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“Very Good Hotel In a Great Location”

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Nusa Dua Beach Hotel & Spa
Ranked #17 of 54 Hotels in Nusa Dua
Certificate of Excellence
Reviewed 26 August 2014

Stayed here for 2 weeks from Aug 7th 2014, travelled as a couple.

Location: The hotel is situated in Nusa Dua about 20 minute (35 minutes in traffic) taxi ride away from the main Denpasar airport. The hotel is situated away from the more busy areas of Bali (Kuta), to the South of the Island in a more quite section. Being a small island there is no train / tram / metro service...all public transport is by bus, but as taxi's are reasonably cheap tourist just use them. The whole Nusa Dua area is closed off to give a nice sense of security and seclusion. The beaches are wonderful, golden sand and clear water. There is a shopping centre about 10 mins walk from the hotel which has plenty of shops and eateries. Look out for the offers on massages...you can get a 1 hour foot massage for the equivalent of £7! The price of food in the shopping centre restaurants is slightly cheaper than the hotel...but in terms of choice, you don't have the variety IMHO. There is a shuttle bus to a shopping centre, however its only a short walk and the way the bus picks up and drops off at every hotel, by walking you can nearly beat it to the shopping centre on some occasions. There are also a few local shops around which are great for souvenirs such as wood carvings. I found these to be cheaper than the ones in more touristy areas of Ubud.

Food: We paid for the breakfast for our stay. The breakfast is very good. Some Danish pastries, pan au chocolat, muffins etc. The hot breakfast was average...Scrambled eggs, sausages, mushrooms, hash-browns, bacon, toast, beans. But not fried mushrooms....& not many veggie options such as veggie sausages. The cereal choice was poor though...only 3 choices rather than packets of the Kelloggs variety packs you normally get in good hotels. There were also lots of fresh juices, meats, fruit and yoghurt. We did have dinner a few times in the various restaurants in the hotel, the food is quite good, but a little pricey, in that is costs the same for as it would in the UK. I think the hotel realises this and supplies money off vouchers for every £10 you spend, however this only get you £2.50 off. The hotel restaurants do have good variety and sometimes entertainments such as singers and bands. Plus as you can walk down the beach path to other hotels, you are only a short walk away from lots of other restaurants, some better / cheaper than this hotels, some not.

Room: The room was an average size, clean and tidy with a small balcony, small bathroom, shower but no bath. The bed was large. The TV was flat screen however if it doesn't have any USB ports...which would have been nice as we bought a USB key along to watch some films. For English speakers, your limited to news channels and a few movie channels. There is a kettle for tea/coffee & you receive 2 bottles of water per day which is a nice touch. The room has a standard safe and mini-bar, iron and ironing-board & is air conditioned.

Spa & beach area: There's a Spa adjacent to the hotel, we never used this so can't comment on it. The hotel has 2 large pools and a few smaller ones. The is a bit of a rush of sunbeds between 11am - 2pm so sometimes you can end up on the beach without one. Easy to walk up the beach to other (and cheaper) restaurants.

Staff: Front desk staff are very good and were helpful, i.e. transport, attractions to see etc. They told us about the WIFI throughout the hotel which costs to use in your room or is free in the lobby where you can also use the hotels desktop computers. (maybe this could be included in the room rate as many other hotels offer Wifi for free???). There are about 4 people that are on the front desk and i can only say good things about them, Many as expected are multi-lingual, speaking English ...so no issues with asking for anything. I was very grateful to them when they helped out with questions about transport and local amenities.

Misc: Be warned that when you get off the flight and before collecting your luggage you have to pay $35 each for a enrty VISA and then queue for about hour through customs....a long time after a long flight. :( There is a taxi counter after baggage collection...a FAIR price for a taxi to the hotel is around 150,000 rupiah. Nearly EVERYWHERE in Bali you can haggle for the cost...so go ahead and try it....i think the sellers half expect it so always quote you a price double what they expect, knowing you will haggle some money off. Everywhere in Bali, you will get locals trying to sell you things. A quite "No Thanks" usually suffices and you are left alone. Never ever fall for some of the cons though where you get into a conversation and eventually asked "What is you program for tomorrow?". Basically the seller will offer a deal to take you to X, Y, Z....best to not do this even if it sounds cheap...make all bookings through your hotel. Another con we found in the shopping centre is being approached by sellers telling you about a new hotel (the best in Bali apparently ;) ) that they are advertising. You are handed 2 vouchers and after more advertising chatter are told to open the vouchers up and low-&-behold, you have won a FREE trip to the hotel for a 3 night stay and sometimes even a cash reward of $X. Nothing is free, its all a con..just walk away....they won't bother you again.

