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The Westin Resort Nusa Dua, Bali
Ranked #10 of 54 Hotels in Nusa Dua
Certificate of Excellence
Reviewed 20 July 2014

On the plus side, our 2 (interconnecting) rooms overlooking the pool were very comfortable for our family of 2 adults and 2 daughters. Check in experience was very slick. The pool and beach areas are nicely landscaped and well maintained. The breakfast buffet selection was the best we've seen in any hotel. As mentioned by other reviewers a big negative is no free wifi in rooms and the high (non-Bali) prices for food and drink. Also, cocktails at the pool bar were very poorly made. Teenager's club seemed to be completely inactive when we were there despite activities being scheduled.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank GPTFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, Bali, responded to this reviewResponded 23 July 2014

Dear GPTFamily. It gives us a great pleasure to hear that you and your family had such a memorable experience at our resort enjoying the beach and pools and also to hear that you are impressed with our breakfast selections. We highly appreciate your constructive feedback. We have taken into account the aspects you mentioned as we continuously strive to bring a better value of our service delivery. We do hope that you will give us another opportunity to serve you better in the near future.

Bipan Kapur
Managing Director

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Reviewed 20 July 2014

Stayed for a week in July with wife and kids aged 6 & 5 and we couldn't have asked for anything better for our first of 3 weeks in Bali.
The hotel is set on a pretty nice beach along Nusa Dua, an area kept very well by the Bali tourism authority, with hotels side by side along the coastline and with a fantastic pedestrian pathway all the way along the beach fronts going through several bays in front of the several hotels. Great idea. We used to rent bikes from the hotel and take long rides every afternoon, making several stops along the way for swimming, getting a drink at a warung (local shop), etc.
The hotel itself has great facilities and for us the Kids Club made a huge difference as the kids spent a couple of hours most mornings making friends amd enjoying their activities. The staff at the kids club however seemed a little stiff and not as friendly as you would expect, but overal the kids enjoyed it and it gave myself and my wife time to go for a walk on the beach, get a massage and, well, have a break...
There are a good variety of restaurants at the restaurant, including a good Japanese with tepanyaki and a good yet informal Italian with great pizzas.
The evenings on the beach are great, with chillout music and a cold drink sitting on a large bean-bag.
I would suggest taking a cab and visiting the real Bali outside the resorts area. A trip to Seminyak is worth it and Ubud is a must...

Stayed: July 2014, travelled with family
Thank AntonioNeto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, Bali, responded to this reviewResponded 23 July 2014

Dear AntonioNeto. Thank you for taking the time to share your recent experience with us. We are pleased to note that you and your family had such a good time enjoying the variety of our service and facilities as this is the best reward for all of us. We highly appreciate your constructive feedback regarding our Westin Kids Club® associate, we shall endeavor to improve the consistency of our service delivery and hope to welcoming you and your family back again in the near future.

Bipan Kapur
Managing Director

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Reviewed 20 July 2014

Stayed there recently for 2 nights. We had a great and warm welcome. The children got their special little packs when they got there and this kept them entertained while the adults do the check in etc. Our room was not ready when we got there however they did upgrade us to a beautiful sea view room. The room was clean and tidy and the bed was very comfortable. The bathroom was great and I had no complaints at all about the room.

They had various restaurants which means that you do not have to go far to get something to eat. The pool and the kids club really entertained my 2 children. Staff were friendly and I had no issue in getting what we wanted.

Only feedback I would like to give the hotel is to ensure that there are no smoking signs around especially around the kids pool. I saw few people were smoking just around the kids pool and when I asked a staff member they said they were allowed to smoke anywhere outside. I was disappointed to see that people were smoking around the pool area. The staff at checkout said that they did not provide ash tray outside to discourage people from smoking. I think they need to go further by providing an area where people can smoke away from everyone and to put a non-smoking sign around the place especially near the kids pool. And before anyone starts with "it is my right to smoke" I think it is their right not to harm kids especially those who are asthmatic.

