We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.
Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
The Laguna, a Luxury Collection Resort & Spa
Ranked #12 of 53 Hotels in Nusa Dua
Certificate of Excellence
Hong Kong, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent”
Reviewed 27 June 2014

Excellent resort with lush gardens. Staff gives attention to details, nice experience. Spacious beachfront area with comfy seats. We had good sleep and enjoyed the fantastic breakfast. Location bit far from common tourist spots but good restaurants (try Bumbu Bali) and spas (Sekar Jagat) are only minutes away.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank paulthesimon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 1 July 2014
Dear paulthesimon,

Warmest wishes from The Laguna Resort & Spa!

Thank you for your staying with us and we are happy to learn that you had an enjoyable stay at our Resort. Further, it is pleasing to learn that our service and facilities have lived up to your expectation.

We do hope your nice experience will bring you back here in the near future.

Exceptionally yours,

Sven Fitjer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,939 reviews from our community

Traveller rating
    1,970
    646
    202
    73
    48
See reviews for
617
1,591
85
151
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (598)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 27 June 2014

The Laguna is by all accounts a 'Luxury' resort! The experience was incredible, from our room with pool access, to the service we received from all staff in the hotel. Unfortunately with luxury comes a fairly hefty price-tag for services within the hotel, including the food. Although the food is very good - we did find it overpriced. However, I believe the price you pay does help keep the better staff to ensure the great service (10% service charge on all items), and keep the hotel stunning by having a good complement of staff to ensure the cleanliness of the hotel and surrounding area. I would definitely return to this resort! Top tip - Be sure to go to the beachside bar for happy hour between 6 and 7 PM and enjoy the live entertainment! We loved every moment of our stay and would definitely return to this resort. Thanks Laguna!

Room Tip: Pool access is a great idea - walk out your back door into the pool - Room 109 is incredible with ea...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DrJord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 1 July 2014
Dear DrJord,

Warmest wishes from The Laguna Resort & Spa!

We are glad to read your favorable review regarding our Resort, service and facilities. Your positive feedback is in line with the surrounding reviews and we are really proud that we have contributed in some small way to making your experience with us a flawless one.

Thank you for staying with us and we look forward to welcoming you back in the near future.

Exceptionally yours,

Sven Fitjer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 June 2014 via mobile

Just got back from one of the most wonderful holidays I've had.
If your looking for somewhere to stay in Bali I would recommend this hotel.
Thank you for making us feel so welcome and taking care of us, nothing was too much trouble for your wonderful staff everything done with a smile.
So sad to leave but can't wait to return in the future
Just a mention for Widi and his little brother Widhi(trainee) who looked after us so well.
Thank you.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank jaksd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 1 July 2014
Dear jaksd,

Warmest greetings from The Laguna Resort & Spa!

we are happy to learn that you had a memorable experience from the day you checked in until departed our shores. Further, it is pleasing to hear that every aspect of your stay has met your satisfaction and we do hope that your wonderful stay will bring you back here in the near future.

Exceptionally yours,

Sven Fitjer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tokyo
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 23 June 2014

We are so in love with this hotel... Especially the beachfront, they have really nice cabanas, the seats has very nice shades, and really endless pool around the hotel. My baby loved the lagoon pool with the sand... They also have nice beachside bars and music at night. The service was excellent. We really emjoyed our stay and would love to come back. This hotel is not superrr big but ot small. Its just nice and so nice for a family vacation...

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Louisa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 24 June 2014
Dear louisa_kus,

Warmest wishes from The Laguna Resort & Spa!

We are glad to learn that you had a relaxing and memorable stay at our Resort and that you enjoy every aspect of your stay with us. Further, it is pleasing to learn that we have contributed in some small ways to making your stay a pleasant one.

Thank you and we do hope your nice experience will bring you back here in the near future.

Exceptionally yours,

Sven Fitjer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
111 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 23 June 2014 via mobile

Stayed for 2 nights for the weekend. The property is not new but well maintained, love the comfort of the room and the green lush surrounding the resort.
Best was the choices of lagoons around, next to beach, pavilions and able to dine at Westin next door or St Regis with inter resort room charge convenience.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank SgnExp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 24 June 2014
Dear SgnExp,

warmest wishes from The Laguna Resort & Spa!

Thank you for your nice review on TripAdvisor and we are glad to learn that you had an enjoyable and memorable stay with us. Your highlight regarding our rooms and lagoon is highly appreciated and we do hope that your pleasant memory will bring you back here in the near future.

