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“Sheraton at its best”

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Sheraton Bali Kuta Resort
Ranked #10 of 252 Hotels in Kuta
Certificate of Excellence
Reviewed 19 August 2014

Sheraton Bali was amazing (apart from the madness traffic). We were given a nice room but not entirely ocean view which was pretty sad. The room was great with spacious bathroom. The mattress was very comfortable and we had a king size bed. Breakfast in the hotel is good. They have a pretty good churros! We also ordered Nasi Goreng (room service) and it was so delicious! Overall, we are very happy with the stay in Sheraton and will never hesitate to return :)

Room Tip: Ocean front and Ocean view is different. We got an Ocean view and it's not really a view. so it...
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  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank BethKiss2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this reviewResponded 20 August 2014

Dear BethKiss2012,

Thank you very much for sharing the experience of your recent stay online.

It's great to read that you enjoyed our comfortable Sheraton Sweet Sleeper™ Bed! Thank you too for sharing how you liked the churros and the nasi goreng.
I will share your feedback with the teams as that will definitely motivate the team to keep up the good work.

I am looking forward to reconnecting with you again on your next trip to Bali.

Warm Regards,
Dario Orsini
General Manager

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753 - 759 of 1,418 reviews

Reviewed 18 August 2014

Came across this place after staying at Stones last year, which has no ocean view although across from the beach! The Sheraton offers ocean view from all rooms in different degrees! The pool overlooks the sea as does the 2 restaurants and lounge area above the pool. We booked a
Deluxe Ocean View and arrived early morning. Our room was very nice but unfortunetely found the music playing nearby too noisy. On requesting to be moved they did not hesitate although the hotel was heavily booked. We were given a room on 3rd floor closer to the front on another wing. The ocean view from our balcony was amazing and we enjoyed many sunsets. The bedding was very comfortable. Bathroom was very modern - Rainhead shower and lovely bathtub to soak in! We enjoyed strolling to the new shopping complex next door and many cafés along the beach were also very close. Poppy's Lane 2 is right alongside the hotel, so we quite often strolled into Kuta.
If you a looking for a new Hotel with ocean views and close walking distance to cafés, beach and shopping look no further than The Sheraton as you will love it!
We will definitely be back!

Room Tip: Ocean front rooms best on 3rd or 4th floor if you enjoy Ocean Views. These are closer to front!
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Rosa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this reviewResponded 20 August 2014

Dear Rosewinfield,

What a wonderful review you wrote about your recent stay at Sheraton Bali Kuta Resort; thank you very much!

I am very happy to learn that you had such a great stay and your kind words about the room, the food and the service are highly appreciated!

Rosewinfield, thank you again for sharing your positive feedback with the world and I am looking forward to welcoming you back at Sheraton Bali Kuta Resort on your next trip to Bali. In the meantime please stay connected with us on social media.

Warm Regards,

Dario Orsini
General Manager

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Reviewed 16 August 2014

omg!! where do i start. i guess when i walked in the door. this hotel has the most un friendly staff from the front desk clerk, front desk office manager to even the general manager. yes i spoke with all 3 !!! first front desk clerk was rude didnt even say hi or welcome i initiated the conversation. asked for room with view, nope that cost more!!! ask for free breakfast nope that cost more!!! i am a spg gold member. rented 2 rooms for 5 days each. asked to see mngr. same question, room with view, nope all sold out.. hmm??? different answer. asked about free breakfast. offered 2, i told him we have 4 people 2 per room. nope sorry again. he offer 50% off it only 20 bucks a person he says!!! asked for luggage to be delivered to my room. no problem. 3 phone calls and 30 minutes later. got it!! asked to speak with general mngr. finally get his attention day 2. tell him all the issues. he offers his buisness card and says since it to late now to do anything he will on my next visit. im still thier for 3 days!!! yaaa like im coming back.. not happening. alot of hotels in bali to choose from ,until they get rid of mngmt. i would not come back for a free night!!!!

  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
9  Thank daprizio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this reviewResponded 21 August 2014

Dear daprizio,

First and foremost, please accept my sincere apologies for your experience during your recent stay.
I recall our meeting and indeed already then I took note of all your comments and challenges faced whilst with us.

I have personally discussed each point with the respective managers in order to review current procedures on foundational services, but we will also look into our communication and how to improve in order to avoid this from happening again.
Once again accept our apologies and thank you for sharing your feedback.

I truly hope that you will give us the chance to show you what a stay at Sheraton Bali Kuta Resort should feel like on your next trip to Bali.

Warm Regards,
Dario Orsini
General Manager

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Reviewed 11 August 2014

First of all, location wise, it has an amazing combo of a beach just across the street and a mall just beside the hotel. and if you're not feeling going to the beach, you can just go to the swimming pool and still have the beach's view and breeze.
Bedroom is spacious, very nice bathroom with tub. great selections of breakfast.
Also nice Italian restaurant by the pool.
I tried the 1 hour massage in Shine Spa in the hotel, it only took 15 minutes to get me asleep.
It was amazing.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank ChitraA952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this reviewResponded 13 August 2014

Dear Chitra A,

Thank you very much for taking the time to share the experience of your recent stay online.

