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“Very Pleasant Stay”

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The Laguna, a Luxury Collection Resort & Spa
Ranked #8 of 54 Hotels in Nusa Dua
Certificate of Excellence
Reviewed 12 June 2014

Stayed in June 2014 for 3 nights. Booked a lagoon access room.

We were greeted by lots of smiling faces as we arrived at the resort. We were asked to be seated (instead of lining up to check-in) and given a welcome drink. The front desk rep (Lydia) was very charming and made arrangements to check us in. She was very patient and pleasant. We were then accompanied to our room by a butler who explained the room amenities, etc. He was also very nice. The room provided 2 double beds, complimentary slippers, safe, toiletries (including toothbrush and toothpaste), etc.

Our room was between 145-155. It's a bit far from the lobby but close to the beach and restaurants.

Room is immaculately cleaned every morning and turn down service is also provided. They provide 4-5 complimentary bottles of water and we can request more if needed.

Butler service is very prompt and all staff are very friendly and nice.

Highly recommend a lagoon access room which is very convenient. You can just jump in anytime.

Beach becomes busy in the afternoon. Better to be early to avail lounge chairs.

Buffet breakfast provides a lot of choices and is served from 7-11 a.m. We would just usually have a heavy breakfast/brunch and snack in the afternoon and a light dinner. They were also very nice and accommodating as we are not able to have breakfast on our last day due to a very early morning flight, they packed us some breakfast items and water to take with us.

Airport transfer from hotel to airport is US$22 (that's for the car and driver). We booked ours the night before we left.

Hotel is very clean and has very nice surroundings... very relaxing. I highly recommend this resort.

Room Tip: Go for the lagoon access room
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  • Stayed: June 2014, travelled with family
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1  Thank 4jb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 19 June 2014

Dear 4jb,

Warmest wishes from The Laguna Resort & Spa!

We are glad to read your favorable review following your recent stay with us and it is pleasing to hear that you enjoyed every aspect of your stay and that our efforts to make your stay a memorable are well recognized.

Thank you for staying with us and we look forward to your next stay in this paradise.

Exceptionally yours,

Sven Fitjer
Hotel Manager

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Reviewed 12 June 2014 via mobile

It's a great resort in the Bali collection! Really luxurious, especially given the relatively low price!

The lagoons are a lot of fun, especially the waterfalls! The beach isn't great especially when the water level is low during the evenings.. You can see a lot of sea weed - may be it's just during the time I visited.

The front desk was annoying with their upgrade policies. They increased their upgrade price after we agreed to a certain amount( This upgrade was to move from my garden view suite to a lagoon view room - I had a confirmed upgrade to a suite because of my SPG status before arrival)!

But then manager and other resort staff were all great! Nice stay overall!

Stayed: July 2013, travelled as a couple
1  Thank Itspras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 17 June 2014

Dear Itspras,

Warmest wishes from The Laguna Resort & Spa!

Thank you for staying with us and we are glad to learn that overall you had a memorable experience with us. We would like to apologize if the service of our Front Office staff did not live up to your expectation and we have shared your feedback with relevant department for further review and improvement.

We look forward to welcoming you back to our resort in the near future.

Exceptionally yours,

Sven Fitjer
Hotel Manager

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Reviewed 12 June 2014

This was the second time I’ve stayed at the Laguna and it didn’t let me down. The grounds and pool are absolutely stunning, and you can chose whether you prefer to be in a more secluded area or by the main pool which is more lively. The service is fantastic and the hotel staff really friendly. I would splurge for a studio room and try to get one of the higher (3 or 4) floors. It is by far one of the best resorts I’ve ever stayed at and can't wait to return again.

Room Tip: Splurge for a studio room and preferably on floor 3 or 4.
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  • Stayed: May 2014, travelled as a couple
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Thank Travelh0lic07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 17 June 2014

Dear Travelh0lic07,

Warmest wishes from The Laguna Resort & Spa!

Thank you for posting a nice review on TripAdvisor and we are pleased to learn that you had a memorable experience from the day you checked in until departed our shores. We do hope your nice impression will bring you back to our Resort whenever you plan to visit this Paradise Island.

Exceptionally yours,

Sven Fitjer
Hotel Manager

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Reviewed 12 June 2014

We visited this hotel from 3-7 May and I returned with a bacterial infection most probably caused by swimming in water either too high or too low in chloride content. Since this hotel was the only place I had swum, Iformed the hotel in a personal email. Not to accuse, but to inform them in order to take samples of the water. One month later I did not even receive a reply back. 5 star? No way!

Stayed: May 2014, travelled as a couple
5  Thank Jeanine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 13 June 2014

Dear Jeanline H,

Warmest wishes from The Laguna Resort & Spa!

Thank you for taking the time to write a review on TripAdvisor.

Firstly we would like to apologize for the delay in our response and we regret to learn that you fell sick after holidaying with us. We would like to inform you that as part of Starwood Hotels & Resorts worldwide, we have followed a stringent international pool water safety and hygiene standards and in addition of following these standards, a very regular check on our water quality is conducted by our internal auditor twice a day as well as independent external auditor to ensure that we are in compliance with these firm standards and until this point, we have never received any test result or report which indicates that our water contains any kinds of bacteria or other harmful materials.

