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“A nice place to stay, very close to everything.”

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Discovery Kartika Plaza Hotel
Ranked #12 of 338 Hotels in Kuta
Certificate of Excellence
Albany WA
Level 4 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“A nice place to stay, very close to everything.”
Reviewed 15 July 2014

We liked staying at this hotel, it was very close to everything. It is literally next door to the Discovery Shopping Plaza. It is a very big hotel and so it does not have that homely type feel like say the , Holiday Inn in Tuban but the staff are very friendly and helpful. We booked a Family room but were disappointed with only 1 bathroom (which was quite small especially for a family of four). The room itself was very clean and well maintained and we had a great view from our balcony over the pool and beach. We had room service a couple of times which was quite slow (was told 25 minutes but mostly waited over an hour). We did eat at the Tepan Noodle restaurant and it was absolutely beautiful. I would consider staying here again for the vicinity but only if we got it at a better price than what we've just paid.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Lovosoverseas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandisa701, Director of Sales at Discovery Kartika Plaza Hotel, responded to this review, 17 July 2014
Dear Lovosoverseas

Thank you for staying with us and for taking the time to write your valuable reviews
It’s great to know that you have enjoyed your stay and really appreciate that you take the time to share your experience and recommendations on Trip Advisor. Your reviews will be useful for other travelers on finding strategic beachfront accommodation in the heart of Kuta Beach Bali for a memorable holiday experience

We have also noted your constructive feedback which we have passed to the department head concerned for immediate follow up

Further, we would like to advise you to consider our 2 Bed Rooms Discovery Suite for Family of 4 up to 5 people for your next visit and feel free to let us know if you need our assistance for the room booking and ensure that we will extend our most attractive offer based on your period of stay

On behalf of all the team at Discovery Kartika Plaza Hotel, we look forward to the opportunity of welcoming you and your family members to our lovely resort in not too distant future

Many thanks and with best regards

Bandisa Sastika (Mr)
Director of Sales & Ecommerce
E: bandisa@discoverykartikaplaza.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,162 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (568)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Any
English first
Pretoria, South Africa
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 July 2014 via mobile

Our check in went smooth with polite and friendly staff. The hotel is in need of a revamp as the rooms are dated. But the ocean view is fantastic, the pool gorgeous and the gardens beautiful.

We had a huge problem with the wi-fi. The staff were very accommodating to try and sort it out over our four day stay. But at the end it was a huge frustration for all of us.

Breakfast was great and we enjoyed it.

Location for us was perfect. Would I stay there again?

Mmm...maybe!



Stayed July 2014, travelled with family
Helpful?
1 Thank Erika T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandisa701, Director of Sales at Discovery Kartika Plaza Hotel, responded to this review, 14 July 2014
Dear Erika T

Greetings from sunny Kuta !

Thank you for staying with Discovery Kartika Plaza Hotel and for taking the time giving us your reviews.

First of all, please accept our sincere apology for the inconvenience
We thank you for your constructive feed back on the services which have already been followed up by our team
We understand that the stay was not up to your expectation, however should there be anything at all that I can do further so that we can deliver and meet your expectation, please feel free to write me a note at bandisa@discoverykartikaplaza.com

Once again thank you and we wish you a great day ahead!

With kind regards

Bandisa Sastika (Mr)
DOS & Ecommerce
E : bandisa@discoverykartikaplaza.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 6 Contributor
85 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 10 July 2014

Just spent five Days at Discovery Kartika Plaza Hotel
We have stayed at other 4-5 star hotels in Bali before this trip we thought we would give Kuta Area a try because of its location, I think that the Hotel is the best of pick. The book in at reception was great as they had supplied all that we requested and the rooms where ready at little of time 1pm so we used the pool in the mean time.
The rooms where a little dated and in a need of refit out one of our two rooms Duluxe Seaview rooms had a shower , there was little noise over our stay.
The Big let down was the Breakfast and the hole area to which it was set up a little in different parts ,the selection was very poor compared to other hotels to which we have stayed in before .
ONE DAY we went down around 9-9.30am as it stays open from 6.30am -10.30am but when we down around this time we found most of the the trays empty which left Toast, bread, cakes, Asian food or Eggs left .
The one good thing was that getting a table wasn't much trouble and they had someone playing piano very morning.
If your asking me if i would stay there again then the answer would be no I think you can get better in Bali, At the moment of writing this I 'am sitting by pool at Melia Nusa Dua which I will post another Review on at a later.
So far we have stayed at Dynasty ,Discovery Kartika Plaza, the Sarur Beach and the Padma each have good points and bad points it all depends on what you want.
Regards
changiarport
James

Room Tip: Try looking at the Other areas in Bali, which offer better money value, Restaurants and less traffic
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank BulliedbyChangi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandisa701, Director of Sales at Discovery Kartika Plaza Hotel, responded to this review, 14 July 2014
Dear ChangiAirport

Greetings from Discovery Kartika Plaza Hotel !

