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“Good Hotel Perfect Location in Kuta”
4 of 5 bubbles Review of Mercure Kuta Bali

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Mercure Kuta Bali
Ranked #76 of 251 Hotels in Kuta
Malaysia
Level Contributor
160 reviews
147 hotel reviews
common_n_hotel_reviews_1bd8 219 helpful votes
“Good Hotel Perfect Location in Kuta”
Reviewed 8 April 2014

Spend a night at this hotel and my review as follows:

1) Location: Couln't be better if you want to spend a day or two in Kuta. Right opposite Kuta Beach, just next to Hard Rock Cafe, few doors away from MCD, Pizza Hut, KFC, Massage Parlour, minimarkets, shopping mall. Everything is just around the corner. Excellent!

2) Check in and Hotel Lobby: Hotel lobby area is very nice with its fish pond and oasis concept. Feel very relaxing. Check in was fast and staff is frenly.

3) Superior Room: Yes, the room is not spacious and lighting in the room is a bit dark. However, surprisingly, the mattress is soft and comfy so as the pillows. Air cond is working well. Room furniture is simple. My room balcony, room 308 is partially facing the pond/lobby. Not very nice view but it is ok. Bathroom is clean. However, the positioning of the toilet bowl at a small corner is terrible. Bad bad planning. However, i love the bathtub and shower area. It is spacious. Hot water during shower is consistent. Very good. SO, i have a mixed feeling for the room/bathroom. After all, this is superior room and not their standard room. Not very sure how the hotel superior room can be improved but the mattress and pillow does make a difference and i truly enjoyed my stay here because i had a good night sleep.

4) Swimming Pool: They have an infinity pool. It is not huge but it is not small either. The view is just outstanding overlooking Kuta Beach and the sunset. Heavenly.

5) Wifi: Signals are ok and reasonable but the frequency of logging in and out their hotspot system is just terrible. I think the management should look into this wifi system. At least just use the same provider like Mercure Nusa Dua. Their wifi system is good and consistent and i dont have to log in every 5 minutes.

6) Welcome Drink: It was a glass of passion fruit chilled juice. No complains under hot weather. It is refreshing.

7) Free Afternoon Snack under Accors Bali Promotion Package: Yes, the free snacks provided is of good quality. There are cakes, biscuits and boxing chicken drummet and coffee/tea given. Totally enjoyed it.

8) Buffet Breakfast: Good selection. Good presentation. Food area is clean. Love the addition of fresh fruit juice apart from the usual cordial orange juice mango juice etc. Seaview from the breakfast area was great.

9) Airport Transfer Service: Was good. Hotel using toyota innova vans.

Overall, this is one of the best mercure hotels i ever visited in Asia. I had a great time staying here.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FrenchRemix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureKuta8, Management at Mercure Kuta Bali, responded to this review, 9 April 2014
Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We would like to thank you for choosing Mercure Kuta Bali Beach during your recent visit to Bali and for sharing your appreciation with us.
We are delighted to learn that you had an excellent stay with us and particularly value our hotel.
Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Mercure Kuta Beach Bali.

Your sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,308 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (171)
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English first
Penang Island, Malaysia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 April 2014

This is a hotel right for those going out on tour of all the places of attractions. After a time consuming full day tour, it is alway nice to come back to your hotel. Take a dip in the rooftop pool; get dress and go out for dinner. And this hotel is right in the middle of everything ! Plenty of food outlets within walking distant and situated right next door to the Hard Rock Cafe.

Further down the corner, there's the shopping area where you can shop till you drop !

The room; even though is a bit small, but its money's worth. The breakbast is sumptuous and plentyful and the view from the breakfast table is impeccable. The staffs are friendly; and like I said before, in this Land of Smiles, what else can you expect other than smiling faces!!!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chaitiamma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureKuta8, Management at Mercure Kuta Bali, responded to this review, 4 April 2014
Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We would like to thank you for choosing Mercure Kuta Bali Beach during your recent visit to Bali and for sharing your appreciation with us.
We are delighted to learn that you had an excellent stay with us and particularly value our hotel.
Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Mercure Kuta Beach Bali.

Your sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala lumpur
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 31 March 2014

Got upgraded to superior room upon arrival. Facing the pond. Very quiet stay. Room were awesome. Clean toilet. Nice sleeping bed. Most awesome is the pool. Pool looking out to Kuta Beach! Hotel is nearby to everything! Great location great place great stay

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MiloZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureKuta8, Management at Mercure Kuta Bali, responded to this review, 1 April 2014
Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We would like to thank you for choosing Mercure Kuta Bali Beach during your recent visit to Bali and for sharing your appreciation with us.
We are delighted to learn that you had an excellent stay with us and particularly value our hotel.
Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Mercure Kuta Beach Bali.

Your sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 March 2014

we stayed here for 10 nights .The staff are lovely very friendly the rooms are small but very clean .Breakfast was good with a good choice of food. The problem with this hotel is the pool area .the views are lovely overlooking the beach but there are only two umbrellas for the whole pool area and these are in tables at each end of the pool..there is no shade at all so consequently hardly anyone sits by the pool as you get total sunburnt...also while we were there on four occasions they held private dinners by the pool so they would start setting up by three o:clock and we all had to be out of the pool by 5...too bad if you wanted to stay and watch the sunset...when I tried to complain to the manager I was told he was on a break and would get back to me ...he never did..I was told by a staff member that they don't have umbrellas as it would ruin the view from the breakfast area...as I like to relax by the pool quite a bit when I am on holiday..as do most of the guests I spoke to ...we would not stay at the mercure again unless they clean up the pool area ..the decking is in need of repair and the pool tiles need a good scrub..also there was a wind storm while we were in the pool and some roof tiles fell off and just missed hitting my husbands head...pool area need a renovation and umbrellas ..guests would stay in the pool area ..the hotel would make money as they would be ordering drinks and snacks

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank margaret b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureKuta8, Management at Mercure Kuta Bali, responded to this review, 1 April 2014
Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.

Your comment regarding our room and our services has been well noted and will be taken into consideration for future room renovation and service improvement.

I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve.
We hope you will give us another chance to welcome you in the near Future.

Your sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Kuta Bali

Property: Mercure Kuta Bali
Address: Jalan Pantai Kuta 10 X | Br Pande Mas, Kuta 80361, Indonesia
Phone Number:
Region: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 On the Beach Hotel in Kuta
#52 Spa Hotel in Kuta
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Mercure Kuta Bali 3.5*
Number of rooms: 130
Official Description (provided by the hotel):
Just steps from Kuta Beach, Mercure Kuta Beach Bali is surrounded by numerous shopping and dining options in the center of the city. It features an outdoor infinity pool and free wired internet in public areas. Air-conditioned guest rooms feature modern minimalist furnishings and private bathroom with tub and shower. A minibar, tea/coffee-making facilities and in-room safe are provided. There is also cable TV. Guests can enjoy Balinese massage treatments at Bali Spa or lounge by the hotel’s rooftop pool. The hotel’s tour desk plans day trips and water activities at Kuta Beach. Alang Alang Restaurant features splendid views of the Kuta Beach and serves a buffet dinner with Asian and Western dishes. Snacks and cocktails are served at the Lotus Lobby Bar and the Pool Bar. ... more   less 
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Also Known As:
Mercure Kuta Bali Hotel Kuta
Accor Kuta Bali

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