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Reviewed 13 November 2017 via mobile

Spent the first two weeks of October at the Melia Bali to celebrate a special birthday. Flew with Emirates, business class as a special treat and although it cost a fortune it was well worth it for the extra comfort and perks on the two flights which totalled 16 hrs. Thanks to the lie flat beds we arrived refreshed and without jet lag. We were greeted at the airport by a rep and had our own car and driver. It took only about 25 mins to reach the hotel whereupon we were given a refreshing drink as we were checked in. We were then es orated yo our room along with our luggage by a Porter. We were not disappointed. We had upgraded to a lagoon access suite and it was lovely. The bed was very comfortable and large. Dining table and four chairs, a sofa that I guess made up into another bed and direct access from our patio into the swim up pool. Two comfy sunloungers , table and parasol furnished this area. The lagoon pool rooms are surrounded by beautiful gardens and it was lovely to sit and admire them and the local birds and squirrels bobbing about. The only negatives I could mention about the room are the lack of wardrobe space , which would not hold 2weeks worth of our clothes . I guess they don’t have so many guests that stay for this length of time maybe. The other negative was the noise around the pool some days. There were a lot of Australian families there during our stay as it was their school holidays. They were all well behaved but it could get a little rowdy sometimes. There are quite a few rows of swim up rooms , maybe the hotel could make one section for adults only so that those who want peace and quiet can have some. Just a suggestion , but it never spoilt our holiday. The hotel is very large and the grounds are stunning and beautifully kept. It was a pleasure to just go for a stroll in them, even if we did nearly always end up at the beach bar. I should have mentioned that we went on an all inclusive basis and I’m glad we did, as the prices of food and drink in the hotel seemed quite high. Alcohol was certainly not cheap, probably as Indonesia is a Muslim country, although Bali is mainly Hindu. We certainly felt we had value for money on the all inclusive anyway. There are 5 restaurants to choose from, just book,a table at reception, and all of them were excellent. On all inclusive you can eat at any of them, they are all A La Carte and you can choose anything off the menu although lobster has a supplement. But we never had a bad meal in any of the restaurants, the food was delicious. We particularly enjoyed The Lotus, Asian , and the Sakura , Japanese restaurants, although I think I had the best steak I’ve ever had in the Sateria beachside eatery.
The beach is clean, soft pale sand but tidal. So don’t be shocked like I was when I first realised the sea had disappeared , I don’t know why but I never expected that , haha.
Just a ten minute walk from the hotel is a lovely shopping centre with loads of nice shops and restaurants, we spent a few hours here a couple of times and bought a few souvenirs and had a couple of beers.
I must mention that when you go on excursions here you will have a private guide and driver and your own car which was brilliant. We did a few trips to various temples, rice terraces etc and saw a bit of this beautiful island and found the trips to be very reasonably priced for what you got.
The best thing about Bali though is it’s people. They are very friendly, kind gentle people who will go out of their way to help you and always with a smile. I hope one day we can go back, if I we do I would certainly stay at the Melia Bali again , we had a fantastic holiday . Thank you Melia xx

Stayed: October 2017, travelled as a couple
8  Thank Julie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualitymanager2017, Quality Control at Melia Bali, responded to this reviewResponded 20 November 2017

Dear Julie D,

Warmest Greetings from the Island of Gods!

Thank you very much for choosing Melia Bali as your staying destination in Bali and for taking time to share your great experience with other travelers on TripAdvisor.

It was a pleasure to learn that you loved your stay and room. We are also glad to hear that you enjoyed our friendly staff and different restaurants. We appreciate your kind comments and you may rest assured that your comments have been forwarded to the various Departments of the Hotel to motivate ourselves in our daily efforts to create unique moments for our valued guests.

We're sorry to hear about the inconvenience regarding the noise from other guest. When you would stay again at our Hotel we would like to recommend you THE LEVEL service, THE LEVEL gives you more benefits within our hotel. For example, it provides you a private lobby which includes complimentary cocktail time from 17:30 until 19:30 and soft drink and tea/coffee all day. There is a possibility for the daily newspaper as well, and it provides breakfast in Sorrento restaurant which is private for THE LEVEL guests. One of the other benefits is the opportunity to use the private LEVEL beach and swimming pool, in the afternoon there is tea time at the LEVEL bar, THE LEVEL is adult only facilities and services. We think THE LEVEL would suite your next stay more and makes it even more perfect.

Please, consider Melia Bali to be your home away from home and we all are looking forward to welcoming you back in the nearest future. Please do not hesitate to contact us for any assistance with your future bookings in any Melia Hotel all around the world.

We would like to thank you once more for sharing your experience.

Kind regards,

Stephan K

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Reviewed 13 November 2017

The people make the place!!! Exactly, the dedicated staff, friendly helpful and always with big smile, priceless. The room needs bit of refurbishment you can see the rooms have seen better days. The food was very good, wine definitively to expensive . The daily activity in pool, good exercise and some breath of happiness around blue lagoons, good job guys. Experience on the beach with bag bins, smart idea, watching waves come and go, truly memorable experience. Thought I got excellent deal with vouchers every day, tricky you need to spend so much to get $10 dollars off, I would prefer one free dinner or one free massage instead . Advertising propaganda:(

Room Tip: We had a room facing pools,, lovely.
  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
1  Thank Teresa_katarzyna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualitymanager2017, Quality Control at Melia Bali, responded to this reviewResponded 13 November 2017

Dear Teresa_katarzyna,

Tropical Greetings from the beautiful island of Bali!

