This property has been open since the end of December. Since our trip wasn't until mid February, I hoped all the kinks would be worked out. Not quite.
Check-in left me feeling very unhappy. Advertised features, such as the self laundry and gym were not installed, even though their website said otherwise. A baby cot was asked for, but again, they said they didn't have any. Even their own literature in the room said they had baby cots available.
No recognition for IHG members, and it felt as if the front desk staff were brand new.
Going to the room, I was surprised at how small the room was. Although advertised as a queen sized bed, it seemed more like a full size bed. And you barely have room to walk on either size of the bed.
After getting to the room, a desk supervisor came to the room, and apologized for the check-in experience. He offered complimentary laundry service, and use of the gym at the Holiday Inn. And miraculously a brand new baby crib showed up.
The next day we moved to a double bed room on the first floor, which was bigger. Unfortunately, it seemed to be the noisiest room in the whole hotel. Barking dogs, horn honking, plus noise from the lobby. Worst was the slamming door that leads to the lobby. Really hard to get a good nights sleep.
Another big problem with the rooms were had a number of defects. The doors dragged when closing them. The safety box in one room was not even bolted down. In the other room, there were some very short screws in the back, almost worthless.
The bathroom was pretty nice, with Toto fixtures. It has a single glass door that is both the shower door and the bathroom door. Worked okay, but water would leak out a bit during the shower. The water pressure was also way too high for the in toilet sprayer. Painful, in fact, the worst I've ever run into in Indonesia. I could turn the water knob underneath the toilet almost to off, and it would be okay, but then the toilet filled slowly.
The staff on subsequent days, was more professional and friendly. The breakfast was basic, but overall fine. The fruit was a bit subpar, but it was nice that the kitchen would cook you pork bacon or fried eggs.
Since IHG is opening a number of new HIEX in Indonesia soon, I hope that this property is not the model for them. I stayed at the new on in Singapore recently, and even though I had problems with their breakfast, their room was much superior to this one.
The beds were of decent quality, other than the "queen" being smaller than it should be. The internet was okay, but would fade in and out. And if you turned your laptop or iPad off, you had to relog in again, and again, and again.
This hotel is an open air concept. All the hallways are open, and you can see the residential neighbors when you look over the walkway. The swimming pool is small, but nice enough, on the top of the hotel.
This hotel does have potential, but certainly needs some work to come up to normal IHG standards.
- Official Description (provided by the hotel):
- Bali's Smart International Hotel Choice in Heart of Kuta Square Holiday Inn Express Bali Kuta Square is the smart hotel for savvy leisure and business travelers who are looking for the best location combined with the best value, offering a relaxed affordable and hassle free stay every time, located in the heart of Kuta, the entertainment and shopping hub of Bali. We are just a short 6 kilometers from Ngurah Rai, Bali International Airport and steps away from Kuta Square, a popular shopping area in the traditional village settlement of Kuta. The hotel is a convenient base for shopping and Bali exploring, we are just 300 meters away from Kuta Beach and within proximity to Beachwalk, Matahari Kuta Department Store and Waterbom. The hotel features 115 new and well-designed rooms with range of facilities including fitness room, self-service laundry room, vending machines, Internet stations and rooftop swimming pool where you can enjoy and relax. Start the day right with our Free Express Start Breakfast or Grab & Go option and stay connected with our Free Wi-Fi access throughout the hotel. Experience our quality bedding, have a restful night with a choice of soft and firm pillows and stay fresh with a power shower in our bathroom. Enjoy Bali, enjoy staying at Holiday Inn Express Bali Kuta Square, our warm and friendly team will ensure you have a great stay every time you visit us. The hotel is minutes away from Bali most exciting and major attractions, including the Kartika Plaza Street, Matahari Square, Lippo Plaza, Discovery Shopping, Waterbom, Legian,Ground Zero, Kuta Art Market, and Kuta Bex Shopping Mall. ... more less
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- Also Known As:
- Hotel ZIA Bali – Kuta