We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Dissapointing hotel”
Review of Mercure Kuta Bali

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Mercure Kuta Bali
Ranked #69 of 251 Hotels in Kuta
Reviewed 23 June 2014

I expected more from this chain. But our stay ih this hotel was very dissapointing. The hotel felt and looked like a 2-star hotel. Rooms were not cleaned when it was supposed to. The coffee maker did not work and we could not get someone to fix it. In general, it was not worth the room rate.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ikamw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
-RennyMargaretha-, Manager at Mercure Kuta Bali, responded to this reviewResponded 24 June 2014

Dear Mr/Mrs Ikamw,

Warmest Greeting from Mercure Kuta Beach Bali..

Thank you for taking the time to convey your comments and unfortunately your complaint about rooms condition and also with the equipment such as coffee maker.

It is with sincere regret that I note your dissatisfaction with our service and facilities.

Your remark has been carefully noted and I can assure you the necessary steps have been taken to avoid such inconveniences in the future.

I hope this experience will not alter your confidence in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again.

Your sincerely,
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,395)
Traveller rating
Traveller type
Time of year
Language
  • More languages

454 - 460 of 1,395 reviews

Reviewed 16 June 2014 via mobile

Stay for 2days 1night after completed the exhibition at BICC Nusa Dua. Overall a great hotel with nice sea view and easy accessible to tourist spot and kuta beach.

Pro:
- central located, easy accessible to shopping, eating and sea sport
- nice swimming pool with sea view
- spacious room
- friendly staff

Cons:
- internet connection not very stable
- room abit aging

Stayed: June 2014, travelled solo
1  Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
-RennyMargaretha-, Manager at Mercure Kuta Bali, responded to this reviewResponded 24 June 2014

Dear Mr/Mrs. Steve,

Warmest Greeting from Mercure Kuta Beach Bali..

I would like to thank you for choosing our hotel as your accommodation choice during your visit to Bali.
Thank you also for your positive comments about our hotel's pool with nice ocean view, our hotel's location and also rooms with friendly staff services.

Please accept my sincere apologies for the unacceptable service provided to you in our hotel especially with internet connection which is not very stable, and also with the room a bit aging.

It is through feedback such as yours that enables us to adjust and better our services and facilities to meet the discerning needs of our guest.

We hope this experience does not impair your trust in Mercure Kuta Beach Bali.
We are looking forward to welcoming you again soon.

Your sincerely,
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

Mercure is extremely well located and on the beach. The lobby is very warm and inviting. The rooms are quite small and i wouldnt recommend if you are travelling with big bags and a large family. The bathroom is also quite cramped.

The infinity pool on top is exceptional and the restaurants quite good too. breakfast is very average.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank GAGTVM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureKuta8, Management at Mercure Kuta Bali, responded to this reviewResponded 6 June 2014

Dear Mercure Kuta Beach Bali Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We would like to thank you for choosing Mercure Kuta Bali Beach during your recent visit to Bali and for sharing your review regarding our room, bathroom and breakfast with us.
We are delighted to learn that you had an excellent stay with us and particularly value our hotel.
Your comments on the service provided are most gratifying and will be shared with the whole team.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Mercure Kuta Beach Bali.

Your sincerely,

Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

My last stay at this hotel was early of 2013 and as always everything was good. But when im back on may 2014 the hotel show many quality decreases, room was dirty and dusty, lots of mosquito, AC blow was extremly strong therefore you only have 2 choice : being freezing by let it on or sweating by turn it off. They also do not provide bacon during bfast unless you ask to waiter. I stayed many times in this hotel before but after my last visit i will eliminate this hotel from my list when visiting Kuta.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
3  Thank Mikhael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureKuta8, Management at Mercure Kuta Bali, responded to this reviewResponded 3 June 2014

Dear Mr. Mikhael,

Warmest Greeting from Mercure Kuta Beach Bali...

We would like to thank you for choosing Mercure Kuta Beach Bali again during your recent visit to Bali and for sharing your appreciation with us.

Your comment regarding our room, Air conditioner and breakfast has been well noted and will be taken into consideration for future room renovation and service improvement.

I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve.
We hope you will give us another chance to welcome you again in the near Future.

Your sincerely,

Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014 via mobile

I stayed there in may 2014 and this is my first time in this hotel

I booked only 3 nights and it was the most beautiful days of my trip

I regretted when I left the hotel

Because the hotel is located in the middle of kuta beach and front of the beach

There are many many restaurants (mac donalds , pizza hut , starbucks and hardrock cafe etc ) and 2 malls shopping around and currency exchange shops
And offices to book trips inside the island like rafting and parasailing etc , so you don't need motorbike nor taxi .

the staff was so friendly , so helpful and they provide free airport pick up and drop off .

My next trip I'll stay in this hotel all the days of my trip

Thanks for the whole staff especially mrs dewi .

Finally : i recommend this hotel for my friends and everybody .

