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“hotel and cornerstone restaurant”

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The Laguna, a Luxury Collection Resort & Spa
Ranked #10 of 54 Hotels in Nusa Dua
Certificate of Excellence
london uk
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“hotel and cornerstone restaurant”
Reviewed 4 August 2012

This hotel is wonderful a true paradise. The cornerstone restaurant
within the hotel is excellent. Good food and wonderful staff who are
so friendly and make you feel special the whole hotel is excellent and
we did not want to leave

Room Tip: top floor no 4 gives loveley views of the grounds
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maureen c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 6 August 2012
Dear Maureen C,

Warmest greeting from The Laguna Resort and Spa, Nusa Dua Bali.

We are really grateful to know that you enjoyed your stay at your Resort. We are also pleased on your highlight of the Cornerstone Restaurant and will surely extend your positive feedback to our team to raise their spirit in always giving the best quality service to our valued guests.

Thank you for your stay at our hotel and we hope to welcome you back to the Laguna resort and spa in the near future.


Yours Sincerely

Mark Van Leeuwen
Hotel Manager
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3,044 reviews from our community

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Traveller tips help you choose the right room.   Room tips (619)
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English first
Chester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 August 2012

Right, where to start....... Booked this holiday about 6 months ago, and spent nearly every week checking out the reviews on Tripadvisor...... Some being very good, and others did give me concern. However, I have to honestly say that this hotel, the staff, food and surroundings are an absolute delight! I have travelled to many places throughout the World and have stayed in many, many, hotels, experiencing the good, the bad and the very ugly!! And this place simply takes your breath away! Those who make negative comments really do need to have a word with themselves... Yes, go on then, the wine is expensive, ok, but think about it, it is weighted by the taxes, so be reasonable with that thought... And come on, no one ever died from going a little light on the vino for a while, did they? I have just had my breakfast at the Arwana and it was divine! I am sat looking out at the ocean, the waves rushing to meet the shore....absolutely wonderful! The pools and gardens are immaculate, the attention to detail is first class! Every time I walk back to my room I notice something new, the artwork that has gone in this hotel is simply spectacular! We chose this hotel to celebrate our 21st Wedding Anniversary and our Son's 18th, and I am totally overwhelmed with the experience so far! We have booked the Arwana for the Seafood Buffet on Sunday the 5th of August, at 8pm and I can't wait......take it all in. Bali is a beautiful island, its people, culture and ambience is to be treasured.....signing off for now.....The Evans Family 409.....

Room Tip: If when you arrive you are not happy with your room just speak to reception, they will be more than...
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  • Stayed July 2012, travelled with family
    • Value
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    • Cleanliness
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Helpful?
2 Thank Sherryl E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 6 August 2012
Dear Sherryl E,

Warmest greetings from The Laguna Resort & Spa

We are really happy to know that you are having a wonderful and exceptional stay with us. It is also pleasing to learn that you and your family chose to celebrate your wedding anniversary and your son’s birthday at The Laguna. We will make sure to pass this positive feedback on to our team to motivate them even more.

We hope that you continue to enjoy your journey with us and if there is anything we can do to assist you during your stay, please do not hesitate to contact me or my team directly.


Yours Sincerely,

Mark Van Leeuwen
Hotel Manager
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Zurich
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 31 July 2012

One of my favorite hotel in Bali. The rooms, pool, and of course the beach were just great. But the highlight is definetely the staffs. They are very warm hearted. I've been to some even greater resort whose wery well trained staffs, but they do it even better here.
My favorite spot : the loungers along the lagoon. Just love it.

  • Stayed April 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank MEPchID
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 3 August 2012
Dear MEPchiD,

Warmest wishes from The Laguna Resort & Spa!

We are glad to learn that you had an exceptional and memorable stay with us and we do appreciate your highlight regarding the hospitality service of our staff. We will surely extend your positive feedback to our team to raise their spirit in always giving the best quality service to our valued guests.

We do hope that your nice impression of our Resort will bring you back in the near future.

