We had a bad experience on our first visit... Entered through the side door as we were coming from the hotel (Kuta paradiso) waitress seated us then completely ignored us seating then taking orders for 3 tables who arrived after us, it was sorted very quickly by RICO (I'm guessing the manager) we were then served by a young lady named Maria. She was excellent. On our 3 subsequent visits she also attended us our food and drinks was served promptly (sometimes even before those who were seated and had ordered before us) and as it was not too busy she concentrated all her attention to us making sure we were comfortable and enjoyed our meals. Recommend sitting in the air con room rather than in the outside area(not as noisy, and nice reprieve from the humidity).
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