Stayed: May 2014, travelled solo
1  Thank Assaf17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureKuta8, Management at Mercure Kuta Bali, responded to this reviewResponded 28 May 2014

Dear Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We would like to thank you for choosing Mercure Kuta Bali Beach during your recent visit to Bali and for sharing your appreciation with us.
We are delighted to learn that you had an excellent stay with us and particularly value our hotel.
Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Mercure Kuta Beach Bali.

Your sincerely,

Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

mercure kuta bali has excellent surroundings.the room was comfortable except for the air conditioning which was malfunctioning and on high all the time.we didn't complain. they probably would have fixed it immediately but we couldn't be bothered. not too bad as it was stinking hot outside. bed was comfortable. staff very helpful. efficient and friendly.clean.

Room Tip: we stayed in the one that has a beach view. we payed extra but worth it. sister in law had the room...
See more room tips
  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureKuta8, Management at Mercure Kuta Bali, responded to this reviewResponded 28 May 2014

Dear Mercure Kuta Beach Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.

Your comment regarding our room and our services has been well noted and will be taken into consideration for future room renovation and service improvement.

I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve.
We hope you will give us another chance to welcome you in the near Future.

Your sincerely,

Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2014

I did not like the quality of anything on this property.

The food: I only tried the breakfast buffet and which really was not good. There were flies , too much oil in some dishes, the breads counter was too far from sitting arrangement , service was not good and no one seemed to care about what you would like to have.

The resort only has a good view from the swimming pool and nothing else as a USP.The room was very small and no proper lighting. The bathroom had very old amenities and towels provided were so hard. I hardly stayed in the hotel to use other services.

There is a beach in front of hotel but there is a road between the beach and hotel so i would not call it a beach front hotel. There is also a pizza hut and starbucks just below the hotel. All the things you require can be bought from the nearby market sim card / money changers etc.

The kuta market is jst a minute walk where there are numerous restaurants & spas and travel agents to plan your day trips etc. You can bargain alot in Bali. Like i was quoted a price of US$ 20 from airport to this resort but i paid US$ 7.5 which i think can also go down to US$ 6 or 5.So do the same for other things as well. I rented a vehicle for a whole day trip around Bali online for IDR 500000 and i also saw people quoting IDR 350000 for the same.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank SumitIndianTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureKuta8, Management at Mercure Kuta Bali, responded to this reviewResponded 26 May 2014

Dear Mercure Kuta Guest,

Warmest Greeting from Mercure Kuta Beach Bali…

We sincere thank you for choosing Mercure Kuta Beach Bali as your accommodation during your Holiday in Bali.

Your comment regarding our room and our services has been well noted and will be taken into consideration for future room renovation and service improvement.

I do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve.
We hope you will give us another chance to welcome you in the near Future.

Your sincerely,

Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Kuta hotels
0 mi away
The Kuta Beach Heritage Hotel Bali - Managed by Accor
0.1 mi away
Grand Inna Kuta
Grand Inna Kuta
#37 of 251 in Kuta
2,320 reviews
0.1 mi away
Kuta Seaview Boutique Resort & Spa
Show Prices
Show Prices
Show Prices
0.6 mi away
Citadines Kuta Beach Bali
0.1 mi away
Hard Rock Hotel Bali
Hard Rock Hotel Bali
#24 of 251 in Kuta
5,850 reviews
0.3 mi away
Kuta Paradiso Hotel
Kuta Paradiso Hotel
#40 of 251 in Kuta
1,707 reviews
Show Prices
Show Prices
Show Prices

Been to Mercure Kuta Bali? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Kuta Bali

Address: Jalan Pantai Kuta 10 X | Br Pande Mas, Kuta 80361, Indonesia
Phone Number:
Region: Indonesia > Bali > Kuta District > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 On the Beach Hotel in Kuta
#42 Luxury Hotel in Kuta
#50 Spa Hotel in Kuta
Price Range: £43 - £63 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Kuta Bali 4*
Number of rooms: 130
Official Description (provided by the hotel):
Be the first to experience our newly renovated rooms. Just steps from Kuta Beach, Mercure Kuta Beach Bali is surrounded by numerous shopping and dining options in the center of the city. It features an outdoor infinity pool and free wired internet in public areas. Air-conditioned guest rooms feature modern minimalist furnishings and private bathroom with tub and shower. A minibar, tea/coffee-making facilities and in-room safe are provided. There is also cable TV. Guests can enjoy Balinese massage treatments at Bali Spa or lounge by the hotel’s rooftop pool. The hotel’s tour desk plans day trips and water activities at Kuta Beach. Alang Alang Restaurant features splendid views of the Kuta Beach and serves a buffet dinner with Asian and Western dishes. Snacks and cocktails are served at the Lotus Lobby Bar and the Pool Bar. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Accorhotels.com, Booking.com, Agoda, Travel Republic (UK), Southall Travel, Expedia, TripOnline SA, HotelsClick, Hotels.com, Evoline ltd, Ebookers, HotelQuickly, 5viajes2012 S.L., getaroom.com and Cancelon so you can book your Mercure Kuta Bali reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Kuta Bali Hotel Kuta
Accor Kuta Bali

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing