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“Needs a good overhaul !”

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Ramayana Resort & Spa
Ranked #32 of 253 Hotels in Kuta
Certificate of Excellence
Reviewed 18 June 2014

We are staying here at present . We have stayed here for six years in a row at least once a year . . I have always been happy with The Ramayana in the past but I feel now they are over full and lacking in staff and customer service has diminished . We checked in yesterday and asked for a double bed facing the garden rather than the busy road as we are light sleepers . We were told at two o'clock to wait an hour and we could check in to a garden facing room . After two hours which was now four pm we were shown to a room facing the road . The bellboy rung reception and was told maybe tomorrow . We went back to reception and were given a twin room but at least was facing the garden , one day later and we are still waiting for a double bed facing the garden . It is nearly four o'clock again and so we have waisted two days of our holiday now . They say our room is getting cleaned , so I hope we will get in it by tonight . I don't think this is good enough as there are lovely new hotels in Bali now and I don't think being faithful as a repeat customer is worth it when you get such ordinary customer service . I think this will be our last visit to The Ramayana unless they can clean up their act !

Room Tip: Try if you can to get a garden view room as the road is noisy but good luck
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  • Stayed: June 2014, travelled as a couple
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Thank catherine w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
desirewithinreach, Manager at Ramayana Resort & Spa, responded to this reviewResponded 21 June 2014

Dear Catherine W from Brisbane.
Thank you for your review on Trip Advisor.
You expressed your dissatisfaction upon checking in at our hotel.
We do apologize for all the inconvenience which you have mentioned in your review.
It was certainly not intentional, especially that you are our repeat guests who actually should have received a greater care from our side. Please give us a chance to serve you much better on your next stay with us.
We look forward to welcoming you back to Ramayana Resort & Spa in the future, please let us know if there is anything else we can do for you to make your stay even better.
Thank you again and with best regards
The Manager

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700 - 706 of 1,681 reviews

Reviewed 17 June 2014

After a week spending my holiday in Bali, ubud still my favourite place to relax. Stayed a night in kuta due for convenience place and very close to the Airport. This hotel offer a exclusive stay and entrance to the kuta surfing area. Just because of the weather this month very hot..the pool side become the hot spot for the kids and adult to chill out. Overall not for budget traveller.

  • Stayed: June 2014, travelled with friends
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1  Thank Naturetrekker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
desirewithinreach, Manager at Ramayana Resort & Spa, responded to this reviewResponded 24 June 2014

Dear Naturetrekker from Malaysia
Thank you for your short stay at the Ramayana Resort & Spa during your conference in Bali and thank you for your complementary comments on the Trip Advisor
We are centrally located in Kuta and only a few minutes by car from/to the Airport.
We do look forward to being of service to you again next time. .
With best regards
The Manager

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Reviewed 16 June 2014

My partner and I stayed at the Ramayana Hotel for three nights. The hotel is really well located for shopping, with Mataharis just a few minutes walk away. Also plenty of restaurants near by.
We had a pool side cottage at the hotel which was on the second floor, accessible by a perilous set of steep stairs - not suitable for the faint hearted or the elderly. The room was adequate, a bit tired and in need of some work, particularly in the bathroom. We did have a nice big balcony with glimpses of the pool. There are two pools both of which are a good size, but not a great deal of shade about. The staff were very nice, and breakfast very good. We had complimentary afternoon tea each day which included sandwiches, noodles and assorted lovely little cakes. We found the Ramayana Hotel fine for our short stay but not sure I would stay there more than three or four days.

Room Tip: If staying in a pool side cottage, try and request a ground floor room to avoid those stairs.
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  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with this hotel
1  Thank Robyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
desirewithinreach, Manager at Ramayana Resort & Spa, responded to this reviewResponded 24 June 2014

Dear Robyn P from Perth
Thank you for your review on the Trip Advisor about your short stay at the Ramayana Resort Spa during your Bali Holiday.
The poolside cottage that you occupied is one of the most sought after rooms by our repeaters.
We do keep the traditional ambience there, but we have added the modern facilities, like large flat TV with Medialink, featuring up-to-date Movies (30 to choose from) , free "WiFi etc,
We do look forward to your next stay...maybe in one of the newer rooms at the main building.
Thank you and with warmest regards
The Manager

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Reviewed 16 June 2014 via mobile

Watched cockroaches run accross plates at breakfast. Room falling apart. Staff good. Complained about the roaches. Was it pretty much ignored. Breakfast below par. Drinks are expensive. Wont stay here again.

