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“Good hotel”

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Hard Rock Hotel Bali
Ranked #21 of 251 Hotels in Kuta
Certificate of Excellence
Level Contributor
63 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Good hotel”
Reviewed 5 August 2014 via mobile

Really nice hotel .. in front of kuta beach.. near by pasar seni.. nice beer.. nicw location.. famous location.
Good for stay.. couple and party stay.
Not so nice for family stay.
But for me ... exciting in this hotel.
Clean and minimalise hotel and amenities.. aircond really cold.
Good hotel location and price

Stayed August 2014, travelled on business
Helpful?
1 Thank Ari R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this review, 15 August 2014
Dear Ari R,

Thank you for this review of your recent stay with us.

I'm delighted to know that you enjoyed the excitement level of the Hotel with the facilities and the location. Thank you for your kind comments on the cleanliness and amenities in the room. Please be informed that we are a family-friendly Hotel with recent achievements in being awarded Top Family Hotels in Indonesia by TripAdvisor.

Once again, thank you for taking the time to share this feedback, which we very much appreciate.

All is One
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,977 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (659)
Date | Rating
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English first
Kuala Lumpur
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 August 2014

Stayed at the Deluxe Premium room. The room feels dated and does not have a premium feel. Nespresso coffee does not come with nespresso coffee capsules but a local alternative. To take a shower, you need to climb into the bathtub.

Breakfast was great but choice of food is rather limited. The queue can be very long in the morning, so be prepared to wait. Had dinner at Hard Rock Cafe. The food is good, suggest to try the Nachos and the BBQ Pork Ribs.

Location of the hotel was great as it's just opposite Kuta beach. It's also walking distance to Kuta shopping areas.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank Eugene O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this review, 15 August 2014
Dear Eugene O,

Thank you for this review of your stay with us.

I'm pleased to hear your kind comments on your dining experience and the location of the Hotel in the heart of world-renowned Kuta Beach. Regarding your comments on your room, please be informed that the Hotel completed room refurbishment to Hard Rock International standard recently. We apologize if this was not up to your expectation. The coffee machine comes with the coffee capsules that are provided by the same supplier with at par quality and taste.

Once again, thank you for taking the time to share this review, which is much appreciated.

Love All - Serve All
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darwin, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 August 2014

Just returned from a 3 week stay at the HRH and it just continues to impress me and has done since it first opened in 1998. Staff are great, location can't be beat and security is excellent.Especially enjoy the lunches at the Splash Bar near the pool and the live music every night at Centre stage where the staff are a show all on their own. For the people that whine about the loud music until midnight get a life - it's called the Hard Rock Hotel - go and stay with the pensioners at Nusa Dua. Having said that my room was 20 meters from Centre stage and I never heard a thing in the room. Can't wait to return.

Room Tip: Opt for a room on level 3 - no stairs or lifts to negotiate and easy access to all facilities
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank Peter A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this review, 13 August 2014
Dear Peter A,

Thank you for this fantastic review of your recent stay with us.

I'm thrilled to hear that you have stayed with us ever since our opening as we always welcome our Rock Stars back with us time and time again. I'm very delighted to hear your kind comments on the level of service provided by the Band Members and the level of security around the Hotel. Thank you for positive comments on your dining experience and the live band performance every evening at Centerstage. I have shared this with the team and all of us look forward to welcoming both of you again soon. Do take advantage from the special deals offered at our website for your upcoming stay.

Once again, thank you for taking the time to share this review, which we very much appreciate.

Love All - Serve All
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 August 2014

Stayed for 2nd time at HR in Kuta. Whilst hotel is a little tired and a refurb is needed, it is only the visual look of things that need a lift. You cannot fault what matters - the staff, cleanliness, pool is amazing, swim up bar, private cabanas with fan, day beds available. Band everynight, breakfast great, location exceptional. You can't go wrong if you want to laze by the pool, yet be central and in walking distance, beach across the road, shops, restaurants so close. A fantastic spot particularly if your a first time visitor to Kuta as you can explore everything from a central base.
Great if you have kids as activires appear to be abundant, but great if you don't have kids as you can very easily locate yourself away from kids around the pool. My only gripe is HR Bali is not aligned to the Hard Rock franchise so you can't use your HR rewards at the hotel, only at the HR Cafe which is new refurbed and very chic.

Room Tip: If you don't want to hear the nighlty band ask for a room furthest from the Centre Stage
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Carolyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this review, 13 August 2014
Dear Carolyn S,

Thank you for this review of your recent stay with us.

