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“Sheraton Kuta rocks!”

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Sheraton Bali Kuta Resort
Ranked #24 of 338 Hotels in Kuta
Certificate of Excellence
Jakarta, Jakarta Raya, Indonesia
Level 3 Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Sheraton Kuta rocks!”
Reviewed 6 August 2014

Amazing place and excellent service.

The beach is only across the road.

My daughter and nephew love the pool and the beach. Everyday, we spent our 3 days there by the pool and on the beach.

My daughter wants to come back.


Thank you Sheraton Kuta

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RaveandCrave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this review, 12 August 2014
Dear RaveandCrave,

Thank you very much for your 5-star review of your recent stay at Sheraton Bali Kuta Resort.

Your kind words regarding the pool and our location are greatly appreciated and I am glad that you enjoyed a memorable stay with us.

It is so wonderful to hear that your daughter and nephew loved their stay too. Did they spend some time in our newly launched kids club (Play@Sheraton) too?

RaveandCrave, thanks again for sharing your feedback online. I hope to have the opportunity to welcome you back on your next trip to Bali. In the meantime, please stay connected with us via social media.

Warm Regards,

Dario Orsini
General Manager
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1,331 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (289)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Level 4 Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 5 August 2014 via mobile

Room is big,staff nice, bed clean, air con great, location also great, internet is good also. But somehow i found many ants in the room, and just wondering, this hotel is located in Bali, but not provide balinese or indonesian food, just like grilled snapper (like in jimbaran), only fried rice, noodle, and satay. Stay 3 nights here, the breakfast menu not changed at all. But overall, this place is nice... I like it.

Stayed August 2014, travelled with family
Helpful?
Thank budir79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this review, 8 August 2014
Dear budir79,

Thank you very much for taking the time to share the experience of your recent stay online.

Your comments are certainly appreciated and we thank you for sharing such great accolades for our team, the location, the rooms and the internet connection.

Feast, our signature restaurant features global cuisine and Bene is our Italian specialty restaurant, with an authentic Italian menu. So you are right in that we serve only a selected number of local dishes.

budir79, thank you again and I do hope to have the opportunity to welcome you back on your next trip to Bali.

Warm Regards,

Dario Orsini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aurangabad, India
Level 6 Contributor
120 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 30 July 2014

THE HOTEL IS JUST INFRONT OF KUTA BEACH AND THE LOCATION IS LOVELY.
We received a warm reception. The rooms are very spacious and the ocean view rooms are lovely. The view of the ocean from the lobby is lovely. The restaurant is lovely and the breakfast spread was impressive. The ball room is very nice and impressive.

The night clubs, shopping malls are very near by and is easy to walk around.

The stay was really nice and the service was great.

Room Tip: Rooms with ocean view are preferable.
See more room tips
  • Stayed July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank timainrakluk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this review, 31 July 2014
Dear timainrakluk,

This is exactly how a stay at Sheraton Bali Kuta Resort should feel like. Thank you for taking the time to share your experience with the world. It is great pleasure to read your review and it's a reward to receive such a positive feedback from a frequent traveller such as you.

I hope to have the opportunity to welcome you back on your next trip to Bali.

Thank you again timainrakluk for your lovely feedback.

Warm Regards,
Dario Orsini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Australia
Level 4 Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 July 2014

We've stayed in a few hotels around the world as many of you have also. We lived in a Westin for about 4 months and didn't do hotels for a while after that. I managed a celebrated Conde Nast luxury lodge in NZ. To our surprise this Sheraton is a delight; much more than the reliable exploration base we were expecting. Small enough for you to start to know staff by name and certainly small enough for them to remember you. We stayed in a room with No view of the beach, but loved it anyway. It was quiet, and the room was lovely, modern and stylish; hotel luxury and comfort without trying too hard; great bed, spacious bathroom, super clean, and twice daily service. There are excellent cheap local restaurants left and right, although we did head down to Seminyak for some exquisite meals. The beach is just across the road, it's easy for drivers to pick you up, the pool is smallish but perfectly formed and well serviced. The food is good, although there are spectacular alternatives not too far away. It seems many hotels get caught up in being beautiful or perfectly designed but miss the simple service concept that travellers really need: see Joe TravelerNZ review for an example. And for us, as well as being remembered and welcomed by name? We asked for an ice bucket and limes and it was delivered 4 minutes later. Potentially a room service world record....

