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“Phenomenal resort”

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The Laguna, a Luxury Collection Resort & Spa
Ranked #8 of 55 Hotels in Nusa Dua
Certificate of Excellence
Reviewed 5 January 2014 via mobile

The Laguna was a beautiful resort with quality customer service, from the manager on down. The restaurants were worthwhile and the store on the property had a good selection (albeit a bit pricey). Nusa Dua is a great beach and the stretch in front of the resort is particularly nice. Highly recommended.

Stayed: January 2014, travelled as a couple
1  Thank Blackjm76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 6 January 2014

Dear Blackjm76,

Warmest wishes from The Laguna Resort & Spa!

We are glad to read your favorable review regarding our Resort, restaurants and the team. Your positive feedback is in line with the surrounding reviews and we are really proud that we have contributed in some small way to making your experience with us a flawless one

We really thank you for recommending our Resort to other reviewers and we do hope that your memorable experience will bring you back to our Resort in the near future.

Sincerely yours,

Julien Bardet
Director of Sales & Marketing – Complex

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,486 - 1,492 of 3,411 reviews

Reviewed 4 January 2014

We stayed for 3 nights and had a relaxing stay. The staff was very friendly and accommodating. The food at the hotel is great and the ability to also dine at the Westin next door provides additional options. The rooms were comfortable and quiet and provided everything you needed. The pool/beach area was great and the cabanas are incredibly affordable - i think about $20US for half a day but they book up early. The only downside was the food service for the pool area. You really have to look for the servers and flag them down but the upside of this is that they aren't always bothering you :)
A definite call out to the deli at the hotel. They do a great job and have a menu of options for all the meals. The ice cream (or maybe its gelato) is also fantastic.
This hotel group is definitely isolated from the outside world and feels a lot more like Hawaii than Bali and has the prices to match. Overall though a good stay and the kids loved the pool and beach which is really all that matters.

Room Tip: The hotel is very large with over 1000 rooms. Consider whether you want to be closer to the lobby o...
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  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank akigujit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 6 January 2014

Dear akugujit,

Greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Thank you for sharing your wonderful experience with us on Tripadvisor.

We appreciate your highlights in regards to our service and facilities and we are glad to learn that everything we have offered along your stay has lived up to your expectation.

On behalf of The Laguna family, we look forward to welcoming you back to once again experience the warmth and hospitality of our Resort in the near future.

Sincerely yours,

Julien Bardet
Director of Sales & Marketing – Complex

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2014

We booked 5 rooms and we had wonderful stays in this hotel. Though room was smaller compared to the previous hotel we stayed, service and staffs attitude are superb and excellent! It would have been even more enjoyable if the hotel can start planning for refurbishing its room since the whole property and staffs are all outstandingly very good.

Stayed: January 2014, travelled with family
Thank Ria900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 6 January 2014

Dear Ria900,

Warmest wishes from The Laguna Resort & Spa!

It is a pleasure to heard your wonderful stay at the Resort recently and thank you for your feedback regarding the room refurbishment.
We will take your comments into consideration for our improvement in the future.

We look forward to welcoming you back to The Laguna Resort & Spa in the near future.

Sincerely yours,
Julien Bardet
Director of Sales & Marketing – Complex

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2014 via mobile

Stayed here on a business trip and relaxation. I must say, it's gorgeous. ..my room has been upgraded and there's nothing more I could've asked for. The room was nice, clean and spacious. Staff were so friendly. I did my yoga one to one session early in the morning..facing the sea. It's peaceful and quiet...
I would definitely come back to this hotel. Thank you for making my stay so wonderful.

Stayed: November 2013, travelled solo
Thank Hanna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 6 January 2014

Dear Hanna R,

Warmest wishes from The Laguna Resort & Spa!

Thank you for taking some of your precious time to write a favorable review regarding our Resort on Tripadviosr.

We really appreciate your positive insight regarding The Laguna and our hospitality service. We are committed to always improve all aspects of our Resort including our property and service quality and we are glad that our hard efforts are well recognized.

Thank you for staying with us and we look forward to welcoming you back to The Laguna Resort & Spa in the near future.

Sincerely yours,

Julien Bardet
Director of Sales & Marketing – Complex

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014

Great features and service!
Staff: Impeccable! Friendly, always with a smile in the face and available to help.
Room: We booked an executive suite, but at arrival they upgraded us to a larger suite. Huge living room, great bed and details. One of the best rooms I ever slept in.
Pools: several lagoon pool - some with more privacy and/or with beach sand.
Location: ~30min away from Kuta/Seminyak and ~1h15 from Ubud. Recommended for families/couples that want to relax and stay away from "busy" Bali. We booked the hotel car to go to Uluwatu, Ubud and Seminyak. Expensive, but worth it (You can book directly with the driver to have a better price).
Food: Variety of restaurants. Breakfast was amazing and the sushi was the best I had in Asia so far. There is even a bakery during the day.

