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“Loved it” 5 of 5 bubbles
Review of Sheraton Bali Kuta Resort

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Sheraton Bali Kuta Resort
Ranked #11 of 250 Hotels in Kuta
Certificate of Excellence
Shanghai, China
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Loved it”
5 of 5 bubbles Reviewed 6 April 2013

Having read the Tripadvisor reviews over the past few months, I was a bit tentative about staying at this property v the W. We ended up staying with our choice as Sheraton was 10K v 20K points and importantly, the beach at the W is not really an easy swim/surf beach (we have two teen daughters that joined us on the trip). It was definitely the right choice. Used Suite Nights to upgrade for the entire stay and ended up upgraded to an Oceanfront Suite, which was fabulous (although you do hear some street noise at night) for our 7 night stay.
First the rooms: bedroom and living room were a great size and provided terrific hangout space for all family members when we took a break from the sun at midday. Bed very comfy. Great that the living room also had a separate washroom. Large terrace looking out on the ocean and beach was great both early in the am for some peaceful time with a book as well as in the late pm for sunset and cocktails before dinner. Family also looked forward to the snack which arrived each day (assume Platinum amenity?) from cheese tray to lovely sweets, etc.
Food: ate breakfast every day at Feast and that it was. Great range/variety, terrific service, staff remembered what you liked after the first day or so, etc. Not often you have range of Western, Chinese, Japanese, plus frozen yogurt! Great coffee as well (when you order espresso based vs brewed), my wife doesnt drink coffee often but had one each day at breakfast because it was so nice. We had long chatty breakfasts each day we were there. Definitely make arrangements to have breakfast there each day
Bene; as noted in the other reviews, this was great Italian, am sure in no small part to the charming Italian Exec Chef, Ressano. Had lunch and dinner there many of the days (wife loved the tuna tartare salad for lunch) and had sufficient variety. Great service as well.
Other hotel areas; Gym nice, new, great equipment although somewhat small so if more than a handful of people it can feel a bit crowded. Having said this, as we were swmming and surfing every day, didn't really feel a gym workout was so required while there.
Pool, as noted is relatively small but we didn't have a problem with chairs, etc while we were there. The pool guys did a great job with towels, managing the chairs, etc. much more so that at many other hotels we have stayed at. Nice also that the Bene staff came around with little snacks/tastes of their specialties in the afternoon. Always a treat
General hotel layout: as noted in other reviews, the hotel is not a "resort hotel" per se with a large stand alone area so the layout and distance to various parts of the hotel could be a pain but after a day we found the short cuts, eg. from our oceanfront room, we took the emergency stairs 4 flts down to ground level vs walking to the front of the hotel (which faces away from the beach) as well as took this staircase to level 2 to walk to pool, etc.
Large lobby area with pc's, bar, etc, with plenty of space to hangout if don't have a suite.
Management: FABULOUS! Probably the most visibile management team have ever seen at a hotel. Saw the Exec Chef every day at breakfast and at Bene as well as the outlet managers of both, Saw F&B mgr every day, Duty manager, Front ofc mgr, etc. Really felt at home and well looked after. Don't get this really many places that we have visited and we are frequent travellers. Thanks to all for their hospitality.
The surroundings: Well Kuta is Kuta.....we loved it for the high points, which for us was the beach and the surf. Kuta and Double 6 are probably the best swim and (beginnger) surf beaches so being across the street was fabulous. We went early in the am and late pms each day. Find a rental guy that you like/don't find annoying and use each day, we would boogie board one part of the day and surf the other part, then have a beer or soft drink at the rental guys little area (you'll see when you get there). We paid 40K for 2 boogie boards for the day (4usd). Bintang, max 20K (2USD).
We also went one day to Seminyak, had a drink at Potatohead, which everyone loved, but b/c beach wasn't really safely swimmable (riptide), we decided to hang at either Double 6 or Kuta. Biggest pain in moving around was the return to Kuta as had to crawl past all the crowded touristy places, bars, etc. (which we avoided other than these cab rides). We also liked Beachwalk mall and ate at Kitchenette a number of times (make your own salads, etc.).
Everyone also liked Echo Beach (went out there for lunch the day we also stopped by Potatohead). If you do plan on driving around much, possible to rent car/wdriver (Toyota Inova type) for about 40 usd per day, for taxi's take Bluebird co. taxi's, always metered and no annoying negotiation. if you go to Double 6, probably will have to call a bluebird or just walk out of the area a 100 meters or so to flag one on the street (as Double 6 beach has "arranged taxi service" which doesnt allow regular taxis and charges rates typically 4x taxi rate, but even more so, we prefer not to patronize these types of groups for obvious reasons). Bring REALLY strong sunscreen if you are at all fair skinned and reapply frequently. Great time, would go back (have been to Bali over a dozen times)

