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“Interesting place to stay”

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Hard Rock Hotel Bali
Ranked #22 of 251 Hotels in Kuta
Certificate of Excellence
Bandung, Jawa Barat, Indonesia
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Interesting place to stay”
4 of 5 bubbles Reviewed 4 December 2013

When we first stayed at Hard Rock Hotel, it is near the Christmas, so the hotel is already with all of the christmas stuffs. Is very interesting that there is a Christmas tree that made from the CD's. What is most interesting is the swimming pool. The sand is made from the real sand that we used to see on the beach. So, we don't have to go to Kuta's beach that already dirty with garbage, we just can play the sand in the swimming pool. And in the hotel, there is a playground that our kids can play there. At that time, we have a special price for staying almost 5D4N.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rini N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this review, 6 December 2013
Dear Guest,

Thank you for sharing your kind review of your stay with us. I'm pleased to hear that you and the kids enjoyed your time at the swimming pool, which is Bali's largest free-form swimming pool with its own Sand Island and underwater music.

I'm delighted to know that you stayed with us during Christmas period. I have shared your kind comments with the team and all of us look forward to welcoming you back this Christmas or any other festive season as there's always something happening at Hard Rock Hotel Bali.

Once again, thank you for taking the time to share your feedback, which we very much appreciate.

Love All - Serve All
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,657 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Singapore, Singapore
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 3 December 2013

We stayed a night at the Hard Rock Hotel Bali to get easy access to Kuta area as well as to the Hard Rock Cafe. The rooms are a little run down (especially the bathroom) though still rather comfy.

Service at the buffet breakfast was really slow (could be our timing as it was jam packed). The Hard Rock Cafe however definitely was rocking it that night albeit the slight inconvenience which did not allow us to charge our bill to the room. The pool area was definitely amazing what with the cabanas, sand bar, slides, and size of the pool.

On the day of our checkout, the bellhops were rather unattentive / unhelpful as nobody offered to assist us in putting our luggage onto the transport.

For the price I paid and considering the fame of the Hard Rock chain, I think the level of service could have been much better.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EdwinKCChua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this review, 9 December 2013
Dear Guest,

Thank you for your review during your stay at the Hard Rock Hotel Bali.

The Hotel’s registered guests can charge their Hard Rock Cafe bill to their room; however they were unable to assist you to do so since there was no credit card guarantee to support room charges to your room. Please accept my sincere apologies for your check out experience. I have shared your feedback with the team to evaluate the above-mentioned shortcoming. All of us look forward to another opportunity to welcoming you back to the Hard Rock Hotel Bali soon.

Once again thank you for taking the time to share your feedback, which we very much appreciate.

All is One
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 2 December 2013

really enjoyed my time at the hard rock, i was there for 6 days recently meeting up with friends on there honeymoon and i found it very good. the cleaners are constantly cleaning the place which is good to see. i found the main place i was hanging at was the huge pool and there i was greeted by 3 workers by the names of g'day, chris and the man on the roller blades x. we formed a good friendship with these guys over our stay and are now friends on facebook keeping in touch with them all and they all went out of there way to make sure we had everything we needed and were very polite every time we saw them always making sure we were comfortable. the food and drinks was nice but pretty expensive compared to other places around but still nice food. i found the entertainment was great in center stage but the barman really steal the show with there amazing tricks they do just to get u a drink. the juggling fire bottles by abey was amazing and also danny who always made sure i drinks were waiting for us as we drank the last drop out of the previous drink. really a credit to have workers like these guys in there they dont just get ur drink and forget you they have a chat ask about your day etc and genuine nice guys. the only dissapointing thing about my stay was being a singer and coming from australia the main reason i wanted to stay at hard rock was cause i wanted to use the recording studio to record some songs and it wasnt working for my stay there. i also would love to see a karaoke night there at some stage for the guests to rock out with there favourite songs i know some people got to sing with the band which i was close to doing but a karaoke night would be great, and the winner gets a rock star suite for a night or something on there stay. over all i found the hard rock to be very good in all areas even the security staff always saying hello and all staff are very polite. will be back again soon. please have the studio fixed i really want to use it next time would be great

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MatthewAxeMellor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this review, 9 December 2013
Dear Guest,

Thank you for your review of your recent stay with us. I am delighted to hear that the hospitality and service provided by our staff has been highly valued.

I’m also pleased to hear that you had a great time at the pool and enjoyed the Centerstage entertainment. The Boom Box with Karaoke studio will be relocated with upgrades in sound, etc. I have shared your kind comments with the staff and all of us look forward to welcoming you back again to the Hard Rock Hotel Bali.

Thank you again for taking the time to share your feedback, which we very much appreciate.

Love All – Serve All
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 2 December 2013

We booked 2N to stay at this hotel after seeing many good photo here. My children enjoyed very much at the Lil Rock Club Kids Club. The have program from morning 9am until night 9pm and they provide lunch and dinner for the children. The beach party was very fun and children was entertaining to the fullest. The pyjamas party was a bit bored but children enjoyed the activities until they are very tired. My girls also learn the Balinese dance, 1st time and they enjoyed very much. We have our body massage at the Rock Spa and the therapist was very good and experience. At night time, we have our romantic dinner at the cabana, very relax and refreshing. The menu was great and staff was very helpful. On the 2nd morning, we have our breakfast at The Splash, besides the swimming pool. The food was good and not crowded compared the Level 3 restaurant. Overall, we have a good holidays at Hard Rock Bali even-do the hotel furnishing look a bit old.

Room Tip: Book the suite room so that you able to enjoyed the breakfast at The Splash, the restaurant next to...
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TanHH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this review, 16 December 2013
Dear Guest,

Thank you for your review of your stay at Hard Rock Hotel Bali. I'm pleased to hear that your daughters had a fun experience at our Lil' Rock Kids Club.

