We are staying here at present . We have stayed here for six years in a row at least once a year . . I have always been happy with The Ramayana in the past but I feel now they are over full and lacking in staff and customer service has diminished . We checked in yesterday and asked for a double bed facing the garden rather than the busy road as we are light sleepers . We were told at two o'clock to wait an hour and we could check in to a garden facing room . After two hours which was now four pm we were shown to a room facing the road . The bellboy rung reception and was told maybe tomorrow . We went back to reception and were given a twin room but at least was facing the garden , one day later and we are still waiting for a double bed facing the garden . It is nearly four o'clock again and so we have waisted two days of our holiday now . They say our room is getting cleaned , so I hope we will get in it by tonight . I don't think this is good enough as there are lovely new hotels in Bali now and I don't think being faithful as a repeat customer is worth it when you get such ordinary customer service . I think this will be our last visit to The Ramayana unless they can clean up their act !
- Official Description (provided by the hotel):
- Located in a heart of Kuta, Bali, the resort is hidden away in a tranquil tropical garden, complete with serene koi pools with cascading water features providing the soothing sound of running water. Close to International airport, Kuta Beach, Kuta Art Market, Shopping Center (Discovery Mall, Kuta Square, Kuta Center, and 5 star shopping mall "Kuta Beach Walk"), Food Center, Water bomb, and only walking distance to Night Club. ... more less
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- Also Known As:
- Ramayana Resort And Spa
- Ramayana Resort Kuta
- Ramayana Resort & Spa Bali/Kuta