This hotel looked lovely on the internet but there were nothing but problems.
The breakfast buffet looks good but tastes awful.
There's nightclub music blaring at the pool all the time so swimming's no fun.
The bathroom design is nice but the toilet in the room was filthy when we checked in, as were the public area toilets.
The bedsheets were stained.
The only scooter the hotel had available to rent had broken helmets and was in dangerous condition.
The hotel's not within walking distance of kuta beach, it's located on a busy autoroute that's not easy to drive on.
We were quoted 350,000IDR for a drop off to the hotel but a taxi cost only 40,000IDR, little more than a tenth of the price!
We booked double occupancy for 2 adults (couple) and were given 2 single beds. When i requested a double the manager was immediately defensive and agressive and actually took out the list of terms and conditions to tell me tough luck.
We would have checked back out only there was no refund possible due to hotel policy.
The bedroom windows don't open so the rooms are stuffy and the place smells like a hospital.
In short it was a bad experience and I hope nobody else will make the same mistake we did when we booked this hotel based on the photos!
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- Also Known As:
- Grand Mega Resort & Spa Bali/Kuta