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“Business Trip to Nusa Dua”

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The Laguna, a Luxury Collection Resort & Spa
Ranked #11 of 53 Hotels in Nusa Dua
Certificate of Excellence
Kuala Lumpur, Malaysia
Level Contributor
75 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Business Trip to Nusa Dua”
Reviewed 28 August 2014

A very nice hotel and while waiting for my room to be set up, I was served a local 'jamu' drink and it was so refreshing. The landscape was outstanding and up to every of my expectations. A very quiet area and safe too. My room was a junior suite and there was a platter of local fruits in the room. I can get my food from the hotel restaurants (by the beach was the nicest for dinner with a soothing jazz music at the background and cool sea breeze blowing to your face). I can also take a short walk to Bali Collection nearby for some shoppings, massage and food.

Room Tip: You can request for the sea views room.
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  • Stayed August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Velarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 30 August 2014
Dear Velarie,

Warmest wishes from The Laguna Resort & Spa!

Thank you for your nice review regarding your first experience with The Laguna Resort & Spa and it is very pleasant to learn that you enjoyed the room, grounds and facilities.

We are happy that you had a wonderful stay with us and look forward to welcoming you back to our resort in the near future.

Exceptionally yours,

Sven Fitjer
Hotel Manager
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Biloxi, Mississippi
Level Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 27 August 2014

Stayed here in 2006 for my honeymoon. This was our first time in Bali. We were certainly impressed and though that this hotel was standard for hotels in Bali. Since returning and staying at other hotels (mainly due to price) we now really appreciate the Laguna even more.

Check-in: Had someone meet us right off the jet bridge and take us through immigration and transport us to the hotel. The drive to Nusa Dua, a manicured resort area of south Bali, takes about 20 minutes. There was a welcome ceremony on arrival. We weren't expecting this. Check-in occurred in the room over complimentary mojitos.

Room: We had a ocean view suite on the top floor booked. Very nice room. Had separate living area, dining table, large bedroom and bathroom with two separate entrances to the balcony. Great view. Highly recommend the room. At the time this was by far the nicest hotel we had ever stayed in.

Food: From memory the food was good. The mojitos were certainly the best part. Best we've had up to and since.

Hotel/Beach: Hotel was very manicured. Cabanas by the pool were the highlight! There were always people tending to the landscaping. The beach was not great. About three hours of the day the tide was out too far to even get your feet wet. There were also quite a few hawkers on the beach.

Recommendation: Now that I've stayed at the Grand Hyatt, Conrad, and visited the St. Regis I would rank this best for the value among these. If you're loyal to Starwood (I'm not) that makes the choice easier.

  • Stayed September 2013, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank oregontransplant1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 30 August 2014
Dear oregontransplant1,
Warmest greetings from The Laguna resort & Spa!

We are happy to learn that you had a wonderful honeymoon experience with us and that everything we offered met to your expectation.

Thank you for shared your feedback and we do hope that this memorable experience will bring you back to The Laguna Resort & Spa in the near future.

Exceptionally yours,

Sven Fitjer
Hotel Manager
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Denpasar, Indonesia
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 August 2014

A really good hotel, but not worth 5 stars. When we arrived, we were given a wrong room and only after a lot of arguing we were promised another one, but only after one day. And finally, the next day we changed from the gloomy and dark room to our booked pool access room. It's a really beautiful hotel with lots of pools, clean beach and friendly staff. But there is not enough pool chaise lounges for everyone. I noticed people dropping a towel on them 7am in the morning and then turning up to use them only after several hours had passed. It made me angry, because after 8am all of them were occupied (with towels and no people in sight) and you couldn't find a place to relax outside your room.

  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Nobody K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 2 September 2014
Dear Nobody K,

Warmest wishes from The Laguna Resort & Spa!

Thank you for staying with us and we apologize if some aspects of your stay did not live up to your expectation. We have very well noted all your concerns as well as extended to relevant departments for their review and improvement as we are always looking for ways to improve our resort and service.

