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“Improved since my last visit”
Review of Mercure Kuta Bali

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Mercure Kuta Bali
Ranked #77 of 251 Hotels in Kuta
Kuala Lumpur, Malaysia
Level Contributor
80 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Improved since my last visit”
Reviewed 18 June 2013

This is my second time staying in Mercure Kuta Bali and I must say I noticed good improvement since then. The thing I've always liked about this hotel is the ambiance and the wonderful pool area. What I found slightly unpleasant the last time was the level of service by hotel staff. This time round, there is still one or two who I feel could do better but overall I found service level pleasant.
The rooms however, are still a bit dark and small but I suppose that would not pose much of a problem as we are out of the room most of the time.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mcmeelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurekutaBali11, Room Division Manager at Mercure Kuta Bali, responded to this review, 27 June 2013
Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We would like to thank you for your trust to keep choosing Mercure Kuta Bali Beach during your recent visit to Bali and for sharing your appreciation with us.

We are delighted to learn that you had an excellent stay with us and particularly value our hotel.

Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Mercure Kuta Beach Bali.

Your sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (174)
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  • Chinese (Simplified) first
  • Dutch first
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A TripAdvisor Member
Reviewed 16 June 2013

strategic location of the hotel is very close to Kuta beach, cool atmosphere in the hotel, the hotel is the right choice and is convenient if you stay there
to search for food is very close to the hotel, close to the hard rock cafe to relax

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurekutaBali11, Room Division Manager at Mercure Kuta Bali, responded to this review, 17 June 2013
Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We would like to thank you for choosing Mercure Kuta Bali Beach during your recent visit to Bali and for sharing your appreciation with us.

We are delighted to learn that you had an excellent stay with us and particularly value our hotel.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Mercure Kuta Beach Bali.

Your sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 June 2013

It was not a good experience of staying.the room is old and smell weird. The only good thing of this hotel is its location only. The hotel is not worth in value and i will only rate them 3 star.
The staff at the reception is not friendly too.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
2 Thank Ottofirm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurekutaBali11, Room Division Manager at Mercure Kuta Bali, responded to this review, 17 June 2013
Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…
We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.
Your comment regarding our property has been well noted and will be taken into consideration for future renovation. We also will retrain our staff to keep our superior services to all of our customer.
We do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve.
We hope you will give us another chance to welcome you in the near Future.


Your sincerely,


Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Kuta hotels

Jakarta, Indonesia
Level Contributor
4 reviews
4 hotel reviews
Reviewed 11 June 2013

Hotel is near Kuta Beach with strategic location to anywhere
Easy way to buy anything because atmosphere never sleeps
all of Hotel staff very friendly
Room is clean and sleep very well although in front of kuta beach.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Harianja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurekutaBali11, Room Division Manager at Mercure Kuta Bali, responded to this review, 17 June 2013
Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…
We would like to thank you for choosing Mercure Kuta Bali Beach during your recent visit to Bali and for sharing your appreciation with us.
We are delighted to learn that you had an excellent stay with us and particularly value our hotel.
Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Mercure Kuta Beach Bali.

Your sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South West Rocks, Australia
Level Contributor
66 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 8 June 2013

We stayed here on our first two nights in Bali. It was our Honeymoon and our first time in Bali so we didn't know what to expect. When we arrived and spoke to staff at check-in, they appeared unorganised. We were advised that we had to be "upgraded" as the regular room wasn't available. I was taken aback by this a little by this because it felt like our room was NOT reserved, but figured since we got upgraded, couldn't really complain. We were then handed our key and a card that allowed us to get 1 complimentary Mocktail to share from the bar. The Bar and Lobby seemed like a really nice place to relax, and had free WIFI which I thought was good, but we wanted WIFI in the comfort of our room. We were advised it wasn't available in our room. When we entered the room, we were met by an unpleasant mouldy smell. The room seemed clean enough though. The room had it's own lanai but it faced an ugly wall and an unkept lawn / garden area. Seemed quite useless unless you are a smoker, but we weren't, so it was never utilised. The bed was really hard and had difficulty sleeping on it. We realised the benefit of this hotel the next day when we realised how close it was to some great shopping and restaurants. We also decided to check out the infinity pool at the Hotel (The main reason for choosing it in the first place) and it was as expected. It was very nice, and overlooked Kuta Beach. Had I have not experienced other hotels, I would have possibly given this place 4 stars. But I realise that this place is lacks great customer service, something we experienced every where else. Other places had greeted us with a mocktail each, a complimentary gift / surprise because we were honeymooners and a personal escort to our room. I don't think I would return to this hotel, but would recommend it if you like the beach, want to go shopping and be close to some of the greatest restaurants in Kuta. It is good value though.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pacey306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurekutaBali11, Room Division Manager at Mercure Kuta Bali, responded to this review, 10 June 2013
Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…
We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.

