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Reviewed 29 May 2019

Great resort with large swimming pool , and i stay for group meeting , the service was great, thank you for bogi from room seevice that assist me for sahur arrangement

Best Regard

Catur Hermawan
Room 345

Date of stay: May 2019
Trip type: Travelled on business
Thank Caturr H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lagunanusaduabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded 29 May 2019

Dear Caturr H,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Our utmost gratitude to you for choosing The Laguna for group meeting.

We are thrilled to learn you have had enjoyable stay and that we contributed in some small way to make your recent stay at The Laguna Resort & Spa a pleasant and memorable one. I will certainly share your review and your complimentary words to the entire team as I believe that they will feel very cherished especially for Bogi.

We certainly will be happy to seeing you back whenever your travel plan bring you back to this island.

With kind regards,
Lucia Liu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2019

First 2 nights of our holiday we received letters on the bed advising us that the hotel was closing the main beach for a corporate function. There were over 150 people at the function for 3 days taking over the hotel. Parts were closed for them and banners everywhere as well the nicest parts of the hotel being section off for them they had various load band playing and pop up bars just for them. Any guests staying here were totally excluded and disregarded off. In regards to the grounds, they were beautiful with the exception of the pools as only one had been tiled the rest had all patching swimming pool lining, never seen this in a 5-star hotel before. The staff made up for the damp smelling rooms and the excessive plastic these hotels generate along with no bins throughout the hotel. Having travelled the world I certainly would not grade this hotel as a 5 star and think it would be a lucky 4 star, so I strongly recommend before going here that you make sure you check out what functions are on. Personally, we were extremely disappointed, the drink was very overpriced and the service was not the best with you often having to search for a waiter around the pool, again not what one would expect from a 5 star. I am not quite sure what previous experience people have had of 5 stars on here but when put up against a 4-star hotel like the Rendezous in St Lucia the Laguna would be a 3-star in compassion.

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank bradessex
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lagunanusaduabali, Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded 29 May 2019

Dear bradessex,
Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!
First of all, thank you for staying at The Laguna and for shared your experience on TripAdvisor.
So glad to discover that love the beautiful resort grounds, we however have unfortunately fallen short of our goal to satisfied your recent stay with function disturbance of an in house group on couple of nights. A basic function in a hotel is to facilitate a restful condition, we deeply regret and please accept our apology for not well manage this situation which cause inconvenience during your stay.

I really appreciate your constructive feedback as a lesson for us in the future to continuously focus to keep all our guest comfort’s stay.

Once again, thank you for staying with us and we do hope despite on the less than perfect experience we do hope to welcoming you back and rest assured we will look after you to make your next holiday an enjoyable one.

With kind regards,
Nizelania Tarini
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2019 via mobile

Spent a wonderful 10 days at this hotel. The staff are amazing. Special thanks to Wibawa at the Kulkul bar who couldn’t do enough for us, Budi and Yogi at the Sapphire Lagoon bar and Beni and Agus who served us at breakfast with fresh mango and mangosteens that we’re out of this world. Will definitely return to this wonderful hotel.

Date of stay: April 2019
Trip type: Travelled as a couple
Thank 65jgb
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lagunanusaduabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded 28 May 2019

Dear 65jgb,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Thank you for your recently staying with us. So glad that you have had ten enriching days at The Laguna and enjoyed the friendly also attentive service delivered by our dedicated team such as Wibawa, Budi, Yogi, Beni, and also Agus.

Once again, thank you and together with the Laguna team we look forward to welcoming you back in the near future.

With kind regards,
Lucia Liu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2019

Great resort. We were platinum members so got a room upgrade and daily breakfast buffet was included. Great beach, pools and food. staff are very friendly and go out of their way to ensure you have a great experience.

Date of stay: December 2018
Thank LeahKicks
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lagunanusaduabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded 28 May 2019

Dear LeahKicks,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Thank you for being Marriott Bonvoy's loyal customer and also for taking the time to post a wonderful comment of your experience with us on Trip Advisor. It is so delighted to know how impressed you were with benefit received, cuisine, choices of pools and beautiful beach. Your impression with Laguna service even more made us happy that you left the resort with enriching experience.

Certainly we look forward to welcoming you back to The Laguna in the near future.

With kind regards,
Lucia Liu
General Manager

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Reviewed 25 May 2019

Beachfront five star hotel with great facilities, 7 amazing lagoons, great hospitality from the staffs and convenient room to stay. Definitely will come back again to stay here when I visit Nusa Dua area.

Date of stay: May 2019
  • Trip type: Travelled solo
    • Value
    • Cleanliness
    • Service
Thank LuciaPrihandini
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lagunanusaduabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded 25 May 2019

Dear LuciaPrihandini,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Our utmost gratitude to you for choosing The Laguna as the resort for recent Bali holiday.

We are thrilled to learn you have had enjoyable stay and that we contributed in some small way to make your recent stay at The Laguna Resort & Spa a pleasant and memorable one.
I will certainly share your review and your complimentary words to the entire team as I believe that they will feel very cherished.

We certainly will be happy to seeing you back whenever your travel plan bring you back to this island.

With kind regards,
Lucia Liu
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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