We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great Location”
Review of Mercure Kuta Bali

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Mercure Kuta Bali
Ranked #77 of 251 Hotels in Kuta
Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Location”
Reviewed 14 May 2013

Liked the location best - a step away to Kuta beach, shopping and night bars... Rooms were neat and tidy.. Lucky to have our rooms upgraded from deluxe to junior suite at no cost :)The view of the sea from our room's balcony was quite refreshing...

There's also a small pool at the fourth storey nicely overlooking the beach.

You may want to check the rates before making outgoing calls from your hotel room. Thought the charges were a bit high than what we expected..

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Snickers21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurekutaBali11, Room Division Manager at Mercure Kuta Bali, responded to this review, 16 May 2013
Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.

We were very pleased to read that you appreciated the Friendliness and Assistance of our staff and you had enjoyed your Holiday.

It is always encouraging for us to learn that our valuable customer are satisfied with our service as it is what we strive for everyday.

We hope that we will have the pleasure of welcoming you again in the near future.

Your sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,321 reviews from our community

Traveller rating
    257
    540
    354
    110
    60
See reviews for
223
529
135
115
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (174)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Darwin
Level Contributor
126 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 14 May 2013

Location is great and staff charming. Easy walk to many shops and restaurants. BUT deluxe ocean view twin room #418 was VERY small. King single beds filled the space. Reading lights look nice but nowhere near enough light to read. Balcony small and not private, but nice view. No hand rail on steps into pool. No separate shower in ANY room. Breakfast was good (included in our package) BUT six stairs to get up and down to be seated and then every time access to buffet was not easy as was recovering from knee replacement. Good massage in the SPA.
Noise from Hard Rock Hotel next door during the day.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank PennitDarwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurekutaBali11, Room Division Manager at Mercure Kuta Bali, responded to this review, 16 May 2013
Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.

We were very pleased to read that you appreciated the Friendliness and Assistance of our staff and you had enjoyed your Holiday.

Your feed back has been well noted and taken into our consideration for improvement.

It is always encouraging for us to learn that our valuable customer are satisfied with our service as it is what we strive for everyday.

We hope that we will have the pleasure of welcoming you again in the near future.

Your sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
Reviewed 13 May 2013

This is our 5th time in Bali and 3rd time staying with Mercure Kuta Bali, a Twin bed was given to our friend even request had been make for a double bed due to they are honeymooner and we ended up giving up our double bed to them on our last visit couple of years back, so this time, we informed the Reservation team and the replied was "Noted on your Strong request".... :(
We choose this Hotel because of it location and a decent place to stay in, we had spent 6 days this time and will maybe, just maybe one more stay to see any improvement before we decide whether will this be our 1st choice whenever we come back to Bali

Good Points:
1) Breakfast staffs are very friendly, they greeted us with eye contact and smile, hot beverage was always topped up and used plates are cleared away quickly, although the lady at egg station forgot our orders for the omelette but it's ok, Kudos to the team
2) Pillows and Bed are very comfortable, Great!!!
3) As we placed Do Not Disturb Sign outside our door, my request for fresh towels at Reception was speedy sent to Housekeeping who sent them up quickly with a smile, Thank you as I really hate waiting for more than 15 minute for it
4) Housekeepers greeted us with smile whenever we walked past at the corridor :)
5) We did not use the pool this time but it is great with a fantastic view and feel ^^
6) Location is great with the beach, McDonald, Coffee, food stalls, massage and shops just steps away ...

Area which I believe can be improve:
1) Room was not ready when we arrived around 1pm, Receptionist should bring the key to us since I have told her that we will wait at the lobby instead of going out as she suggested, key was only given when I approached them for the status, was surprise when my request for 2nd key was declined, guess the key card must be very expensive
2) Hair dryer stop automatically after blowing my hair for about 1 or 2 minutes, have to wait for few minutes to have it restart again and again for another round of 1 or 2 minutes
3) Toilet bowl is very dirty, it is time for a brush
4) Ants found crawling on our bed, bedside table, vanity counter and toilet, even after fresh bedsheet had been changed, guess a real pest buster is needed
5) Pillow cases and duvet sheet was not change when we have our 1st make up room request on our 3rd day
6) We had paid for the package to stay in Superior room with internet included in Hotel, but upon check in, I was told that our booking is for Standard room and they have 'upgraded' us to Superior Room! (which of course I corrected them by showing our Hotel voucher, so please do have your copy in-hand) Internet code was given for the usage in the room, as my phone was battery flat, I explained and asked for the code to access at the laptop provided at the Hotel lobby but was told that I have to pay for it, isn't lobby belong to the Hotel since my voucher stated included in Hotel?!
7) Maybe you can consider to have a gym in the Hotel
8) Maybe can arrange something with a memorable stay or surprise for Honeymooner and Birthday guest

