We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Exceed my expectation”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hard Rock Hotel Bali
Ranked #22 of 250 Hotels in Kuta
Certificate of Excellence
Reviewed 13 December 2013

Love the location and already prepare for something worse based from some negative reviews here but it appeared nothing to worry about. The staffs really made the difference, they're not only smiling but they're talkative, their gesture showed they care.
I only stayed for 3 nights but these 3 nights really memorable for me especially because of how they treated my family, mind you while checked in i was dissapointed with the room ( i got corner room that slightly smaller than the other room) but after i complained and got another room everything's perfect. My first choice hotel while in Kuta!

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank D38zzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this reviewResponded 16 December 2013

Dear Guest,

Thank you for your stay at Hard Rock Hotel Bali and for taking the time to share your feedback.

I’m glad to hear that you had a memorable stay with us and that you are pleased with the level of service and attentiveness provided by our staff. Thank you for preferring to stay with us while in Kuta, Bali. I have shared your kind comments with the team and all of us look forward to welcoming you back to another great stay at the Hard Rock Hotel Bali soon.

Once again, thank you for your kind feedback.

Love All – Serve All

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (5,733)
Traveller rating
Traveller type
Time of year
Language
  • More languages

3,745 - 3,751 of 5,733 reviews

Reviewed 6 December 2013

My 13 yr old son loved the Hard Rock Hotel, it really is a kids' playground, although he had access to the teen/family room, he watched a movie once and didn't use it after that, far too much fun in the pool. So from his perspective, it was the best hotel.
From my perspective, this hotel is ideal for families. I have never asked to be moved from a room in all my travels, however, the bottom floor room was so damp and musty, I was moved the following morning without any hassle to a higher floor.
The prices are exceptionally high for everything in this hotel, but it is to be expected, so bear that in mind. The main bar in the lobby was mostly empty, I can never justify AUD $6 for a small bintang, hence why I suspect not many people drank in there, management need look outside the square on this one.
Room was lovely, great bed linen and beds, large bathroom, clean, staff were always happy (but this is common in Bali anyway so I'm not sure why people write reviews about it being such a big deal at Hard Rock).
Great atmosphere, breakfast was expansive, no complaints whatsoever, there is so much variety to be had.
Overall, a pretty good hotel, I would come back at my son's request, but not for a honeymoon or couples holiday, why would you with so many kids all over the place? Highly recommend for all familes. Close to everything & central, which I really liked.
Good job from the Hard Rock overall.

Room Tip: Ask for higher floors. Not the lowest floor overlooking the staff carpark due to severe dampness.
See more room tips
  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank JenineG69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this reviewResponded 9 December 2013

Dear Guest,

I am delighted to hear your kind comments on the Hotel’s facilities for the family, the breakfast and that your son enjoyed the pool.

We consider the beverage price for alcohol is worth the value with the best nightly live band entertainment. Several beverage promotions exist daily such as “Buy 1 Get 1” Beer promo during the happy hour from 4 pm to 9 pm and 25% off for all cocktails. I have shared your kind comments with the staff and all of us look forward to welcome you back again to the Hard Rock Hotel Bali.

Thank you again for taking the time to share your feedback, which we very much appreciate.

Love All – Serve All

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2013 via mobile

Stayed at the Hard Rock Hotel Bali for 4 nights after previously staying in 2011. To be honest, service was not at the same level as our last stay. I found staff to be unhelpful, especially with reception and bell staff not even assisting us with our luggage upon checkout, despite looking directly at us. When we had to inquire about issues involving our room, particularly the air conditioning and bar fridge not functioning; unpleasant odours from the bathroom we were treated as an inconvenience.

After staying in many hotels in Bali, the traditional Balinese hospitality was not apparent. We were initially excited to return, but now it is clear that there are many other hotels in Bali offering more value for money, better facilities and services. Despite paying a significant amount of money for a hotel in Bali, we were not satisfied with our stay and will not be returning.

Stayed: December 2013
2  Thank Mish25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this reviewResponded 9 December 2013

Dear Guest,

Thank you for your review during your recent stay at the Hotel.

Please accept my sincere apologies for the shortcomings experienced. Unfortunately, we were unable to trace your stay with us or any issues raised in all logs. All of us look forward to another opportunity to welcoming you back to the Hard Rock Hotel Bali soon.

Once again thank you for taking the time to share your feedback, which we very much appreciate.

Love All – Serve All

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2013 via mobile

We travelled as a group of 11 people in total from kids to adults. Stayed at Hard Rock 14nights all in a premium deluxe room.

- great location, central and opp the beach
- the resort caters for every age!
- Swimming pools are just amazing & daily activities cater for everyone
- staff are friendly and very helpful
- room is lovely and housekeeping was great
- stayed in premium deluxe rooms (had friends arrive a few days later & they stayed in deluxe room - there was no difference other than they didnt have an iPod dock and nightly turn down service - would stay deluxe next time & save $$)
- centre stage was awesome with great bands (but request a room away from this area as it is loud!!!! and you won't sleep til after 12am)
- buffet breakfast was lovely & wide variety
- kids Tabu club was well set up and the teenagers enjoyed it - but closes at 7pm
- security at the resort is the best I have seen at a Bali resort having stayed in a few now
- the resort isn't well catered for guests with injuries although it does have elevators access to the main pool area with many steps would be a challenge!! As no elevator to the main pool area
- depending on the age of your children will depend if they are allowed to use both water slides or just the one slide (this was disappointing for a 14yo - who wasn't let on one due to her age, but no info in brochures or on Internet regarding this)
- having stayed at other Bali resorts of the same star quality HR prices in comparison for drinks and food were on the very high! end
- happy hour you only have 1-2 cocktails to choose from
- if you are looking for a traditional Balinese resort this isn't in my opinion suited for 1st timers - but would recommend it for subsequent visits
- we loved our visit to the HR and the theme styled resort & would return
- having all been to Bali on many other occasions one thing we did miss at this resort was relaxing on a balcony with eg. Table and chair (rooms have a balcony but small and standing room only)

Any questions please ask, happy to answer

Stayed: October 2013, travelled with friends
Thank luvbali2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this reviewResponded 9 December 2013

Dear Guest,

Thank you for your review during your stay at the Hotel. I am delighted to hear that you and your family enjoyed the service, entertainment and facilities.

Addressing your concern regarding access to the main pool, I would like to share that we do have wheelchair access which is conveniently located near the hotel’s main entrance. Regarding the water slides, as safety is our main concern, we comply according to the manufacturer’s guidelines on the water slides usage including the maximum age and weight of the users to prevent any accidents.

Thank you again for taking the time to share your feedback, which we very much appreciate.
All of us look forward to welcoming you and the family again to the Hard Rock Hotel Bali.

Love All - Serve All

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2013

When we first stayed at Hard Rock Hotel, it is near the Christmas, so the hotel is already with all of the christmas stuffs. Is very interesting that there is a Christmas tree that made from the CD's. What is most interesting is the swimming pool. The sand is made from the real sand that we used to see on the beach. So, we don't have to go to Kuta's beach that already dirty with garbage, we just can play the sand in the swimming pool. And in the hotel, there is a playground that our kids can play there. At that time, we have a special price for staying almost 5D4N.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rini N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this reviewResponded 6 December 2013

Dear Guest,

Thank you for sharing your kind review of your stay with us. I'm pleased to hear that you and the kids enjoyed your time at the swimming pool, which is Bali's largest free-form swimming pool with its own Sand Island and underwater music.

I'm delighted to know that you stayed with us during Christmas period. I have shared your kind comments with the team and all of us look forward to welcoming you back this Christmas or any other festive season as there's always something happening at Hard Rock Hotel Bali.

Once again, thank you for taking the time to share your feedback, which we very much appreciate.

Love All - Serve All

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2013

We stayed a night at the Hard Rock Hotel Bali to get easy access to Kuta area as well as to the Hard Rock Cafe. The rooms are a little run down (especially the bathroom) though still rather comfy.

Service at the buffet breakfast was really slow (could be our timing as it was jam packed). The Hard Rock Cafe however definitely was rocking it that night albeit the slight inconvenience which did not allow us to charge our bill to the room. The pool area was definitely amazing what with the cabanas, sand bar, slides, and size of the pool.

On the day of our checkout, the bellhops were rather unattentive / unhelpful as nobody offered to assist us in putting our luggage onto the transport.

For the price I paid and considering the fame of the Hard Rock chain, I think the level of service could have been much better.

  • Stayed: May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank EdwinKCChua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this reviewResponded 9 December 2013

Dear Guest,

Thank you for your review during your stay at the Hard Rock Hotel Bali.

The Hotel’s registered guests can charge their Hard Rock Cafe bill to their room; however they were unable to assist you to do so since there was no credit card guarantee to support room charges to your room. Please accept my sincere apologies for your check out experience. I have shared your feedback with the team to evaluate the above-mentioned shortcoming. All of us look forward to another opportunity to welcoming you back to the Hard Rock Hotel Bali soon.

