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“Nice facilities, amenities.... Thin walls”
3 of 5 bubbles Review of Quest Hotel Kuta

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Quest Hotel Kuta
Ranked #82 of 251 Hotels in Kuta
Topanga, California
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Nice facilities, amenities.... Thin walls”
3 of 5 bubbles Reviewed 27 July 2014

This hotel has just about everything you can expect for the price. Staff is very friendly, rooms are clean and well maintained. Only problem is the walls are very thin. It is the month of Ramadan here and there is religious chanting that goes all night long. The walls in the hotel do very little to block out the noise, which is clearly audible even with the doors and curtains shut. Also we can hear our neighbors shuffling around in the morning. Good hotel, thin walls. Quality of sleep: 1/5 stars.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank 167Justatourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quest Hotel T, General Manager at Quest Hotel Kuta, responded to this review, 14 August 2014
Dear Mr/s 167Justatourist,

Warmest greetings from Quest Hotel Kuta - Bali

Firstly, thank you for choosing our hotel during your visit to Bali. We were happy to know that you love our service.

Your comment about the wall is thin will be our concern, have been discussed and shared to the related team and we will find a solution to reduce the sound.

Waiting your next visit to our hotel and you will se the progress

Thank you & best regards,

I Gede Nyoman Sapta Adi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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397 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 26 July 2014

The hotel offers unbeatable value for money. It is new, well maintained and extremely clean. The room and the surrounding is spotless and everything works perfectly. The interior decoration is very nice and looks modern and pleasing.

The wifi is fast and the coverage throughout the hotel is strong. There is no problem surfing the web from the room, beside the pool and in the restaurant.

The staff are extremely friendly. Gege was super nice and offered good advice on the best spot to shop, where to eat and what taxi prices to expect.

The hotel offers a free greet and pickup service from the airport. It also sends you to the airport for free. This is extremely useful especially when arriving/departing late at night.

There is a free shuttle service a couple of times a day to and from the main Kuta shopping area too.

The airport is located very close to the airport and the main Kuta area is easily reachable by taxi or shuttle. There are many small restaurants / warongs around the hotel so you don’t have to wander far to get a bite of local fare. There is a small restaurant serving delicious BBQ ribs a few doors to the left of the hotel. The famous Ayam Betutu Khas Gilimanuk Bali is just 5 minutes away by taxi.

This hotel is great value for the price. I would definitely come back again.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Jclk8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quest Hotel T, General Manager at Quest Hotel Kuta, responded to this review, 14 August 2014
Dear Mr/s Jamesclk,

Warmest greetings from Quest Hotel Kuta - Bali

Thank you for staying with us during your holiday in Bali, we were very happy to know that you've a memorable stay during your time in our hotel. Thank you as well to post your experiences to the TripAdvisor.

Gege is our Guest Relation Officer who will always at your service area, just to make sure you and other customers are in our attention.

Hope to meet you again on your next holiday in Bali

Thank you & best regards,

I Gede Nyoman Sapta Adi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bogor, Indonesia
Level Contributor
65 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 bubbles Reviewed 9 July 2014 via mobile

I went to this hotel for transit purpose. Although its interior design was great, its service was poor. From unexperienced receptionist, wrong bedroom registration by receptionist, poor breakfast service & the most fatal thing was cockroach inside my bedroom. And one more thing, its exterior design was absurd. Unfortunetly, I stayed there for short time so I could not give more inputs about it. Hopefully it can be more conformtable & sophisticated service when I visit again in the future.

Stayed June 2014, travelled on business
Helpful?
Thank Pelupessy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quest Hotel T, General Manager at Quest Hotel Kuta, responded to this review, 21 July 2014
Dear Mr. Pelupessy,

Warmest greetings from Quest Hotel Kuta - Bali

First of all, I personally would like to express our sincere apologize for un-expected experiences which have been facing during your time in our hotel.

Your posting in the TripAdvisor is a valuable input for our future improvement and concern, appreciated.

Have been coordinate with our Front Office and Housekeeping Team for our necessary action will be taken, in order to make sure those kind of comments will never happen again.


Once again thank you, we do hope that we could meet you again in our hotel in the future

Thank you & best regards,

I Gede Nyoman Sapta Adi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Val-des-Monts
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 5 July 2014 via mobile

This hotel has all you need. The staff are friendly and helpful. Gege, the manager, made me feel right at home. The room has blackout curtains, hot shower and western toilet. You control the AC with a remote. The breakfast is buffet style with lots of choice. The pool is nice and the room has a balcony where you can enjoy your complimentary coffee or bottled water. As a woman traveling alone I felt safe at the hotel and the surrounding areas. Stayed three nights and would have happily stayed longer.

Stayed July 2014, travelled solo
Helpful?
Thank Jen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quest Hotel T, General Manager at Quest Hotel Kuta, responded to this review, 6 July 2014
Dear Ms. Jen G,

Warmest greetings from Quest Hotel Kuta - Bali

First of all, thank you for staying with us during your holiday in Bali, we were happy to know that you have had a memorable stay with us. Thank you as well to post your comments on the TripAdvisor.

We will pass your comment to our staffs

We do hope that we will meet again on your next holiday in Bali.

Thank you & best regards,

I Gede Nyoman Sapta Adi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
93 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 28 June 2014

sandra and warren
Great value for money ,great pick up service.Good breakfast included in price .Room was average but sufficient for price .Communication on front desk an issue,not very good english .Perhaps a reshuffle of staff could fix this though as i spoke to two or three of their staff who had great english but the lady at the desk stuggled big time.Good hotel would stay again if i could book things etc and be understood but just to hard,english speaking people really need help in non english countries which should be where your hotel comes in....

Room Tip: Just make sure it air condtiioned and use pick up service
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wyzzasses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quest Hotel T, General Manager at Quest Hotel Kuta, responded to this review, 29 June 2014
Dear Sandra & Warren,

Warmest greetings from Quest Hotel Kuta - Bali

Thank you for your review through the TripAdvisor and we feel happy to know that you were happy with the facilities and services.

Thank you as well for your input regarding our front office team who are not speaking good English and I have been coordinated with our Front Office Manager to do a serious action on this comment.

We do hope that we have another opportunity to welcome you in our hotel

Thank you & best regards,

I Gede Nyoman Sapta Adi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boyertown, Pennsylvania
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 21 June 2014

We were very surprised at how nice this hotel was for the price we paid and the very convenient location near the airport. From the very helpful staff, to the airport shuttle (do reserve in advance), the good internet, the very nice surprise "pool" in our unit (which we didn't have time to use), and the "take away" breakfast -- everything about this hotel was an excellent value and exceeded our expectations. We only stayed here overnight between flights, but it was an exceptional choice for that.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paula I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quest Hotel T, General Manager at Quest Hotel Kuta, responded to this review, 23 June 2014
Dear Ms Paula I,

Warmest greetings from Quest Hotel Kuta - Bali

Firstly, thank you for choosing our hotel during your overnight in Bali and thank you very much for your posting on the TripAdvisor

We were happy to hear that you have had a memorable moment with us, our facilities and services were meet your expectation.

We do hope that we could extend our hospitality to you on your next coming to Bali

Once again thank you and have a wonderful day


With our best regards,


I Gede Nyoman Sapta Adi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 18 June 2014

We only stayed at quest for one night, as our flight came in late at night and quest is located relatively close to the airport. Our check in wasn't smooth as the guy did not speak very good English. Once we arrived to our room it was very humid inside. The air conditioner did not work great either. The rooms are average, what you see in the photo. The buffet breakfast was the best part about quest. There was a good range to choose from and it was fresh and tasty. Good value for convenience, however unfortunately we would not return.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TessaL93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quest Hotel T, General Manager at Quest Hotel Kuta, responded to this review, 19 June 2014
Dear Ms. TessaL93,

Greetings from Quest Hotel Kuta-Bali

Thank you for choosing our hotel on your holiday trip to Bali.

We are sorry to hear that your check in process was not running smooth as well as the humid room. We have been coordinated with our Front Office Manager and Executive Housekeeper about your comments and we have been took some necessary actions to avoid this kind of comments in the future.

Once again sorry for the inconvenience, and we really hope that you will come and stay with us again in the future

Thank you & best regards,


I Gede Nyoman Sapta Adi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quest Hotel Kuta

Property: Quest Hotel Kuta
Address: Jl. Kediri no. 9, Kuta 80361, Indonesia (Formerly Quest Hotel Tuban)
Region: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#55 Spa Hotel in Kuta
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Quest Hotel Kuta 3.5*
Number of rooms: 95
Official Description (provided by the hotel):
Hotel with 95 cool, clean, and comfy rooms & suites. The Quest Tuban imaginatively designed with a modern sophistication & contemporary chic. All rooms & suites are welcoming & practical offering an exceptional combination of style & function outfitted for a luxurious escape, but equipped to please the must discorning traveler ... more   less 
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Also Known As:
Quest Hotel Kuta Bali

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