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“Disappointing”

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Discovery Kartika Plaza Hotel
Ranked #6 of 251 Hotels in Kuta
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Disappointing”
Reviewed 23 February 2014

was looking forward to something special but was continually disappointed during our stay. Check in took 3 people and 45mins then when arrived at room a workman was in the ceiling and room wasn't ready. Finally an hour after that room was ready. Rooms are a good size but bathroom musty with the shower a bit mouldy. Air conditioner was very noisy, fridge took 3 separate attempts to fix and then it was only just cool. Breakfast was a big disappointment, nothing fresh, choices limited. No ambience or guest interaction, would look elsewhere as not good value for money!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Liseylo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandisa701, Director of Sales at Discovery Kartika Plaza Hotel, responded to this review, 27 February 2014
Dear Liseylo

Thank you for your review. Even though it is so contrary to most of the reviews that we have been receiving

To really know what happened and if you were really one of our guests, we would highly appreciate if you could email directly to us and we will ensure that this matter will be dealt with accordingly.

Look forward to hearing from you as soon as possible.

Many thanks and with best regards

Bandisa Sastika (Mr)

Director of Sales & Ecommerce
E: bandisa@discoverykartikaplaza.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,998 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (529)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Perth, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 February 2014

We stayed 5 nights Left wing 4 th floor ocean view room from 7 th Feb to 12 th Feb, Wish was longer , had already stayed 5 nights in Legian. Lovely & Delicious heart shaped cake delivered to room was a lovely surprise for our 30 yr Wedding Anniversary. Spacious room and private balcony overlooking gardens, pool & ocean, also loved the two sliding doors that closed in front of the glass doors, made the room nice & dark , excellent for sleeping.The breakfast was massive , great selection to choose from, loved the Cappacino machine decent coffee, Oh and it was Amazing eating breakfast & listening to the guy playing the Piano, brilliant. The staff were always friendly and said Hello & room cleaned very efficiently everyday by 2 staff....even vacuumed balcony lol, we've stayed at many different hotels, but now Discovery Kartika is our Favourite by far, will definitely be back, but will definitely stay longer.

Room Tip: Left wing ocean facing room is quiet
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sue261
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandisa701, Director of Sales at Discovery Kartika Plaza Hotel, responded to this review, 25 February 2014
Dear Sue261

Warmest greetings from Discovery Kartika Plaza Hotel!

Thank you for your choosing to stay at Discovery Kartika Plaza Hotel on your Wedding Anniversary and for sharing your reviews which we really appreciate.

We are delighted that you had chosen our lovely resort for your accommodation on your 30th Wedding Anniversary and happy to know that your stay was excellent.

Appreciate that you share the room tips and experience on : our Ocean Facing Room features and benefits , great breakfast , great staff service and nominate Discovery Kartika Plaza Hotel as your favourite

Your recognition to our team will definitely be passed to our dedicated team

On behalf of all Discovery Kartika Plaza Hotel family member, we look forward to the opportunity of welcoming you back to Discovery Kartika Plaza Hotel and feel free to drop me a note once you have your next travel date to Bali

Many thanks and with best regards

Bandisa Sastika (Mr)

Director of Sales & Ecommerce
E: bandisa@discoverykartikaplaza.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, South Australia, Australia
Level Contributor
68 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 20 February 2014

This is a great hotel with a fantastic pool and gardens area. New hotel manager (Patrick) has some great new ideas - like Monday evening meet & greet cocktails with hotel management .

Excellent staff.

Room Tip: We stayed in the private garden pool view rooms which have direct access to the pool area off your o...
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank BrianOJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandisa701, Director of Sales at Discovery Kartika Plaza Hotel, responded to this review, 24 February 2014
Dear BrianOJ

Greetings from Discovery Kartika Plaza Hotel!

Thank you for staying at Discovery Kartika Plaza Hotel and for taking the time to write and share your precious reviews.

It’s great to know that you have enjoyed your recent stay and thank you for your recognition to Mr Patrick our General Manager and all of Discovery Kartika Plaza Hotel team .

We appreciate your recommendation : Great hotel with excellent staff service and great facilities in Kuta area which definitely will be good reference for other travellers

Many thanks and look forward to welcoming you back to Discovery Kartika Plaza Hotel in the near future

With best regards

Bandisa Sastika (Mr)
DOS & Ecommerce
E : bandisa@discoverykartikaplaza.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taipei, Taiwan
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 17 February 2014

I stayed in a Deluxe room at the Discovery for 4 nights in Feb 2014. Very central location, yet still peaceful and away from the hubbub of the street. Great pool, big and nice and deep. Huge breakfast buffet. Had a 4th floor room in the left wing, didn't have any problems with noise. Not the newest furnishings, but still comfortable. Rained pretty hard one night and there were some wet spots in the ceiling, but no leaking. Didn't have any problems with mosquitos. Booked through Kayak and got a pretty good deal. Wifi is pretty spotty unfortunately.