Other than that I would definitely return to this beautiful resort as I have this time.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
2  Thank DRS-611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, Bali, responded to this reviewResponded 23 July 2014

Dear DRS-611. We are really happy to note that you and your family had a great experience, and also to hear that your children had an enjoyable time at our resort especially at Westin Kids Club®. We take your valuable feedback seriously and we will do our best to improve the quality of our service and facilities. We sincerely hope to welcoming you and your family back in the near future.

Bipan Kapur
Managing Director

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Reviewed 20 July 2014

My wife and I stayed here for 6 nights in July 2014 whilst attending a conference and it was simply the best hotel that we have ever stayed in.

Right from when you step out of your cab at the front door, what strikes you most, even more-so than the opulence of the hotel, is the pleasant, welcoming and yet humble nature of all the staff that you deal with. They were all willing to be of assistance to you every step of the way of the 6 days that we stayed here. Whether it is the Balinese people themselves, the Westin's training regime or a combination of both, we did not come across anyone who was anything but happy and helpful during our stay.

Our Premium Room was very spacious and modern (2 double beds, walk in robe, small balcony) and the bathroom put our's at home to shame with its massive shower & beautiful soaker bath.

The resort is beachfront - so your choice of a number of swimming pools, or the ocean just a few steps from the resort bar, for cooling down on a humid July day is many and varied. In the evening, the lounge and day bed facilities on the beach are there to be enjoyed as you watch the moon rise and listen to the waves roll in.

The conference facilities are within the Westin itself, so it meant that it was all close by when I ducked out in between sessions to see what my wife was up to - which was usually relaxing by the pool with a cool drink and a good book on the iPad.

If you want to feel the real Bali, perhaps you're not going to experience it here at the Westin Resort Nusa Dua. For us, we're OK with that as we loved the fact that we were staying in a 5 star resort and were being pampered the whole time we were there. However, next time we return, we'll speak with the Hotel about arranging some day trips to other parts of Bali, to experience some of the Balinese culture. From two people who've never had any desire to go to Bali, we've had a complete about face thanks to the magnificent hospitality of the Westin Resort Nusa Dua. We'll be back.

Room Tip: Get up early just once to see the fabulous sunrise.
  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank DJR68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, Bali, responded to this reviewResponded 23 July 2014

Dear Djr68. Thank you so much for taking the time to share your recent experience with us. We are really happy to note that you overall had a great experience from arrival to departure. We look forward to another opportunity to welcoming you back to the resort.

Bipan Kapur
Managing Director

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Reviewed 20 July 2014

We had a great overall stay at the Westin, and would recommend this property for any families.

We stayed in a premium room the new premium wing which seem quieter and more spacious, just be careful if you are on the first floor as your balcony might be over the restaurant downstairs. The room was spacious and clean, with a large bathroom and good size balcony. The room was clean and the bed was amazing, very comfortable.

One of the great things was the room service came on a fold out table in which they set up, so the family can sit around and eat.

There is a smaller pool near this new wing, which is a lot quieter especially for smaller kids. Much less crowded than the main pool, which we found that the sun loungers were all taken by around 9am with people leaving their items and towels out, so beware if you are looking for space after 9am.

Breakfast was amazing, with great choice and good quality.

A couple of minor things which you need to be aware of. Ensure you join the SPG program which is free and it gives you 10 or 15% off the dining at some of the restaurants. Also if not dining for kids is not included, ask about the Kids passes, which for $10 lets the kids eat for free with an adult. The check-in forgot to offer that to us, so we ended up paying full price for the whole stay.

Secondly, if you use the spa, you should ask them what time to arrive. I turned up on time, and was made to wait, and then ended up with only a 60 min massage when I paid for 90 min. My wife went much earlier (due to my experience) to use the other facilities that are part of the spa packages, such as the steam room, sauna etc, but again was made to wait in reception, so ended up with no time to use them.

The staff are great and the overall resort is well set up for families and relaxation.

Room Tip: Rooms i the new premium wing away towards the spa end (away from restaurant) will be quieter if sitt...
  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank thechinesecockney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, Bali, responded to this reviewResponded 23 July 2014

Thechinesecockney. Thank you for taking the time to share your recent experience with us and for complementing our resort as a family-friendly destination. We are very pleased to note that you and your family had such a great time enjoying the variety of our service and facilities as this is the best reward for all of us. Please accept our sincere apologies for the shortfalls in the service you experienced, I have addressed your feedback to our Front Office and our Heavenly Spa by Westin™ team to ensure that our usual high standards of service are maintained. We hope to welcoming you and your family back in the near future.

Bipan Kapur
Managing Director

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Reviewed 19 July 2014

One of the best hotels I have stayed in. Very clean and well maintained. Excellent food. Very friendly and polite staff. Staff people will do anything to make the stay as much comfortable as possible. Probably best hotel in Bali.

Room Tip: At the time of booking mention the bed that you want eg: One king size or two queen size. If not men...
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank AkshayJain7983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, Bali, responded to this reviewResponded 23 July 2014

Dear AkshayJain7983. Thank you for taking the time to share your recent experience with us including your kind impression of our resort and associates. I will certainly share your review with our entire team as they will be delighted to have enhanced your stay. We hope to welcoming you back at the resort in the near future.

Bipan Kapur
Managing Director

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Reviewed 19 July 2014

With the exception of one interaction during our seven day stay the service at the Westin was excellent. Rooms were clean and air-conditioning effective. Buffet breakfast was fantastic and the restaurant choice and menus easily worked for both adults and kids. Pools were lovely. Our only negative experience was on our arrival when the reception staff tried to tell us that our package didn't include buffet breakfast for the kids and then quickly followed this by asking if we were interested in an SPG kids offer for $10 per day per child which entitled them to a free meal when eating with adult in restaurant. It may very we'll have been a good deal (especially if we hadn't already paid for breakfast and knew we were going to eat at their restaurants) but when you are booking in after midnight with young kids it was hard to tolerate. We declined the kids offer and said we would call our travel agent in the morning -and of course didn't have to as they managed to confirm breakfast was included. Like any resort poolside chairs were hard to get with clients claiming a chair for their whole families) before going to breakfast and then not using them until 11am . Not sure what the solution is but is particularly frustrating,
Overall a great family stay and would recommend.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Jo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, Bali, responded to this reviewResponded 23 July 2014

Dear Jo S. We are very pleased to note that you and your family had such a great time enjoying the variety of our service and facilities especially the room and our restaurants. Please accept our sincere apologies for the inconvenience you have experienced during your arrival, we will ensure that we do not disappoint any other guest in a similar way as we strive to improve the quality of our service to all of our guests. We do hope that you will give us another opportunity to welcoming you back again to our resort and to serve you better in the future.

Bipan Kapur
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Resort Nusa Dua, Bali

Address: Kawasan Pariwisata | BTDC Lot N-3, Nusa Dua 80363, Indonesia
Phone Number:
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Nusa Dua
#4 Top resorts Hotel in Nusa Dua
#4 Family Hotel in Nusa Dua
#8 Romantic Hotel in Nusa Dua
#9 Spa Hotel in Nusa Dua
#9 Luxury Hotel in Nusa Dua
#9 On the Beach Hotel in Nusa Dua
Price Range: £97 - £300 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Resort Nusa Dua, Bali 5*
Number of rooms: 433
Official Description (provided by the hotel):
The Westin Resort Nusa Dua is a rejuvenating haven complete with everything you need to help you relax, from 5 star facilities to personalized service. With our signature Heavenly Spa, Westin Family Kids Club, beachfront dining and streamlined meeting venues, our luxury resort is indeed the perfect fit. ... more   less 
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Also Known As:
The Westin Resort Nusa Dua, Bali Hotel Nusa Dua
Westin Nusa Dua
Westin Bali
Nusa Dua Westin
Westin Resort Bali

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