Thank you for staying to stay at Discovery Kartika Plaza Hotel and we really appreciate that you taking the time to write your reviews
As you may notice from our reviews that Discovery Kartika Plaza Hotel are well known with our friendliness and “can do “ staff attitude, strategic location with a very convenient walking distance to Restaurants, Shopping Paradise, Waterbom park and only minutes to Airport . These value added has been the reason we have numbers of repeat and regular guest

Further, w\e have noted your constructive feedback on Room and Breakfast which we have passed them to the Respected Department who have taken necessary action following this report

It is understood if we have not met your expectation during your recent stay. We sincerely would do our utmost to restore your confidence, and hope to welcoming you and your family back and to better serve you on your next Bali Holiday

Many thanks and with kind regards

Bandisa Sastika (Mr)
DOS & Ecommerce
E : bandisa@discoverykartikaplaza.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 6 Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 9 July 2014

Stayed here last year for 4 nights with my family at the end of a 2 week trip in Bali. Check in was quite lengthy, I had booked via email and paid for 1 night but the hotel were trying to charge me a slightly different amount. A bit frustrating as we were all hot and bothered after travelling for 2 hours from Ubud but the staff were friendly and polite and it was eventually sorted out.
The hotel lobby area is huge with a lovely view across the pool and grounds to the beach. Room was pretty ordinary although the hotel at the time were having many of their rooms renovated. Nothing wrong with the room just felt a bit outdated but everything clean and working. View wasn't anything special, grassed area with a few trees and a car park area. As there were renovations being carried out we were placed at the furthest room away from any work. While we appreciated not being too close to any construction noise I did feel like we were a really long distance from anything, especially if you forgot something while at the pool and also there seemed to be very few guests in this part of the hotel and it felt quite deserted at times.
Breakfast was a highlight, one of the best I've had in Bali. A huge selection of food, 2 separate egg stations so no long queues and a self service coffee machine so you could have a real latte, cappuccino etc with the press of a button. The breakfast area overlooked the pool and gardens and was a very pleasant spot to eat. The staff often gave my children a small bag of fish food to feed the huge koi fish in the ponds near the breakfast area. We didn't eat any at any of the other restaurants but did have drinks and pizza from the pool bar and they were all tasty and reasonably priced.
The pool area was good, always able to get a seat, lots of lounges. Towel counter was right near the pool and the staff there were always very helpful and chatty. The kids pool was good, a decent size and completely covered by a shade sail and was surrounded by sun lounges so you could easily supervise your kids in the pool. We didn't use the kids club but it was right next door to the pool area. Main pool was massive so you never felt too crowded and lots of seating at the pool bar.
The grounds of the hotel are beautifully and meticulously maintained, lush gardens, flowers, ponds etc everywhere throughout the hotel.
Location of the hotel is very good, just out of Kuta so not quite as busy, if you are going on foot I would walk down the beach path at the back, a more pleasant walk and no traffic and less hawkers. Lots of eateries and shops within walking distance, Discovery shopping mall is next door and has 2 huge souvenir type shops, a nice relief to shop in air conditioned comfort. Waterbom is about 5 minutes walk down the road and we also found a good laundry up a lane way just across the road from the hotel. Be careful crossing the road as it is very busy. At the front of the hotel near the there is a small group of drivers sitting there, we used a driver from there to get to the airport and a day trip to Padang Padang and they were quite reasonably priced and saves you walking further down the road.
This is a lovely hotel in a great location, staff are friendly and helpful. Only complaint would be having our room such a long distance from everything.

  • Stayed August 2013, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank jordanbing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandisa701, Director of Sales at Discovery Kartika Plaza Hotel, responded to this review, 11 July 2014
Dear jordanbing

Greetings from Discovery Kartika Plaza Hotel!

Thank you for staying with your family at Discovery Kartika Plaza Hotel and also for taking the time to write and post your comprehensive reviews

Your detailed reviews of your family holiday experience are highly appreciated and will give other travellers a good reference to find accommodation with beautiful grounds, great pool and strategic location for a wonderful family Holiday
We have also noted your feedback on your room allocation and will put this in our record

On behalf of all of our dedicated team , we look forward to the opportunity to be part of your next Bali Holiday

Many thanks and with kind regards

Bandisa Sastika (Mr)

Director of Sales & ECommerce
E: bandisa@discoverykartikaplaza.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
77 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 9 July 2014 via mobile

I have been coming here since 1995. I have seen many changes and improvements over the years but one thing remains the same, the impeccable service from all the staff. From the moment you arrive, to the moment you leave, you are treated like royalty.

I can't recommend a better place to stay in kuta.

Stayed June 2014, travelled with friends
Helpful?
2 Thank Cathy_OConnor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandisa701, Director of Sales at Discovery Kartika Plaza Hotel, responded to this review, 11 July 2014
Dear Cathy_Oconnor

Greetings from sunny Kuta !

We would like to thank you for staying at Discovery Kartika Plaza Hotel and making Discovery Kartika Plaza Hotel your second home here in the centre of Kuta Beach Bali .
We appreciate your recognition to the staff and will share your great comments with all of our dedicated team . Personalized and Friendly services with “Can Do “ Attitude Staff are one of the reason why we have numbers of repeat and regular guest staying with us

On behalf of all Discovery Kartika Plaza Hotel team member, we would like to thank you for choosing your second home here and we look forward to welcoming you back “home”

Many thanks and with kind regards

Bandisa Sastika (Mr)
DOS & Ecommerce
E : bandisa@discoverykartikaplaza.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level 5 Contributor
50 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 8 July 2014

Stayed here for 4 nights in June. On the plus side, the hotel is well located in Bali, right on Kuta beach and close to airport and very lively surroundings. food was quite good all through with lot of variety, property is nicely landscaped and maintained, staff was generally friendly and efficient.
However two incidents marred the stay. At check-in time, we had a problem because one of the two rooms booked by us had an extra bed for a child which are already prepaid with breakfast, but at the reception they were insisting they will charge us for it because the booking agent had not made the payment to the hotel. It took about half an hour of persuasion and explanation to convince them we had already paid for it and they should take it up with the agent and no way we were paying all over again. Secondly one of the rooms had bed bugs and my wife got badly bitten in the middle of the night. Rooms were changed for us and finally we were given an upgrade by Mr. Fabian and Mr. Oka to one of their better rooms in the hotel along with a late checkout, but it was a rather disconcerting experience nonetheless and not one I expected from such an expensive hotel. It just means the housekeeping did not check regularly for bedbugs in the rooms.
Overall mixed memories of the place.

  • Stayed June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Rohan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandisa701, Director of Sales at Discovery Kartika Plaza Hotel, responded to this review, 11 July 2014
Dear Rohan T

Greetings from Discovery Kartika Plaza Hotel !

Thank you for staying at Discovery Kartika Plaza Hotel and for your valuable feedback on Trip Advisor

Your recognition on our strategic location, friendly staff and great food are highly appreciated
Your constructive feedback duly noted and our Room Division Team have taken immediate
and necessary action following this review . Rest assured that we will attend to every constructive feedback that we receive and take the proper action to follow up and maintain to deliver wonderful holiday experience to each and every guest staying with us

We look forward to the opportunity to welcoming you and your family back to Bali and to Discovery Kartika Plaza Hotel

Many thanks and with kind regards

Bandisa Sastika (Mr)
DOS & Ecommerce
E : bandisa@discoverykartikaplaza.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 4 Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 July 2014

Great hotel especially for families. Service very good, rooms just a little bit tired. Food and breakfast particularly good. Drinks and food geting a bit pricey but then all of Bali is getting that way. Grounds beautifully maintained. Staff have a can do and more attitude.

Room Tip: Ask for a sea view room high up without tree obstructions
See more room tips
  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travellergb_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandisa701, Director of Sales at Discovery Kartika Plaza Hotel, responded to this review, 10 July 2014
Dear travellergb_13

Sunny greetings from Kuta!

Thank you for staying at Discovery Kartika Plaza Hotel us and highly appreciate you take the time to share your reviews
Great to know that you have enjoyed your stay recently and highly appreciate your comments which we will pass to all of our dedicated team

Your reviews and room tips definitely will be useful for others who are heading to Kuta Bali and looking for conveniently located hotel with walking distance to which Kuta are famous for: excellent shopping, traditional art markets, dining, clubbing and more..

We all look forward to welcoming you back to Discovery Kartika Plaza Hotel in not too distant future

Many thanks and with kind regards

Bandisa Sastika (Mr)

Director of Sales & ECommerce
E: bandisa@discoverykartikaplaza.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Discovery Kartika Plaza Hotel

Property: Discovery Kartika Plaza Hotel
Address: Jl. Kartika Plaza, Kuta 80361, Indonesia
Phone Number:
Region: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Kuta
#4 Family Hotel in Kuta
#5 Romantic Hotel in Kuta
#7 On the Beach Hotel in Kuta
#8 Spa Hotel in Kuta
#10 Luxury Hotel in Kuta
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Discovery Kartika Plaza Hotel 4.5*
Number of rooms: 318
Official Description (provided by the hotel):
Discovery Kartika Plaza Hotel offers the warmth of Balinese service with caring and thoughtful service. Set on 8-hectares of gardens and ponds, along 550-metres of private beach, are 318 rooms, suites, and villas. This includes villas with beachfront access, ocean view suites, and ocean front rooms.The hotel has 3 dining outlets, 2 bars and 2 lounges, and facilities such as a swimming pool, full service business centre, day spa, and Kid’s Club. Spacious function rooms, including a 700 sqm ballroom, and a private helipad allow for grand celebrations, romantic weddings, private business meetings, or large conferences.The hotel proves welcoming for couples, friends, families and business executives. Its convenient location makes it an ideal gateway to the vibrant and colourful sights of central Kuta. It is within walking distance to the main Kuta shopping areas, including the neighbouring Discovery Shopping Mall, Waterbom Park as well as a variety of retail, dining and entertainment options. ... more   less 
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Also Known As:
Discovery Kartika Plaza Kuta
Discovery Kartika Plaza Hotel Bali/Kuta

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