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“Excellent service, lovely villa but poor location”

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Nusa Dua Retreat and Spa
Ranked #43 of 53 Hotels in Nusa Dua
Singapore, Singapore
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent service, lovely villa but poor location”
Reviewed 1 April 2013

Read reviews about the inaccessibility of this resort and we were pretty worried about finding our way there. Though the resort offers Airport Transfer upon arrival, they charge US$15nett/car/way.

We decided to make use of the free hotel transfer of Rumah Spa (landed at airport, proceeded to spa for our treatment, after treatment they transferred us to Nusa Dua Retreat and Spa).

We arrived round 6ish in the evening and it was a long drive in to where the resort was situated (all we could see was darkness & bushes), even the spa driver got lost for abit. True to what reviews said. There were no amenities or restaurant or minimarts whatsoever around the restaurant because the resort is in the middle of no where.

Check-in was a breeze and the staff are all courteous and friendly, fantastic service. Buggy drove us to where our villa was, room number 126. Once the staff opened the villa's sliding door, the interior of the villa just blew us away! Very spacious and lovely interior!

Resort offers free transfer to Padawa beach (drop off & pick up), Bali collection (drop off & pick up) as well as Discovery Mall Kuta (drop off only).

Villa has complete facilities, kitchen, bathroom etc. The buffet breakfast spread was very limited, and it is understandably so as the resort was only 50% occupied despite the Easter holidays.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pp_pp_1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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103 reviews from our community

Traveller rating
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5
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
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  • Chinese (Simplified) first
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  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Singapore
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 26 March 2013

I heard rave reviews about this place and decided to book a relaxing trip for my bf and I. Booked directly with the resort for the honeymoon package - the airport transfers, daily breakfast, 1 candle light dinner, and 1 lunch, 2 x 2 hr massage included.

First impression of the resort was good as the driver was already holding a BIG placard when we exited the customs so that was really reassuring. The service staff was excellent during our stay though sometimes we had some communication issues due to language.

Getting around the resort is relatively easy. There is always buggy service, but if you are in your villa, you need to call reception to check its availability. We stayed in the Grand Deluxe villa which was located in the next block/building. To get there, you need to either get the buggy to drive there, or just walk there on foot from the main entrance. I would say as you will be walking along a road with vehicles coming both ways, this might not be so safe if you are vacationing with your kids.

The villa itself needs some fixing, there were cracks everywhere (tho I don't think you can see them in my pics). We were shown a 'working kitchen' and that 'you can cook if you so wish', but there were not pots or pan to cook with. In the drawer, only a couple of spoons and 1 precious fork. No kettle to boil water though i improvised with the coffee maker. Btw, there was no coffee powder to brew any coffee either. Only instant coffee and some tea bags. A fruit bowl was a nice touch.

The private pool is nice tho the water sprouts on the wall were not working. Do note that if you have other guests staying next to you, they might see your private pool if they walked to the edge of the upper deck :P I knew coz thats how I found out how green the pool next to ours was.

Do note that while the bathroom was huge, the toilet bowl was located just beside the door next to the pool, there was not privacy shield except a low wall. This might be a problem if you are with friends. One can see your legs sticking out when standing in the living room. Also, you cannot have total privacy when you are in the bathroom as the huge doors are only partially covered with curtains.

Bedsheets had a smell, can't put a finger on it.. but definitely not FRESH LAUNDRY smell. We were there when housekeeping came and I saw there was a HUGE stain on the mattress when they lifted the bedsheets.. YUCK. I didn't want to know what KIND of stain that was.

Our villa was amongst a row of villas in the next block from the main building. Between these rows of villas and the main building (where the main recept, other facilities are), there was a gap where some motorbikes were parked on a dirt road. My bf said it would not be difficult to climb up those walls and get into the villas.. that freaked me out a little considering one could climb up the walls on the outside to the upper floors, come down the stairs, and enter the villa (no lock on the door which separates the bathroom and the pool/ stairs to the upper floor)

In general, facilities in the resort are old, the fabric on billiard table torn. Wifi was not detectable in our villa, the only stable connection we could get wifi was at the restaurant we had our daily breakfasts. Wifi at the main reception was intermittently on and off. Ooooh the suspense..

The food in the resort was really nothing to shout home about... breakfast was ok, the free lunch was tough satay with hard rice and crackers past their expiry date. We went to the pure bar just a floor up from the main reception and it took them an hour to serve us food. They later told us the reason was because food was prepared in another place so we had to wait longer. So guys, better ask where lunch was served to minimize your hunger pangs.

The candle light dinner was held at our villa and it was better, barrumundi was nice, couldn't remember the other dish so I guess that wasn't as delicious :P dessert was my favourite, think it was some mousse with jelly which we chilled in the freezer. The dinning room was set up really nice with a candle except it was not lit :S They also had 2 guys come lit up our pool with candles (but not the candle on our table lol) and draw the curtains for the night. The 2nd night the guys came to draw the curtains but no candles. My bf had to ask for them :S You should too if you want to swim in the pool later.

You need transport as the resort was not close to anywhere. There were free shuttle service which you could made use of but sometimes you have to wait for the next timing as each vehicle is only up to 6 guests max. One time we were told might be a problem when there were suppose to be a drop off to the airport at the time of the shuttle. I find it strange because there were obviously 2 more vehicles parked in the compound.

Anyway, we checked out the nearby beach (the driver took us to pandawa beach?) and the water was not very clean. The beach near the bali collection was much much better. Bali collection is a factory outlet/shopping area which we felt was overrated as well. Discovery mall in Kuta was much better.

All in all, the resort did not warrant the price we paid for. But the service staff was always so courteous and helpful which somewhat made up for it. Visit only IF there is a BIG discount.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Madhoppinkitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich, United Kingdom
Level Contributor
131 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 15 March 2013 via mobile

We stayed here for 3 days which included being here over the bali festival of silence day which falls on 12th march.

We were warmly greeted when we arrived and our first impressions were good. We were taken to our villa with our luggage with a golf buggy and given a brief tour of the grounds on the way.

The grounds were not as ud expect for a retreat nothing really special about them the odd flower and bit of greenery with very cobbled streets (no good for pushchairs or wheelchairs).

Our villa - was lovely, kitchen area, lounge, bedroom and bathroom. Bathroom complete with extra shower and bath. Tv above the bath a nice touch but not necessary for a 4 star rated place. Besides no joke the bath took atkeast an hour to run to a decent level and the water that came out the taps for the bath, sinks and shower never ran hot only luke warm :(

Pool was lovely and a real bonus only downside nowhere to I bathe or put a chair by pool there is a sun terrace on top but up quite a few steps. Up on the sun terrace is two sun lounges and a little seating area - the furniture up there though is discussing, particularly the seating area - all dirty you wouldn't want so up there. Also net curtains were filthy. Curtains in rooms are difficult to shut and don't keep light out so each morning we were woken when sun rised, better thicker curtains needed, especially in bedroom.

Bedroom lovely and DVD player in bedroom an lounge. You can borrow DVDs free to watch although 2 out of the 3 DVDs (sky fall and click) we chose to watch didn't work and stopped half way through films - very annoying!

Staff were always so helpful.

Because it was low season we went for dinner at the restaurant on first night and were only people there. Soup and garlic bread was good a was my boyfriends chicken, my barramundi - fish of the day was not good though! You had to cut the fish like it was meat :( also drinks were double price in the restaurant. Compared to the pure bar, even though the drinks are made at the pure bar and just brought over.

To be honest the food and as we call the food saga was a bit of a nightmare on our 2nd day the menu changed to just 2 pages consisting of a couple salads, some sandwiches and 3 main courses; 2 were chicken, 1 beef. We appreciate the reduced menu was inflight of the festival but it was too reduced if you ask me. The 2nd night our meals were wrong we were offered free juice though.

The 3rd day silence day we were served dinner in our villa. Initially we were told this was free and selected off a menu then was told it wasn't an had choose of another (the 2 page menu) so chicken again!!! All this hassle on day 3 meant we were constantly interrupted all afternoon and couldn't relax on silence day. We were offered apologise and 2 free cokes.

Complimentary tea and cake available every Afternoon this was good.

