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“Ageing Beauty”

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The Patra Bali Resort & Villas
Ranked #39 of 251 Hotels in Kuta
Certificate of Excellence
Reviewed 1 May 2012

We went back to the Patra Bali because we'd stayed there some years ago and fallen in love with its beautiful gardens, huge rooms, lovely pools & friendly staff.
But time ages all of us, and without some upkeep the wrinkles start to show.
The good - and there's lots of it - the gardens are still amazingly beautiful and if you stay in the 300 - 400 + units you'll be able to walk through them to breakfast each day.
As a plus you'll have minimal airport noise - and with the enormous increase in flights using the airport that can be an issue in the rooms closest to it.
The rooms - and particularly the deluxe suites - are much bigger than anything being built today and the balconies overlook the gardens.
But here the wrinkles start to show.
Wooden floors have been worn by years of sandy feet and really need re-finishing, toilet seat plastic is turning yellow and plumbing & wiring are showing their age.
We checked in at 7.00 pm after a flight from Sandakan in Borneo via Kuala Lumpur that had begun far too early that morning - so we were tired, hungry, sweaty & really needed a shower. Check in was great & the bell man with his golf court took us to our suite & helped us with our bags - but as we came through the door we heard the noise of constantly running water in the toilet.
No problem said the bell man, we'll send someone over right away to fix it.
We couldn't shower because we didn't want to be naked when he arrived, so we waited and waited, calling customer service & eventually the night manager every half hour or so. About an hour & a half later a maintenance man with no English arrived, looked at it & gave up [the flapper valve had died of old age & he didn't have a new one] so we called the night manager back & asked for a new room. Persuading him to give us one took another hour - why was this so difficult ? - but by 10.30 we'd showered in our new room & finally made it to the restaurant almost too tired to eat.
Can we have something simple like a pizza or steak sandwich ? No - the pizza restaurant closes at 10 and all the restaurant does is heavy dinners with a major emphasis on Nasi Goreng type Indonesian food & expensive steak. A kind waitress finally took pity on us & offered to serve the steak as two sandwiches, at which point the night manager arrived & told us that would be an extra charge and we should order from the menu, until [bless her] she told him she'd already told us a lower price...
Throughout our stay front line staff were all great & tried very hard to help - but management today seems to be totally obsessed with making every last possible cent from guests [read their currency agreement that says you acknowledge that even though you booked in dollars you'll be billed in rupiahs & if the dollar goes down you'll be out of luck, or their non-recourse credit card agreement which has you signing that your stay met all reasonable expectations so you can't complain to your credit card company]
Or look at the prices for their spa..
They're also heavily into tour groups and the steady income they provide, which makes getting a table for breakfast difficult [hint, find out when they'll be eating & pick a different breakfast time] and since most of them are from Taiwan, Korea & Indonesia the breakfast menu tends to be heavily into very ethnic foods, with western choices largely limited to fried food, baked beans & thankfully a good omelette bar.
But more plusses - you're a healthy walk or short cab ride away from one of the best beachside restaurants for dinner ever, the Boardwalk, near the shopping mall. Fantastic food, great service and the sea lapping beside you as the sun sets. And for lunch when you're tired of souvenir shopping Sugar Mamas is fun and surprisingly good..
Pools are a plus or minus depending on whether you have young children - the smaller one which used to be for adults is reserved for villa guests these days, so the larger one gets taken over by children for most of the day. If they're your children its great, but if you'd like to sunbathe quietly or swim in an adult pool you may not be quite so thrilled.
Were we just unlucky & do the plusses outweigh the minuses ?
Would we go back ?
Maybe, just maybe for the gardens - but I'll be reading Trip Advisor first to see if they've renovated and put some money back into what should be a very beautiful resort

Room Tip: Go for a deluxe suite
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  • Stayed: April 2012, travelled with friends
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1  Thank sewaterman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 1 May 2012

10 out of 10 for The Patra. Wonderful staff, Grounds to die for! Resort Transport guys are tops..Hello to Giday what a wonderful young man. Deluxe Suites are fantastic, Clean, spacious and cool enough. We had two families stay here Kids aged 10 to 13, neither of us could find any complaints after 11 days of Bliss.. we have both travelled extensively, and this measures up to the best... When I read some reviews I cannot figure why anybody would complain..Man some people must just have to winge..Keep up the good work! BRILLIANT!

Room Tip: Deluxe suite are perfect for families.. fantastic!
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  • Stayed: March 2012, travelled with friends
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3  Thank Bruce0134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2012

First time back in Bali for 20 odd years, I really enjoyed this place. It's vast and beautiful, friendly staff, immaculate rooms, luxurious and clean. I'd take my family if I go back. It's about a 15/20 min walk into central Kuta but still quiet if you want to stay out of the hustle and bustle.

  • Stayed: June 2011, travelled with friends
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Thank MarnzE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2012

We recently went back to Patra for our 8th stay. We were not disappointed. On arrival our Deluxe Suite wasn't ready, which wasn't a problem. However Suni an old friend from previous visits had noticed our name on the register and came to take us for a drink and then offered us an upgrade to a Honeymoon Villa with a dip pool. The room was beautiful and was well worth the extra we paid for our 7 night stay. Breakfast could not be faulted, such a great variety to choose from and musicians playing balanese music while you ate. Our own Bale on the beach front everyday was just magnificent. Each night lovely little treats we in our room when we returned from an evening out. The service at this resort is second to none and the grounds and pools are just beautiful.