We do hope your concerns will not prevent you from coming back to our resort in the near future.

Exceptionally yours,

Sven Fitjer
Hotel Manager
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Lagos, Nigeria
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 August 2014

Hotel location is the best! Hotel is great and the staff is really excellent!! They really make your stay pleasant!! Great beach in front and rooms with lagoon access is great!!! Really good for family to have time together. Great place to stay with family. Evening happy hour at the bar is amazing to sit at the seafront with live music and great cocktails!!! Food... Wow!!! We will go back to stay if visiting Bali...

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RSH611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 27 August 2014
Dear RSH611,

Warmest wishes from The Laguna Resort & Spa!

We are delighted to read your positive review regarding our resort, service and facilities and it is pleasing to learn that you enjoyed every aspect of your stay with us.

Thank you for residing with us and we look forward to welcoming you back to our resort in the near future.

Exceptionally yours,

Sven Fitjer
Hotel Manager
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Melb. Australia
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 24 August 2014

Last week we were in Tokyo staying at Park Hyatt and Conrad Hilton but while both are great 5 Star Hotels they do not have the charisma of Laguna Resort.
We have stated at most of the top resorts in Bali but none have the character of Laguna and it is our favourite resort in Bali.
Whilst it is not a new resort it has character with the most beautiful pools and gardens.
The staff are wonderful and many of them are long time employees.
The food prices are very reasonable and are all inclusive of taxes and government charges unlike most other resorts.
Every Night they have Happy Hour in the bar on the beachfront with singers later in the night providing entertainment. In the same bar you can have light meals such as Tempura Prawns, hamburgers etc and very reasonable prices.
The Bali Collection which has numerous restaurants is within walking distance if you need a change from hotel food.
Breakfast is great and there is a special on at the present time of US$15 if you are an SPG member.
We are staying in a Deluxe Studio Room with a pool view and they are great rooms .
Glad to be here for our 51st wedding anniversary as it a beautiful peaceful resort.
Try it if you have not stayed here.

Room Tip: Studio rooms are huge
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  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank RayL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 25 August 2014
Dear Rayl,

Warmest wishes from The Laguna Resort & Spa!

Thank you for your nice review regarding our resort, service, and facilities and we are glad to learn that you had a wonderful and memorable stay with us to celebrate your wedding anniversary. It is also pleasing to learn that our staff has contributed in some small ways to making your stay a pleasant one

We do hope your vivid experience will bring you back here in the near future.

Exceptionally yours,

Sven Fitjer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rome, Italy
Level Contributor
59 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 23 August 2014 via mobile

Beautiful resort,in a very nice and quite area of nusa dua!far away from kuta...the service is superlative,even if we were there for the new year!the rooms are very nice and some of them have Laguna view!the best are the rooms at the first floor ,where you can jump from your balcony directly into the swimming pool!two different restaurant, if I remember well, one(arwana) near the fantastic beach and the otherone near the swimming pool!you can reserve, if the weather is fine, a table on the beach and taste the fantastic food. one of the guys there,if I remember , the name is sukadana, is always ready and fast to bring what ever you need!the beach is very organized and clean and the staff is always ready to satisfy all your request!the spa is very nice and you can request the massage near the beach!for me was the second time there and I love this place!i think if you need couple of weeks of very relax,it is the right place to go!BEAUTIFUL, I really hope to come back again in the next future ,suksema to everyone!

Stayed December 2013, travelled as a couple
Helpful?
Thank andreajet82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 28 August 2014
Dear andreajet82,

Warmest wishes from The Laguna Resort & Spa!

We are glad to learn that you had a memorable and wonderful stay with us and your feedback regarding our rooms, grounds, beach, and facilities are very much appreciated. Further we are happy to hear that our staff took a good care of you, especially Sukadana who has made your experience with us a personalized one.

Thank you for staying with us and we look forward to welcoming you back to our resort in the near future.

Exceptionally yours,


Sven Fitjer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bordon, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 August 2014

We arived at the Laguna late afternoon greeted so warmly by the hotel with a cold refreshing drink and cold cloth to cool us down as it was so hot we went to the room and we was blown away by how big clean and comfortable it was. For such a big hotel there is staff everywhere and always working hard it is kept so clean so well maintained you can tell they take pride and care of the whole hotel the pools are cleaned every morning and when you see people moaning about this place or certain things it makes you wonder if they actually was staying at the hotel cause we had one problem where the toilet wouldn't flush and one call and 30 mins later sorted there was so many sun beds and you can hire a gazebo for the whole day and receive fruit and water as we'll with it it's so cheap there and your be amazed the breakfast is to die for banana crumble with strawberry jam Is out of this world we ate out at the bali collection every night as it's so cheap you can get a meal for 2 and drinks all for £20 another nice thing about the Laguna is the staff know your name every time walked past someone they knew my name and it was nice to know they take pride in remembering you. DO NOT HESITATE ATAL YOUR BE MAD MISSING OUT ON THIS PLACE.

Room Tip: All rooms seem good to me we was enquireing upgrades they took us around all the rooms so I reckon g...
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  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank Ginge190714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this review, 27 August 2014
Dear Ginge190714,

Warmest wishes from The Laguna Resort & Spa!

Thank you for residing with us and we are happy to learn that you had a wonderful and memorable impression of your holiday from the day you checked in until departed our shores. We are also glad that we have contributed in some small ways to making your stay a flawless one.

Once again thank you and we do hope your memorable experience will bring you back here in the near future.

Exceptionally yours,

Sven Fitjer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Laguna, a Luxury Collection Resort & Spa

Property: The Laguna, a Luxury Collection Resort & Spa
Address: Kawasan Pariwisata Nusa Dua Lot N 2, Nusa Dua 80363, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Nusa Dua
#7 Family Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
#10 On the Beach Hotel in Nusa Dua
#11 Luxury Hotel in Nusa Dua
#11 Spa Hotel in Nusa Dua
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Laguna, a Luxury Collection Resort & Spa 5*
Number of rooms: 287
Official Description (provided by the hotel):
Located in the exclusive Nusa Dua resort area, on Bali's most beautiful beach, the Laguna Resort & Spa boast panoramic view of Indian Ocean. The 257 guest rooms and 19 suites combine modern Balinese style with evocative tropical garden or lagoon views, the resort’s unique Lagoon Access Rooms allow you to step from your private balcony directly into crystal-clear lagoon waters while the 11 pool villas feature expansive private pools. Enjoy our seven swimmable lagoons, the first swimmable lagoon in the world, stretching over 5,000-square-metres though the resort. The Lagoon Spa promises unforgettable activities while our 24-hour Butler Service ensures a matchless experience. The Laguna Resort & Spa offers a wide range of dining options featuring cuisines from around the world. Banyubiru featuring pan-Asian and International cuisines. Arwana, a beachfront restaurant, offers an extensive and unparalled premium coastal cuisine with fresh and live seafood as well as an oyster and sushi bar. Cornerstone features a wine room with a unique setting for private dining and a deli highlighting a sambal corner, a variety of homemade ice creams, chocolates, cakes and daily specialties from the rotisserie oven. In addition, our poolside Kul Kul Bar, Cascade Garden Lounge and Bar, and Sapphire Lagoon Bar offer signature cocktails, wine, spirits and light bites. ... more   less 
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Also Known As:
The Laguna, a Luxury Collection Hotel Nusa Dua
The Laguna, a Luxury Collection Resort And Spa
Laguna Hotel Nusa Dua
The Laguna Hotel
The Laguna, a Luxury Collection Resort & Spa Bali/Nusa Dua

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