Exceptionally yours,

Sven Fitjer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 June 2014

I'm not one to leave reviews but feel it is the least I can do.
I'm writing this review from the hospital which is literally 2 mins outside the hotel.
We arrived Wednesday very late at night after travelling over 24hours.
The reception is breath taking. The only complaint if I could call it one was when we arrived we were greater by staff and guessing its tradition to bang the drum when someone arrives. Drummer wasn't to know our littlen was asleep lol!
Everything from the welcome, to the grounds couldn't be better.
The grounds are kept immaculate. On first view outside the balcony, sprinklers are running, men are sweeping leaves off the grass and people are in the pool fishing out leaves on the surface whilst another hovers the floor of the pool.
The pools are huge but are split up into unique way where they seem to be empty most of the time.
It's located on the beach also. Just like a mini paradise.
The staff are just wonderful.
Why can't every body be so helpful and kind.
We woke this morning to our daughter being sick and running a high fever. We requested water, clean towels and new bedding.
This same list was requested about 4 more times throughout today and each time we were treated with the greatest kindness.
After a couple of hours we called the doctor via reception and within 5 to 10 minutes he was with us in the room long with a assistant and hotel manger. We were given medicines and a doctors report and only cost £35.00.
Unfortunately she continued poorly and the hotel even sent flowers and gave our daughter a teddy which she still has in arms.
We called the doctor again in evening and they said she was dehydrated as couldn't keep water down and admitted her to hospital.
As I'm sure you will appreciate through our worry and concern it was great relief to find that the hospital is on the grounds.
Ambulance drove the 4 minutes to hospital and was there when we were escorted by doctor.
The hotel even sent a representative who stayed through the whole consultation.
Her name is Angey (sorry if spelling is wrong) My wife and I thank you greatly.
The hospital were helpful with the travel insurance and now we are looking to either be in here for 24 to 48 hours.
My wife and I were given a meal of our choice from the menu and she is sleeping now in a bed supplied to us in the private room.
The care from hospital staff I equally as good as the hotel staff.
This could easily have wrecked our holiday but we are put at ease due to the amazing people of this country. They really can't do enough for you.
Never thought when booking a holiday how far medical care is from the hotel but this has been a true blessing for us.
We are here for another 5 nights and looking forward to getting back to the hotel.
Unsure why our daughter has become unwell. Possibly she drank a little sea water, possibly too much sun, maybe just too much new food for her. The hotel gives free bottled water each day and as much as you want. Daughter is 2 and a half for those wondering.
Oh they also sent complimentary porridge when recommended from doctor and tea and coffee are available at no charge.
We thank all the staff from the bottom of our hearts.
We couldn't have been in better hands.
Lots of love to all.
Come stay here, you will not regret it.

Room Tip: Upgrade to a lagoon access room. View isn't as good but swim onto your bal any and feels like yo...
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 1 July 2014
Dear Mark K,

Warmest wishes from The Laguna Resort & Spa!

Thank you for your nice review regarding our resort, facilities, and the team. Further. we are sad to learn that your daughter fell sick while holidaying in Bali and we really hope that your daughter will soon fully recover and will be able to enjoy traveling again.

We are also glad to learn that our team has contributed in small ways to making your stay with us more memorable and we look forward to welcoming you back to our resort in the near future.

Exceptionally yours,

Sven Fitjer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brossard, Canada
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 20 June 2014 via mobile

This hotel is in one of the best beach front locations of nusa dua. The food is okay but not a 5 star quality. The sushi was bland and very disappointing. The BBQ was 'good' at best. The pool and beachfront chairs were always taken... Kind of annoying. The gym was small but well equipped and very clean. The cocktails are phenomenal but very expensive 17$usd each. For the location, it is worth a visit and the pools are huge.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Carmelbb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 23 June 2014
Dear Carmelbb,

Warmest wishes from The Laguna Resort & Spa!

Thank you for staying with us and we apologize if some aspects of your stay did not live up to your expectation. In regards with our F&B pricing, we are pleased to inform that our pricing is in line with surrounding five star establishments which is constantly reviewed to make sure that it remains competitive among similar resorts in the area.

Once again thank you for your feedback and we do hope your concerns will not prevent you from coming back to our resort in the near future.

Sincerely yours,


Sven Fitjer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Nusa Dua hotels
0.4 mi away
Sofitel Bali Nusa Dua Beach Resort
0.5 mi away
Grand Hyatt Bali
Grand Hyatt Bali
#21 of 53 in Nusa Dua
3,359 reviews
1.1 mi away
The St. Regis Bali Resort
Show Prices
Show Prices
Show Prices
0.8 mi away
Ayodya Resort Bali
Ayodya Resort Bali
#17 of 53 in Nusa Dua
3,294 reviews
0.4 mi away
Kayumanis Nusa Dua Private Villa & Spa
2.6 mi away
The Ritz-Carlton
The Ritz-Carlton
#5 of 53 in Nusa Dua
1,473 reviews
Show Prices
Show Prices
Show Prices

Been to The Laguna, a Luxury Collection Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Laguna, a Luxury Collection Resort & Spa

Property: The Laguna, a Luxury Collection Resort & Spa
Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Nusa Dua
#7 Family Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
#10 On the Beach Hotel in Nusa Dua
#11 Luxury Hotel in Nusa Dua
#11 Spa Hotel in Nusa Dua
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Official Description (provided by the hotel):
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood APAC, Hotels.com, Travelbag, Southall Travel, TravelUp, Odigeo, TripOnline SA, Holiday Gems, Traveltool, S.L.U., Cancelon, Evoline ltd and HotelQuickly so you can book your The Laguna, a Luxury Collection Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Laguna, a Luxury Collection Hotel Nusa Dua
The Laguna, a Luxury Collection Resort And Spa
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing