We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“my stay at this property”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
The Laguna, a Luxury Collection Resort & Spa
Ranked #12 of 53 Hotels in Nusa Dua
Certificate of Excellence
Mumbai, Maharashtra, India
Level Contributor
59 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“my stay at this property”
Reviewed 6 April 2014

one of the best hotels in bali to enjoy the back water swimming at the private beach area of the property and relax and have a drink. the seven swimming pools of the property are mind blowing and gives a great viewing pleasure from the hotel suite.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Milindpalany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 10 April 2014
Dear mpalany,

Warmest wishes from The Laguna Resort & Spa!

Thank you for your kind feedback regarding our service and facilities and we really appreciate your highlight regarding our beach and lagoon pools. Further, It is pleasing to learn that your stay with us was a relaxing and memorable one.

Thank you for residing with us and we do hope your nice experience will bring you back here in the near future.

Sincerely yours,

Sven Fitjer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,939 reviews from our community

Traveller rating
    1,970
    646
    202
    73
    48
See reviews for
617
1,591
85
151
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (598)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Bali, Indonesia
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 2 April 2014

It was the first time I stayed here and it was lovely.

Check in
We were greeted by a lovely balinese smile reception and she was very welcome to us. We were asked to have a sit while the reception is preparing the documents. Check in process was flawless and met our expectation. Welcome drinks and cold towels were very good at that time since the weather was quite hot.
After registration, we were allocated on the ground floor which was very nice and close to the pool. The bellboy was very helpful on giving hotel informations during on our way to the room.

Room
We know that the hotel's building is more than 20 years, but they manage it well, The bed and pillows were very comfortable. One thing should be concerned, the rain shower and bathtub should be in different area, since it's slippery.

Foods
There are not many options in Room Service menu, better to go to the restaurants directly.The buffet dinner was really good. There are many options from Asian, Western, etc.

Overall, the stay was very lovely and we enjoyed our time during Silence Day. All staffs were very helpful, always smile and very polite. We will return for the next visit.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank balianz88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 3 April 2014
Dear balianz88,

Warmest wishes from The Laguna Resort & Spa!

Thank you for your kind feedback regarding all aspects of our resort and we are glad to learn that everything we offered you along your stay has met your requirement. Your feedback regarding our bathroom has been very well noted for our review and improvement.

We do hope your nice experience will bring you back here in the near future.

Sincerely yours,


Sven Fitjer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sydney
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 1 April 2014 via mobile

We've just come from a 4 night stay at this property.
It is very beautiful but definitely showing is age and raises questions if it's really worth the money you pay to stay here.
One of the swimming pools was empty and being relined during our stay. Although I'm sure it's necessary it was also disappointing. The workman were often working up until midnight every night while we were there (our room overlooked this pool), but noise was kept to a minimum after 10pm.
We had to move rooms at 1am on the second night due to a loud banging noise in the ceiling which was apparently due to an aircon problem.
This was done quickly and although the duty manager was very nice etc it was still a nuisance especially at that time of the night.
Breakfast was very good with a good selection.
Location is excellent and the beach lovely.
Really enjoyed the squirrels that entertained us each day.
I must also mention that the staff here are delightful.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank pooldiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 3 April 2014
Dear pooldiver,

Warmest wishes from The Laguna Resort & Spa!

Thank you for staying with us and we apologize if some aspects of your stay did not meet your expectation.

In regards with our lagoon pools, an emergency action to repair the leakage on some part of our pools needs to be done as part of our safety and security program and we apologize for the inconvenience it has caused. Somehow, we are glad to learn that other aspects of your stay has lived up to your expectation.

Once again thank you for your feedback and we look forward to welcoming you back to The Laguna Resort & Spa in the near future.

Sincerely yours,

Sven Fitjer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 1 April 2014

My teen boys and sister and I stayed here to relax after 8 days in Kuta... What can I say " Loved this place:",,, Paradise... Clean spacious rooms.. great view of pool, coffee's delivered to your room... The swimming pools were having some work done at the time we were there, which didn't matter as there are so many pools to choice from... 100% I will be coming back to this resort.. the breakfast has so many choices, it was just yummy...Thank you so much for making my sister a birthday cake..at such short notice...

Room Tip: we had a lagoon view..
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sparkie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 2 April 2014
Dear Sparkie K,

Warmest wishes from The Laguna Resort & Spa!

We are glad to read your favorable review following your recent stay with us and it is pleasing to hear that you and your family enjoyed every aspect of your stay and that our efforts to make your stay a memorable are well recognized.

Thank you for staying with us and we look forward to your next stay in this paradise.