For the amount we paid and the facilities on offer at the hotel, i would recommend this hotel....

Mr and Mrs Patel, Room 2207.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
7  Thank Hem P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 26 August 2014

Everyone from manager down are so friendly and helpful, nothing is to much after spending a hectic time traveling in Europe it was so nice to relax by the pool and be waited on, also the breakfast were great and the staff superb.The rooms are top rate.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Terry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruce W, Director of Sales at Nusa Dua Beach Hotel & Spa, responded to this reviewResponded 1 September 2014

Dear Terry,
We really appreciate your comments and review on Trip Advisor and we are delighted to hear your holiday here at Nusa Dua Beach Hotel & Spa was a special one.
We look forward to seeing you back here for your next holiday in Bali.
Be sure to check out our new website to keep up with everything we are doing and offering here in Nusa Dua.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
3617
Reviewed 24 August 2014

I'm going to start with the greats about this trip as there are many. We booked a deal and upgraded our package to the Club which was excellent value. We had our two boys in our room in rollaway beds but we had a seperate living area for after hours which worked so well. The Club package opened up the ability for afternoon tea refreshments which allowed us to have a few snacks with the kids before bed. The evening cocktails were great, especially given our central location. The team were very tolerant in us having some of the cocktails closer to our room after they had gone to bed. Breakfast was amazing for Bali standard. The pool and facilities are great as is the spa, which included some treatments in our package. Being a runner the beach trail was also very handy
We met the whole management team as well who were very friendly.
Some small negatives. The kids club was not very entertaining for the kids. They only only went a couple of times and really didn't want to go back. If any deal offers fast track through the airport (immigation) then forget it. Our supposed package and fast track deal got us no favours other than a man meeting us as we got off the plane and showing us to the line. Apparently the fast track stopped weeks ago. I was not impressed with two young children andt the whole process taking around 90min.
I'll be back

  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angelina A, Manager at Nusa Dua Beach Hotel & Spa, responded to this reviewResponded 3 September 2014

Thank you for sharing your experience on Trip Advisor about your recent stay at Nusa Dua Beach Hotel & Spa.

We are delighted that you enjoyed your stay at the Palace Club accommodation. Please be assured that we have noted your feedback regarding the Kid’s Club and we will take corrective action to maintain the quality.

From all the team here we look forward to welcoming you back again.



Sincerely,
Angelina
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2014

We took a Deal (from Deals.com) to stay at this resort with my two daughters and their families. We had 3 children from 4 months to 7 years, stayed for 8 days and loved it. Helped by the beautiful weather as well. Friendly and helpful staff, comfortable room cleaned every day, a pillow menu! Activities if you are interested. On the beach, extensive pools, enough sun lounges, food on call everywhere, magnificent breakfasts. Easy to walk up the beach to other (and cheaper) restaurants. Our deal included some meals to match their special entertainment nights which were buffets. There is a shuttle bus to a shopping centre which is like a mall, but if you wanted a more Balinese shopping experience you can walk out the front of the resort and pick up a cheap taxi ride. The spa is wonderful and the staff there are very attentive. I can truly say our whole family had no complaints.

Room Tip: We were on the first floor which was fine for us, but a garden room facing the palace club is very q...
See more room tips
  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank chooklady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angelina A, Manager at Nusa Dua Beach Hotel & Spa, responded to this reviewResponded 2 September 2014

Thank you for your wonderful review on Trip Advisor about your recent holiday here at Nusa Dua Beach Hotel & Spa. Your comments have been shared with our wonderful staff.

Please refer to our new website for the best packages and prices available for your holiday in Bali.

