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“Your worst nightmare! Absolutely disgusting!”

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Mastapa Garden Hotel
Ranked #217 of 254 Hotels in Kuta
Amsterdam, The Netherlands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Your worst nightmare! Absolutely disgusting!”
Reviewed 6 September 2010

The title speaks for itself!
You can't really say this is a hotel; mould everywhere, a 30 centimeter hole in the door, blood on the walls and the sheets, and i dont want to speak about the bathroom. And than the nasty smell, awful!

For this kind of money you can have a really nice room in the small but clean hotels near Legian Street and Poppies Lane I/II. Don't let you fool yourself by some nice pictures and nice stories. I've stayed in many kind of hotels, but this is really a nightmare, a two days stay will make you sick for the rest of the holiday because of all the mould and bacteries on the walls.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RobertoAmsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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37 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2)
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English first
Singapore
Level 6 Contributor
259 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 278 helpful votes
Reviewed 23 August 2010

We had just visited Bali and we had lost counts of the number of times we had been to bali. We still love this Island of Gods even though we get disppointed at some of the hotel standards there. We love Bali so much that we feel that it is imperative that we share all the feedbacks we had so that hotel and service operators can improve. We also feel that there is a need to have more training for the service industry in Bali. Most tourism schools teach them what to do but none will tell them what not to do. The best people to train them are the customers!

Here are the feedbacks.

Over the years, we stayed at various types of accomodations. The reasons are usually cleanliness, service, location, price, duration, convenience,etc. With each visit, we try different properties. With each type(star) we will pitch our expectations in accrdance to the price we pay for that hotel.

We pick Mastapa Garden as we are only staying there overnight due to a late flight in and out of Bali. We do not feel that we need to spend USD $80 to $150 just to stay in a room from midnight to 6am.We booked through Wotif and laterooms. Wotif charges USD$42nett (standard room)and Laterooms about USD$35nett(double)
The price difference depending on time of booking and availability, of course!

For this rate, our expectations are basic services.

Clean room
Good check in
Good location
Friendly service
Good breakfast

All the above in accordance to what we will get normally as a tourist in Bali.

These are our feedbacks.

Room here is large. However, maintanence is poor.
The room is so old that it certainly looks like it needs a new coat of paint.
The toilet is very old and shower does not work very well.It is worse than a hotel in the remote village in China.This is tourist infested BALI we are referring to. Surely the operators can afford better room at USD $42nett
The sofa were so old and dirty and we were afraid to even sit on them, worrying about dustmites.The dark coloured sofa covers do not help either.;(

The location seems ideal at first cos there were shops on both sides of the street infront but in the evening...we regretted. It was so noisy. We had a room facing the road and it was unbearable.

The check in service needs some live and ungrade. We did not receive any greetings at all, no welcome and no one even bother to look at you and greet???Only people that were interested are the transport drivers.;0

We know we paid only $42nett for the room, but come on, what happen to Basic Service?

Breakfast was American set and miserable as well. We do not expect a big spread of breakfast but I am sure the operator can provide a better spread, fresh breads and better quality food as it is inexpensive in Bali. We were wondering what is the GOP of this hotel? The way they prepare the toast and eggs was really a disappointment. We always knew, we do not need expensive food to make the guest happy. Only food created with passion will do wonders!;)

The reason we decided to pen this review is we feel that Mastapa Garden owners need to wake up and rethink their business strategy. Before we stayed there, we have read reviews and the reviews are usually negative. However, we wanted to see for ourselves, why operators continue to do what customers dislike?

We will not stay there anymore if the hotel continue to ignore guest reviews.
We need hotel operators to listen to guest comments. You may not always need to do everything the guests want but the BASICS must be there.

For this price, we are very sure we can get better quality stay in Bali.

For operators, do make an effort to listen to your guests. One good comment will lead to more people trying your property. With negative comments, you should improve so that you will also see more people visiting your properties.

Last but not least, train the staff not just on process and product, train them on handling guests better. Every guest has different needs, personalise the service and you will be doing better than what you are capable of!
Good luck!

We will still visit Bali.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LUVBALIBEACH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kuta hotels

Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 July 2010

I can't recommend this hotel at all.
Very poor customer service...Staff at front desk is not sincere and does not even provide basic info about transpotation in town.
They don't provide towels unless you ask for them. One blanket was missing, so I had to ask for it, too. Then a staff brought a dusty ragged blanket but it was too dirty to use.
Besides, two of us got many tick bites there.

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yukarinsan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle, Australia
Level 4 Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 30 June 2010

After staying at Tanjung Benoa we needed somewhere to stay for 2 nights before coming home I looked on net at this hotel and reviews didnt seem too bad for the price and considering its a budget hotel. W e have stayed in budget hotels all over asia but this was the worst. Sheets and towels were grey in colour no hot water (even though i booked deluxe and said hot water inc) trouble opening all the doors as they have been wet over the years and falling apart. Generally the place is falling down around their ears. I believe its the oldest hotel in Kuta and believe me it shows. I believe its ok to be old but doesnt mean it has to be dirty. Had to request a bathmat to cover drain in bathroom as the smell was so bad. Staff very helpful and friendly and breakfast excellent. Much better options in Kuta/Legian for same $$$

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tramar35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QCPhilippines
Level 6 Contributor
278 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 2 June 2010

We had a free pick-up from the airport. We stayed at a standard roon with 2 beds , a tv and a mini ref. Our room was spacious enough with a little patio. We stayed at the groung floor. Our bathroom was very spacious. It was kind of like outdoors but with privacy. Breakfast was ala carte. We had breakfast near the pool area. The swimming pool was nice and clean. The location was great. Right outside the hotel , there are lots of bars,restaurants and boutiques, not to mention beauty parlors (we had our nails done) massage parlors and spas. The beach is a 10 min. walk. Althouhg the hotel is a little dated, we were comfortable and we got our money`s woth.
Oh, yes, I would also like to mentain that the staff were all nice and accommodating.

  • Stayed April 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelafeme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level 5 Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 16 April 2010

This Balinese-style hotel was in a great location right on Legian Rd in the middle of Kuta. We had a floor on the second story at the back of the hotel overooking the pool. The best part about the hotel was its location; Legian Rd can be chaotic but as soon as you enter the hotel it is peaceful and quiet. The room was clean and the phone, fridge and TV worked perfectly. The Circle K convenience store was only a 2 minute walk. There were safety deposit boxes to store our passports and surplus money. The staff were friendly and polite. The pool was much nicer and less crowded than at other more expensive hotels like Adi Dharma and Bounty. Highly recommended for its price range.

  • Stayed September 2009, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris_AustraliaNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
46 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 31 January 2010

Mastapa garden is good value for budget rooms, Our first room was very noisey at the front of the hotel on the main drag, We were moved to another room at the rear which was much quieter. The Bathrooms could do with a referb, but at these prices they are OK and with Breakfast thrown in as well. There is a pool in the middle courtyard and the staff are friendly and helpful. Wifi is in the restaraunt only and available from 7am to midnight, Drinks in there are really pricey. I would come back.

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chaffs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mastapa Garden Hotel

Property: Mastapa Garden Hotel
Address: Jl. Legian 139, Kuta 80361, Indonesia
Region: Indonesia > Bali > Kuta
Amenities:
Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #217 of 254 Hotels in Kuta
Price Range (Based on Average Rates): £
Hotel Class:2 star — Mastapa Garden Hotel 2*
Number of rooms: 45
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Also Known As:
Mastapa Garden Kuta
Mastapa Garden Hotel Bali/Kuta

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