Once again thank you for taking the time to share your feedback, which we very much appreciate.

All is One

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2013

really enjoyed my time at the hard rock, i was there for 6 days recently meeting up with friends on there honeymoon and i found it very good. the cleaners are constantly cleaning the place which is good to see. i found the main place i was hanging at was the huge pool and there i was greeted by 3 workers by the names of g'day, chris and the man on the roller blades x. we formed a good friendship with these guys over our stay and are now friends on facebook keeping in touch with them all and they all went out of there way to make sure we had everything we needed and were very polite every time we saw them always making sure we were comfortable. the food and drinks was nice but pretty expensive compared to other places around but still nice food. i found the entertainment was great in center stage but the barman really steal the show with there amazing tricks they do just to get u a drink. the juggling fire bottles by abey was amazing and also danny who always made sure i drinks were waiting for us as we drank the last drop out of the previous drink. really a credit to have workers like these guys in there they dont just get ur drink and forget you they have a chat ask about your day etc and genuine nice guys. the only dissapointing thing about my stay was being a singer and coming from australia the main reason i wanted to stay at hard rock was cause i wanted to use the recording studio to record some songs and it wasnt working for my stay there. i also would love to see a karaoke night there at some stage for the guests to rock out with there favourite songs i know some people got to sing with the band which i was close to doing but a karaoke night would be great, and the winner gets a rock star suite for a night or something on there stay. over all i found the hard rock to be very good in all areas even the security staff always saying hello and all staff are very polite. will be back again soon. please have the studio fixed i really want to use it next time would be great

  • Stayed: November 2013, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank MatthewAxeMellor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this reviewResponded 9 December 2013

Dear Guest,

Thank you for your review of your recent stay with us. I am delighted to hear that the hospitality and service provided by our staff has been highly valued.

I’m also pleased to hear that you had a great time at the pool and enjoyed the Centerstage entertainment. The Boom Box with Karaoke studio will be relocated with upgrades in sound, etc. I have shared your kind comments with the staff and all of us look forward to welcoming you back again to the Hard Rock Hotel Bali.

Thank you again for taking the time to share your feedback, which we very much appreciate.

Love All – Serve All

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Kuta hotels
0.6 mi away
Discovery Kartika Plaza Hotel
0.1 mi away
Grand Inna Kuta
Grand Inna Kuta
#39 of 250 in Kuta
2,297 reviews
0.2 mi away
Kuta Seaview Boutique Resort & Spa
Show Prices
Show Prices
Show Prices
0.1 mi away
The Kuta Beach Heritage Hotel Bali - Managed by Accor
0.1 mi away
Mercure Kuta Bali
Mercure Kuta Bali
#63 of 250 in Kuta
1,386 reviews
0.3 mi away
Kuta Paradiso Hotel
Kuta Paradiso Hotel
#42 of 250 in Kuta
1,686 reviews
Show Prices
Show Prices
Show Prices

Been to Hard Rock Hotel Bali? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hard Rock Hotel Bali

Address: Jl. Pantai, Banjar Pande Mas, Kuta 80361, Indonesia
Region: Indonesia > Bali > Kuta District > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Kuta
#7 On the Beach Hotel in Kuta
#15 Luxury Hotel in Kuta
#15 Spa Hotel in Kuta
#23 Family Hotel in Kuta
#39 Romantic Hotel in Kuta
Price Range: £91 - £205 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Bali 4*
Number of rooms: 418
Official Description (provided by the hotel):
Hard Rock Hotel Bali- However You Wanna Play It Rock 'n' roll is more than music. It's a force-a kinetic spirit that's ageless and electric. And Hard Rock Hotel Bali is a monument to that spirit, creating destinations where anything is possible. A weekend of poolside lounging by day and hotel club-crawls by night? Yes. Incredible outdoor recreation for the whole family and kids-only clubs that are actually cool? Yes. An all inclusive experience you'll never forget? Yes. Indulgent spa treatments? Yes. A mind-melting event experience? Yes. Whatever your destination, when you stay at Hard Rock Hotel Bali, you have arrived. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with TravelUp, Fastbooking, Booking.com, Expedia, Agoda, Southall Travel, TripOnline SA, Hotels.com, Ebookers, HotelsClick, Evoline ltd, 5viajes2012 S.L., HotelQuickly, Cancelon and getaroom.com so you can book your Hard Rock Hotel Bali reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hard Rock Kuta
Hard Rock Hotel Bali Kuta

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing