We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“THEY STEAL MONEY!”
Review of New Arena Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
New Arena Hotel
Ranked #242 of 252 Hotels in Kuta
Reviewed 28 April 2013

Stayed for 10 nights with my boyfriend. Good location, you can get a good deal if you stay a while. But the staff are rude, horrid and they steal from you. It was smallish money and we confronted them, they pretended they didn't understand and that was that. We were v careful and locked everything up after that and no future probs...
Rooms are filth, but roomy and the room with a fridge has a lovely bathroom! we had already committed so washed our own bedsheets with a local woman, they smelt lovely after that! We cleaned the room ourselves and enjoyed aircon,fridge,space,pool,tv and DVD player for less than £10 a night!
You can tell this hotel was once rele loved by it's owners, but it's been neglected, an the staff don't care.
My final thoughts-do not give these people money!!!!!

  • Stayed: April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank alicehappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (192)
Traveller rating
Traveller type
Time of year
Language
  • More languages

36 - 42 of 192 reviews

Reviewed 27 April 2013

THIEVES! On the 2nd day $300 disappeared from my room. It was absolutely evident that the hotel staff stole it, as I was away for about an hour and the thief had plenty of time to search the room which was deep inside the patio and undo the lock on my bag. Surely they denied everything and refused not only to provide us an extra night but even to apologize!!! Besides the staff wasn't too friendly to my friend. Now we know why :(

  • Stayed: April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank aidalai2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2013

The pool looks beautiful, until you notice the sand and beer labels collecting on the bottom. We only stayed in Kuta for one night and randomly stumbled upon this hotel. It was the only one in the area with free wifi so we blindly chose to stay here for the night. After seeing the other reviews on tripadvisor, we would have avoided this place if we had known. The bathrooms were pretty grimy and the room had a very stale smell. The staff wasn't very friendly. I'm glad we only stayed one night here and I wouldn't recommend it.

  • Stayed: April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Shannon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2013 via mobile

At first sight the hotel seemed really good. It had a good location, nice pool and the rooms looked pretty decent. However, our positive image of the hotel soon changed when we noticed the rooms were infested of bed bugs, the pool was all dirty, the AC didn't work and that the cleaners had stolen quite a lot of money from us. When we confronted them they didn't even seemed bothered, liked it was no big deal. I do strongly NOT recommend anyone to stay at this unserious so called hotel.

  • Stayed: March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5  Thank nicjoh93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2013

For the price(20$) you have hot shower, air con, swimming pool and wifi on lobby(doesn t work...)
Personal kindly and near beaches, all bar restaurant. Rooms are clean and swimming pool very nice
But no breakfast

  • Stayed: March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank clem0688
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2013

After reading all the terrible reviews on this place, my partner and I are glad we were not the only ones who didn't enjoy our stay at New Arena Hotel. We had been travelling through Indonesia for 1 month at this stage and had a long 12 hour day of travelling from Lombok to Bali so we needed a place to stay while we got our bearings in Kuta. Like many others have said, the hotel looks very enticing upon arrival but after 10 minutes of being in the room we couldn't wait to leave. The bathroom had mould everywhere, the wardrobe door had fallen off and had just been leaned against the wall, the bed side light wouldn't turn off without the plug sparking, the air conditioner barely worked and worst of all there was spew splashed up the side of the wall that had dripped down onto the floor that the cleaners neglected to clean. We ended up finding another home stay the next day that was half the price and a lot nicer than this one.

  • Stayed: February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Courtenay P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2013

Firs I must be acknowledged, that it is not just the most expensive hotel price class. However, they offer the normal price but even on the Bali this service ......

They turn power off in the evenings. Client is treated condescendingly as nobody. You can pay extra for TV, air conditioning and a fridge but if you dont have powed!?! In addition, rooms smell of mold....

Just as well, I would have to sleep outside on the TV box. The moto was: we have plenty of customers ......

Incredible?! My recommendation to go to the arch of this hotel even though it may seem at first a pleasant fashion ...

  • Stayed: January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Peeter202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Kuta hotels
0.1 mi away
Waringin Homestay
Waringin Homestay
#98 of 252 in Kuta
93 reviews
1.3 mi away
Holiday Inn Resort Baruna Bali
0.3 mi away
Sheraton Bali Kuta Resort
Show Prices
Show Prices
Show Prices
0.9 mi away
Bali Dynasty Resort Hotel
0.1 mi away
Hard Rock Hotel Bali
Hard Rock Hotel Bali
#21 of 252 in Kuta
5,646 reviews
0.7 mi away
Discovery Kartika Plaza Hotel
Show Prices
Show Prices
Show Prices

Been to New Arena Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about New Arena Hotel

Address: Gang Poppies 1, Kuta, Indonesia
Region: Indonesia > Bali > Kuta District > Kuta
Hotel Style:
Ranked #242 of 252 Hotels in Kuta
Price Range: £8 - £8 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — New Arena Hotel 3*
Number of rooms: 293
Reservation Options:
TripAdvisor is proud to partner with Agoda so you can book your New Arena Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel New Arena
New Arena Kuta
New Arena Hotel Bali/Kuta

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing