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“Good but noisy”

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EDEN Hotel Kuta Bali - Managed by Tauzia
Ranked #55 of 340 Hotels in Kuta
Certificate of Excellence
Malang, Jawa Timur, Indonesia
Level 5 Contributor
48 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Good but noisy”
Reviewed 30 December 2013 via mobile

Hotel noisy and unsatisfactory service to the wifi problem, my family went this december from 29-January 1, 2014. asked for one bed room given given two beds. eating dinner dishes taste can be improved. good hygiene. nice pool. spacious room with this spec. there is a balcony. convenient elevator. strategic places. deficiencies may be corrected immediately.

Stayed December 2013, travelled with family
Helpful?
1 Thank StephanosIvan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDEN Hotel K, Front Office Manager at EDEN Hotel Kuta Bali - Managed by Tauzia, responded to this review, 3 January 2014
Dear Stephanoslan,

Thank you for taking the time to share your comments on your stay at Eden Hotel Kuta ,Bali.
I am sincerely sorry that you found our service unsatisfactory.

We will provide training to our staff to avoid such misunderstanding and to make your next stay much better.

I am really looking forward to welcoming you back soon .

Best Regards,
Ahmad Tedy Ari Adi Kesuma Wijaya
Front Office manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,416 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (205)
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Surabaya
Level 5 Contributor
48 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 29 December 2013

this hotel have a large room, with a balcony.
the location is good, near the discovery shopping mall and waterboom.
the food is standard, nothing special but still ok.
i love the spa services, it is fantastic. it's cheap and the services is good. i think they should make a bigger room for the spa.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NaRae_888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDEN Hotel K, Front Office Manager at EDEN Hotel Kuta Bali - Managed by Tauzia, responded to this review, 3 January 2014
Dear Narae_888,

Thank you for your kind visit on Eden Kuta Bali.

We are truly happy to hear that you were having a great time on your last stay. The spa is one of our facility to help guest feel more comfortable.

The input that you gave would be valuable advise for internal meeting for improvement. Looking forward to have you as our special guest in the near future.

Best Regards,

Ahmad Tedy Ari Adi Kesuma Wijaya
Front office manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 December 2013 via mobile

We stayed in their suite room and their standard room. I thought It was reasonably clean for a 3-4 yo establishment... & then I learnt that it was only 1 yo! The suite was basic, only larger, but it was badly positioned ie in the highest traffic area.. Hence noise was inevitable. The noise insulation of the room was none.. The wall was thin like cardboard. We heard noise 24/7.. From corridor, street, pool area, restaurant, rooms next door!! Our rooms were located on the 5th floor (6th is the highest), and we have a friend also staying in the same hotel in the same suite room type but on the 3rd floor. He said if we thought the 5th floor was bad.. Imagine 3rd floor, and his suite room was next door to restaurant where we have breakfast. The breakfast was below average.. Edible but poor taste quality. The area around the hotel was convenient as there were plenty of places to eat and minimarkets .. Shops for cheap souvenirs are plenty too. But this is not a hotel for a family with young children nor if you are looking for a relaxing holiday. We def will not come back ..

Stayed December 2013
Helpful?
Thank Patricia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDEN Hotel K, Front Office Manager at EDEN Hotel Kuta Bali - Managed by Tauzia, responded to this review, 3 January 2014
Dear Patricia H,

Thank you for your stay at Eden Kuta Bali.

We are sorry to read that our service did not meet your expectations.We are working on this noise issue and hope to be able to fix it very soon .

Your advise was valuable for us. We hope that you would still stay here again on your next visit.

Best Regards,

Ahmad Tedy Ari Adi Kesuma Wijaya
Front office manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 3 Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 December 2013

My family of 2 adults & 2 children stayed at Eden Hotel Kuta Bali during the 2013 December holidays. We enjoyed the stay very much. The hotel looks new and very modern. It is very clean and staff very helpful. The breakfast spread at the 2nd level was nice. Especially if you can find table outside the restaurant. Very soothing.

The TV shows available is also very good.

Location wise is also superb. If you are a Muslim traveller, there is a Padang stall near to the hotel that you can try. The hotel is also located about 5mins away from the Kuta Beach where the Discovery Mall is located. Walking there is a breeze.

Room Tip: If you can get room on ground floor that would be good. Very convenient.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sukloe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDEN Hotel K, Front Office Manager at EDEN Hotel Kuta Bali - Managed by Tauzia, responded to this review, 3 January 2014
Dear Sukloe,

Thank you for your recent stay with us.

We are grateful to know that were having a great time on your last visit. Eden hotel Kuta is located in the strategic place to make the guest more convenient for spending their time in the Kuta area.

We hope that you would stay here again as our special guest on your upcoming visit to Bali.

Best Regards,

Ahmad Tedy Ari Adi Kesuma Wijaya
Front Office manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 4 Contributor
37 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 25 December 2013

I stayed at the Eden with friends at the Eden hotel recently. Firstly, the hotel is relatively new and clean and the staff are very friendly and happy to help, although checking in and out was incredibly slow.
The food in the restaurant is good and reasonably priced although every time we were there they never seemed to have any change! The hotel does have wifi although in most parts of the hotel reception was poor and constantly dropped in and out. The pool area is ok but nothing fancy and the pool bar only serves beer no cocktails.
The hotel is cheap and represented good value for money, however it appeared to cater mainly for families and was so so noisy!!! It was impossible to sleep past 6am as there were constantly people running up and down the corridors and kids screaming....combined with beds that are so hard a slab of concrete would be more comfortable......definitely not a relaxing holiday!
Unless you are a family on a tight budget who likes to get up at the crack of dawn on holidays I would not recommend staying here it is way too noisy!

Room Tip: Ask for a room with a pool view...the others are quite dark
See more room tips
  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wanderingirl23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDEN Hotel K, Front Office Manager at EDEN Hotel Kuta Bali - Managed by Tauzia, responded to this review, 2 January 2014
Dear Wanderinggirl23,

Thank you for taking time to review your recent stay at Eden hotel Kuta.

I am so sorry you were bothered by the noise and were not able to relax .It is true that the hotel welcomes families with children especially on the month of December which is a holiday season in Indonesia.

Eden is located in the heart of Kuta which is very animated ,close to the restaurants ,bars and other attractions .

Best Regards,

Ahmad Tedy Ari Adi Kesuma Wijaya
Front office manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Medan, Indonesia
1 review
Reviewed 25 December 2013

I stayed in this hotel just for 1 night during my 4 days trip to Bali, and I really sorry for that! The hotel was cozy and clean, especially rooms with pool access. Very friendly staff with a good service. Good location, good food and good price.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ArieCV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDEN Hotel K, Front Office Manager at EDEN Hotel Kuta Bali - Managed by Tauzia, responded to this review, 2 January 2014
Dear ArieCV,

Thank you for your last stay with us.

We are happy to know that you were having a great time at Eden Kuta Bali. Thanks for your comments on the staff ,we all work for that kind of compliments .

Yes ,hotel location is perfect for who wants to experience the vibrations of Kuta’s heart .
Looking forward to welcoming you again soon .

Best Regards,

Ahmad Tedy Ari Adi Kesuma Wijaya
Front office manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 25 December 2013 via mobile

where do i start staff need to learn better english breakfast great but how long does one wait for a table ?? kids club nannies very unfriendly and can at times be rude! U want a decent kids club go to hardrock people. Rooms great.except for bad smells coming from shower when u open and noisy corridors with screaming children letting off pop pops at night grrr!not good when u have a sleeping infant thats a light sleeper. Roomservice i cannot fault your food great if u receive it when u order it not an hour and a half later when ur kids are with a nanny! as for moving rooms after 7 days into my vacation would of been a lot nicer if i didnt have to wait most the day only to be told double booked to a japanese couple....very frustrating staff do not seem to be too worried when they have a complaint or even try to compensate u for ur lost time! For those who like to see an aussie face on holiday its definately not the right hotel for u! Yes its cheap but like they say u get what u pay for!! from a very unsatisfied aussie!!!!

Stayed December 2013, travelled with family
Helpful?
Thank Sonia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDEN Hotel K, Front Office Manager at EDEN Hotel Kuta Bali - Managed by Tauzia, responded to this review, 2 January 2014
Dear SoniaG,

I thank you for sharing your comments on your last stay at Eden Hotel Kuta.
I am so upset to read that our service was far below your expectations .

Your stay was during a holiday season ,so the hotel was welcoming families with children and may have been a bit noisy .The rudeness of some of the staff is unacceptable ,and actions have been taken to avoid such misbehavior .

I apologize for this bad experience you had .

Best Regards,

Ahmad Tedy Ari Adi Kesuma Wijaya
Front offcie manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about EDEN Hotel Kuta Bali - Managed by Tauzia

Property: EDEN Hotel Kuta Bali - Managed by Tauzia
Address: Jl. Kartika Plaza Kuta 42, Kuta 80361, Indonesia
Region: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Business Hotel in Kuta
#21 Family Hotel in Kuta
#34 Luxury Hotel in Kuta
#39 Spa Hotel in Kuta
#50 Romantic Hotel in Kuta
Price Range (Based on Average Rates): £
Hotel Class:4 star — EDEN Hotel Kuta Bali - Managed by Tauzia 4*
Number of rooms: 277
Official Description (provided by the hotel):
Eden Hotel Kuta Bali which is ideally located in the center of a tourism area Kuta Bali, at Jl Kartika Plaza Kuta 42, which includes the well known Kuta Beach and Bali Discovery Mall. Only 10 minutes away from Ngurah Rai Airport. 25 Minutes from Denpasar and 20 minutes from Jimbaran - Nusa Dua tourism area. Eden Hotel Kuta Bali is the perfect venue for Business and Leisure. ... more   less 
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EDEN Hotel Kuta Bali - Managed By Tauzia

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