Yours Sincerely

Mark Van Leeuwen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria BC
Level Contributor
140 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 31 July 2012

This was our 3rd visit to the Laguna formerly the Sheraton and we just fall in love with it more and more. Service is outstanding and the staff is always smiling and happy. No wonder some of the staff has been there 15 or more years. They love where they work!
Rooms are large and the beds are comfy. The new Gym is nice and the Spa is fantastic! The pool areas are massive as they wrap around the resort and the property is kept up beautifully. The gardens are amazing. Beach area is really nice and there is always someone there to take a drink order. Drinks are expensive but on par with any 5 star resort. We will be back. Great place for 3 to 5 Days. Don't hesitate! Book it!

Room Tip: Rooms on the ground floor are great as you can enter the pool from your room
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Danify
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 3 August 2012
Dear Danify,

Warmest greetings from The Laguna Resort & Spa!

It is pleasing to learn that everything we have offered you along your stay had lived up to your expectation

We really appreciate your positive insight regarding every aspect of our Resort especially the service of our staff. We are glad to learn that our efforts to provide you with an exceptional and memorable experience are well recognized.

Thank you for residing with us and we look forward to welcoming you back to The Laguna Resort & Spa in the near future.

Yours Sincerely

Mark Van Leeuwen
Hotel manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
melbourne australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 July 2012

We have just spent an amazing 7 days in Bali. Once again we stayed at THE LAGUNE It is our favourite resort as we keep going back. Still wonderful service very friendly staff We just love it .Cant wait to return as it is always a very relaxing holiday.

Room Tip: Our room was on the second floor overlooking the pool . it was very quiet . We realy enjoyed sitti...
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  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank judy1312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 9 August 2012
Dear Judy1312,



Warmest wishes from The Laguna Resort & Spa!



Your positive feedback regarding our Resort and the hospitality service of our staff is in line with the surrounding reviews and we are pleased to learn that our Resort has become your favorite destination whenever you visit this Paradise Island.



We do hope that your memorable experience with us will bring you back here in the near future.



Yours Sincerely





Mark Van Leeuwen

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
singapore
Level Contributor
66 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 30 July 2012

Hi guys.
This resort has the best staff . Seriously.

So helpful . A wonderful array of pools , gym , bars , restaurants.

If you want a romantic getaway from Kuta and also want to be pampered , massaged, stay here.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank joshy666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 9 August 2012
Dear Joshy666,



Warmest wishes from The Laguna Resort & Spa!



Your highlight regarding the hospitality of our staff is rewarding for us since this is the indicative that we have delivered what you had expected along your stay.



Thank you for recommending our Resort to other reviewers and we look forward to welcoming you back to The Laguna whenever you return to this Paradise Island.



Yours Sincerely





Mark Van Leeuwen

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 July 2012 via mobile

Stayed here with a friend - was good fun and nice to relax but definetely more of a couples retreat style atmosphere. The included buffee breakfast was amazing and as we ate so much we didnt really need lunch and just ate complementary afternoon tea then went out for dinner. It's a good distance to travel into kuta if you like but further enough away so that you are out of the rif raf. There are little grocers/restaurants/spas in walking distant which is cheap and great to pick up some snacks for the room. Pool, gardens and ocean was beautiful. Rooms were clean and of decent standard. Security was of high standard and definitely felt safe. Dinner Restaurant was a bit expensive compared to other restaurants along that beach but over all definitely great value to stay at a beautiful resort.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lauren A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 9 August 2012
Dear Lozzy0,



Warmest wishes from The Laguna Resort & Spa!



It is pleasing to learn that every aspect of your stay has met your satisfaction and we do appreciate your positive feedback regarding our Resort, facilities and cuisine.



Further, we are glad to learn that we have contributed in some small way to making your stay with us a memorable one



Thank you for residing with us and we look forward to welcoming you back to our Resort in the near future.



Yours Sincerely





Mark Van Leeuwen

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Laguna, a Luxury Collection Resort & Spa

Property: The Laguna, a Luxury Collection Resort & Spa
Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Nusa Dua
#7 Family Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
#9 On the Beach Hotel in Nusa Dua
#10 Spa Hotel in Nusa Dua
#10 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Official Description (provided by the hotel):
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 
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Also Known As:
The Laguna, a Luxury Collection Hotel Nusa Dua
The Laguna, a Luxury Collection Resort And Spa
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua

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