Room Tip: Our Superior room come with a balcony facing Reception, choose a higher level as it can be noisy at...
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emlmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurekutaBali11, Room Division Manager at Mercure Kuta Bali, responded to this review, 16 May 2013
Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We would like to thank you for choosing Mercure Kuta Bali Beach during your recent visit to Bali and for sharing your appreciation with us.

We are delighted to get your positive feedback and particularly value our hotel.
Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.
Your input has been well noted and taken into our consideration for our improvement.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Mercure Kuta Beach Bali.

Your sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
indonesia
1 review
Reviewed 13 May 2013

I like the location very closed with kuta beach and nice breakfast. But small room and clean. Shopping location also not far from hotel. Need more events to bring this hotel alive. But anyway, I will considere to stay again in another vacation.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank rudysule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurekutaBali11, Room Division Manager at Mercure Kuta Bali, responded to this review, 16 May 2013
Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We would like to thank you for choosing Mercure Kuta Bali Beach during your recent visit to Bali and for sharing your appreciation with us.

We are delighted to learn that you had an excellent stay with us and particularly value our hotel.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Mercure Kuta Beach Bali.

Your sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
72 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 10 May 2013

The hotel location was great especially you are a surfer as Kuta beach is just across the road. Rooms are big and clean. Wifi in lobby is fast. There is a surf school in the hotel, can teaches you to surf at USD35. The pool on the 4th floor is great. View of the ocean during sunset etc. Pool towels are available with a bar next to it. Lots of shopping and restaurants nearby so walk till you drop. Hardrock is just next door.

Room Tip: Get a seaview room. Worth it.
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChrisKwang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurekutaBali11, Room Division Manager at Mercure Kuta Bali, responded to this review, 16 May 2013
Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…
We would like to thank you for choosing Mercure Kuta Bali Beach during your recent visit to Bali and for sharing your appreciation with us.

We are delighted to learn that you had an excellent stay with us and particularly value our hotel.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Mercure Kuta Beach Bali.

Your sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
Reviewed 9 May 2013

Mercure Kuta Bali Hotel has a strategic location in the heart Kuta. The beach is just in front of the hotel and shopping centres are just around the corner.
From the top floor of the hotel, visitor can enjoy the scenic view of the Kuta beach. The service rendered during my stay is very good. The standard room is quite small.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Andi70_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurekutaBali11, Room Division Manager at Mercure Kuta Bali, responded to this review, 16 May 2013
Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…
We would like to thank you for choosing Mercure Kuta Bali Beach during your recent visit to Bali and for sharing your appreciation with us.
We are delighted to learn that you had an excellent stay with us and particularly value our hotel.
Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.
We have 4 categories of rooms with different room size. Hopefully that you could stay at our Deluxe room with more space on your next return.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Mercure Kuta Beach Bali.

Your sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
melbourne
Level Contributor
129 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 8 May 2013