I'm delighted to hear that you are a returning guest as we welcome our Rock Stars back with us from time to time. I'm also very pleased to hear that you enjoyed the level of service provided by the Band Members, the cleanliness at the facilities and the pool, its swim-up bar and cabanas. Thank you for your positive comments on your breakfast experience and the live band performance every evening at Centerstage. Hard Rock Rewards can be used at Hard Rock Cafe Bali for guests' convenience. I have shared this review with the team and all of us look forward to welcoming both of you to Hard Rock Hotel Bali again soon. Do take advantage from the special deals offered at our website for your upcoming stay.

Once again, thank you for taking the time to share this review, which is much appreciated.

All is One
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 August 2014

I have stayed in the Hard Rock Hotel the 3 times I've been in Bali starting from 2008. We keep coming back because we enjoy everything the Hotel has to offer, breakfast time is always fun and tasty, service is great (I love how all the staff greets you with a smile at whatever time), the view of the main pool never seizes to amaze me, the bars are great and the rooms are spacious, clean and comfortable. The only comment I will make in the sorta negative side is that from 2008 till now, the facilities in the room seem to have aged without any real renovations/maintenance; eg. the shower handles were a little rusty and the cold water handle was bent and didn't work till a plumber came to fix it, ceiling in the bathroom had what seemed to be a quick-fix patch and the bedding (quilt and pillows) felt a little old and worn. Having said that we enjoy coming to the Hard Rock Hotel and will probably come back in the future. Hopefully the rooms are a little better maintained like I remember them being in 2008. Overall great place to stay and so central to everything in Kuta. Thank you to the lovely staff that made our latest stay wonderful and happy.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Jekita2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this review, 13 August 2014
Dear Jekita2014,

Thank you for this review of your recent stay with us.

I'm delighted to hear that you a returning guest as we always welcome our Rock Stars back with us. I'm very pleased to hear that you enjoyed the whole facilities and services, namely your dining experience, the level of service provided by the Band Members and also the pool. Regarding your comments on guestroom, please be informed that we completed refurbishment in all rooms to Hard Rock International standards recently. We apologize for the shortcomings experienced related to your room. I have shared this with the team and all of us look forward to welcoming you again soon.

Once again, thank you for taking the time to share this review, which we very much appreciate.

Love All - Serve All
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
denpasar
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2014

Spending 1 night there with my family.everything was great since I had an accident at the kids pool while accompanying my daughter and I had 5 stiches on my head.and hotel did not assist me to the hospital and refused to pay the expense as they said it was not their fault.hello...??? You guys have any courtesy for an accident at your hotel?regardless somebody's fault?

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank callmyselfana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2014

We stayed at Hard Rock Hotel in Kuta for 11 nights.
Every breakfast was great and every meal we had was perfect.
The staff were amazing and really friendly.
Me and my 2 friends stayed in a loft room.
The beds were super comfy and we looked forward to walking in our nicely air con room.
No bad comments only thing we could say negative was it is more of a family zone and that isn't a bad thing.

  • Stayed May 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank StaceyJade23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, General Manager at Hard Rock Hotel Bali, responded to this review, 13 August 2014
Dear StaceyJade23,

Thank you for this fantastic review of your stay with us.

I'm thrilled to know that you enjoyed your dining experience at Hard Rock Hotel Bali. I'm also very pleased to hear your kind comments on the level of service provided by the Band Members and also the room. We are indeed a family-friendly Hard Rock Hotel and we have something for everyone to be kept entertained. I have shared this review with the team and we look forward to welcoming you and your friends again soon. Take advantage from the special deals offered at our website for your future stay.

Once again, thank you for taking the time to share this review, which we very much appreciate.

Love All - Serve All
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Bali

Property: Hard Rock Hotel Bali
Address: Jl. Pantai, Banjar Pande Mas, Kuta 80361, Indonesia
Region: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Kuta
#7 On the Beach Hotel in Kuta
#13 Spa Hotel in Kuta
#14 Luxury Hotel in Kuta
#24 Family Hotel in Kuta
#39 Romantic Hotel in Kuta
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hard Rock Hotel Bali 4*
Number of rooms: 418
Official Description (provided by the hotel):
Hard Rock Hotel Bali- However You Wanna Play It Rock 'n' roll is more than music. It's a force-a kinetic spirit that's ageless and electric. And Hard Rock Hotel Bali is a monument to that spirit, creating destinations where anything is possible. A weekend of poolside lounging by day and hotel club-crawls by night? Yes. Incredible outdoor recreation for the whole family and kids-only clubs that are actually cool? Yes. An all inclusive experience you'll never forget? Yes. Indulgent spa treatments? Yes. A mind-melting event experience? Yes. Whatever your destination, when you stay at Hard Rock Hotel Bali, you have arrived. ... more   less 
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Also Known As:
Hard Rock Kuta
Hard Rock Hotel Bali Kuta

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