior rooms, Deluxe rooms and Suite rooms set in a story building comprised with single and double room configuration. Offer its guests all the comfort of modern hotel and a stay in convenient accommodation served by genuinely charming and professionally trained Balinese staff. Providing a tropical getaway, Grand Hardys Hotels & Spa Kuta is just minutes away from Bali Ngurah Rai International Airport, 200 meters from beautiful Kuta Beach, the famous Discovery shopping center, restaurant, bar, waterboom park, and popular Kuta Square. An idyllic hideaway for those wishing to explore Bali while keeping Kuta beach and Kuta's best shopping mall within walking distance. Aside from free Wi-Fi, it also has an outdoor pool, Balinese massage and free parking.The modern rooms include a flat-screen TV, minibar and a personal safe. Private bathrooms come with a bathtub. Day trips and car rentals can be arranged at the tour desk. The resort also provides laundry services and a 24-hour front desk.The Star Cafe is perfect for catching up with friends for canapes, meals & drinks, meetings or simply spending time relaxing out of the heat. Guests can enjoy watching live sport or enjoying great music. Our menu includes favorites such as steak, seafood, salads, ribs, authentic pizza, pasta and much more. ... more   less 
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Also Known As:
Royal Singosari Kuta Bali

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