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“Not suited for families.”
Review of Harper Kuta

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Harper Kuta
Ranked #27 of 251 Hotels in Kuta
Certificate of Excellence
Reviewed 26 June 2014

Traveled to Bali with my husband and two kids for a friends wedding. We were originally booked to stay at the Kuta Town Houses but ending up cancelling and staying at the Harper (Big Mistake).

The Hotel is clean, modern and offers friendly service although the English is not too strong which did become a bit of a barrier. We were located on the 2nd floor as we requested a room which would be quieter than the others, the room was quiet but did not offer a balcony. A balcony is important when travelling with younger children as it gives parents somewhere to escape when the kids are sleeping. Luckily a friend of ours was able to speak to the manager and the manager had us upgraded to the family suite free of charge, this was a nice change as we had extra space as well as a balcony. The only issue was that the noise from the clubs was very loud and this had a major impact on our quality of sleep.

On a few nights there were guests which became loud and abusive (DRUNK), this noise could be heard crystal clear in our room. Security did not seem to have any control of the situation instead I would only hear regular hotel staff trying to calm down arrogant and intoxicated guests. The breakfast was average, more Asian influenced meals but there was a small range of western breakfast choices. The hotels pool is constantly shaded due to the hotel surrounding it, this made using the pool unpleasant and did not provide a relaxed paradise like feel which we were looking for. I would recommend the hotel to singles looking for a place to just leave their bags, shower and sleep...sleep will have to be induced by alcohol as not a wink will be had if you are a light sleeper.

Pros
Friendly Staff
Cheap
Clean

Cons
Loud noise from clubs
Obnoxious guests
Pool shaded
Some room do not provide balcony

Room Tip: If you choose a room close to the pool you will be met with loud noise from guests staying up late a...
See more room tips
  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank BarbieL1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarperKuta, General Manager at Harper Kuta, responded to this reviewResponded 30 June 2014

Dear BarbieL1986,

We regret to hear that your stay experience did not meet your expectation, we did look into some of your comments and would like to clarify some of the following points.

We have been implemented English club for all of our staff and this is part of improvement to have better communication to our guests. Indeed our balcony is limited and luckily we upgrade you to our newly family suite completed with balcony with no extra charge. We do understand our guest request and we put high attention and trying to make our guest happy.

Our security team was alert and have been check our cctv which is they took action immediately with our staff to ensure that they should not became annoying to other guests.

Breakfast is provided for fusion asian and western style due to we have various guest from all of the world.

We will ensure that kind of points mentioned above will take action and we need those kind of constructive review for our better improvement. We delighted to welcoming you back at Harper Kuta in the near future. Thank you.

Harperly yours,
Budhiwijaya (Jay)

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724 - 730 of 1,051 reviews

Reviewed 25 June 2014 via mobile

Pros:

-Location...if you want to party. Right in the heart of all that Kuta has to offer. Plenty of bars and clubs close. Beach is very close, within walking distance
-clean rooms, comfy beds, great AC
-AWESOME buffet breakfast every morning! Best I've had in Asia

Cons:

-location...if you want peace and quiet. Many bars that go all night, and tons of annoying shopkeepers right outside the hotel trying to sell you knockoff junk
-horrible sewage smell on 5th floor. In both hallways and in my room's bathroom
-food and drink inside the hotel are EXPENSIVE!

Overall, a nice place to stay if you want something that's clean and relaxed, but not break the bank

Stayed: June 2014, travelled with friends
Thank Derek N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarperKuta, General Manager at Harper Kuta, responded to this reviewResponded 1 July 2014

Dear Derek N,

Thank you for your constructive feedback and I am very sorry to read your personal experience at our hotel.

On other hand, I would like to thank you for the positive feedback regarding our services, room, best breakfast in our hotel.

As we are constantly striving to improve ourselves, I appreciate your honest comments very much. We will definitely have an internal discussion with the teams on each and every concerns you highlighted as we take guest feedback very seriously and your feedback will certainly be used for further improvement.

On behalf of the entire team, I would like to have the opportunity to welcome you back and I do hope that this experience will not permanently mar your opinion of our hotel.

Harperly yours,
Budhiwijaya (Jay)

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Reviewed 25 June 2014

Hotel Located @ right place ...on rocking legian street :
Pros 1 Excellent Staff including travel desk.
2 Secured
3 Location
4 WiFi strong
5 Nice Bed and Breakfast

Cons1 Nearest night clubs wont let you sleep at night
2 Room Dining food quality poor with an l'ttl expensive.

