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Reviewed 7 September 2016

No pool bar, in five amazing pools? Really? The best resort I've ever been to that you had to hunt for a drink...Losing money big time. What a shame. Cannot say enough about the hotel, the rooms, the beach or the pools, but c'mon. Put in at least one pool bar or hire 200 more waiters. No excuse for this.

Date of stay: September 2016
Trip type: Travelled solo
2  Thank BillyFlint1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thelaguna B, Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded 15 September 2016

Dear BillyFlint1,

Greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Thank you for residing with us and we really appreciate that you shared your experience on TripAdvisor. We are delighted to learn that you enjoyed the resort, rooms, beach and pool facilities which were lived up to your expectation.
At the other side, we have very well noted your concern and shared with our team for further consideration.

We do hope despite your disappointment, we are still allowed to welcome you back to our resort and restaurants in the near future.

Exceptionally yours,

Wayan Parsika
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2016 via mobile

We recently stayed at the Laguna for two weeks on our honeymoon. The place was amazing, fantastic beach and pools. Lots of privacy as sun beds are in all different places around the hotel. We had a studio deluxe room which was great, very comfortable with a lovely view of the pool. The staff are extremely friendly and the buffet breakfast had so many choices. We also had a massage at the spa which was incredible. Definitely stay at the Laguna again if we went back to Bali.

Date of stay: August 2016
Trip type: Travelled as a couple
Thank Jennygiggles
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thelaguna B, Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded 15 September 2016

Dear Jennygiggles,

Greetings from The Laguna Resort & Spa, Nusa Dua Bali!

It was a real pleasure to welcome you both in The Laguna on your honeymoon. We are happy to learn that you enjoyed two enriching weeks with us and the service elevate by our associates had made your stay even more memorable one.

Thank you for staying with us and together with The Laguna Team we look forward to your return visit in the near future.

Exceptionally yours,

Wayan Parsika
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2016

The Laguna Resort is the perfect place to relax in a cabana by the beach or on the pool side, surrounded by pretty gardens, bars and sea views. The room was a bit tired but it still managed to impress with direct pool access, a high level of cleanliness & comfort. The spa and fitness facilities were fantastic with a long list of treatments to help you settle into the chilled vibes around you. If you prefer somewhere with a bit more culture, this isn't for you as it is a 'typical' resort, albeit with a luxurious edge. Still, we do not regret staying there for part of our honeymoon as we were happy to relax and take several trips to the spa! Thank you to all staff, especially Cahiya (Arwana restaurant), Indra (Kul Kul Bar) and Wati (Spa) for their friendly service, good conversation and smiles!

Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank ZoeyRoxanne
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thelaguna B, Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded 15 September 2016

Dear ZoeyRoxanne,

Warmest wishes from The Laguna Resort & Spa!

Thank you for your nice review regarding your experience with us and it is very pleasing to learn that you enjoyed the resort's grounds, beach and the service from our associates.

We hope you will return to experience our refreshed rooms next year.

Exceptionally yours,

Wayan Parsika
Executive Assistant Manager

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Reviewed 5 September 2016

Nusa Dua was once a very special place, natural and beautiful. Then the government identified its development potential and sold off plots to developers and now a Westin rubs shoulders with a Luxury Collection from Starwood and Melia. It's perfectly fine and well maintained but lacking in soul and authenticity. Great place to hit the sun beds. BUT not to see the real culture of Bali. Could be a great family hotel with some thinking.

Room tip: Get a room nearer to the sea rather than lobby as that's where all the action is!
Date of stay: September 2016
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank davidnhornby
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thelaguna B, Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded 14 September 2016

Dear davidnhornby,

Greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Thank you for your recently staying with us and we are delighted to hear that we are exceed your expectation in term of location, environment and resort's maintained.

We do hope this nice experience will bring you back to The Laguna in not to a distance future.

Exceptionally yours,

Wayan Parsika
Executive Assistance Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2016 via mobile

Amazing staff - they made the place. Everyone from front desk, doorman,spa staff, waiters , gardeners to the mini bar man - everyone greets you whenever they see you and speak amazing English
They are accomodating and will help with anything you need.

5 pools to choose from and never busy - which was great.
Resort was clean and tidy with a friendly atmosphere

Fab spa facilities - one of the better ones

Restaurants were good and plenty to choose from

Only downsides were
Uncomfy pillows
Cocktail selection / taste not the best

Excellent security. Better than the other hotels in nusa dua

Enjoyable stay and would recommend

Date of stay: September 2016
Trip type: Travelled with friends
Thank billyoats1110
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thelaguna B, Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded 14 September 2016

Dear billyoats1110,

Greetings from The Laguna Resort & Spa, Nusa Dua Bali!

We really appreciate your kind feedback regarding our service and facilities and good to learn that we have contributed in some small way to making your stay with us a most memorable one.

Thank you for residing with us and we look forward to welcoming you back to The Laguna Resort & Spa in the near future.

Exceptionally yours,

Wayan Parsika
Executive Assistant Manager

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