We look forward to seeing you back here at Nusa Dua Beach Hotel & Spa.



Sincerely,
Angelina
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2014

the hotel is elegant and tranquil for couple of nights we spent there at the end of our holiday... the rooms are beautifully designed and the staff were very friendly and helpful. i particulary enoyed the large pool to thoug access to the very beautiful beach is just as conveniet. we ate at their restaurant on the 1st night and the food was so delicious and service attentive. all i can say.. that was wonderful stay.. thank you Nusa Dua Beach Hotel and Spa!

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank NPRW2210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angelina A, Manager at Nusa Dua Beach Hotel & Spa, responded to this reviewResponded 2 September 2014

Thank you for choosing Nusa Dua Beach Hotel & Spa and taking the time to share your positive experience with Trip Advisor readers.

We are delighted to read that you had a great time here and enjoyed every minute of your holidays.

Looking forward to welcoming you again!



Sincerely,
Angelina
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2014

Great hotel, very helpful and friendly staff. Had a trio band playing covers at the restaurants every night, they were very entertaining. Perfect location, easy walk to the collection (main shopping centre) and the smaller village shops which are cheaper and have really good food and massages. Resort spa was the best and hanging out at the spa pool was quiet and relaxing.

I would recommend booking a palace club room as it looked amazing and we were quite jealous.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank NickReadshaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruce W, Director of Sales at Nusa Dua Beach Hotel & Spa, responded to this reviewResponded 22 August 2014

We really appreciate your comments and review on Trip Advisor and we are delighted to hear your holiday here at Nusa Dua Beach Hotel & Spa was a special one.
We look forward to seeing you back here for your next holiday in Bali.
Be sure to check out our new website to keep up with everything we are doing and offering here in Nusa Dua.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2014

This was the 3rd time my Wife have stayed and quite frankly it was an outstanding experience once again and we will certainly return.The Palace Suite was extremely comfortable and the staff in all the areas were excellent.We look forward returning next year
The food outlets are good particularly the Maguro Asian bistro.
The leisure facilities are outstanding

Room Tip: Palace rooms and Palace Suite
See more room tips
  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Irvine V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angelina A, Manager at Nusa Dua Beach Hotel & Spa, responded to this reviewResponded 2 September 2014

Thank you for keep coming back to Nusa Dua Beach Hotel & Spa and we are delighted that you had a wonderful holiday in Bali.

Our new website has just been launched and should keep you updated with everything we are doing here including some very special offers when you book direct.

From all the team here we look forward to welcoming you back again.



Sincerely,
Angelina
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Nusa Dua Beach Hotel & Spa

Address: | Kawasan Pariwisata Lot North 4, Nusa Dua 80363, Indonesia
Phone Number:
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Nusa Dua
#8 Top resorts Hotel in Nusa Dua
#9 Family Hotel in Nusa Dua
#11 Romantic Hotel in Nusa Dua
#15 On the Beach Hotel in Nusa Dua
#15 Spa Hotel in Nusa Dua
#16 Luxury Hotel in Nusa Dua
Price Range: £77 - £170 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Nusa Dua Beach Hotel & Spa 4.5*
Number of rooms: 382
Official Description (provided by the hotel):
Nusa Dua Beach Hotel & Spa is located on Bali’s southern peninsula, just 15 minutes from Ngurah Rai International Airport via the Bali Mandara toll road. The hotel has welcomed kings and queens, presidents and other dignitaries over the years. Each guestroom is decorated with authentic Balinese furnishing and offers stunning views of manicured tropical gardens or vistas of the ocean from the terrace or balcony. The 5-star Nusa Dua Beach Hotel & Spa, Bali features 3 outdoor pools and direct beach access. The resort resembles a Balinese palace with complete Spa facilities, 5 Restaurants and 4 Bars, meeting rooms and an outdoor theatre. Wi-Fi is available throughout the hotel. ... more   less 
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Also Known As:
Nusa Dua Beach Hotel And Spa
Nusa Dua Beach Hotel Nusa Dua
Nusa Dua Beach Resort
Nusa Dua Beach Hotel & Spa Bali

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