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“A good place to stay / rest while connecting in DPS airport”

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Sheraton Bali Kuta Resort
Ranked #12 of 251 Hotels in Kuta
Certificate of Excellence
Ottawa, Canada
Level Contributor
53 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“A good place to stay / rest while connecting in DPS airport”
Reviewed 16 July 2014

I was only in Kuta overnight June 2014 after flying in from Singapore and flying on the next day to Labuan Bajo for a great stay at Komodo Resort & Diving Club -- see separate review. From the bit I saw I am not sure I would want to spend more time in Kuta, although further afield in Bali I hear was more interesting and less hectic. Kuta was very touristed, packed with global shops and restaurants, bad traffic and little or no apparent local culture. The beach with views, waves, surfers and sunsets seemed its only redeeming quality and there were certainly many tourists on the beach that were enjoying it and the endless friendly mini drink bars.

If you are going to be here the Sheraton seems an ideal place. I stayed on points, as a Platinum was upgraded to a spacious and very nice ocean front suite, the complimentary breakfast was great, the staff helpful and friendly, and the ocean views (right across the road) were excellent. There was a shopping center with lots of appealing restaurants (although nothing local) as a neighbour and you got a taste of crowded bustling local markets just behind the hotel.

Its about a half hour to 45 minute taxi to the airport. About 80,000 rupee ($9) from cabs the hotel called or from the prepaid airport counter.

The airport was very good with all efficient processes, free internet that worked well and ok places to eat. The only disappointment was the crowded and generally underwhelming business class lounge.

I was among several others that could not get money from the Airport ATMs, so having US$ to change at the bank outlets beside them was good.

Room Tip: ocean front suite was a nice Platinum upgrade
See more room tips
  • Stayed June 2014, travelled solo
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Gordonnomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this review, 20 July 2014
Dear Gordonnomad,

Thank you very much for your extensive review about your recent stay in Bali.

You are right, Kuta indeed is very vibrant and quite busy compared to other cities/villages in Bali.

I am very happy to learn that you had such a great stay at Sheraton Bali Kuta Resort and I do hope to have the opportunity to welcome you back for a longer stay, during which you can explore some more of the beautiful island of Bali.

Warm Regards,
Dario Orsini
General Manager
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1,288 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (280)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Bengaluru, India
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 July 2014

Our welcome to Sheraton Bali Kuta Resort was warm with a traditional dance by two girls. The front desk guys provided a smooth check-in. Though they conversed in English, we found it difficult to make most of them understand our concerns in English. Stepping up communication in English, would make them more approachable.

We stayed here for 5 nights and 6 days. The deluxe ocean view room that we had booked did not have a very good view of the ocean. The distance between the ocean and the room balcony is quite a bit and the trees/ plants obstruct further (the hotel does not have a private beach). But in terms of cleanliness, ambiance, spaciousness and other facilities; the room was very good.

The hotel is conveniently located in Kuta. It is easy to walk around to the beach, street shops, shopping area, malls, cafes.

Breakfast had a good spread. The staff at the restaurant 'Feast' were hospitable and prompt. The experience of dining at the Italian restaurant 'Bene' too was good. More vegetarian options would help. At Bene, the bills were deducted from the security deposit which was convenient.

House keeping staff were friendly and helpful. Tag for 'do-not-disturb' outside the door would have been useful. Free Wi-Fi was handy.

Overall, the experience at Sheraton was great.

Room Tip: For a better view from a deluxe-ocean-view room, the fourth floor rooms are to be chosen.
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Stayed July 2014, travelled as a couple
Helpful?
2 Thank AnushaRM1542
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this review, 10 July 2014
Dear AnushaRahulMurali,

Thank you very much for sharing your feedback on TripAdvisor.

The hotel and the beach are indeed separated by a road. Our Deluxe Ocean Front Rooms do have frontal sea view, whereas the Deluxe Ocean View Rooms oversee the beach from a small angle.

It is so wonderful to hear that the team was able to make your stay with us more enjoyable! Our staff truly cares for our guests and we love to see that shine through.

AnushaRahulMurali, thank you again for sharing your experience and I am looking forward to welcoming you back on your next trip to Bali.

Warm Regards,
Dario Orsini
General Manager
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milan italy
Level Contributor
52 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 4 July 2014 via mobile

Firstly I booked ocean front room not ocean view. Had to change rooms 2 times to get something resembling what I paid for and still left wanting. If you want ocean front , bearing in mind the design and kuta road btw the hotel and the beach,you need to pay for ocean front "suite" . So already bad initial experience . The internal steps to street level kuta road has a LOT of steep steps , this is also the way to the main restaurant for breakfast . Staff at feast was good. Breakfast spread was large but mediocre. Pool area was small for such a large hotel. I used the gym which was adequate. Handy to the new showing mall next door. .dont think I will stay here again. My preference is not large tour group hotels anyway but I thought I would try out this new property .

Stayed June 2014
Helpful?
10 Thank christopherong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this review, 7 July 2014
Dear christopherong,

Thank you for sharing the experience of your recent stay at Sheraton Bali Kuta Resort.

It is correct that we have different room types with different views. The ocean front rooms are the rooms with a frontal sea view, whereby the suites are quite a bit larger than the deluxe rooms and therefore more expensive.

Thank you for your positive feedback with regards to the breakfast in Feast Restaurant, which can be reached by either the stair case or the lift.

christopherong, thank you again for sharing your feedback.

Warm Regards,
Dario Orsini
General Manager
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Mataram, Indonesia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 July 2014

First time stay at Sheraton Bali Kuta Resort, its was amazing. First impression from staff in lobby, they taking care all of my luggage and welcoming us with warm and smile. Your reception is expert, and explain about SPG member benefit very details, we feel as family of SPG there.