As for breakfast an utter disappointment. Food very limited to toast, vegetables, noodles and a bit of egg. No variety at all, totally not acceptable for 4 stars. On day 3 at breakfast there was 4 staff and 4 sets couple inc us I had to ask for cutlery, tea, water an Ben a plate as they'd run out etc. these things that should been catered for. also on this day even by 8.30 when we came to breakfast little food was left.

No option for breakfast in villa and room service menu very limited

Spa was ok we had a complimentary 15 min massage which want too enjoyable - quite rough and wasn't asked how pressure was so just endured it as only 15 mins was done in I comfy chairs fully clothed.

Criminal pool looked nice though didn't use a had villa pool.

Free gutles to Bali collection and beach are well worth taking. Beach is lovely :)

Pool table very worn; cues don't work and table all split again not 4 star.

Generally not in the slightest 4 stars but an ok place today. Nothing near by so you have to eat at the hotel

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank carrie w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 23 February 2013 via mobile

We had a stunning townhouse villa and it was magic.
All round this was such a great choice. You're hidden away from everything and everyone. It's a but of a trek to get there and don't try to remember the route as you WILL get lost. We weren't sure if we were being stolen and taken to ransom when we arrived at night but on arrival and the next morning were loving every second.
Getting into Seminyak is a nightmare but it's still worth staying there. Food was great. The milk bath in a copper tub after a magic massage was fantastic too. You will live this one as long as you can handle the distance to Seminyak and aren't in a rush!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisaneed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iowa City, Iowa
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 February 2013

Four of us enjoyed several days here and found it to be a very relaxing enjoyable retreat. The butler introduced himself as we walked into the room and indicated he would be available to get us whatever anytime day or night. Our balcony was perfect as was the pool and we seemed to be the only people enjoying the pool in off season of late January. The food was excellent with a great choice on the menu and buffet breakfast. I wouldl not hesitate to recommend this to anyone. It also appeared to be very child friendly...family oriented..

  • Stayed January 2013, travelled with friends
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank elizabeth202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 January 2013

My partner and I stayed here for 2 nights just to get away from the city and it was probably the best thing we did throughout our whole trip! From the time we exited the taxi to being escorted to our room-staff couldn't be more accommodating! The villa was unbelievably amazing! The lounge and combined dining is huge and the bedroom is fantastic overlooking our own private pool which was very clean. The bathroom is fit for a king and larger than the bedroom itself. The rooftop area was beautiful and peaceful - ideal for relaxing. The staff are amazing and tended to our every need. They organised a fantastic dinner in the villa and even gave us a discount. You get GREAT value for money staying here. The only downfall is that it is not situated near the beach but they are willing to take you free of charge at scheduled times which is fine. We will be staying here again!

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephanie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
12 reviews
6 hotel reviews
Reviewed 28 January 2013

I went their last year with my friend. We had one of the best experiences in his hotel. The rooms are huge with exquisite interiors. From the bed to the curtains everything was perfect. Private pool a d a terrace with barbecue facilties added up to the charm. I highly recommend this hotel!

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mustafa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Nusa Dua Retreat and Spa

Property: Nusa Dua Retreat and Spa
Address: Jl. Melasti II no. 88 | Kutuh, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#33 Spa Hotel in Nusa Dua
#35 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): £
Hotel Class:5 star — Nusa Dua Retreat and Spa 5*
Number of rooms: 41
Official Description (provided by the hotel):
The Nusa Dua Retreat Boutique Villa resort and Spa offers one-bedroom pool villas, extra large one-bedroom deluxe pool villas and a three-bedroom deluxe pool villa. Each villa has a living room, kitchen, roomy air-conditioned en suite bathroom and a large private pool. The pool villas also offer a rooftop sundeck ideal for soaking in Bali's tropical sunshine. A restaurant, private beach club, resort center pool and spa round up the retreat's complete range of facilities. Located in the charming hillside country of the Bukit Peninsula above the world class resort destination of Nusa Dua, the Nusa Dua Retreat affords views over the Indian Ocean ad features its own private beach club on the nearby secluded Kutuh Beach. ... more   less 
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Also Known As:
Nusa Dua Retreat Hotel Nusa Dua
Nusa Dua Retreat And Spa Bali

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