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“In love with laguna! Beachside & cabana bliss!”

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The Laguna, a Luxury Collection Resort & Spa
Ranked #11 of 53 Hotels in Nusa Dua
Certificate of Excellence
Tokyo
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“In love with laguna! Beachside & cabana bliss!”
Reviewed 23 June 2014

We are so in love with this hotel... Especially the beachfront, they have really nice cabanas, the seats has very nice shades, and really endless pool around the hotel. My baby loved the lagoon pool with the sand... They also have nice beachside bars and music at night. The service was excellent. We really emjoyed our stay and would love to come back. This hotel is not superrr big but ot small. Its just nice and so nice for a family vacation...

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Louisa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 24 June 2014
Dear louisa_kus,

Warmest wishes from The Laguna Resort & Spa!

We are glad to learn that you had a relaxing and memorable stay at our Resort and that you enjoy every aspect of your stay with us. Further, it is pleasing to learn that we have contributed in some small ways to making your stay a pleasant one.

Thank you and we do hope your nice experience will bring you back here in the near future.

Exceptionally yours,

Sven Fitjer
Hotel Manager
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Jakarta, Indonesia
Level Contributor
111 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 23 June 2014 via mobile

Stayed for 2 nights for the weekend. The property is not new but well maintained, love the comfort of the room and the green lush surrounding the resort.
Best was the choices of lagoons around, next to beach, pavilions and able to dine at Westin next door or St Regis with inter resort room charge convenience.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank SgnExp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 24 June 2014
Dear SgnExp,

warmest wishes from The Laguna Resort & Spa!

Thank you for your nice review on TripAdvisor and we are glad to learn that you had an enjoyable and memorable stay with us. Your highlight regarding our rooms and lagoon is highly appreciated and we do hope that your pleasant memory will bring you back here in the near future.

Exceptionally yours,

Sven Fitjer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 June 2014

I'm not one to leave reviews but feel it is the least I can do.
I'm writing this review from the hospital which is literally 2 mins outside the hotel.
We arrived Wednesday very late at night after travelling over 24hours.
The reception is breath taking. The only complaint if I could call it one was when we arrived we were greater by staff and guessing its tradition to bang the drum when someone arrives. Drummer wasn't to know our littlen was asleep lol!
Everything from the welcome, to the grounds couldn't be better.
The grounds are kept immaculate. On first view outside the balcony, sprinklers are running, men are sweeping leaves off the grass and people are in the pool fishing out leaves on the surface whilst another hovers the floor of the pool.
The pools are huge but are split up into unique way where they seem to be empty most of the time.
It's located on the beach also. Just like a mini paradise.
The staff are just wonderful.
Why can't every body be so helpful and kind.
We woke this morning to our daughter being sick and running a high fever. We requested water, clean towels and new bedding.
This same list was requested about 4 more times throughout today and each time we were treated with the greatest kindness.
After a couple of hours we called the doctor via reception and within 5 to 10 minutes he was with us in the room long with a assistant and hotel manger. We were given medicines and a doctors report and only cost £35.00.
Unfortunately she continued poorly and the hotel even sent flowers and gave our daughter a teddy which she still has in arms.
We called the doctor again in evening and they said she was dehydrated as couldn't keep water down and admitted her to hospital.
As I'm sure you will appreciate through our worry and concern it was great relief to find that the hospital is on the grounds.
Ambulance drove the 4 minutes to hospital and was there when we were escorted by doctor.
The hotel even sent a representative who stayed through the whole consultation.
Her name is Angey (sorry if spelling is wrong) My wife and I thank you greatly.
The hospital were helpful with the travel insurance and now we are looking to either be in here for 24 to 48 hours.
My wife and I were given a meal of our choice from the menu and she is sleeping now in a bed supplied to us in the private room.
The care from hospital staff I equally as good as the hotel staff.
This could easily have wrecked our holiday but we are put at ease due to the amazing people of this country. They really can't do enough for you.
Never thought when booking a holiday how far medical care is from the hotel but this has been a true blessing for us.
We are here for another 5 nights and looking forward to getting back to the hotel.
Unsure why our daughter has become unwell. Possibly she drank a little sea water, possibly too much sun, maybe just too much new food for her. The hotel gives free bottled water each day and as much as you want. Daughter is 2 and a half for those wondering.
Oh they also sent complimentary porridge when recommended from doctor and tea and coffee are available at no charge.
We thank all the staff from the bottom of our hearts.
We couldn't have been in better hands.
Lots of love to all.
Come stay here, you will not regret it.

Room Tip: Upgrade to a lagoon access room. View isn't as good but swim onto your bal any and feels like yo...
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 1 July 2014
Dear Mark K,

Warmest wishes from The Laguna Resort & Spa!

Thank you for your nice review regarding our resort, facilities, and the team. Further. we are sad to learn that your daughter fell sick while holidaying in Bali and we really hope that your daughter will soon fully recover and will be able to enjoy traveling again.

We are also glad to learn that our team has contributed in small ways to making your stay with us more memorable and we look forward to welcoming you back to our resort in the near future.

Exceptionally yours,

Sven Fitjer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brossard, Canada
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 20 June 2014 via mobile

This hotel is in one of the best beach front locations of nusa dua. The food is okay but not a 5 star quality. The sushi was bland and very disappointing. The BBQ was 'good' at best. The pool and beachfront chairs were always taken... Kind of annoying. The gym was small but well equipped and very clean. The cocktails are phenomenal but very expensive 17$usd each. For the location, it is worth a visit and the pools are huge.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Carmelbb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 23 June 2014
Dear Carmelbb,

Warmest wishes from The Laguna Resort & Spa!