Cleanliness in all area is excellent, food is really recommended, special on breakfast. Service from all staff during breakfast also very good and so happy meet with your Executive Chef walking around to welcoming all of guest. Room is wonderful, with ocean view and clean all of room corner. The best one is, internet connection. I really Wow with internet speed here, so fast. This is good for us who is enjoy Bali for leisure and business.

Surrounding also interesting, close to the Kuta beach, and if need shopping just walk away to Beachwalk Shopping center. Excellent! Really recommended.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hidayat J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this review, 7 July 2014
Dear Hidayat J,

Thank you so much for choosing Sheraton Bali Kuta Resort for your visit to Bali!

Your kind words regarding the friendly check in service of our staff, the SPG expertise, the cleanliness and the internet speed are greatly appreciated and I am glad that you enjoyed memorable interactions with our associates.

It is so wonderful to hear that the team was able to make your stay with us more enjoyable! Our staff truly cares for our guests and we love to see that shine through.

I am looking forward to welcoming you again on your next trip to Bali.

Warm Regards,
Dario Orsini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
83 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 2 July 2014

Stayed in 3days. Great and Hotel with strategic to the beachwalk and Kuta Beach. 2 beautiful girl with traditional dress welcome in the lobby. And Always Dance ritual at the Pool when Sunset. So Dramatic!!Breakfast was Great!!My Complaint just the House keeping. I asked for Pillow seat at balcony chair since first day i came. but after i called for 5times, the pillow finally got at last day. So Disappointed. and then the only main connecting hallway stair quite high. Maybe if i bring my parents they'll got problem to climb, Gym was Great too..they serve apples and traditional candy all you can eat inside, NICE!!Else, all was Perfect!!

Room Tip: Choose close view to the Beach
See more room tips
  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jondoli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this review, 7 July 2014
Dear Jondoli,

We thank you for sharing your experience with TripAdvisor, giving us the opportunity to escalate your praises and concerns.

I would like to apologize for the inconvenience with regards to the pillow cases you were asking for.

We do have a lift which connects the swimming pool area on the second floor with Feast Restaurant on the first floor. Our team would be happy to assist you in directing you to the right area when you are visiting us again.

Jondoli, thank you again and I am looking forward to welcoming you again on your next trip to Bali.

Warm Regards,

Dario Orsini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hanoi, Vietnam
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 29 June 2014

This is first time to Bali, my wife and I have stayed only two nights in Sheraton Bali Kuta resort. WOW -2 beautiful girls with traditional dress welcome in the lobby. The man did check in for me very warm welcome and helpful, my room 4053 has nice design, clean and the balcony with beautiful view to the garden and swimming pool. We highly appreciate of the Housekeeping team, they do extra step to ensure we are really comfortable during stay there. The Feast restaurant has nice deco, good food and special is services, we really enjoy it.

Hotel location in convenience area for shopping and sightseeing also.

I highly recommend staying in this hotel and of course, we will be back.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Quang N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this review, 7 July 2014
Dear Quang N,

We thank you for sharing your experience online on TripAdvisor, giving us the opportunity to escalate your praises.

Your kind words regarding the service of our Staff are greatly appreciated. It is so wonderful to hear that Sharon was able to make your stay with us more enjoyable! Our staff truly cares for our guests and we love to see that shine through.

There is nothing that makes us happier than hearing that you would recommend us when coming to Bali and I am so happy to hear you will be back for another stay in the future!

Warm Regards,

Dario Orsini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
38 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 27 June 2014

Everything about the hotel was excellent. Right from check-in, all the way to check-out. Even our 6 months old boy was so happy with the bed that he was tossing and turning in the bed. Breakfast was awesome as well. Located next to Beachwalk Mall and Kuta Beach gives the hotel the extra x-factor. The only complaint we had was the intermittent power failure we experienced during the morning of our 2nd day there, each lasted about a minute long. Else, all was perfect!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank snaem85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this review, 7 July 2014
Dear snaem85,

Thank you for sharing your feedback on TripAdvisor!

There is nothing we love to hear more than our guests loving their experience with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff were able to meet all your needs during your stay.

I am looking forward to reconnecting with you again on your next trip to Bali.

Warm Regards,
Dario Orsini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Bali Kuta Resort

Property: Sheraton Bali Kuta Resort
Address: Jalan Pantai Kuta, Kuta, Indonesia
Region: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Business Hotel in Kuta
#4 Top resorts Hotel in Kuta
#4 On the Beach Hotel in Kuta
#6 Romantic Hotel in Kuta
#6 Spa Hotel in Kuta
#9 Luxury Hotel in Kuta
#18 Family Hotel in Kuta
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Bali Kuta Resort 5*
Number of rooms: 203
Official Description (provided by the hotel):
Sheraton Bali Kuta Resort offers and exclusive and secluded retreat, amidst spacious open air terrace, outdoor pools and unrivalled view of the ocean. This luxury leisure Bali hotel will introduce 203 guestrooms and suites featuring a spacious private balcony of the ocean scenery, including a two-story Oceanic view Presidential Suite with contemporary approach of Balinese interior, as well as the latest in-room technology and Sheraton Sweet Sleeper Bed.Relax with our open-air rooftop pool, or dine in two of our signature restaurants – featuring Bene a light-hearted, upbeat and fun-filled modern Italian trattoria, as well as Feast an all-day market of cuisine with visual explosion, all made over open kitchens. ... more   less 
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Also Known As:
Sheraton Bali Kuta Resort

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