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“Good hotel; pity about the location”
Review of Melia Bali

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Melia Bali
Ranked #14 of 54 Hotels in Nusa Dua
Certificate of Excellence
Reviewed 27 November 2013

I stayed at the Melia recently because I was attending a conference there. Frankly, I can't imagine why anyone would want to stay in the Nusa Dua area unless, like me, you are attending an event there and don't really have a choice. Nusa Dua is the least Balinese of all Bali's beaches. It's a large gated complex containing several large upmarket hotels and the main convention centre (where the 2013 APEC Summit was held). There are much better beaches to be found on the island. The stretch in front of Melia is particularly uninviting at low tide. What a contrast to Seminyak, a wide shimmering expanse. And unlike Seminyak, Jimbaran and other areas, Nusa Dua lacks independent seafood restaurants on the beach.

If work does confine you to Nusa Dua, though, the Melia is a good choice, probably cheaper than some of the other more luxurious options, but perfectly fine. The decor shows its age (it was built in the 1980s) but everything is well maintained. The wifi was superb – it worked everywhere, even at the beachside bistro. Service is excellent and the food is good. The Bali Connection mall is next door, a 10 minute walk. This has several modern Indonesian and Western restaurants, and the competition keeps prices low.

Room Tip: The hotel is sprawling, and Building IV is pretty long walk from the lobby.
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  • Stayed: November 2013, travelled on business
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2  Thank AirconditionedNation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayan B, Manager at Melia Bali, responded to this reviewResponded 22 December 2013

Warmest greetings from Melia Bali,

Dear AirconditionedNation,

We are so glad to hear you were quite happy with our hotel, facilities and services. However we are sorry to hear that you do not really like the hotel location. Nusa Dua area is a great area to get away from the masses area like Kuta, Seminyak and Jimbaran; while still being able to enjoy great dining and sightseeing. As the new toll bridge had recently opened, distance does not matter anymore to go anywhere.

Do get in contact with any of us for any specific requests or information on your return visit.


Best regards,


Hotel Management

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Reviewed 27 November 2013

We stayed at the Melia Bali for our honeymoon. We had a great time! The staff was very friendly and helpful and the service was great. The room we stayed in was a bit dark but always very clean. In the bathroom you could see that the hotel is getting older and would need some renovation. The breakfast was absolutely great. There was plenty of everything you could dream of and there was a very nice eating area in the patio. The hotel site was extremely beautiful and you could tell that it was well maintained.

  • Stayed: September 2013, travelled as a couple
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Thank bumbacherm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Made N, Manager at Melia Bali, responded to this reviewResponded 3 December 2013

Dear bumbacherm,

Warmest Greetings from Meliá Bali!

We would like to take this opportunity to thank you for spending your time at the Meliá Bali on your holiday and taking the time to write your review of our property in TripAdvisor.

We are happy to learn that you had a wonderful honeymoon at our resort with the service and facilities provided. We wish you a wonderful marriage journey ever after and we look forward to welcoming you back on your next Bali trip.

Best regards,

Hotel Management

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Reviewed 27 November 2013

I stayed here during a global conference.

The Melia Bali is located within the Nusa Dua resort enclave, which is a secure, gated community where you can find these huge 5-star hotels. The place is clean but is a sanitized version of Bali. It's a bit far from the noise and parties of Kuta, and the cultural delights of Ubud.

Coming into the property, you can get overwhelmed by its sheer size. You can get lost here! Check in can take a long time, especially if there are tour groups and conventioneers checking in with you. Check in staff are friendly but a bit stiff. There at around 4-5 wings where the rooms are, and if you happen to be placed in Building 4, you'll be in for a long walk. The decor of each room is a bit muted for Bali. The bed is large and comfy, with lots of pillows. There is a large balcony, which in my case, faces the lagoon-type swimming pool, which I think is only accessible to the ground-floor rooms that open to it. The bathroom is rather smallish for a 5-star hotel. There is a large flat-screen TV, and the wifi is free, and quite fast. You have to do a bit of walking to reach the large swimming pool and the beach. The grounds are expansive, with a lot of tropical flowers, greenery, sculpture and fountains.

You have your breakfast in the large cafe, and there is a large choice of fare, from continental, breads, an egg station, Japanese, Korean, local, etc. But it does get very busy starting around 7:30, when the tour groups descend. Come in early, and go for the tables outside, near the fountains and fish pond.