I'm also delighted to hear that you enjoyed your treatment at Rock Spa and that you had great romantic dining experience. I have shared your kind comments with the team and all of us look forward to welcoming you again soon to the Hard Rock Hotel Bali.

Once again thank you for taking the time to share your feedback, which we very much appreciate.

Love All - Serve All
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
57 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 1 December 2013 via mobile

This is my 4th (maybe 5th) stay at this hotel. Had very good experience during my 1-3 stay but after that the service quality starts declining.. on our arrival the receptionist seems too tired to handle local tourist and he forgot to mentioned our complimentary dinner until we asked as it was included in our package. Other than this, staffs are quite friendly. The good thing is now they provide free wi-fi service. Other good points of the hotel are: location, nice surrounding, great pool and good breakfast buffet.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fendy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this review, 16 December 2013
Dear Guest,

Thank you for your review during your stay at Hard Rock Hotel Bali. I'm pleased to hear that are a returning guest as we always welcome our Rock Stars!

I'm also pleased to hear that you enjoyed the complimentary Wi-Fi, the pool and the breakfast buffet, despite an issue raised. Rest assured I have shared your feedback with the team and all of us look forward to another opportunity to welcoming you again to the Hard Rock Hotel Bali.

Once again, thank you for taking the time to share your review, which is much appreciated.

Love All - Serve All
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wallaroo, South Australia, Australia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 30 November 2013

We stayed here for 3 nights on the end of a 9 night honeymoon in November 2013. The staff are so friendly but then again so are 95% of people in Bali. One thing you do notice and hear the staff say is how much they enjoy their job and how it's a more relaxed feeling than other hotels along the Kuta beach strip. As mentioned in other reviews the rooms are nothing special and at Hard Rock you are really paying for the facilities rather than a 5 star bedroom. The main pool is large and relaxing. Would recommend hiring a Cabana for a day (around $40). When your not swimming it's the perfect way to beat the sun and relax. The complimentary breakfast buffet at Starz diner has so much variety and will suit anybody's tastes. The Hard Rock staff even sang happy birthday to my wife at breakfast on our 2nd day there in front of 100-150 other people enjoying their breakfast. Nothing is too much for the Hard Rock staff. We enjoyed the Centrestage band the first few nights we where there and again the bar staff where amazing. if you get a chance to see the fire performance by one of the bar staff it's incredible. Overall we really can't fault this hotel however the rooms do appear to be in drastic need of an update, particularly the bathrooms. If your looking for reasonable price accommodation in the heart of Kuta this is the place.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nathan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, New South Wales, Australia
1 review
5 of 5 bubbles Reviewed 24 November 2013

My boyfriend & I stayed at the Hardrock from the 28th of October - 11th of November and it was amazing! Everything we expected to be there was there. Close location, right across from Kuta Beach. Upon arrival, we were taken to Guest Relations area to check-in and the person that served us, his name was Deni Koswara. He was very helpful and down to earth. He would always know the answers to our questions and even organized tours and places to vist such as: Bali Safari & Marine Park and also dinner at Jimbaran Bay Seafood. Along with other staff at the Hardrock: Harris he was awesome! Sonya the bartender at the pool bar, she was really sweet :) ...Waiter at pool area "G'day" he was friendly and down to earth and riff the bellboy and plenty others but forgot their names.

The room we stayed in was exceptional for a couple. King bed with a day bed. Separte bathroom with toilet and balcony. Flat screen tv with DVD player on request and in-room safe. Also with house-keeping everymorning, staff were so friendly! We had a buffet breakfast every morning, huge variety with plenty to choose from. All staff and kitchen-hand there was excellent and would always greet us with a smile and allocate us to our seats. The pool area was awesome, we hired cabanas for the day and relaxed and had lunch pool side. The paparazzi were the hotel photographers, you can take a photo to remember your time at the Hard Rock.

I could go on and on but Over all our stay at the HardRock was one to remember and we will definitely be back! Have a rockin' day! HAHA :)

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oteezyfbaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this review, 6 December 2013
Dear Guest,

Thank you for your kind review during your recent stay with us. I'm delighted to hear that you enjoyed the level of service provided by our staff.

I'm also pleased to hear that you found the room and its facilities exceptional for you and your partner. I have shared your kind comments with the team and all of us look forward to welcoming you back to Hard Rock Hotel Bali soon.

Once again, thank you for sharing your feedback, which we very much appreciate.

Love All - Serve All
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Bali

Property: Hard Rock Hotel Bali
Address: Jl. Pantai, Banjar Pande Mas, Kuta 80361, Indonesia
Region: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Kuta
#7 On the Beach Hotel in Kuta
#14 Spa Hotel in Kuta
#15 Luxury Hotel in Kuta
#25 Family Hotel in Kuta
#40 Romantic Hotel in Kuta
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hard Rock Hotel Bali 4*
Number of rooms: 418
Official Description (provided by the hotel):
Hard Rock Hotel Bali- However You Wanna Play It Rock 'n' roll is more than music. It's a force-a kinetic spirit that's ageless and electric. And Hard Rock Hotel Bali is a monument to that spirit, creating destinations where anything is possible. A weekend of poolside lounging by day and hotel club-crawls by night? Yes. Incredible outdoor recreation for the whole family and kids-only clubs that are actually cool? Yes. An all inclusive experience you'll never forget? Yes. Indulgent spa treatments? Yes. A mind-melting event experience? Yes. Whatever your destination, when you stay at Hard Rock Hotel Bali, you have arrived. ... more   less 
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Also Known As:
Hard Rock Kuta
Hard Rock Hotel Bali Kuta

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