The room had an overwhelming smell of damp and mould, the toilet never stopped flushing and the seat was broken, the shower head had clearly not been cleaned in months (see pictures), the bed sheets were stained and directly outside on our veranda was a very old leaking damp patch that attracted almost every mosquito in Bali.
I raised all this to the incredibly dismissive staff at reception and was simply told 'we will tell management in the morning'. Ultimately, nothing was done to resolve the complaint - no offer of a room change, no offer of compensation and certainly no offer of an apology.
Breakfast was quite simply horrendous. The limited bread on offer was stale, the fruit was not fresh, the coffee lukewarm, and dumplings/chicken sausages/other local dishes (none of which I dared to sample) looked old, dry and incredibly unappetising,
The location may be good, but for the money you could have such a better time anywhere else.
- Official Description (provided by the hotel):
- Best Value on the Kuta Beach Bali, one of only a few Beachfront hotel situated adjacent to the Kuta Art Markets and within easy walking distance of the shops, restaurants and attractions of Kuta Bali. With its typical hospitality, this 4 Stars hotel offers combination of Traditional and Modern atmosphere. ... more less
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- Also Known As:
- Grand Inna Kuta Bali