It's a 6-minute walk to the Bali Collection shopping mall, where you can choose from several restaurants, have a Starbucks Coffee, exchange money, view and haggle for souvenirs, and get some groceries. If you're looking for cheaper stuff, get a taxi (Blue Bird!) and go to Hardy's Supermarket, which is outside the gates, around a 5-minute ride towards the airport.

All in all, this self-contained mega hotel would suite those who prefer just to stay in one place, and just soak in the waters of the pools or the beach (which I find not to be that enticing). But for those who want to go out and explore the real Bali, this place would be rather far and cloistered.

Room Tip: This is a huuuuge place, so try to be strategic when choosing which wing to stay in.
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  • Stayed: October 2013, travelled on business
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Thank TheShrike_inManila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayan B, Manager at Melia Bali, responded to this reviewResponded 22 December 2013

Warmest greetings from Melia Bali!

Dear TheShrike_inManila,

As a business traveler I understand you are often on busy schedule, so thank you for taking the time to share your experience. Nusa Dua area is a great area to get away from the masses while still being able to enjoy great dining and sightseeing. Had stayed in 55 different hotels, we believe that you have written the most objective review of our hotel.

Many people say "big is beautiful", we have 4 different buildings in our hotel, unlike other cities worldwide, in Bali we are not allowed to build a high raised skyscraper buildings. The maximum number of floor is only four (4) levels or not higher than the height of coconut palm trees. This local regulation was made to keep and maintain the Balinese culture, also not becoming to be a concrete jungle like in other metropolitan cities. This for sure, will make Bali island, the people, the culture really unique and different. One of the uniqueness is that on nyepi (silent) day, we seized all daily activities, no vehicles and transportation (except for emergency), switched off the lights, closed the airport for 24 hours!

Thanks for reviewing us and we hope to see you again soon!

Best regards,

Hotel Management

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Reviewed 26 November 2013

We spend couple of days at Melia Bali and were really satisfied with the hotel.
The location of the hotel is amazing. Hotel itself has so many green areas, the swimingpool is very nice as well. Room was very comfortable. Breakfast was also very nice - so many things to choose. Maybe only juice during breakfast should be fresh and not so warm. I really enjoyed all the aspects of the hotel.
Ofcourse it's a little bit old hotel and some places would need a renovation, but overall it didn't bother us at all.
I really recomend this hotel especially to coules who want to have some romantic time in Bali.
We loved it!

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Melia Hotels International
Thank Michal1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Made N, Manager at Melia Bali, responded to this reviewResponded 3 December 2013

Dear Michal1313,

Warmest Greetings from Meliá Bali!

We would like to take this opportunity to thank you for spending your time at the Meliá Bali on your holiday and taking the time to write your review of our property in TripAdvisor.

We are happy to learn that you had a wonderful stay at our resort with the service and facilities provided. Once again thank you and we look forward to welcoming you back on your next Bali trip.

Best regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2013

Stayed here for 6 nights recently. Arrival welcoming and check in was pretty good considering we arrived around 11pm. Our first room was good (4208), it was a bit smelly from the air con and humidity but otherwise alright. Found it difficult to get a good nights sleep though. Breakfast each day was delicious with a huge selection to choose from. The second day we were there we arrived back from our tour in the morning to find the entire of building four smelled like varnish and a heap of noise coming out of the rooms opposite us. Turns out they were renovating and had not informed us. I raised this issue with the front desk and despite the initial confusion (language barrier) they were happy to upgrade us away from this to a junior suite (3209). These rooms are pretty good and the one we had didn't smell anywhere near as much as the first one.

One thing to watch out for is that when the hotel employees want to come into your room, they will simply knock and open the door without waiting for you to answer. Although we didn't get caught out by this, it would suck if you were in the bathroom or something and didn't hear them come in. My advice is to use the door catch and the 'do not disturb' signs. Although even when we did have the do not disturb sign on the door, we still had one of the employees bashing on the door trying to open it, just to give us a fax. Very annoying indeed! Like I said, use the door catch.

The pricing at the hotel is not that cheap by Bali standards, and this is probably due to the fact you are kind of captive to the resort and the Nusa Dua area. Some of the restaurants offer food at the same price as in Aus. Still the food was delicious and the service friendly and efficient. The spa suffers from the same case, cheap by Aussie standards but wildly expensive for Bali. The treatments themselves are relaxing and the facilities are great.

Overall, Melia Bali is a nice place to stay. The pool is great, the gardens are well maintained and the food is delicious. Just those few negative points about the room, pricing and people busting into your room detract from the place.

  • Stayed: November 2013, travelled as a couple
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1  Thank westausbloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayan B, Manager at Melia Bali, responded to this reviewResponded 22 December 2013

Warmest greetings from Melia Bali.