This was our third stay at the Mercure Kuta.
We normally shun prepaid transfers, always preferring to make our own way to our accommodation, having had horrendous experiences in the past. The package we had this time, however, included transfers. We were met promptly and whisked off to the Mercure.
We didn't check in until well after 11:30 PM but we were greeted warmly by the young man at reception. His English was excellent and he clearly went through everything that our package included. We were given exactly the room we had asked for.
The room, although small, was spotlessly clean. It is the perfect size for a couple. We actually prefer it that way. (It means less ankle biters hogging the pool and making noises.) We were very impressed with the thoughtful addition of a four plug international adaptor. Every hotel should have this. The wall mounted LCD TV was plenty big enough for the room. The air conditioning, which is so hard to get right in the tropics, was excellent.
The bathroom even had a view from the tub. There was also lots of room on the vanity to put toiletries. Although the water pressure in the shower could have been better, the bathroom itself, like the room, was meticulously clean.
We never usually eat in house when we visit Bali, much prefering to eat at local restaurants. This time, however, our package included breakfast. This was surprisingly good. There was a large Asian selection as well as a small selection of cereals, eggs to order and an omelet and pancake station. The service was excellent. Coffee and tea was always topped up and used plates taken away quickly.
The rooftop pool has the best view in town, although like the rooms, will need refurbishment soon in order to keep up the high standard. Level 4 pool level perfect for Kuta sunsets.
We started taking names at the start, of staff members who excelled in the performance of their duties. We gave up after a while though, as it quickly became apparent that the whole staff, from the guy who picked us up, the reception staff, the wait staff at the restaurant, to the blokes who cleaned the rooms so well every day, were top class.
The location can not be beaten. It as a short walk to Matahari supermarket, where you can pick up everything from tonic water to Tim Tam biscuits. The restaurants and shops in Poppies Lane 1 and 2 are just around the corner. The surf beach is just across the street. Taxis are easy to flag down just outside the hotel if you feel the need to explore further.
I would not hesitate to recommend this hotel to anyone who wants a good hotel, in a great location for a very reasonable price.

Room Tip: We stayed in an ocean view room, but if you need a cheaper alternative, the rooms on the ground floo...
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adenoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurekutaBali11, Room Division Manager at Mercure Kuta Bali, responded to this review, 9 May 2013
Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We sincere thank you that you still choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.

We are delighted to learn that you had excellent stay with us and particularly value our hotel.
Your comments on the service provided by our staff are most gratifying and will be share with whole team.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Mercure Kuta Beach Bali.


Your sincerely,

I Gede Ngurah Mertha Sedana
Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Kuta hotels
0.0 mi away
The Kuta Beach Heritage Hotel Bali - Managed by Accor
0.1 mi away
Kuta Seaview Boutique Resort & Spa
0.1 mi away
Grand Inna Kuta
Grand Inna Kuta
#41 of 251 in Kuta
4.0 of 5 bubbles 2,119 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Citadines Kuta Beach Bali
0.1 mi away
Maharani Beach Hotel
Maharani Beach Hotel
#103 of 251 in Kuta
4.0 of 5 bubbles 417 reviews
0.1 mi away
Kutabex Beach Front Hotel
Show Prices
Show Prices
Show Prices

Been to Mercure Kuta Bali? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Kuta Bali

Property: Mercure Kuta Bali
Address: Jalan Pantai Kuta 10 X | Br Pande Mas, Kuta 80361, Indonesia
Phone Number:
Region: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 On the Beach Hotel in Kuta
#53 Spa Hotel in Kuta
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Mercure Kuta Bali 3.5*
Number of rooms: 130
Official Description (provided by the hotel):
Just steps from Kuta Beach, Mercure Kuta Beach Bali is surrounded by numerous shopping and dining options in the center of the city. It features an outdoor infinity pool and free wired internet in public areas. Air-conditioned guest rooms feature modern minimalist furnishings and private bathroom with tub and shower. A minibar, tea/coffee-making facilities and in-room safe are provided. There is also cable TV. Guests can enjoy Balinese massage treatments at Bali Spa or lounge by the hotel’s rooftop pool. The hotel’s tour desk plans day trips and water activities at Kuta Beach. Alang Alang Restaurant features splendid views of the Kuta Beach and serves a buffet dinner with Asian and Western dishes. Snacks and cocktails are served at the Lotus Lobby Bar and the Pool Bar. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Ebookers, Agoda, Hotels.com, Southall Travel, Priceline, Odigeo, TravelUp, TripOnline SA, Traveltool, S.L.U., getaroom.com, Hotel.de, Evoline ltd, Cancelon and HotelQuickly so you can book your Mercure Kuta Bali reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Kuta Bali Hotel Kuta
Accor Kuta Bali

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing