We booked two rooms for 4 persons of family vacation. Everything was ok until I discover lies from start to end. I told the reception girl that we have 4 nights in bali we went to ubud for 1 night ( 17th dec )and come back for 3 and 4 nights(19th and 20th ). 1 night was ok because we were tired even we asked for higher floor and we were given 2 floors.
When we came back for 3 and 4 nights. we were put to 2 floor again but in a different side of the building #237, #238. #238 was flooded after my short shower and the floor was so slippery I almost fall. I told the same reception girl again asking again for higher floor as we didn't like the room condition and the environment. She seems to ignore and giving me no choices. I insisted then only she give in and give us the 6 floors 611 and 612 which we like a lot. So much for the check in part.
After check out it was raining, we were waiting for taxi. I told the boy at the front office to get us a taxi with bigger compartment for luggage as we have 2 big and 2 small luggage. after waiting for 20-30 minutes we still didn't get our taxi. I was frustrated as the security persons outside didn't even go outside to get a taxi for us. other guests even went out in the rain with an umbrella to get their own taxi. the same reception girl was talking with a guy look like her superior a middle age man was talking outside chatting and ignore our need. I started to get angry and talk loud. She told me " if you requested, you get it !" " If you don't , you won't !" I told her we did requested for it and ask the middle aged man to verify my request and he confirm my request. She just want to cover the mistreatment of their guests and keep good relationship of their own group playing their own game inside the management. They are nice in the surface but we want efficiency and effectiveness. In short, from starting to end are all lies !!! I will tell you in detail if you responded accordingly.
- Official Description (provided by the hotel):
- Park Regis Kuta is a contemporary 4-star hotel centrally located on Jalan Raya Kuta, a mere 10 minute away from Bali Ngurah Rai International Airport and a walking distance to the main beach, shopping districts, local attractions, nightclubs and restaurants of buzzing Kuta. Comprising elegantly appointed 175 guest rooms with sleek and modern furnishings which include Standard Rooms, Studio Lofts, Junior Suites, Pool Suites and Deluxe Pool Suites, Park Regis Kuta features an extensive range of facilities such as 24-hour room service, Padi Padi Restaurant - hotel's main restaurant serving local and international cuisine, Bamboo Cafe - al fresco lobby cafe, Deck Bar - an outdoor poolside bar, tropical swimming pool, fitness centre and car parking. All of our guestrooms offer a wealth of amenities and convenient facilities including large LCD TV with 60 TV channels, IDD phone, work desk, in-room safe, kitchenette, fridge, laundry & dry cleaning service, hair dryer, 24-hour room service, and tea & coffee making facilities. To enhance our guests' experience, complimentary WiFi internet connection has been included in all of our room types. Enjoy an array of food and beverage outlets available at Park Regis Kuta, each offering distinctive ambiance and specialty menus. Begin your day with sumptuous international buffet breakfast at the Padi Padi Restaurant or if you fancy a leisurely morning in your room, we are at your service with 24-hour room service offering menus catered for all ages anytime of the day. Mouth-watering cocktails and refreshments are available at the poolside Deck Bar for you to take the most out of your relaxing afternoon. Look no further for your satisfying dinner night-out, the Padi Padi Restaurant turns into a stylish grill-restaurant offering delectable seafood and meat goodness grilled to your liking as well as a wide range of your favourite local and international cuisines. ... more less
- Reservation Options:
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- Also Known As:
- Park Regis Kuta Bali