Stayed: June 2014, travelled with friends
1  Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
desirewithinreach, Manager at Ramayana Resort & Spa, responded to this reviewResponded 21 June 2014

Dear David D
We are extremely concerned to note of your dissatisfaction mentioned above.
Your feedback has proved to be invaluable to us so we can improve our quality of services and products.We do apologize for the inconvenience it has caused you.
To date there is no similar incident in the restaurant, and we only could look forward to being of service to you again at The Ramayana Resort & Spa and Gabah Restaurant in the future.
Thank you and with best regards
The Manager

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Reviewed 15 June 2014

On our recent trip to Bali we decided to try out the Ramayana Resort Restaurant. The food and service was excellent. The menu was superb with lots to choose from (both western and Indonesian dishes). I tried an Indonesian fish dish and it was one of the best meals I had in Bali. The cocktails were superb. We will definitely return to dine there on our next visit

  • Stayed: June 2014, travelled with friends
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1  Thank J0se3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
desirewithinreach, Manager at Ramayana Resort & Spa, responded to this reviewResponded 18 June 2014

Dear J0se3 from Darwin, Australia
Thank you very much for your decision to visit GABAH Restaurant to try our food and services, and thank you too for sharing your happy experience with the other readers on the Trip Advisor.
We really appreciate and happy being given a 5-star review from you. Thank you.
Looking forward to welcoming you back to Gabah Restaurant, located at the Ramayana Resort & Spa, in Kuta, Bali.
With best regards
The Manager

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Reviewed 14 June 2014

My husband and I stayed at the Ramayana in May 2014 and absolutely loved it! It was my husband's first visit to Bali and he wants to go back but won't stay anywhere else! We had a Resort Club Room and there was absolutely nothing to fault. It was huge, with a 4-poster canopy king bed, a day bed inside and also one on the huge balcony and the bathroom with bath, shower and separate toilet was huge and classy! The service throughout the resort was amazing, the food was wonderful, the pool area (which we spent a lot of our time at) was gorgeous and the location was handy to everything we needed. I would thoroughly recommend this resort to anyone travelling to Bali and we will definitely be back!

  • Stayed: May 2014, travelled as a couple
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1  Thank JoHanson1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
desirewithinreach, Manager at Ramayana Resort & Spa, responded to this reviewResponded 16 June 2014

Dear JoHanson1967 from Perth, Australia

Thank you for your great review on Trip Advisor about your stay at the Ramayana Resort & Spa.

It was wonderful to know that you have enjoyed all the fine facilities of our Resort Club with all the extra niceties. We certainly would like to being of service again to you in the future.

Thank you so much and with warmest regards
The Manager

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Reviewed 14 June 2014

If you need to stay in the busy Kuta Beach area, this hotel is worth considering if you get a good deal. Showing its age a little so could do with some renovation we feel. Beds were very comfortable with good air conditioning in a normal-sized room. Staff were friendly with busy breakfast area most mornings. About a 3-minute walk to the main beach in Kuta, 10 minutes walk to the the large Discovery Mall for shopping, & 8 minutes walk to the Hard Rock cafe. Many eating places around with Legian & Seminyak offering late night life not too far away.

Room Tip: Rooms overlooking the main swimming pool & close to the restaurant are easiest to access.
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  • Stayed: June 2014, travelled with friends
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1  Thank Humouresque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
desirewithinreach, Manager at Ramayana Resort & Spa, responded to this reviewResponded 16 June 2014

Dear JoHanson1967 from Perth, Australia

Thank you for your wonderful review on Trip Advisor about your stay at Ramayana Resort & Spa.
It is very good to know that everything has been fine and satisfactory.
We are indeed centrally located in Kuta and it is quite convenient to go to most of the interesting places around Kuta...
Thank you for having stay with us and we do look forward to welcoming you back to Ramayana Resort & Spa in the future.
With best regards
The Manager

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Additional Information about Ramayana Resort & Spa

Address: Jl. Bakung Sari, Kuta 80361, Indonesia
Region: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Top resorts Hotel in Kuta
#9 On the Beach Hotel in Kuta
#10 Family Hotel in Kuta
#14 Romantic Hotel in Kuta
#20 Luxury Hotel in Kuta
#22 Spa Hotel in Kuta
Price Range: £47 - £145 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ramayana Resort & Spa 4*
Number of rooms: 26
Official Description (provided by the hotel):
Located in a heart of Kuta, Bali, the resort is hidden away in a tranquil tropical garden, complete with serene koi pools with cascading water features providing the soothing sound of running water. Close to International airport, Kuta Beach, Kuta Art Market, Shopping Center (Discovery Mall, Kuta Square, Kuta Center, and 5 star shopping mall "Kuta Beach Walk"), Food Center, Water bomb, and only walking distance to Night Club. ... more   less 
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Also Known As:
Ramayana Resort And Spa
Ramayana Resort Kuta
Ramayana Resort & Spa Bali/Kuta

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