We have been coming to Bali for 20 years and have stayed in 5 star hotels all over the island but we cannot find fault with Patra and will just stay here from now on.

Please don't hesitate to book Patra, you won't be disappointed!!!! Always book a Deluxe Suite if possible.

Room Tip: Choose a Deluxe Suite or upgrade to a Honeymoon Villa
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  • Stayed: April 2012, travelled as a couple
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Thank dalelove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2012

Lets be honest here, the grounds of this hotel are just magnificent. It is located right on the beach, which is kept very clean and the pool, whilst not as deep as some guests would like, was perfect for my family. My wife and our three children (all 4 1/2 years old) stayed at the Patra for 7 days. The kids loved the kids club and after initially not wanting to go, ended up asking us if they could go just to see their new friends (the friendly staff). We stayed in a deluxe suite close to the Kids Club and found the room to be spacious in accommodating the 5 of us and very clean. The deluxe suite has two balconies. The decor may need a little refreshing, but this is only a very minor issue.

We understand that people would have liked flat screen TV's in their rooms and I'm sure its a common complaint, but the kids had their own TV and we had one in the master suite and it was more than adequate for us. The rooms are kept very clean and housekeeping was very quick to change the kids bedding when one of them dropped their drink on the sheets. For the three kids, two of them shared a sofa bed and one had a cot bed set up. The master suite also had a sliding partition door so the TV in the master suite wouldn't disturb the children at night.

We found the breakfast to be great as well, with enough variety to keep you interested. The staff actually also cooked pancakes for our kids especially one day, which was fantastic. We used the free shuttle service to the Discovery Mall and found this to be very handy as it is a fair walk there, especially on a hot day.

All in all, it was a great stay and I will certainly like to come back here one day. The staff were great and we were very sad to go. The hotel is perfect for families, is competitively priced and is away from the hustle and bustle of Kuta, but close enough that it doesn't cost you an arm or a leg to get there.

Room Tip: Get a Deluxe Suite if you are a family. You will be grateful for the extra room.
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  • Stayed: March 2012, travelled with family
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3  Thank GeezerInOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2012

Total luxury and paradise at a great price!! Amazing pool, beautiful rooms and impeccable service. A bit of room service and cocktails wont drive you broke here which is good cause you can really enjoy yourself here. Nice secluded quiet location that is still close enough to everything. Absolutely loved it and will find it hard to stay anywhere else when I go back to Bali.

  • Stayed: October 2011, travelled as a couple
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1  Thank MegsyMelon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2012

Am a very frequent traveller to Bali and stayed here on a short stopover in March 2012. This was my second stay here having not been there for a few years.
The grounds are huge and beautifully maintained with low rise hotel rooms in blocks of up to four rooms nicely spaced. Pool area is outstanding and never had any problem with deck chairs like at some other hotels in Bali. Breakfast is also of a very high standard with lots of choice. The hotel restaurants are also of a good standard and very reasonably priced. Poolside Italian and Kebab restaurant offers great pizzas and cocktails.
We started in a Deluxe room which are small but very clean with good bathroom and cupboard/storage space. It can be quite a long walk to the main pool and reception area so I would definitely recommend upgrading a room level or requesting something close to reception or pool.
Of particular note was the attentiveness of staff and management. We had a small problem with a crying baby in the adjoining room. Instead of indifference we were immediately transferred and upgraded to a deluxe suite only steps from the smaller second pool and the beach. The Deluxe Suite is huge with two balconies (only room for chairs on one), lounge area and great bathroom with seperate walk in shower. Will definitely book one of these rooms next time!
Only possible downside is that the hotel is a little far from the restaurants of Tuban and Kuta for a casual stroll. If you want to walk follow the path along the beach rather than walking along the roads as this is direct and surprisingly quick. The road can be a bit confusing particularly at night if you choose to walk.
All in all would happily recommend this hotel to anyone wanting a good 4+ hotel without overly extravagant prices within touch of all the attractions of Tuban / Kuta.

  • Stayed: March 2012, travelled with friends
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Thank Il0veBali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Patra Bali Resort & Villas

Address: Jl. Ir. H. Juanda, Kuta 80361, Indonesia
Region: Indonesia > Bali > Kuta District > Kuta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Kuta
#10 Top resorts Hotel in Kuta
#12 On the Beach Hotel in Kuta
#27 Luxury Hotel in Kuta
#29 Spa Hotel in Kuta
#31 Family Hotel in Kuta
#37 Romantic Hotel in Kuta
Price Range: £54 - £120 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Patra Bali Resort & Villas 4*
Number of rooms: 228
Official Description (provided by the hotel):
The Patra Bali Resort & Villas is a five star hotel set among 11 hectares of combination panoramic ocean and lush garden views, reflecting a true element of style in the culturally rich environment of Bali. The location is ideal, a huge landscaped property on South Kuta Beach, directly on the Indian Ocean and only five minutes from the airport. A huge (free) kids club with variety of kid's activities and great facilities for families made Patra Jasa Bali Resort & Villas one of Bali's most popular family resorts and the tropical gardens are particularly favored for weddings. The huge variety of breakfast selection (International food, Japanese food, Indonesian food and Indian Food) will indulge you during your stay. ... more   less 
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Also Known As:
The Patra Bali Resort And Villas
The Patra Bali Resort & Villas Hotel Kuta
Patra Bali Resort
Patra Bali Hotel
The Patra Bali Resort & Villas Kuta

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