Dear westausbloke,

Thank you for your review. We are deeply apologetic for the difficulties you encountered during your stay with us. We do hope that you will return to us so that we may have the opportunity to prove that this was a single occurrence and that we aim to provide the best possible service at all times.

In regards to the pricing of our restaurants and spa, it is considerably cheaper compared to other hotels and resorts in Bali. We do have offered many different ways to enjoy our culinary also different promotions at our spa.

The next time you are staying with us, please reach out one of us to get more detail information about our special offers. We hope to have the opportunity to welcome you back!

Best regards,

Hotel Management

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Reviewed 21 November 2013

appeared in my account a fraudulent charge, which was eventually resolved quickly, however during the process of packing to leave we lack a shorts and beauty products (these last ,only to arrive at our next destination) the clerk of the hotel was harsh and repeatedly tried to contradict forgetting that I am a guest, after contact with security officer, a registration was opened,up to 2 days and so far no one contacted in whole lack of respect for the client, I was dissatisfied with my stay as I travel the world and was the first time that something is missing from my room, just on my honeymoon.

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Melia Hotels International
Thank BRunoMPEres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayan B, Manager at Melia Bali, responded to this reviewResponded 22 December 2013

Warmest greetings from Melia Bali.

Dear BRunoMPEres,

Thank you for your review. We are deeply apologetic for the difficulties you encountered during your stay with us. We take your comments here very seriously, and are conducting a full investigating related to your review.

In regards to the missing items, our hotel has established a procedure for following up any lost and found property that does not belong to the hotel. All items found in the guestrooms, public area or within the hotel premises will be kept and recorded in our Lost and Found department. We had checked and investigated the staff that cleaned your room, unfortunately we could not find any data that matched with your description.

We do hope that you will return to us so that we may have the opportunity to prove that this was a single occurrence and that we aim to provide the best possible service at all times.

Best regards,

Hotel Management

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Reviewed 19 November 2013

Enjoyable 8 days stay.
The resorts facilities, gardens and pool were excellent. Staff was friendly and helpful. The breakfast buffet was delicious and plentiful which is important when travelling with kids.
A couple of negatives which include the standard of the room. It was clean but looked dated.
My wife and I stayed at this resort 12 years ago and the rooms have not changed and look the same. The family room we stayed in required an interior update. Especially the bathrooms which had a leaking toilet downstairs and are showing signs of wear and tear.
Overall it was a pleasant stay.
Tom B.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Melia Hotels International
Thank Tom B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Made N, Manager at Melia Bali, responded to this reviewResponded 3 December 2013

Dear Tom B,

Warmest Greetings from Meliá Bali!

We would like to take this opportunity to thank you for spending your time at the Meliá Bali on your holiday and taking the time to write your review of our property in TripAdvisor.

We are happy to learn that you had a wonderful stay at our resort with the service and facilities provided. We noted on your comments to improve our facilities better, once again thank you and we look forward to welcoming you back on your next Bali trip.

Best regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melia Bali

Address: Kawasan Wisata ITDC Lot 1 | PO Box 88, Nusa Dua 80363, Indonesia
Phone Number:
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Top resorts Hotel in Nusa Dua
#10 Business Hotel in Nusa Dua
#13 On the Beach Hotel in Nusa Dua
#13 Spa Hotel in Nusa Dua
#14 Luxury Hotel in Nusa Dua
#14 Family Hotel in Nusa Dua
#19 Romantic Hotel in Nusa Dua
Price Range: £55 - £174 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Melia Bali 5*
Number of rooms: 494
Official Description (provided by the hotel):
Situated on the shores of Nusa Dua - Bali’s prestigious resort enclave – this beachfront property is a unique sanctuary of exotic beauty and comfort with only 15 minutes away from Bali’s Airport, its proximity makes it the perfect hideaway for those seeking a dream vacation. Be charmed by the unique nature of Meliá Bali’s contemporary tropical architecture and spacious gardens expressing the essence of Bali. Its enormous lagoon swimming pool winds throughout the hotel grounds, providing guests with a place to relax and refresh. Perfectly located, within walking distance to Bali Collection, the main shopping centre to food and entertainment malls as well as the International Nusa Dua Convention Center. The ITDC (International Tourism Development Corporation) area is recognized for its luxury and safety. ... more   less 
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Also Known As:
Melia Bali Indonesia Hotel Nusa Dua
Melia Nusa Dua
Melia Bali Hotel
Melia Bali Nusa Dua

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