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The Westin Resort Nusa Dua, Bali
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Reviews (2,732)
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Reviewed 31 July 2014

Had our honeymoon here (Dec 2011 but had to choose Aug 2013 since trip advisor wouldn't let me choose before that :-( ). Husband is a platinum member and hence we got upgraded to a lovely suite with an amazing view of the water and a private patio. They gave us a set of complimentary desserts, fruits and a cake with happy honeymoon on it!!

Food at all the hotel restaurants were amazing. Breakfast spread has a good selection for vegetarians (us). Service was splendid. Room service had barely anything and was very expensive.

We were able to get a taxi & driver for all days except one and was pretty inexpensive since we toured the island. On one of the days, we rented a scooter from the hotel and were able to drive around which was amazing fun!

Loved Bali and the resort.. will definitely come back!

Room Tip: Get one on the ground floor.. walk out into the water closeby!
  • Stayed: August 2013, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank ConnoisseurSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, Bali, responded to this reviewResponded 4 August 2014

Dear ConnoisseurSF. Thank you for choosing our resort to celebrate your honeymoon. We appreciate you have taken your time to share your valuable experiences. We sincerely appreciate your loyalty to Starwood as our Platinum Preferred and delighted to note that you enjoyed all the benefits we offer. We look forward to welcoming you back for another occasion bring you to the resort.

Bipan Kapur
Managing Director

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Reviewed 31 July 2014 via mobile

Was staying there for four nights with my big family. We had a good time there. The hotel is old but it was already renovated. Since it is an old hotel, it has very spacious rooms that we really enjoyed. The service was good. And we loved the beach.

Stayed: July 2014
Thank Ferlita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, Bali, responded to this reviewResponded 4 August 2014

Dear Ferlita. Thank you for taking the time to share your recent experience with us. It gives us a great pleasure to hear that you are pleased with our service delivery and had such a great experience at our resort including enjoying the beach. We sincerely look forward to welcoming you back again for another memorable experience.

Bipan Kapur
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014 via mobile

We just returned from 3 nights stay in Westin Suite Room. the room is OK but not really feel in the suite environment cause there's no special lounge or other previleges.

Our 10 yo boy love to play on the beach all day.
Our 9yo girl like to spend time in kids club and in the swimming pool.
Our 21 months boy enjoy gentle waves around 4 PM.
We also have fun time riding bicycle in the afternoon along the nusa dua beach.

Its quite hard to find relaxing spot around the hotel as lots of children playing with loud noise. So if you looking for quite and relaxing time, Westin is not right choice.

Breakfast was OK. There's no special about it than nice bread section and fresh OJ.

The idea to give kids drinking bottle and allowed to refill it all day is great.

Thanks to valet service team help to park our car during our stay.

Stayed: July 2014, travelled with family
Thank IfD1911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, Bali, responded to this reviewResponded 1 August 2014

Dear IfD1911. It gives us a great pleasure to hear that you and your family had such a memorable experience at our resort enjoying the beach, Westin Kids Club®, the swimming pool, and also experiencing our cycling activity. We are happy to note that you enjoyed the SPG Kids Pass benefits. We regret to hear that your room did not meet your expectations. We sincerely hope that we have the opportunity to welcoming you and your family back to experience another room which will suit you better.

Bipan Kapur
Managing Director

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Reviewed 31 July 2014

This review is written by and based on the experiences of us as two younger travellers (aged 24).

We stayed at The Westin Nusa Dua with my parents and sister (+ her baby). The resort is very large, and seems to have endless rooms. This is likely due to the huge conference centre found at the front of the hotel.

The hotel grounds and pool area are very nice and well kept. The pool area is nice, however when laying by the pool you might as well be in any lareg resort anywhere in the world.

The beach the hotel rests on is nice, though if you are from Australia do not expect beaches similar to ours at home. The beach the hotel rests on is very peaceful, with many other resorts backing onto it. Unlike the beach at Kuta that is littered with people (and rubbish).

Where The Westin loses marks with us is with its prepackaged feel where all the food (though to an okay standard) tasted and felt like mass produced food. Things such as the vegetables in the meals that were clearly packaged frozen veggies.

The buffet breakfast was decent, with a large variety of foods to choose from (however all flavours of juice had a funny taste).

The rooms in the hotel were nice, with a very large bathroom and bathtub (we were in 4100) - however again there was nothing to really differentiate it or help it stand out as a luxurious hotel to us.

The other issue we had was the pricing we encountered at The Westin. Although it was still reasonable in comparison to Australian pricing, when comparing the prices of meals and drinks to those at restaurants in Kuta/Legian etc it was almost twice as much. For example a Mojito at The Westin would cost $15-17 Australian dollars, whereas in restaurants in Legian they would be $7 (and often you might even find happy hours where you get two for the price of one).

I do not fully blame The Westin for this, clearly Nusa Dua is a more pricey (touristy area) - though does that really mean you must charge so much. Also - Charging us as guests of the hotel to use the covered lounges on the beach - when there was no one else around and all were free.

Whilst most of my dissatisfaction came down to Nusa Dua, and its lack of anything authentic, or anything but large resorts with expensive food and drink, The Westin to us remain an unremarkable resort, one we needn't of flown 8 hours to get to.

My tips would be to stay in Legian or Seminyak which actually have alternative places to eat and drink (cheaply!!) and much more to do, even for families. Forget the Kuta stigma, its not that bad. And its the real Bali.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
3  Thank Alexander R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, Bali, responded to this reviewResponded 1 August 2014

Dear Alexander R. Thank you for taking the time to share your recent experience with us. We regret that we were unable to meet your expectations on this visit and we really appreciate your feedback which we will use to improve our service delivery. We do hope that you will give us another opportunity to serve you better in the near future.

Bipan Kapur
Managing Director

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Reviewed 31 July 2014

This is a great place , I booked two room since we were traveling with a couple and there kid. My room was upgraded since I am an Platinum member, but I had nice talk with Ayu one of the managers , she we able to get my friends an upgrade to a suite also. It made my friends trip. I was staying at the hotel during my birthday and Ayu arranged a cake with candles set up in my room when I got back from the beach . It was a nice surprise. My only complaint is that the 8 days was to short.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank AntoineChina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, Bali, responded to this reviewResponded 1 August 2014

Dear AntonieChina. We are really happy to hear that we were able to exceed your expectations and to know that you are pleased with the birthday cake arrangement by Ayu. Thank you for your kind words of appreciation to our associates and their service delivery. I will certainly share your kind review with our entire team especially with Ayu. We certainly look forward to welcoming you back for another memorable stay.

Bipan Kapur
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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