I've been to Bali many a times & decided to check out the Legian Paradiso for something to do - WHAT A TERRIBLE MISTAKE!
Firstly, I paid for a 'pool view' & I could see the pool though it was a good 25-30 metres away, not able to walk off my balcony & into the pool like the rest of those rooms closer to the pool that are also 'pool view'.
The bathroom floods & from speaking with multiple other guests, it seems like most of them do. After 6 days of continually having to ask for extra bath mats after my sister fell over in the flooded bathroom, I went to reception & complained. Not much was done but at least I always had additional bath mats from then on. From speaking with other guests, they were offered to change rooms, but no such option was given to me. The rooms also weren't clean, when I dropped an earring, I ko bed the bedside to find it & found the remains of a chocolate drink underneath it...yuck!
The breakfast was terrible. Range was poor by Bali standards & the buffet food isn't kept warm & the range in so limited. There's bacon, but you have to ask for it - it's kept hidden behind the 'egg man' & is overcooked & not kept warm - so it's really not even worth asking.. The voucher system is also very wasteful & annoying. You can't get breaking without your voucher, but they ave a manifest they tick off, so why waste paper when you can just advise the staff member your room number & they tick you off each morning?
The pool bar was a big draw card for me, but the prices were ridiculous & the 21% tax is utterly ridiculous! Not only that, but the cocktails were weak & inconsistent. For the price you'd expect a lot better quality. There are also not enough sun beds around the pool, so if you don't get on before 10am, you have no hope of snagging one! (Not ideal for me as I like to spend my mornings bargaining & my afternoons by the pool... Oh well.
The staff were friendly, but not cause half the time they were trying to sell you something. They have a friend who is a driver, who makes silver bangles etc... You can't even eat your breakfast in peace without being sold something!
We also had quite a few issues with security around the hotel - you're meant to drop your room key off before leaving the hotel (understandable), but when you come back & have to wait 5-10 mins for a staff member to finish their 'smoke' & give you your key its kinda annoying...
Don't use the travel desk in the hotel, you can get it HEAPS cheaper just using one if the many travel agents out in the street. Also, you can rent a DVD player from across the road for 30,000Rp ($3ish) as opposed to 75,000 ($7.50ish) from the hotel...
I did discus my issues with hotel management, but I wasn't really taken seriously & was very unhappy with the service given in general. The final straw was when our prebooked airport transfer was 'forgotten about' & we had to wait for a driver to come - making us late for the airport - thankfully we made our flight, but that was really just another example of why I'd never recommend this hotel ever again...
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- Also Known As:
- Legian Paradiso Kuta
- Hotel Legian Paradiso
- Legian Paradiso Hotel Bali/Kuta