We do hope that you have fully recovered and feel much better now and despite your disappointment, we hope that we are still allowed to welcome you back to our resort whenever you return to this paradise island.

Exceptionally yours,


Sven Fitjer
Hotel Manager

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Reviewed 10 June 2014

Beautiful hotel, and lovely staff. Thank you for our stay. Everyone was so friendly and kind and helpful.

Enjoyed the beautiful buffet breakfast, the gym and spa for a massage. The staff were more than helpful.

Thank you for having us!

  • Stayed: June 2014, travelled on business
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1  Thank Lauren P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 12 June 2014

Dear Lauren P,

Warmest wishes from The Laguna Resort & Spa!

We are glad to read your favorable review regarding our Resort, cuisine, spa and especially the service of our staff. Your positive feedback is in line with the surrounding reviews and we are really proud that we have contributed in some small way to making your experience with us a pleasant one.

Thank you for staying with us and we look forward to welcoming you back to our resort in the near future.

Exceptionally yours,


Sven Fitjer
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

We arrived on a very early flight before 8am and were escorted to the restaurant for breakfast as the room was not yet ready. After breakfast and a stroll around the beautifully designed resort with lush gardens and huge pool areas we were able to get the room! Great!

If you are on your honeymoon or celebrating a special occasion, ask the team about the "Romantic Island Dinner" on the beach. They really make an effort to create an experience you will never forget. It was the perfect birthday surprise for my girlfriend and hard to beat next year...

Total relaxation kicks in when you savor on the freshly cut watermelon on the beach or by the pool, delivered by one of the many smiling staff!

Room Tip: Book the rooms with direct access to the pool from your balcony
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  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank Stefan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 12 June 2014

Dear Stefan R,

warmest wishes from The Laguna Resort & Spa!

Thank you for your review on TripAdvisor and we are glad to learn that you had a romantic and memorable stay with us. Further, it is pleasing to learn that our efforts to make your experience a flawless one are well recognized and we do hope that your pleasant memory will bring you back here in the near future.

Exceptionally yours,

Sven Fitjer
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

We stayed at The Laguna for 5 nights last week and had an amazing stay! I took a walk along the beach and looked at all of the resorts in Nusa Dua and can honestly say it stands out when compared to the rest. The grounds are so luscious and the beach and sea clean and well kept throughout the day.

We stayed in a pool access room which was a real treat! To step off your balcony straight into the beautifully kept pool was like a dream. The rooms themselves were very lovely. Some have said dated but I would disagree as they have been very well maintained. They are just not like some of the ultra modern rooms in newer resorts but I prefer the quality and style of The Laguna rooms as they have more character. The beds were incredibly comfortable and huge!

The breakfast was incredible. An enormous amount to choose from, including American style, full English, Indonesian plus a huge selection of yogurts, juices, fruits, pastries. I am ceoliac and they were able to offer gluten free bread and a chocolate muffin at every breakfast which was great. And then there were many other things I was able to eat with all of the fruit and eggs, potatoes, chickpeas etc on offer. We enjoyed a couple of lovely dinners there during our stay as well. And cocktails in the kul kul bar by the beach or by the pool was great!

Bali collection is just a short stroll from the resort for shopping, restaurants etc.

Service at the Hotel was outstanding, from the welcome drink on arrival to a very efficient departure and confirmation of our transfer to Ubud.

We couldn't believe how well the facilities and grounds of the resort were maintained. The pools were spotless as were the gardens and beach, with staff constantly discreetly tidying up and cleaning.

The spa was lovely, I just wish I had stayed awake for the full massage to really enjoy it!

I would definitely return to this resort in a heartbeat.
Thank you for a wonderful stay :)

Room Tip: We stayed in room 145 which didn't overlook the main resort, instead beautiful luscious garden...
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  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Mindfulmel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 11 June 2014

Dear Mindfulmel,

Warmest greetings from The Laguna Resort & Spa!

We really appreciate your positive feedback regarding all aspects of our Resort and we are glad to learn that our service and facilities have met your expectation.

We are also pleased to learn that you enjoyed our selection of cuisines. Emblazoned by a beautiful ocean background, our restaurants offer rich selection of the best international and local cuisines. Further, it is pleasing to hear that our staff took good care of you and made your stay with us a flawless one.

Thank you and we do hope your memorable experience will bring you back here in the near future.

Sincerely yours,

Sven Fitjer
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Laguna, a Luxury Collection Resort & Spa

Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Nusa Dua
#7 Family Hotel in Nusa Dua
#8 Luxury Hotel in Nusa Dua
#8 Spa Hotel in Nusa Dua
#8 On the Beach Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
Price Range: £74 - £256 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Official Description (provided by the hotel):
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 
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Also Known As:
The Laguna, a Luxury Collection Resort And Spa
The Laguna, a Luxury Collection Hotel Nusa Dua
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua

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