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“Disappointing new property, First level very noisy, No Gym or Self Laundry”

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Hotel ZIA Bali – Kuta
Ranked #78 of 254 Hotels in Kuta
Reviewed 24 February 2014

This property has been open since the end of December. Since our trip wasn't until mid February, I hoped all the kinks would be worked out. Not quite.

Check-in left me feeling very unhappy. Advertised features, such as the self laundry and gym were not installed, even though their website said otherwise. A baby cot was asked for, but again, they said they didn't have any. Even their own literature in the room said they had baby cots available.

No recognition for IHG members, and it felt as if the front desk staff were brand new.

Going to the room, I was surprised at how small the room was. Although advertised as a queen sized bed, it seemed more like a full size bed. And you barely have room to walk on either size of the bed.

After getting to the room, a desk supervisor came to the room, and apologized for the check-in experience. He offered complimentary laundry service, and use of the gym at the Holiday Inn. And miraculously a brand new baby crib showed up.

The next day we moved to a double bed room on the first floor, which was bigger. Unfortunately, it seemed to be the noisiest room in the whole hotel. Barking dogs, horn honking, plus noise from the lobby. Worst was the slamming door that leads to the lobby. Really hard to get a good nights sleep.

Another big problem with the rooms were had a number of defects. The doors dragged when closing them. The safety box in one room was not even bolted down. In the other room, there were some very short screws in the back, almost worthless.

The bathroom was pretty nice, with Toto fixtures. It has a single glass door that is both the shower door and the bathroom door. Worked okay, but water would leak out a bit during the shower. The water pressure was also way too high for the in toilet sprayer. Painful, in fact, the worst I've ever run into in Indonesia. I could turn the water knob underneath the toilet almost to off, and it would be okay, but then the toilet filled slowly.

The staff on subsequent days, was more professional and friendly. The breakfast was basic, but overall fine. The fruit was a bit subpar, but it was nice that the kitchen would cook you pork bacon or fried eggs.

Since IHG is opening a number of new HIEX in Indonesia soon, I hope that this property is not the model for them. I stayed at the new on in Singapore recently, and even though I had problems with their breakfast, their room was much superior to this one.

The beds were of decent quality, other than the "queen" being smaller than it should be. The internet was okay, but would fade in and out. And if you turned your laptop or iPad off, you had to relog in again, and again, and again.

This hotel is an open air concept. All the hallways are open, and you can see the residential neighbors when you look over the walkway. The swimming pool is small, but nice enough, on the top of the hotel.

This hotel does have potential, but certainly needs some work to come up to normal IHG standards.

Room Tip: Do not book room 122. Unless you want the noisiest room in the hotel.
  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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1  Thank JaimitoCartero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bagus B, Manager at Hotel ZIA Bali – Kuta, responded to this reviewResponded 28 February 2014

Dear Mr. JaimitoCartero,

Thank you very much for your comment and input.
first I would like to express my sincere apology of your inconvenience during your stay, our facility will be coming soon, and we have some challenge because of the eruption in Java that make some of our facilities are not ready.
Rest assured that your input has been in my full attention and will be take it seriously to met guest expectation. Trust that my team met you during your stay to do the service recovery.
Hopefully that I will be able to welcome you in nearest future to show you that we are improving and will be able to exceed your expectation.
Again, please do apology of your inconvenience visit last month, should you need any further assistance, please do not hesitate to contact me, Thank you very much.


Stay Smart,


Bagus

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Reviewed 12 February 2014

Nice new hotel near beach, many of best restuarants and shopping streets.
Hotel have also roof teracce w swimming pool. Open just end of january 2014.
Very helpfull staff and good breakfast. Value choice in Kuta. Check best prices of
Hotels own website, cheapest. Near luxury w near hostel prices. Very good location.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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1  Thank Thai M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bagus B, Manager at Hotel ZIA Bali – Kuta, responded to this reviewResponded 24 February 2014

Dear Thai M,

Glad to hear that your recent visit was valuable.
Holiday Inn Express offer the best location and best rate guarantee through our own websites. Our selected service hotel will give you the independence of choosing your visit at your convenience. Should you have the chance to visit us again, please do not hesitate to contact me for any assistance.
Thank you very much

Stay Smart,


Bagus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2014 via mobile

Just stayed on this hotel for a night.

If you want to sleep, make sure that your room is not by the road or facing the inner courtyard. Light sleepers definitely need ear plugs.

Internet worked very well but the TV signal was bad.

Overall the build quality was bad. You could partly see through the door (0120) as it was already coming apart.

Breakfast is basid (brand standard) but I would still prefer the sausages warm and real orange juice. No mustard or butter available either.

Price was excellent. Wouldn't mind return at the price I paid.

Stayed: February 2014, travelled on business
2  Thank LoyaltyLobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bagus B, Manager at Hotel ZIA Bali – Kuta, responded to this reviewResponded 9 February 2014

Dear LoyaltyLobby,

Thank you for your recent short stay in our newly opened hotel,
Rest assure that your comment is under our deep focus now to improving the hotel quality and standards day by day.
Holiday Inn Express Bali Kuta Square providing the free express breakfast that is designed to support guest in their daily activities. We design a smart hotel concept for savvy leisure who are looking for the best location combined with the best value, offering a relaxed affordable and hassle free stay every time, located in the heart of Kuta, the entertainment and shopping hub of Bali.
Should you decide to stay with us again, please do not hesitate to contact me.

Stay Smart,


Bagus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2014

Came to stay here for dinner meeting, As a new hotel, I just thought that they're not ready for services. I was wrong. Arrived at in front of lobby, I was welcomed and greeted by security staff who assisted me opening the car;s door while smiling. When I was in the lobby, it was really refreshing to see the pond surrounded by greeny plants.

The check in process was smooth and easy. The receptionist were very friendly, cheerful and helpful. Yes, they're still new, but the way they proceed was a quite professional. The room was typically modern minimalist style. It was clean and all furniture were new. The room was comfortable for me as it was on the first floor viewing the pond.

The breakfast was simple and I have to order ala carte. As I understand that this was their standard, i ordered omelete with chicken sausages. The taste was very good. The staff at the restaurant was also helpful.

Only minor thing which they still can improve, my room key didn't work on arrival and the alarm clock was buzzing at 6am when I didn't set for this.

Overall, I had enjoyed staying at Holiday Inn Express, and would stay longer if I'm on really a leisure.

  • Stayed: January 2014, travelled on business
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Thank Benni H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bagus B, Manager at Hotel ZIA Bali – Kuta, responded to this reviewResponded 16 January 2014

Dear Benny H,

It was our pleasure to have you with us and glad you enjoyed the newly open hotel and our great team. Do apology of your inconvenience of the key card, we will improve the key performance based on your input.

Holiday Inn Express Bali Kuta Square is the smart hotel for savvy leisure and business travelers who are looking for the best location combined with the best value, offering a relaxed affordable and hassle free stay every time, located in the heart of Kuta, the entertainment and shopping hub of Bali.

Please let us know when you are making your way back to us.

Stay Smart with us!

Regards,

Bagus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2013 via mobile

Booked my room last min and it was definitely a hidden gem...the reception team is new but are eager to assist guests with their enquiries with great smile and services...great job for a new team...

Will definitely stay again whenever I am in Bali

Stayed: December 2013, travelled with friends
1  Thank Frank T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bagus B, Manager at Hotel ZIA Bali – Kuta, responded to this reviewResponded 16 January 2014

Dear Frank T,

It was our pleasure to have you with us and glad you enjoyed the newly open hotel and our great team. Holiday Inn Express Bali Kuta Square is the smart hotel for savvy leisure and business travelers who are looking for the best location combined with the best value, offering a relaxed affordable and hassle free stay every time, located in the heart of Kuta, the entertainment and shopping hub of Bali.

Please let us know when you are making your way back to us.

Stay Smart with us!

Regards,

Bagus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile
Google Translation

Stayed: September 2017, travelled with family
1  Thank amadeuscie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2017
Google Translation

Room Tip: Určite nie prízemie
  • Stayed: December 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank Kamil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel ZIA Bali – Kuta

Address: Jl. Ciung Wanara no. 17 Br Tegal, Kuta 80361, Indonesia (Formerly Holiday Inn Express Bali Kuta Square)
Region: Indonesia > Bali > Kuta
Amenities:
Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #78 of 254 Hotels in Kuta
Price Range: £21 - £33 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel ZIA Bali – Kuta 3*
Number of rooms: 115
Official Description (provided by the hotel):
Bali's Smart International Hotel Choice in Heart of Kuta Square Holiday Inn Express Bali Kuta Square is the smart hotel for savvy leisure and business travelers who are looking for the best location combined with the best value, offering a relaxed affordable and hassle free stay every time, located in the heart of Kuta, the entertainment and shopping hub of Bali. We are just a short 6 kilometers from Ngurah Rai, Bali International Airport and steps away from Kuta Square, a popular shopping area in the traditional village settlement of Kuta. The hotel is a convenient base for shopping and Bali exploring, we are just 300 meters away from Kuta Beach and within proximity to Beachwalk, Matahari Kuta Department Store and Waterbom. The hotel features 115 new and well-designed rooms with range of facilities including fitness room, self-service laundry room, vending machines, Internet stations and rooftop swimming pool where you can enjoy and relax. Start the day right with our Free Express Start Breakfast or Grab & Go option and stay connected with our Free Wi-Fi access throughout the hotel. Experience our quality bedding, have a restful night with a choice of soft and firm pillows and stay fresh with a power shower in our bathroom. Enjoy Bali, enjoy staying at Holiday Inn Express Bali Kuta Square, our warm and friendly team will ensure you have a great stay every time you visit us. The hotel is minutes away from Bali most exciting and major attractions, including the Kartika Plaza Street, Matahari Square, Lippo Plaza, Discovery Shopping, Waterbom, Legian,Ground Zero, Kuta Art Market, and Kuta Bex Shopping Mall. ... more   less 
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Hotel ZIA Bali – Kuta

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