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank Ngatiawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this review, 30 July 2014
Dear Ngatiawa,

Thank you very much for your extensive review of your recent stay at Sheraton Bali Kuta Resort.

Your kind words regarding the room, the cleanliness and our location are greatly appreciated and I am glad that you enjoyed a memorable stay with us.

It is so wonderful to hear that the team was able to make your stay with us more enjoyable! Our staff truly cares for our guests and we love to see that shine through.

Ngatiawa, thanks again for sharing your feedback online. I hope to have the opportunity to welcome you back on your next trip to Bali. In the meantime, please stay connected with us via social media.

Warm Regards,

Dario Orsini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, FL
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 July 2014

This is a hotel deserving of 5 stars! This is a beautiful property right across from Kuta Beach! Been reading all the reviews here -- first and foremost: dont get hung up on Ocean View vs Ocean Front suites. The ocean front are a bit bigger but both are beautiful and both have nice views of the ocean. Also -- there is a tiny 2 way road between the hotel and the actual beach -- no big deal! Besides that is the road where youll find great great restaurants and bars. Rooms -- super immaculate modern clean crisp fresh -- so important to be. Traditional balinese straw weave and wood throughout property and Balinese dancers at the entrance. Gym - great. Pool - perfect! The bar terrace is amazing for sunsets. I am not a fan of hotel (or cruiseship) spas --- but this one was awesome a must try! You can even redeem your SPG points for the services. 5,000 SPG points for 2-hour Balinese massage! Nice! The breakfast buffet is a world class spread -- delicious - and loved the individual carafes of freshly squeezed juices! Now that's classy! Try Bene restaurant on the property for an awesome (Italian? ) burger -- yummy!!!! You leave the hotel and you are right on the strip -- mall attached is great and there are so many restaurants and massage places and bars and great shopping that its heaven! We spent lots of time in Seminyak -- not as "classy" as the Kuta area with 5 times the traffic and noise. We were a USD $4.00 cab ride away -- so we are happy we stayed in Kuta. Kuta vs Seminyak? Hands down Kuta!!! Finslly, the Property Manager has been in Bali for almost 10 years and really treats this like his home....so impressed will come back and stay here again!! I loved it!!!!!!!
Thank you team Sheraton Kuta for making this week the best!!!
(See my seperate review on Bali Made Tours - another must in Bali!)

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WorldTravelGuy74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this review, 29 July 2014
Dear WorldTravelGuy74,

What a wonderful review you wrote about your recent stay at Sheraton Bali Kuta Resort; thank you very much!

I am very happy to learn that you had such a great stay and that you enjoyed the room, the view, the pool, Shine Spa, Bene...well, that you enjoyed all our facilities and services.

WorldTravelGuy74, thank you again for sharing your positive feedback with the world and I am looking forward to welcoming you back at Sheraton Bali Kuta Resort on your next trip to Bali.

Warm Regards,

Dario Orsini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 July 2014

We arrived at the Sheraton off an unconditioned shuttle bus full backpackers from Padang Bai, some 2hrs away. Three young kids in tow, dirty exhausted and hot from almost two weeks of traipsing around Bali.

The reception we received was unbeatable. From the chilled mango tea in lobby, cold clean face cloth, the thoughtful gift packs for the kids and the smile of everyone at the lobby. Relief.

We were smartly checked into our room and had our luggage delivered within minutes.
Walking to the rooms the wide, spartan corridors almost felt like something out of the 70's, not 2012, but despite that strange aesthetic it was very nice. The layout of the hotel is very unusual but extremely functional and it seemed that from any room you could get to most locations quickly. The rooms however were of another class, modern functional and clean.

We had two rooms, king and twin with an adjoining alcove we could close off from the corridor. This provided a great store for pushchairs, surfboards and bags.
When we arrived, the twin room had not yet been made up so I called housekeeping. Within minutes there was a team of people swarming over it and within 20minutes the whole thing was done. The door didn't latch open so again within minutes a maintenance guy had fixed it. Unbelievable service.