  • Stayed: October 2013, travelled as a couple
    • Value
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Thank FCapelao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 4 January 2014

Dear FCapelao,

Warmest greetings from The Laguna Resort & Spa!

We are glad that you had a wonderful and memorable stay at our Resort and we really appreciate your positive feedback regarding our service and facilities. Further, we are pleased to learn that everything we offered you along your stay has exceeded your expectation.

We do hope your memorable stay will bring you back to The Laguna Resort & Spa in the near future.

Sincerely yours,

Julien Bardet
Director of Sales and Marketing-Complex

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2014

Staying in this hotel for 4 days over the long weekends before Christmas and enjoy my stay. Staff has been really friendly and helpful in providing guidance and tips for local attractions. The hotel do have a private beach shared with Westin in Nusa Dua and it's not crowded like the ones in Kuta. I do enjoy my time on the beach peacefully and undisturbed. It's just the right place for myself to get out from the busy city life.

In-room dining services were good and our butler has been responsive in providing necessities we need (even with the countless refills for coffee/ tea). Overall experience has been luxuriously great. Room were spacious and contemporary, big space in bathroom (big tub, shower partition, basin, wardrobe, etc.

Just a friendly advice, this hotel is not located anywhere Kuta, you would need to get a cab to Kuta town (About 100 - 150 Thai baht one way). The free shuttle only connects to a nearby shopping mall.

  • Stayed: December 2013, travelled with friends
    • Value
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Thank 625alvinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 4 January 2014

Dear Alvin C,

Warmest wishes from The Laguna Resort & Spa!

We are glad to read your favorable review regarding our Resort, grounds, rooms, and the team. Your positive feedback is in line with the surrounding reviews and we are really proud that we have contributed in some small way to making your experience with us a flawless one.

Thank you and we look forward to welcoming you back to The Laguna Resort & Spa in the near future.

Sincerely yours,

Julien Bardet
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2014

Stayed for 8 days with family, including a 8 year old and a 3 year old! Overall, the expereince was close to perfection. Let me start by putting together the pros & cons :

Pros :
- The staff & service is impeccable! Room service, Concierge, Restaurant Staff & the Beach folks are all out to provide the best service
- Awesome breakfast! Highlight was the local section where we got a variety of local dishes which we all delicious; also a great spread of tropical fruits
- Beach beds were always available and unlike other resorts that I have stayed in the staff made sure that people were not 'blocking' loungers for the entire day
- Cornerstone, which was the bakery, deli & dessert counter was a hit with my kids... they loved the ice-creams, macaroons & desserts... all at a very reasonable price
- The lagoon pools go all around the resort and it was very convenient to access the lagoon from our room directly
- Though the location of Nusa Dua is very far from all parts of Bali, the location within Nusa Dua is very convenient.... Bali Connection, the main mall in Nusa Dua is just a walk away

Cons :
- Nusa Dua is not convenient in terms of restaurants nearby; this is a big downer and on days when we did not have a car, we were restricted to the hotel for food. Bali Connection has several restaurants but not good in terms of value
- No Children play area. For a hotel of this size, this was surprising..... on days when it rained, the kids had nothing to do indoors

In addition, I will highlight a few examples that made our trip memorable :
- My son was unwell and the In-house Hotel doctor was very supportive and competent
- We used the baby-sitting services and it was exemplary

In summary, this is a great hotel!

Room Tip: Rooms with direct access to the lagoon pools are very convenient!
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  • Stayed: December 2013, travelled with family
    • Value
    • Location
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    • Service
1  Thank RakeshShanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, Director of Sales at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 3 January 2014

Dear RakeshShanghai,

Warmest wishes from The Laguna Resort & Spa!

Thank you for residing with us and we really appreciate your thorough review regarding our resort, its service and facilities. Further we are glad to learn that everything we offered you has met your satisfaction.

We have very well noted all your constructive feedback and shared with relevant departments for our review and further follow up since we are always looking for ways to improve our Resort and service.

Once again thank you and we look forward to welcoming you back to The Laguna Resort & Spa in the near future.

Sincerely yours,

Julien Bardet
Director of Sales and Marketing-Complex

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Laguna, a Luxury Collection Resort & Spa

Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Nusa Dua
#6 Family Hotel in Nusa Dua
#8 Spa Hotel in Nusa Dua
#8 On the Beach Hotel in Nusa Dua
#8 Luxury Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
Price Range: £105 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Official Description (provided by the hotel):
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 
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Also Known As:
The Laguna, a Luxury Collection Resort And Spa
The Laguna, a Luxury Collection Hotel Nusa Dua
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua

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