I have stayed here many times in the past, but I think its time move on and start trying their competition. We booked 2 double pool view rooms with king beds and also added it into the comments section on the booking form just to be clear. However on arrival they were trying to give us two twin rooms! I insisted that we were not interested in twin beds and kept asking them what they could do about it. They said they could give us only one double room, but the other would still be a twin. I really wasnt happy with their response and asked for a better resolution. Eventually (after about 3/4 hour) they decided to upgrade one room to a deluxe ocean view on the floor above, which we accepted. Only this meant that the friends we were travelling with were on a different floor - not really what we had planned. While we were waiting at the reception trying to sort this out, there were 2 other separate couples complaining about the same problem. Why accept bookings for double rooms if you dont have enough to go around? Dont your guests deserve the right to receive the room they have booked and paid for? Definitely time for a change!
- Official Description (provided by the hotel):
- Known as one of Kuta's most beloved five-star Luxury Hotels, Kuta Paradiso Hotel is perfectly situated in South of Kuta Beach, offering a relaxed resort style oasis in the middle in the middle bustling downtown Kuta. Featuring 254 deluxe and super deluxe rooms as well as suites, accommodations are versatile and arranged in two wings leading from the hotels' dramatic lobby. Room are tastefully furnished and offer stunning views overlooking the Indian Ocean as well as the property's lush tropical gardens. Conveniently located within 10 minutes drive from the international airport, guests have easy access to the island's best restaurants, night clubs, shopping and entertainment options. One of Bali's most famous shopping destinations, Kuta Square, is at your doorstop offering fun and entertainment for the whole family. Business travelers will also enjoy the hotel's top-notch facilities that include meeting and convention space for up to 425 guests. The hotel's ballroom is multi-faceted and works for many kinds of gatherings including private cocktail parties, presentations and banquets. Enjoy the free WI-FI are available at whole hotel areas including all guest rooms, restaurants, lobby areas and swimming pool for both in-house guests and outside guests who are dining at our restaurants. ... more less
- Reservation Options:
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- Also Known As:
- Kuta Paradiso Hotel Bali