Thank you for staying with us and we apologize if some aspects of your stay did not live up to your expectation. In regards with our F&B pricing, we are pleased to inform that our pricing is in line with surrounding five star establishments which is constantly reviewed to make sure that it remains competitive among similar resorts in the area.

Once again thank you for your feedback and we do hope your concerns will not prevent you from coming back to our resort in the near future.

Sincerely yours,


Sven Fitjer
Hotel Manager
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Ballarat, Australia
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 19 June 2014

We stayed here for 8 nights, checking out on the 13th of June.
The stay was amazing! I am a manager at a hotel and let me tell you I wish I had their staff! They are officiant, quick and friendly! It didn't matter on who it was, if it was a pool boy, receptionist or housekeeping they would alway greet you with good morning/ afternoon or evening. They were always willing to help!
We had a Lagoon Access Room and it was amazing! We were tucked away in a room and it felt like we had out only little part of the resort, most importantly pool! Our only complaint of the resort is we booked a room with a King bed and it was 2 singles pushed together…. not even beds that could be zipped… it was very disappointing but we did not mention this to anyone so we only have ourselves to blame.
The food and cocktails are amazing! yes they are Australian prices but if you don't want to pay those prices you are a 5 minuet walk to Bali Collection and they are more the Bali prices you expect.
We got a taxi in to Kuta 3 times and all you have to do is ask the staff at the entrance of the hotel and they will organise you one for $16US in to Kuta, it was very reasonable. If you want you could also bargain with them outside the resort but the price is only about $1 difference.
We were so satisfied and will easily come back.
THANK YOU

Room Tip: Lagoon Access Room for sure!
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank goldy6347
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 23 June 2014
Dear goldy6347,

Warmest wishes from The Laguna Resort & Spa!

We are glad to learn that you had a wonderful and memorable stay with us and we thank you for your kind comment regarding some aspects of your stay. It is pleasing to hear that our efforts to deliver a memorable service are well recognized and we do hope your nice impression of our Resort will bring you back to our Resort in the near future.

Sincerely yours,

Sven Fitjer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver
Level Contributor
108 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 18 June 2014 via mobile

The Laguna is your typical high-end big box resort. The common areas are absolutely stunning and service is polished and always comes with a smile. The hotel is situated quite a ways away from the main tourist zone of Seminyak and Kuta (about an hour by taxi) but if you are looking to venture out for a meal, there are some decent options in Nusa Dua town.

In addition to the fact the rooms are a bit tired and drinks are extremely pricey (average $17), my other criticism was that the hotel allowed guests to hog prime sun loungers by putting down their books/towels really early in the morning. They claimed to police it but really did not, so we ended up having to lay on the ground one day. Not cool! It's also worth noting that, even though we booked our hotel directly through spg, we realized upon checkin that breakfast was not included, even though it was included through every other major travel site... A bit of a sting considering our loyalty to the brand.

Overall a pleasant stay but not one that would yearn for a return.

Stayed June 2014, travelled as a couple
Helpful?
3 Thank VancouverCDN_travlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 4 November 2014
Dear VancouverCDN_travlr,

Thank you for taking your precious time to write on TripAdvisor!

We really appreciate your positive feedback regarding our resort, grounds and hospitality service.
In reference to your comments related to the room condition, we will follow up when we next undertake our renovation program as we are continuously looking for ways to improve the hotel. Feedback of this nature will be used in our evaluation process to decide what needs to be done and where. We also have personally shared your constructive feedback to our team for immediate review and improvement.

Again, thank you and we look forward to welcoming you back to experience the warmth and Balinese hospitality at our resort.

Exceptionally yours,

Sven Fitjer
Hotel Manager
Report response as inappropriate
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Leiria, Portugal
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 16 June 2014

What an amazing stay we had at Tha Laguna. Genuine friendliness and care from all staff since the very beginning. There was always a "good morning" around the corner, a friendly smile everywhere, from all areas we passed by: restaurants, pool lounges/bar, reception, Spa and Fitness Center. I would say that this is what is expected from hospitality service, but this hotel is far from the extra mile. Food is incredible good at all venues and the Spa it's just amazing. Everything was really good value for money. I would totally came back for any purposes!! If you're doing your check in please find Guest Relations Officer Dina, she will take care of your check in and will assist you for any kind of queries during your stay. When going to the Spa find Therapist Pony for a 150 min Spa treatment (from the head to the toes), you won't regret it!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lcaseiro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 19 June 2014
Dear Lcaseiro,

Warmest wishes from The Laguna Resort & Spa!

We are glad that you had a wonderful and memorable stay at our Resort and we really appreciate your positive feedback regarding our resort and its facilities. Further, we are pleased to learn that everything we offered you along your stay has met your expectation.

Your highlight regarding our staff is highly appreciated and we do hope your nice experience will bring you back here in the near future.

Sincerely yours,

Sven Fitjer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Laguna, a Luxury Collection Resort & Spa

Property: The Laguna, a Luxury Collection Resort & Spa
Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Nusa Dua
#7 Family Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
#10 On the Beach Hotel in Nusa Dua
#11 Luxury Hotel in Nusa Dua
#11 Spa Hotel in Nusa Dua
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Official Description (provided by the hotel):
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 
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Also Known As:
The Laguna, a Luxury Collection Hotel Nusa Dua
The Laguna, a Luxury Collection Resort And Spa
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua

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