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“Utter rubbish!!!!”

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The Edelweiss Boutique Hotel Kuta
Ranked #209 of 254 Hotels in Kuta
Reviewed 31 December 2013

I was so utterly disgusted by this place that I am compelled to write a horrible review now, during my first night's stay here. Unfortunately I have paid in advanced so I have a hard time of deciding to leave this place or not.

I am checked into this hotel with my wife and 10 month old daughter. For a hotel which has a 3-4 star rating, they do not even have tea/coffee making facilities in the room ( and I took a deluxe room as opposed to the standard one they have). This is absolutely difficult to make milk or to heat up any baby food. Further more, the room's are ridiculously small for the price of the room per night. The double bed takes up most of the room already, leaving very little space for a side table and desk. Furthermore, the cleanliness of the room is horrid! Dust was everywhere and it was evident that building work has just taken place and they did not even bother to clean all the surfaces again. In addition, noise from the roads and pubs outside where loud, even though we were on the top most floor!!!

Definitely not a 3-4 star rating, more like a 1-2 star rating in reality. For the money we have paid, there re much better hotels in comparison which have bigger and cleaner rooms! Unfortunately I have 2 more nights here.

Room Tip: Avoid this place entirely!
  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank Justin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edelweiss_Kuta, Manager at The Edelweiss Boutique Hotel Kuta, responded to this reviewResponded 7 January 2014

Dear Justin G,

Thank you for your insightful comments regarding your recent stay with us.
I sincerely regret to learn that you experienced some setbacks with the appliances, I understand that it was uncomfortable to use our 24 hours free Tea, Coffee and Hot Water Room Service with the added stress of having a 10 month old baby. As for the unfortunate lack of cleanliness of the room, rest assured that your comments have been immediately addressed to the relevant departments for them to investigate, monitor and retrain where required. I am also sorry that you were not satisfied with our location, although our guests are usually very positive about our central location, but I agree, it can be a little too noisy with a baby,especially at New Year’s Eve, possibly with forethought we should of put in one of the rooms located at the rear of the building where noise is minimum. Our guest’s comfort and satisfaction is our very first priority and I would like to warmly thank you for bringing such matters to our attention for immediate improvement.
We do hope to have the opportunity of being your host on a new occasion, so you could see our improvement due to your valued comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (88)
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63 - 69 of 88 reviews

Reviewed 5 days ago
Google Translation

Room Tip: Kamar dekat gereja, menghadap taman
  • Stayed: October 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank drahayuanggraini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2017
Google Translation

  • Stayed: August 2017, travelled with friends
    • Service
Thank regina t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2017
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  • Stayed: August 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank eripalgunadi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor China Member
Reviewed 2 July 2017
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  • Stayed: June 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 11 April 2017 via mobile
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Stayed: March 2017, travelled with family
Thank Sapta Edho P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2017 via mobile
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Stayed: March 2017, travelled with family
Thank Vincensia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Edelweiss Boutique Hotel Kuta

Address: Jl. Kartika Plaza no. 108, Kuta 80361, Indonesia
Region: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #209 of 254 Hotels in Kuta
Price Range: £13 - £35 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Edelweiss Boutique Hotel Kuta 3.5*
Number of rooms: 115
Official Description (provided by the hotel):
The Edelweiss Primo Kuta offers a classy and fancy boutique hotel stay on the middle of the famous Kartika Plaza Road with a total of 115 rooms to accommodate you on your holiday. Located in the most vibrant area of Bali, with trendy rooms and elegant facilities, we present you with a wide selection of culinaries, shopping, entertainment and excursions just on the doorstep of the hotel. With 74 Superior Rooms, 30 Deluxe Rooms, 2 Executive Rooms and 9 Junior Suite Rooms Hot and cold rain shower 29' LCD TV with more than 50 international channel Coffee and tea making facilities Free WiFi access only on Public Area Personal safe deposit box, makes you feel safe when carrying your valuable items Lemongrass Restaurant Swimming Pool & Bar Walk distance to Segara Beach and Kuta Beach Walk distance to Lippo Mall Kuta, Discovery Mall and Water Boom 10 minutes from Ngurah Rai International Airport ... more   less 
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Also Known As:
The Edelweiss Boutique Hotel Kuta Bali

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