Your comments are certainly appreciated and we thank you for sharing such great accolades for the location, the pool and the rooms.

Also thank you for your kind words on Feast, our signature restaurant featuring global cuisine and Bene, our Italian specialty restaurant, with an authentic Italian menu.

Chitra A, thank you again and I do hope to have the opportunity to welcome you back on your next trip to Bali. In the meantime, please stay connected with us via social media.

Warm Regards,

Dario Orsini
General Manager

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Reviewed 6 August 2014

Amazing place and excellent service.

The beach is only across the road.

My daughter and nephew love the pool and the beach. Everyday, we spent our 3 days there by the pool and on the beach.

My daughter wants to come back.


Thank you Sheraton Kuta

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank RaveandCrave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this reviewResponded 12 August 2014

Dear RaveandCrave,

Thank you very much for your 5-star review of your recent stay at Sheraton Bali Kuta Resort.

Your kind words regarding the pool and our location are greatly appreciated and I am glad that you enjoyed a memorable stay with us.

It is so wonderful to hear that your daughter and nephew loved their stay too. Did they spend some time in our newly launched kids club (Play@Sheraton) too?

RaveandCrave, thanks again for sharing your feedback online. I hope to have the opportunity to welcome you back on your next trip to Bali. In the meantime, please stay connected with us via social media.

Warm Regards,

Dario Orsini
General Manager

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Reviewed 5 August 2014 via mobile

Room is big,staff nice, bed clean, air con great, location also great, internet is good also. But somehow i found many ants in the room, and just wondering, this hotel is located in Bali, but not provide balinese or indonesian food, just like grilled snapper (like in jimbaran), only fried rice, noodle, and satay. Stay 3 nights here, the breakfast menu not changed at all. But overall, this place is nice... I like it.

Stayed: August 2014, travelled with family
Thank budir79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this reviewResponded 8 August 2014

Dear budir79,

Thank you very much for taking the time to share the experience of your recent stay online.

Your comments are certainly appreciated and we thank you for sharing such great accolades for our team, the location, the rooms and the internet connection.

Feast, our signature restaurant features global cuisine and Bene is our Italian specialty restaurant, with an authentic Italian menu. So you are right in that we serve only a selected number of local dishes.

budir79, thank you again and I do hope to have the opportunity to welcome you back on your next trip to Bali.

Warm Regards,

Dario Orsini
General Manager

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Reviewed 30 July 2014

THE HOTEL IS JUST INFRONT OF KUTA BEACH AND THE LOCATION IS LOVELY.
We received a warm reception. The rooms are very spacious and the ocean view rooms are lovely. The view of the ocean from the lobby is lovely. The restaurant is lovely and the breakfast spread was impressive. The ball room is very nice and impressive.

The night clubs, shopping malls are very near by and is easy to walk around.

The stay was really nice and the service was great.

Room Tip: Rooms with ocean view are preferable.
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  • Stayed: July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank timainrakluk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dario_Orsini, General Manager at Sheraton Bali Kuta Resort, responded to this reviewResponded 31 July 2014

Dear timainrakluk,

This is exactly how a stay at Sheraton Bali Kuta Resort should feel like. Thank you for taking the time to share your experience with the world. It is great pleasure to read your review and it's a reward to receive such a positive feedback from a frequent traveller such as you.

I hope to have the opportunity to welcome you back on your next trip to Bali.

Thank you again timainrakluk for your lovely feedback.

Warm Regards,
Dario Orsini
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Bali Kuta Resort

Address: Jl. Pantai Kuta, Kuta 80361, Indonesia
Region: Indonesia > Bali > Kuta District > Kuta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Business Hotel in Kuta
#4 Top resorts Hotel in Kuta
#4 On the Beach Hotel in Kuta
#6 Romantic Hotel in Kuta
#7 Luxury Hotel in Kuta
#7 Spa Hotel in Kuta
#17 Family Hotel in Kuta
Price Range: £101 - £219 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Bali Kuta Resort 5*
Number of rooms: 203
Official Description (provided by the hotel):
Sheraton Bali Kuta Resort offers and exclusive and secluded retreat, amidst spacious open air terrace, outdoor pools and unrivalled view of the ocean. This luxury leisure Bali hotel will introduce 203 guestrooms and suites featuring a spacious private balcony of the ocean scenery, including a two-story Oceanic view Presidential Suite with contemporary approach of Balinese interior, as well as the latest in-room technology and Sheraton Signature Sleep Experience. Relax with our open-air rooftop pool, or dine in two of our signature restaurants – featuring Bene a light-hearted, upbeat and fun-filled modern Italian trattoria, as well as Feast an all-day market of cuisine with visual explosion, all made over open kitchens. ... more   less 
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Also Known As:
Sheraton Bali Kuta Resort

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