Room Tip: We loved the oceanfront suite we were upgraded to but if you are very sensitive to street noise ask...
See more room tips
  • Stayed April 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank adventureofalifetime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this review, 11 April 2013
Dear adventureofalifetime,

It is an absolute pleasure knowing that we were able to create such great impression and create good memories of the Sheraton Bali Kuta Resort……Thank you for giving us the chance to showcase it to you.

One of our values and commitment is to deliver service through our passion and by reading your feedback it seems as we have achieved that and allowed you to reach your potential.
Again thank you and I truly look forward to reconnecting with you again in near future.


Warmest regards,

Dario Orsini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,230 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (273)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
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English first
Lagos, Lagos, Nigeria
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 5 April 2013

It was such an experience to have a seamless check in. The hotel is on Kuta beach, offering everything, from beach walk to shopping, eating, you name it they have it. It is a wonderful place to relax as well as for beach activities.

Room Tip: Ask for a beach facing room with adding little extra money but its worth.
See more room tips
  • Stayed March 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mehankiran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this review, 11 April 2013
Dear Mehankiran,

Thank you very much for taking the time to share your experience.

I am truly happy to learn you had an enjoyable stay and that the new Kuta experience will be high on your travel list from now on!
I will share your kind words with the entire team whom makes this possible they will surely be glad to know their hard work doesn’t go unnoticed.

Once again thank you for sharing and we all look forward to welcoming you back!

Warmest regard,

Dario Orsini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
1 review
5 of 5 bubbles Reviewed 5 April 2013

We stayed at Sheraton for 4 nights and had the best time. From management to hotel staff, we were treated like family from day 1. The breakfast buffet has to be the most complete buffets I have ever seen. The view from the pool overlooking the beach is amazing and there are aways free appetizers to try. The rooms are large and I would recommend getting a garden view room.

  • Stayed April 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank joshc698
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this review, 11 April 2013
Dear joshc698,

First and foremost thank you for giving us the chance to showcase our resort to you.

We are thrilled that our team was able to deliver the Sheraton brand experience that you were expecting and your stay with us has left you with good memories.

I truly hope we will be able to welcome you back and already now look forward to reconnecting with you.


Warmest regards,
Dario Orsini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 4 April 2013 via mobile

Fabulous staff. They take care to ensure all needs are met. From the time of check-in, in room dining, pool, sightseeing accommodations to checkout, they took care of it all exceptionally well.

Hotel is new so you do see staff trying to get it up and running. But, in this area, this hotel is definitely the one to stay in. Rooms are big, clean and comfortable. Pool is small but it has FABULOUS view of the Indian Ocean.

In the evening, go to the lobby bar for a stunning sunset view...right from the hotel balcony.

  • Stayed April 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sukhmani1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this review, 11 April 2013
Dear Sukhmani1980,

Thank you very much for your time to share your Sheraton experience with the world of TripAdvisor.

I am extremely glad to learn you had an enjoyable stay with us, loving as much as we do, our associate, products and services. I will make sure to share your kind words with the entire team whom makes this possible as I know they will be very happy to know that their hard work enables our guests to have memorable experiences.

Thank you once again and we are looking to connecting you again in the near future

Warmest regards,

Dario Orsini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
2 reviews
5 of 5 bubbles Reviewed 1 April 2013

My best friend and I recently spent 3 nights in The Sheraton Bali Kuta Resort over the Easter weekend and it was a wonderful stay throughout. Service was always warm and friendly, and made us feel at home. Whilst the beautiful pool is facing the busy Kuta stretch, it was never an issue, as Dario the GM puts it "It's like putting the noise on mute." And I couldn't agree more. The mall next door makes it all the more convenient and it is a plus to have it next to the resort. We will definitely be back. See you in August 2013!

  • Stayed March 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JojiKeoana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this review, 8 April 2013
Dear JojiKeoana,

Thank you for giving us the chance to showcase our resort to you.

We are thrilled that our team was able to deliver the Sheraton brand experience that you were expecting and your stay with us has left you with good memories….and indeed we are all here to create the new Kuta Experience!

I am also thrilled to learn that you are already planning to come back to visit us and I truly look forward to reconnecting with you in August.