Sincerely yours,

Sven Fitjer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
75 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 31 March 2014

Our family stayed here for four nights. We booked one villa (510) and 3 Lagoon rooms and 1 park view room. First of all the staff are simply the best. I have stayed in almost all hotels in the area, and it is must be said that staff from Laguna exceded all of them. The breakfast also amazing. They kept changing the menu on daily basis, unlike other properties in the area. Guests staying more than 2-3 days will not be bored with the same food over and over. The value also excellent. For the price that we paid against the goods and services that we received, we can say that this is a "good deal" We got free latte and bottled water 24 hours/day.
The only problem that we have, there are some wood planks near the pool that are not nailed properly. Several member of our groups (including me) tripped over them planks. If not taken care of, there will be risk of serious ankle injury for guests.
Overall, we are extremely pleased with what this property is all about. Excellent services with reasonable pricing. We will certainly come back.

Room Tip: All pool lagoon rooms are excellent/
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank suami_intan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 2 April 2014
Dear Suami_intan,

Warmest wishes from The Laguna Resort & Spa!

Thank you for taking some of your precious time to write a review on TripAdvisor.

Firstly, we would like to apologize for the inconvenience that you and your friends had experienced due to the wood plank near our pool. Please rest assured that our Engineering team has visited the site for immediate refurbishment and the wood deck has been completely replaced since. Further, we thank you for your favorable review regarding our Resort, cuisine, and the team and we are glad to learn that your concern did not make your stay with us less than perfect.

Once again thank you for your constructive feedback since it allows us to improve our Resort and service and we look forward to welcoming you back to The Laguna Resort & Spa in the near future.

Sincerely yours,

Sven Fitjer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Copenhagen, Denmark
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 31 March 2014

I stayed at The Laguna for 3 nights and enjoyed every day! The concierge was very assisting at helpful when I was booking activities around the area, and gave me some good experiences. The hotel itself is very charming and the plants, trees and enormous pool facilities with the sound of drizzling water contributed to the relaxing atmosphere.
Overall the staff was very professional, knowledgeable and outgoing, and they seem very aware of the guests needs and do what they can to give the best possible experiences.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ReneKnudsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 2 April 2014
Dear ReneKnudsen,

Warmest wishes from The Laguna Resort & Spa!

Thank you for taking some of your precious time to write a review on TripAdvisor.

We are happy to learn that your stay with us was an relaxing and memorable one. It is pleasing to learn that our Concierge team had taken care of you very well and we do hope your nice impression of our Resort will bring you back to The Laguna Resort & Spa in the near future.


Sincerely yours,

Sven Fitjer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 March 2014

The hotel is super lovely, with many pools to enjoy. The resort was quite big and we enjoyed walking around the during our free time. We were still able to go for a swim evern though it was past 9pm. Room was spacious, breakfast was quite good. It was a relaxing holiday.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KateYLK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 2 April 2014
Dear KateYLK,

Warmest wishes from The Laguna Resort & Spa!

We are glad to learn that you had a relaxing and memorable stay with us and that our service and facilities have lived up to your expectation.

We do hope your nice impression of our Resort will bring you back here in the near future.

Sincerely yours,

Sven Fitjer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Nusa Dua hotels
0.4 mi away
Sofitel Bali Nusa Dua Beach Resort
0.5 mi away
Grand Hyatt Bali
Grand Hyatt Bali
#21 of 53 in Nusa Dua
3,360 reviews
1.1 mi away
The St. Regis Bali Resort
Show Prices
Show Prices
Show Prices
0.8 mi away
Ayodya Resort Bali
Ayodya Resort Bali
#17 of 53 in Nusa Dua
3,294 reviews
0.4 mi away
Kayumanis Nusa Dua Private Villa & Spa
2.6 mi away
The Ritz-Carlton
The Ritz-Carlton
#5 of 53 in Nusa Dua
1,473 reviews
Show Prices
Show Prices
Show Prices

Been to The Laguna, a Luxury Collection Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Laguna, a Luxury Collection Resort & Spa

Property: The Laguna, a Luxury Collection Resort & Spa
Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Nusa Dua
#7 Family Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
#10 On the Beach Hotel in Nusa Dua
#11 Luxury Hotel in Nusa Dua
#11 Spa Hotel in Nusa Dua
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Official Description (provided by the hotel):
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood APAC, Booking.com, Holiday Gems, Hotels.com, Southall Travel, Travelbag, TravelUp, Odigeo, TripOnline SA, Traveltool, S.L.U., Cancelon, Evoline ltd and HotelQuickly so you can book your The Laguna, a Luxury Collection Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Laguna, a Luxury Collection Hotel Nusa Dua
The Laguna, a Luxury Collection Resort And Spa
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing