We went back to the Patra Bali because we'd stayed there some years ago and fallen in love with its beautiful gardens, huge rooms, lovely pools & friendly staff.
But time ages all of us, and without some upkeep the wrinkles start to show.
The good - and there's lots of it - the gardens are still amazingly beautiful and if you stay in the 300 - 400 + units you'll be able to walk through them to breakfast each day.
As a plus you'll have minimal airport noise - and with the enormous increase in flights using the airport that can be an issue in the rooms closest to it.
The rooms - and particularly the deluxe suites - are much bigger than anything being built today and the balconies overlook the gardens.
But here the wrinkles start to show.
Wooden floors have been worn by years of sandy feet and really need re-finishing, toilet seat plastic is turning yellow and plumbing & wiring are showing their age.
We checked in at 7.00 pm after a flight from Sandakan in Borneo via Kuala Lumpur that had begun far too early that morning - so we were tired, hungry, sweaty & really needed a shower. Check in was great & the bell man with his golf court took us to our suite & helped us with our bags - but as we came through the door we heard the noise of constantly running water in the toilet.
No problem said the bell man, we'll send someone over right away to fix it.
We couldn't shower because we didn't want to be naked when he arrived, so we waited and waited, calling customer service & eventually the night manager every half hour or so. About an hour & a half later a maintenance man with no English arrived, looked at it & gave up [the flapper valve had died of old age & he didn't have a new one] so we called the night manager back & asked for a new room. Persuading him to give us one took another hour - why was this so difficult ? - but by 10.30 we'd showered in our new room & finally made it to the restaurant almost too tired to eat.
Can we have something simple like a pizza or steak sandwich ? No - the pizza restaurant closes at 10 and all the restaurant does is heavy dinners with a major emphasis on Nasi Goreng type Indonesian food & expensive steak. A kind waitress finally took pity on us & offered to serve the steak as two sandwiches, at which point the night manager arrived & told us that would be an extra charge and we should order from the menu, until [bless her] she told him she'd already told us a lower price...
Throughout our stay front line staff were all great & tried very hard to help - but management today seems to be totally obsessed with making every last possible cent from guests [read their currency agreement that says you acknowledge that even though you booked in dollars you'll be billed in rupiahs & if the dollar goes down you'll be out of luck, or their non-recourse credit card agreement which has you signing that your stay met all reasonable expectations so you can't complain to your credit card company]
Or look at the prices for their spa..
They're also heavily into tour groups and the steady income they provide, which makes getting a table for breakfast difficult [hint, find out when they'll be eating & pick a different breakfast time] and since most of them are from Taiwan, Korea & Indonesia the breakfast menu tends to be heavily into very ethnic foods, with western choices largely limited to fried food, baked beans & thankfully a good omelette bar.
But more plusses - you're a healthy walk or short cab ride away from one of the best beachside restaurants for dinner ever, the Boardwalk, near the shopping mall. Fantastic food, great service and the sea lapping beside you as the sun sets. And for lunch when you're tired of souvenir shopping Sugar Mamas is fun and surprisingly good..
Pools are a plus or minus depending on whether you have young children - the smaller one which used to be for adults is reserved for villa guests these days, so the larger one gets taken over by children for most of the day. If they're your children its great, but if you'd like to sunbathe quietly or swim in an adult pool you may not be quite so thrilled.
Were we just unlucky & do the plusses outweigh the minuses ?
Would we go back ?
Maybe, just maybe for the gardens - but I'll be reading Trip Advisor first to see if they've renovated and put some money back into what should be a very beautiful resort
- Official Description (provided by the hotel):
- The Patra Bali Resort & Villas is a five star hotel set among 11 hectares of combination panoramic ocean and lush garden views, reflecting a true element of style in the culturally rich environment of Bali. The location is ideal, a huge landscaped property on South Kuta Beach, directly on the Indian Ocean and only five minutes from the airport. A huge (free) kids club with variety of kid's activities and great facilities for families made Patra Jasa Bali Resort & Villas one of Bali's most popular family resorts and the tropical gardens are particularly favored for weddings. The huge variety of breakfast selection (International food, Japanese food, Indonesian food and Indian Food) will indulge you during your stay. ... more less
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- Also Known As:
- The Patra Bali Resort And Villas
- The Patra Bali Resort & Villas Hotel Kuta
- Patra Bali Resort
- Patra Bali Hotel
- The Patra Bali Resort & Villas Kuta