Thank you for choosing Melia Bali as your staying destination and for reviewing us on TripAdvisor.

We are thrilled to know that Melia Bali exceeded your expectations and created truly unforgettable experience for you. You may rest assured that your comments have been forwarded to the various Departments of the Hotel to motivate ourselves in our daily efforts to create unique moments for our valued guests.

In regards to your comment on Resort Credit Voucher, kindly understand that the voucher is our complimentary gift which we provide for our guest who choose melia.com as their preferred way to book their stay and it is also mentioned on the web page with all terms and conditions. Please be informed that the voucher or the price of IDR 900,000 is not a part of room rate or included package of guest’s booking. We provide the complimentary voucher as a gift to assist our guest to enjoy various experience with Luxury YHI Spa, memorable photo shooting, room upgrade, souvenir for your family and friends and culinary journey in your preferred restaurants and bars in our property.

We appreciate your compliments to our staff, as it is due to their effort and dedication that we are able to accomplish our goal - the total satisfaction of our guests.
Please, consider Melia Bali to be your home away from home and all of us as you Balinese family that is looking forward to your next visits.

Sincerely,
Ara J.

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Reviewed 11 November 2017

Our 5th visit to the resort, we now see the same quality service and attitude backed by fantastic renovations and if at all possible even friendlier staff. From the moment of checkin it was obvious just why we come back.

Room Tip: Book in the Levels, an experience you will never forget.
Stayed: November 2017, travelled with friends
3  Thank Ncorn27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualitymanager2017, Quality Control Officer at Melia Bali, responded to this reviewResponded 12 November 2017

Dear Ncorn27,
Sunny Greetings from the Tropical Paradise!

First of all, thank you very much for your loyalty and for coming to stay with us again. It is always a great pleasure to have you here.
We appreciate you taking time to share your most recent experience with us and we were thrilled to know that you have enjoyed hotel facilities and services. The feedback's like yours encourage us to work even harder creating unique memorable experiences for our guests.
We remain at your full disposal and we are looking forward to welcoming you back to your second home! Please do not hesitate to contact us for any assistance with your future bookings.

Best regards,
Eka O.

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Reviewed 10 November 2017

Stayed here for an escape and it was pure luxury. I stayed in the lagoon access suite with perfect room itself. The private pools were COOL!, really enjoy met the squirrel ran around, they're pretty cute! breakfast was perfect, the hotel activity was interesting also Ms Nia yoga instructor was the kind one, the restaurants were awesome while enjoy the seabreeze. Japanese restaurant was good in taste so authentic. The staffs was friendly and helpfull. Sitting by the beach in the afternoon while having wine, eating good food were mesmerize me.

Room Tip: Lagoon Suite is Perfect!
  • Stayed: January 2017, travelled solo
    • Location
    • Rooms
    • Service
2  Thank Kus A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualitymanager2017, Quality Control Officer at Melia Bali, responded to this reviewResponded 12 November 2017

Dear Kus A
Sunny Greetings from Tropical Paradise!

Thank you very much for staying with us and for taking time to review us on TripAdvisor. In Melia Bali we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for us to learn that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest level of service excellence.
We were glad to learn that you liked our spacious Lagoon Access Room. This is our newest room category featuring 48 square meter room with a private terrace giving direct access to the crystal clear lagoon pool just steps away. We also thrilled to learn that you had a great time with us and that you loved our daily entertainment and hotel sevices. We appreciate your compliments to our staff especially to Nia as it is due to their dedication and hard work we are able to create unique experiences for our valued guests.
Once again, thank you for your review and we hope to welcome you back in the future.

Best regard,
Eka O.

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Reviewed 10 November 2017 via mobile

My 25 year-old daughter and I stayed here with a craft tour group. The grounds are impeccably groomed and the staff was very nice and accommodating. Our room was large with a large balcony. The water pressure in the shower could have been better, but free Wi-Fi and a few American movie channels made up for it. There are several nice restaurants on the grounds.

Stayed: November 2017, travelled with friends
2  Thank Climber734458
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualitymanager2017, Quality Control Officer at Melia Bali, responded to this reviewResponded 12 November 2017

Dear Guest,
Warmest Greetings from the Island of Gods!

Thank you very much for choosing Melia Bali as your staying destination in Bali and for taking time to share your great experience with other travelers on TripAdvisor.
It was a pleasure to learn that you loved our friendly staff and hotel grounds. We also regretted to learn that we did not impress you with bathroom facilities and we extend our deepest apologies for any inconveniences you might have experienced. You may rest assured that your comments were forwarded to various departments for further follow up. What you have described is not consistent with our standards and we will ensure this does not happen again in the future. We hope this will not be a motive for you to not stay with us in the future as it is always a pleasure to have you here.

Please, do not hesitate to contact us for any assistance with you booking in any Melia hotel all around the world.

Best regards,
Eka O.

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