Warmest regards,

Dario Orsini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Irvine, California
1 review
5 of 5 bubbles Reviewed 1 April 2013

This property offers everything a seasoned persnickety traveler would ask for starting with the ideal location in the heart of an action packed city just across the street from a beautiful stretch of beach that is a surfers and bikers paradise. Secondly, the lavishness of space and complete amenities of a five star resort. I had the best Balinese massage from the Spa, awesome breakfast buffet at the Feast restaurant, a culinary treat at the Italian restaurant, Bene,worked out at the state of the art gym and swam daily at their fantastic ocean view pool. The ocean front suite we had was the best I have ever stayed at a Starwood properties. Pure decadence, comfort and indulgent. FInally and most importantly, the incredibly hospitable staff members served us throughout our stay with genuine smiles and warmths from their personalities. We will definitely want to vacation here again and would recommend all visitors to Bali to experience this property!

  • Stayed March 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank candygirlkhim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this review, 8 April 2013
Dear candygirlkhim,

Warmest greetings from Sheraton Bali Kuta Resort and thank you very much for sharing your experience with us.

We are delighted to learn that your overall experience with us from our room, Shine spa to the Food & Beverage was an enjoyable one. I have shared your feedback with the team and comments like these will encourage them to strive for excellence at all time.

Thank you once again and we hope to welcoming you again in the near future.

Warmest regards,

Dario Orsini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 1 April 2013

My husband and I were warmly greeted by the staff and swiftly ushered to the second level for check-in procedures. Check-in was swift and pleasant. While waiting for our details to be finalized, we were offered cold towels and a welcome drink to cool down from the sunny weather.

Our Deluxe King Ocean View Room boasted a modern decor while retaining a simplistic Balinese look and feel, and the room comes with a private balcony that offers a view of Kuta Beach and Bali Strait. The resort facilities include an outdoor infinity pool, hot tub/Jacuzzi, 24-hour fitness centre, spa and business centre. For those who drive, there is a complimentary underground parking for hotel guests. Shopping is made easy as the beachwalk shopping centre is connected to the hotel via the exit next to Feast restaurant.

For parents with young children, childcare service is available at a dedicated area called Miniapolis in beachwalk, complete with game centre and mini water park. There are three dining options at the resort – Feast, Bene and The Lounge. All have a casual dresscode.

The resort is adjacent to beachwalk shopping centre, which offers a good variety of brands as well as clothing from local designers at Satu and 2.0. There is also a food court at the top floor with a gorgeous view of Sheraton Bali Kuta Resort and the beach.

For more info on Sheraton Bali Kuta Resort, read my review here: http://www.bangsarbabe.com/2013/03/sheraton-bali-kuta-resort-hotel-review.html

  • Stayed March 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sue Lynn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this review, 8 April 2013
Dear Sue Lynn T,

Thank you very much for your time to share your Sheraton experience with the world of TripAdvisor.

I am extremely glad to learn you had an enjoyable stay with us, loving as much as we do, our associate, products and services. I will make sure to share your kind words with the entire team whom makes this possible as I know they will be very happy to know that their hard work enables our guests to have memorable experiences.

Thank you once again and we are looking to connecting you again in the near future.

Warmest regards,

Dario Orsini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Bali Kuta Resort

Property: Sheraton Bali Kuta Resort
Address: Jalan Pantai Kuta, Kuta, Indonesia
Region: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Business Hotel in Kuta
#4 On the Beach Hotel in Kuta
#4 Top resorts Hotel in Kuta
#6 Romantic Hotel in Kuta
#6 Spa Hotel in Kuta
#9 Luxury Hotel in Kuta
#18 Family Hotel in Kuta
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Bali Kuta Resort 5*
Number of rooms: 203
Official Description (provided by the hotel):
Sheraton Bali Kuta Resort offers and exclusive and secluded retreat, amidst spacious open air terrace, outdoor pools and unrivalled view of the ocean. This luxury leisure Bali hotel will introduce 203 guestrooms and suites featuring a spacious private balcony of the ocean scenery, including a two-story Oceanic view Presidential Suite with contemporary approach of Balinese interior, as well as the latest in-room technology and Sheraton Sweet Sleeper Bed.Relax with our open-air rooftop pool, or dine in two of our signature restaurants – featuring Bene a light-hearted, upbeat and fun-filled modern Italian trattoria, as well as Feast an all-day market of cuisine with visual explosion, all made over open kitchens. ... more   less 
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Also Known As:
Sheraton Bali Kuta Resort

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