The Experience you describe causes us deep concern. We would like to offer our sincere apologies for any frustration and anxiety that it may have caused you on your holiday.

Our aim and intent is to ensure all employees are totally customer focus and all guest concern and requests are handled quickly and efficiently.

Kindly rest assure that appropriate training will be conducted to avoid the recurrent such incident in the future.

I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve.

We hope you will give us another chance to welcome you in the near Future.


Your sincerely,

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
2 reviews
Reviewed 5 June 2013

The Mercure Kuta was a lovely introduction to 10 days in Bali and a haven from the motorcycle madness below. Take time to enjoy the lovely infinity pool overlooking Kuta Beach and enjoy long breakfasts in a lovely dining room. Try and book a room on the right hand side of the building though as the other side faces an adjoining building. Enjoy!

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank 387rosar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurekutaBali11, Room Division Manager at Mercure Kuta Bali, responded to this review, 10 June 2013
Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We would like to thank you for choosing Mercure Kuta Bali Beach during your recent visit to Bali and for sharing your appreciation with us.

We are delighted to learn that you had an excellent stay with us and particularly value our hotel.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Mercure Kuta Beach Bali.

Your sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
43 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 3 June 2013

I will highly rate "the value for money" in this hotel for a beach side comfortable accommodation. Starting form the GM and Reservations Department right down to Front Office and House Keeping, they provide outstanding service for the money we pay with the deals they provide form time to time. I enjoyed the complementary Spa deal they included AND the upgrade to beach view rooms. The location is great and the beach is just outside the hotel with Bintang beer available right at the beach. What we need in Kuta is a place to sleep comfortably because we are out the whole day. Mercure Kuta provided exactly this. Outstanding service and the value for money the guests expect.

Being the Mercure Chain, I enjoyed the support from the other hotels in the chain. This is an excellent example of corporation in the Hotel chain supporting each other. I was able to book the hotel through my previous stay in Mercure Kuta Harvestland and their words. Then I was assured at the airport by another hotel driver from Mercure Sanur not to worry about the delay in the airport pick up by the Mercure Kuta Beach driver. He promised to take me if the driver does NOT turn up.

This outstanding service is what makes me book in Mercure Hotels. This hotel gave me everything I can needed including the breakfast.. I will strongly recommend this hotel to anyone for it's great location. Location and a good night's sleep is what we need on our holidays.

Room Tip: If you get the beach view rooms, you are very lucky. I enjoyed my stay and the outstanding beach vie...
See more room tips
  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank balasubra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercurekutaBali11, Room Division Manager at Mercure Kuta Bali, responded to this review, 10 June 2013
Dear Mr. Subra,

Warmest Greeting from Mercure Kuta Beach Bali…
We would like to thank you for choosing Mercure Kuta Bali Beach during your recent visit to Bali and for sharing your appreciation with us.
We are delighted to learn that you had an excellent stay with us and particularly value our hotel.
Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Mercure Kuta Beach Bali.

Your sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Kuta Bali

Property: Mercure Kuta Bali
Address: Jalan Pantai Kuta 10 X | Br Pande Mas, Kuta 80361, Indonesia
Phone Number:
Region: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 On the Beach Hotel in Kuta
#53 Spa Hotel in Kuta
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Mercure Kuta Bali 3.5*
Number of rooms: 130
Official Description (provided by the hotel):
Just steps from Kuta Beach, Mercure Kuta Beach Bali is surrounded by numerous shopping and dining options in the center of the city. It features an outdoor infinity pool and free wired internet in public areas. Air-conditioned guest rooms feature modern minimalist furnishings and private bathroom with tub and shower. A minibar, tea/coffee-making facilities and in-room safe are provided. There is also cable TV. Guests can enjoy Balinese massage treatments at Bali Spa or lounge by the hotel’s rooftop pool. The hotel’s tour desk plans day trips and water activities at Kuta Beach. Alang Alang Restaurant features splendid views of the Kuta Beach and serves a buffet dinner with Asian and Western dishes. Snacks and cocktails are served at the Lotus Lobby Bar and the Pool Bar. ... more   less 
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Also Known As:
Mercure Kuta Bali Hotel Kuta
Accor Kuta Bali

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