NOW, the main thing I want to recommend, do the four hand massage at the spa. Oh my, it was like heaven on earth, you'll be groaning in pleasure. Prices are a bit more expensive than outside but still very reasonable and facilities are very nice, can't beat the convenience. We also tried the Chocolate Sensation which was a 1 hour massage and 30min scrub with chocolatey products, and then 30min bath. Something unique, but still, 4 hands can't be beat!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roger934
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandisa701, Director of Sales at Discovery Kartika Plaza Hotel, responded to this review, 19 February 2014
Dear Roger934

Greetings from Discovery Kartika Plaza Hotel

First of all, thank you for staying with us at Discovery Kartika Plaza Hotel and also for taking the time to write and share your reviews

We highly appreciate your detailed reviews of your Spa experience which we believe will be very useful to other travellers when looking for great Spa experience, value for money accommodation in Kuta area

We all look forward to welcoming you back again to Discovery Kartika Plaza Hotel in not too distant future

Many thanks and with kind regards

Bandisa Sastika (Mr)
DOS & Ecommerce
E : bandisa@discoverykartikaplaza.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
1 review
Reviewed 16 February 2014

Just stayed six nights at the fabulous Kartika Plaza, can't say enough good things about the Hotel, it was superb. The room was incredibly spacious and clean. The breakfasts brilliant along with the swim up pool bar. Can't wait to go back again.

Room Tip: Rooms with ocean view the best.
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WendyIvery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandisa701, Director of Sales at Discovery Kartika Plaza Hotel, responded to this review, 18 February 2014
Dear Wendylvery

Greetings from sunny Kuta!

First of all thank you for staying at Discovery Kartika Plaza Hotel

It’s great to know that you have enjoyed your stay recently and really appreciate your comments which we will share to all of our dedicated team

Thank you for your room tips which are well appreciated and surely will be very useful for other travellers to find out on what room to book when staying with us

We look forward to hearing from you once you have your next Bali holiday travel date and always feel free to let us know if there can be anything that we can do from our end

Many thanks and with kind regards

Bandisa Sastika (Mr)
Director of Sales & ECommerce
E: bandisa@discoverykartikaplaza.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 13 February 2014 via mobile

We stayed for honeymoon in your hotel for 5 days. And we really enjoyed it! The hotel was clean, plenty of space and next to the beach.

We had a wonderful time here Thanks for the beautiful memories"

In the future we will recommend your hotel to other people!

Stayed February 2014, travelled as a couple
Helpful?
Thank Mrthemozo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandisa701, Director of Sales at Discovery Kartika Plaza Hotel, responded to this review, 18 February 2014
Dear Mrthemozo

Greetings from all of us at Discovery Kartika Plaza Hotel

Thank you for staying at Discovery Kartika Plaza Hotel and for taking the time to write and share your beautiful memories of your recent stay

We are pleased to know that you have enjoyed your stay with us and shall pass your comments to all of our dedicated team

On behalf of all Discovery Kartika Plaza Hotel family members, we all look forward to welcoming you back to Bali in the very near future

In the meantime we wish you a wonderful time ahead

Many thanks and with kind regards

Bandisa Sastika (Mr)
DOS & Ecommerce
E: bandisa@discoverykartikaplaza.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peterhead, United Kingdom
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 February 2014

i stayed here with my husband and daughter. On arrival bags are taken to your room reception staff cannot be more helpful. All staff do everything in their power to help with anything you request. rooms are spacious even though we had an extra bed there was still room. Their is a welcome cocktail hour every Monday which is free and everyone wins a prize of some sort. The spa is wonderful so clean and again very friendly staff. The pool area and bar is clean and always plenty of sunbeds and umbrellas. The only thing that let the hotel down was the entertainment at the pool there was very little to do. This may have been the time of year we stayed here at the end of January. The breakfast choice was one of the best i have ever seen. their is 2 restaurants in the hotel which again were amazing. overall would recommend this hotel to anyone.

Room Tip: the rooms on the left have a better view
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chezzypeterhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandisa701, Director of Sales at Discovery Kartika Plaza Hotel, responded to this review, 14 February 2014
Dear chezzypeterhead

Greetings from Discovery Kartika Plaza Hotel

First of all, thank you for staying with your family at Discovery Kartika Plaza Hotel and also for taking the time to write and share your reviews

We highly appreciate your detailed reviews of your stay experience which we believe will be very useful to other travellers heading this way so that they know what to do, where and how.

We surely will pass your good comments to all of our dedicated team

Again, thank you for staying with us and we all look forward to welcoming you and your family back to Discovery Kartika Plaza Hotel

With kind regards

Bandisa Sastika (Mr)

Director of Sales & ECommerce
E: bandisa@discoverykartikaplaza.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Discovery Kartika Plaza Hotel

Property: Discovery Kartika Plaza Hotel
Address: Jl. Kartika Plaza, Kuta 80361, Indonesia
Phone Number:
Region: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Kuta
#1 Business Hotel in Kuta
#2 Family Hotel in Kuta
#3 On the Beach Hotel in Kuta
#3 Spa Hotel in Kuta
#4 Luxury Hotel in Kuta
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Discovery Kartika Plaza Hotel 4.5*
Number of rooms: 318
Official Description (provided by the hotel):
Discovery Kartika Plaza Hotel offers the warmth of Balinese service with caring and thoughtful service. Set on 8-hectares of gardens and ponds, along 550-metres of private beach, are 318 rooms, suites, and villas. This includes villas with beachfront access, ocean view suites, and ocean front rooms.The hotel has 3 dining outlets, 2 bars and 2 lounges, and facilities such as a swimming pool, full service business centre, day spa, and Kid’s Club. Spacious function rooms, including a 700 sqm ballroom, and a private helipad allow for grand celebrations, romantic weddings, private business meetings, or large conferences.The hotel proves welcoming for couples, friends, families and business executives. Its convenient location makes it an ideal gateway to the vibrant and colourful sights of central Kuta. It is within walking distance to the main Kuta shopping areas, including the neighbouring Discovery Shopping Mall, Waterbom Park as well as a variety of retail, dining and entertainment options. ... more   less 
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Also Known As:
Discovery Kartika Plaza Kuta
Discovery Kartika Plaza Hotel Bali/Kuta

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