Beds were heaven - so much so my wife now wants to buy one for home.
Both rooms had access out to a shared rooftop garden, complete with shallow pool our 1year old loved wading in.

After great baths and showers we were starving from the long travel & couldn't face going out to eat so ordered room service. What a FANTASTIC decision. My best room service experience EVER.
Served promptly and hot from a warming box within beautifully laid table on wheels, it was quite an experience.

We also ate at the buffet breakfast, a thing of wonder and the buffet dinner, equally phenomenal. After days of Nasi and Mee Goreng, the variety was astonishing!

Kids loved the pool, but kids love any pool and while very nice, the best thing about this pool was the sunset view over Kuta Beach.

Location wise the Sheraton is walking distance to most things you could want in Kuta, across the street from the beach, above a reasonable shopping mall and surrounded by restaurants. Kuta is well...Kuta. Intense at the best of times so may or may not be your thing. We made a day trip to Waterbom park which is highly recommended for anyone who likes (or has kids who like) waterslides.

Great place to spend a couple of nights at the end of two weeks travel.

Room Tip: Families planning to use the kids facility should aim for rooms around 2040 as this is adjacent to t...
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank JoeTravelerNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this review, 29 July 2014
Dear JoeTravelerNZ,

Thank you very much for your 5-star rating!

I am delighted to read that you enjoyed your stay and you are right, our connecting rooms are perfect for families. I hope your kids also had time to explore the newest addition to the resort: Play@Sheraton our kids club.

Thanks also for the kind feedback about the front office, housekeeping and engineering team as well as the in room dining. I will certainly share your praises with the teams as I am sure it will inspire them to keep up the good work.

JoeTravelerNZ, I am looking forward to welcoming you back on your next vacation to the island of the Gods.

Warm Regards,
Dario Orsini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level 5 Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 24 July 2014 via mobile

Another great starwood experience! the highlites for me were the pool area, where you can also get your towles to go to the beach and then the open lounge area which oversees the pool area and just offers a great view and atmosphere to meet, work, relax and enjoy the friendly staff.

The gym is relatively small in comparison with the rest if the hotel, however it is nice and also overseeing the pool/ocean.

Another minus point would be the "routing" through the hotel. It seems not logic at times and is a small inconvenience - it seems perfect for something little to complain about.

Food certainly was ok but not matching up with the standard of the views and staff-willingness to help!

All together, nothing much to complain about, only few minor details, but we had a great time!

Stayed July 2014, travelled as a couple
Helpful?
Thank Sascha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this review, 29 July 2014
Dear hans j,

Thank you very much for sharing the feedback of your recent stay at Sheraton Bali Kuta Resort.

I am delighted that the team managed to deliver another amazing Starwood experience; extending warm and kind service to our guests is very important to us.
The Lounge indeed has a lovely view over the pool and the beach, especially during sunset.

It's great that you had such a good time and I do hope to welcome you back on your next trip to the island of the Gods.

Warm Regards,
Dario Orsini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Bali Kuta Resort

Property: Sheraton Bali Kuta Resort
Address: Jalan Pantai Kuta, Kuta 80361, Indonesia
Region: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Business Hotel in Kuta
#5 Top resorts Hotel in Kuta
#12 Romantic Hotel in Kuta
#13 On the Beach Hotel in Kuta
#16 Spa Hotel in Kuta
#17 Luxury Hotel in Kuta
#26 Family Hotel in Kuta
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sheraton Bali Kuta Resort 5*
Number of rooms: 203
Official Description (provided by the hotel):
Sheraton Bali Kuta Resort offers and exclusive and secluded retreat, amidst spacious open air terrace, outdoor pools and unrivalled view of the ocean. This luxury leisure Bali hotel will introduce 203 guestrooms and suites featuring a spacious private balcony of the ocean scenery, including a two-story Oceanic view Presidential Suite with contemporary approach of Balinese interior, as well as the latest in-room technology and Sheraton Signature Sleep Experience. Relax with our open-air rooftop pool, or dine in two of our signature restaurants – featuring Bene a light-hearted, upbeat and fun-filled modern Italian trattoria, as well as Feast an all-day market of cuisine with visual explosion, all made over open kitchens. ... more   less 
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Also Known As:
Sheraton Bali Kuta Resort

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