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Review of Mercure Kuta Bali

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Mercure Kuta Bali
Ranked #76 of 251 Hotels in Kuta
Jakarta, Indonesia
Level Contributor
59 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
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Reviewed 13 May 2014 via mobile

This is my first time to stay in Kuta area, and I choose Mercure Kuta. In my imagination, Kuta is crowded and noisy, so I prepare myself mentally to stay in a hectic place. But to my surprise I kind of enjoy it. Mercure Kuta is a nice place (not as big as any resort in Nusa Dua), but it is more realistic for me. The staffs are amazing, the location is fabulous (probably cause I loved shopping), the thing I like the most is the rooftop pool. If you are a kind of guy who like to stay in the center and taste a bit of everything in Bali from beach to nightlife, this is the place to be. But if you are a kind of guy who wants to relax the whole day in your lazy chair, then you'll better find other places.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JRotikan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureKuta8, Management at Mercure Kuta Bali, responded to this review, 16 May 2014
Dear Mercure Kuta Bali Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We would like to thank you for choosing Mercure Kuta Bali Beach during your recent visit to Bali and for sharing your appreciation regarding our staff, location and pool.
We are delighted to learn that you had an excellent stay with us and particularly value our hotel.
Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Mercure Kuta Beach Bali.

Your sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (174)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Bismarck, North Dakota
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 May 2014

This hotel is in a great locaion. Right across the street from the beach. The staff really treats you well, every time you enter they greet you with a smile. The Mercure have a pool on the 4th floor with an incredible view overlooking the beach. The rooms are good, nothing special, but you get good value for the price at the Mercure Kuta.

There are shopping malls, restaurants, Kuta Square, and bars within walking distance of the hotel. The Hard Rock Bali is right next door.

I would recommend this hotel for anybody traveling to Bali.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SteveDoha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureKuta8, Management at Mercure Kuta Bali, responded to this review, 13 May 2014
Dear Mercure Kuta Bali Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We would like to thank you for choosing Mercure Kuta Bali Beach during your recent visit to Bali and for sharing your appreciation with us.
We are delighted to learn that you had an excellent stay with us and particularly value our hotel.
Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Mercure Kuta Beach Bali.

Your sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
77 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 7 May 2014

I'm a frequent guest at Mercure Kuta Bali and as much as I like the location, its pool area, the room are clearly deteriorating really fast. I would suggest a refurbishment exercise really soon.
I would still return though as the value for location and price is great :)

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mcmeelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureKuta8, Management at Mercure Kuta Bali, responded to this review, 8 May 2014
Dear Ms.Mcmeelo,

Warmest Greeting from Mercure Kuta Beach Bali…

We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.

Your comment regarding our room and our services has been well noted and will be taken into consideration for future room renovation and service improvement.

I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve.
We hope you will give us another chance to welcome you in the near Future.

Your sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 May 2014

Stayed here in April 2014
Whilst not too flashy the accommodation and hospitality was faultless. Positioned in the heart of Kuta. The buffet breakfast was very nice and the staff very accommodating. A visit to the rooftop pool is a must with an amazing view onto the main street of Kuta. I would definitely stay here again whilst in Kuta!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank slats84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureKuta8, Management at Mercure Kuta Bali, responded to this review, 7 May 2014
Dear Mr/s Slats84,


Warmest Greeting from Mercure Kuta Beach Bali…

We would like to thank you for choosing Mercure Kuta Bali Beach during your recent visit to Bali and for sharing your appreciation with us.
We are delighted to learn that you had an excellent stay with us and particularly value our hotel.
Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Mercure Kuta Beach Bali.

Your sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 May 2014 via mobile

We stayed in the mercure for 2 nights on our honeymoon moon the service was horrible they could hardly understand you and where quiet rude didnt recieve much for being on our honeymoon either. The room is very small and needs upgrading. The pool is the only good thing about this resort. Would not recommend.

Stayed March 2014, travelled as a couple
Helpful?
Thank Ashley V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureKuta8, Management at Mercure Kuta Bali, responded to this review, 7 May 2014
Dear Ms. Ashley,

Warmest Greeting from Mercure Kuta Beach Bali…

We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.

Your comment regarding our room and our services has been well noted and will be taken into consideration for future room renovation and service improvement.

I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve.
We hope you will give us another chance to welcome you in the near Future.

Your sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Kuta hotels

Melbourne, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 April 2014 via mobile

We booked this hotel for a business trip at short notice. When our flight was delayed our travel agent informed the hotel we'd be late. When we arrived a sleazy manager said our rooms were "broken". Obviously they'd been sold out from under us. It was 3am and we were left to trudge, with our luggage, up and down the street looking for another hotel. I'm sure many people have had enjoyable holidays staying here, but consumers should know this is possible at the Mercure in Kuta. And here's the catch - we're still waiting for our refund.

Stayed April 2014, travelled on business
Helpful?
2 Thank mrgandmrsj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureKuta8, Management at Mercure Kuta Bali, responded to this review, 29 April 2014
Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.

Your comment regarding our room and our services has been well noted and will be taken into consideration for future room renovation and service improvement.

I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve.
We hope you will give us another chance to welcome you in the near Future.

Your sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 April 2014

I must thank Icha for helping me to organize a cake for my finance on our arrival. It's my second time staying in Mercure Kuta. Hotel location is best and the price of the hotel room is very value for money. Their staff is friendly and polite. Hotel room is very clean. My favourite is their infinity pool, overseeing the Kuta beach. Everything is just a few minutes walk away.

Room Tip: Must choose the room that does not face the car park. The rest are pretty good.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sgohsg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureKuta8, Management at Mercure Kuta Bali, responded to this review, 28 April 2014
Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We would like to thank you for choosing Mercure Kuta Bali Beach during your recent visit to Bali and for sharing your appreciation with us.
We are delighted to learn that you had an excellent stay with us and particularly value our hotel.
Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Mercure Kuta Beach Bali.

Your sincerely,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Kuta Bali

Property: Mercure Kuta Bali
Address: Jalan Pantai Kuta 10 X | Br Pande Mas, Kuta 80361, Indonesia
Phone Number:
Region: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 On the Beach Hotel in Kuta
#53 Spa Hotel in Kuta
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Mercure Kuta Bali 3.5*
Number of rooms: 130
Official Description (provided by the hotel):
Just steps from Kuta Beach, Mercure Kuta Beach Bali is surrounded by numerous shopping and dining options in the center of the city. It features an outdoor infinity pool and free wired internet in public areas. Air-conditioned guest rooms feature modern minimalist furnishings and private bathroom with tub and shower. A minibar, tea/coffee-making facilities and in-room safe are provided. There is also cable TV. Guests can enjoy Balinese massage treatments at Bali Spa or lounge by the hotel’s rooftop pool. The hotel’s tour desk plans day trips and water activities at Kuta Beach. Alang Alang Restaurant features splendid views of the Kuta Beach and serves a buffet dinner with Asian and Western dishes. Snacks and cocktails are served at the Lotus Lobby Bar and the Pool Bar. ... more   less 
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Also Known As:
Mercure Kuta Bali Hotel Kuta
Accor Kuta Bali

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