Room Tip: rooms on 2nd n 3rd floor towards swimming pool facing are nice.
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 001Vinit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarperKuta, General Manager at Harper Kuta, responded to this reviewResponded 25 June 2014

Dear 001Vinit,

Thank you so much for your precious comments and detailed review! My great appreciation upon your complimentary words. I hope to welcome you back in the near future and offer a more Harper Kuta experiences.

Harperly yours,
Budhiwijaya (Jay)

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Reviewed 25 June 2014

What a great hotel could not say a single bad thing about the hotel
The rooms are fantastic and spacious and a great value for money, I had a room facing sky garden and still managed to find it easy to sleep when I didn't go out partying . The most friendliest staff I have ever meet
I will defiantly be staying at the harper hotel again

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Mathewdavoren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarperKuta, General Manager at Harper Kuta, responded to this reviewResponded 25 June 2014

Dear Mathewdavoren,

Its a pleasure to see your feedback through TripAdvisor.com. After reviewing your kind feedback we understand that you have experienced our hotel with a good impression especially to our room and friendliness of staff.

Once again, thank you very much for your continued support and we look forward to welcome you back soon.

Harperly yours,
Budhiwijaya (Jay)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2014

Our stay was near perfect. The facilities are very good-- comfortable room, including soft pillows, strong Wifi connection, beautiful bathroom, very friendly and efficient staff. We also enjoyed the wide variety of choices for breakfast. My companion experienced being cheated by a local money changer near the hotel. The head of security went with her to the money changer and got the 2 million rupiah back without any fuss. The staff are very friendly and efficient.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Malou B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarperKuta, General Manager at Harper Kuta, responded to this reviewResponded 24 June 2014

Dear Malou B,

Glad to hear your marvelous comments and we are so happy that your trip is near perfect especially during your stay at Harper Kuta with all facilities. We are delighted to welcoming you soon in the near future.

Harperly yours,
Budhiwijaya (Jay)

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Reviewed 18 June 2014 via mobile

We went to bali in april for the first time had a wonderful stay at the harper kuta. On arrival we were give a voucher each for a afternoon tea and a full body massage free of charge. The staff were very helpful. Rooms were clean and fresh. We had an extra bed it was a proper bed not a roll away.we had some lovely meals in the restaurant. We had buffet breakfast each morning with a great selection of food witj something a little different each day. Would stay there again with no hesitation. Close to shopping and very quiet

Stayed: April 2014, travelled with family
Thank pam l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarperKuta, General Manager at Harper Kuta, responded to this reviewResponded 24 June 2014

Dear pam I,

Thank you for having time shared this feedback through tripadvisor. After reviewing your kind feedback we understand that you have experienced our hotel with a good impression.

We are so happy to know that you had a wonderful stay and that you have enjoyed our proper extrabed and restaurant experience.

Once again, thank you very much for your continued support and we look forward to welcome you back soon.

Harperly yours,
Budhiwijaya (Jay)

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Reviewed 13 June 2014 via mobile

We booked it through airasiago and it's worth the prize. Excellent location for family with kids. The breakfast is good. Good number of options for vegetarians too. The restaurant is quite good. They cooked veg fried rice for us upon request although not part of menu. Value for money.

Stayed: June 2014, travelled with friends
Thank ViralDhruv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarperKuta, General Manager at Harper Kuta, responded to this reviewResponded 16 June 2014

Dear ViralDhruv,

Thank you for your kind comments, we learn to provide what our guest needs as our guest satisfaction is our most priority and we want make our guest experience is memorable. We are looking forward to welcoming you at Harper Kuta in the near future.

Harperly yours,
Budhiwijaya (Jay)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Harper Kuta

Address: Jl. Legian no. 73, Kuta 80361, Indonesia
Region: Indonesia > Bali > Kuta District > Kuta
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#17 Luxury Hotel in Kuta
#18 Spa Hotel in Kuta
Price Range: £26 - £47 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Harper Kuta 4*
Number of rooms: 149
Official Description (provided by the hotel):
With a total of 149 rooms, consisting of Superior Room, Deluxe Room, Family Suite, and Harper Suite, each room type has a distinctive tailored to the needs of the guests.Located right in the heart of Legian-Kuta Bali, which famous with its shopping paradise, nightlife entertainment, famous cafes and restaurants to complete leisure time in Bali. Airport is reachable within 15 minutes, while the legendary Kuta Beach is within walking distance. All rooms come conveniently equipped with high-speed wireless internet connectivity, 32-inch flat-screen televisions with over 60 cable channels, safety box, mini bar and tea and coffee making facilities, while selection movie with DVD players and 42-inch televisions are standard in all suites. Exceptional service with international standards yet friendly to ensure a memorable stay, HARPER KUTA has gracious combination of style and heartfelt. ... more   less 
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Also Known As:
Harper Kuta Bali

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