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“First family to away with 3.5 month old. ” 4 of 5 bubbles
Review of The Westin Resort Nusa Dua

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The Westin Resort Nusa Dua
Ranked #8 of 51 Hotels in Nusa Dua
Certificate of Excellence
Melbourne, Australia
Level Contributor
97 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“First family to away with 3.5 month old. ”
4 of 5 bubbles Reviewed 26 August 2014 via mobile

We come to Bali each year and this was the first time with our newborn. We have stayed at Laguna next door and have to admit Laguna is a bit better. But only slightly. The service was very good but not as grand as Laguna. Buffet and facilities are the same. The cot we ordered was way too low for a newborn. We wouldn't be able to get her out if we put her in. Also it was a blow up mattress. She ended up sleeping on our MASSIVE bed anyway. We probably wouldn't come back to Westin, but all in all it was a good hotel.

Stayed August 2014, travelled with family
Helpful?
2 Thank Mr M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, 27 August 2014
Dear Mr M. Thank you very much for sharing your experience with us. We are honored that you have chosen to stay with us with your beloved newborn. We regret that we were unable to meet your expectation on this visit and we really appreciate your feedback which we will use to improve our service delivery. The Heavenly Crib® was designed to address the concerns of traveling parents and has been carefully crafted to meet or exceed safety regulation. We sincerely hope that you will give us another opportunity to serve you better in the near future.

Bipan Kapur
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,983 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (449)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Surrey
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 24 August 2014

We arrived early evening and were disappointed with what our room looked like when compared to the picture so without too much fuss upgraded to a larger room at only a small additional cost.

Breakfast on day one was in the large restaurant and although the food was OK there were just too many people for the space. So at that stage we were not best pleased. However after the first day they then opened up the Prego restaurant for breakfast which we subsequently used and it was far better. In daylight we could also see the grounds some more and these were lovely plus the beech which we ended up using far more than the swimming pool.

I suppose what stops me giving this hotel 'excellent' is that it is part of a big chain and you get more reminders of this than you do of being in Bali! It's also on Nusa Dua which of course is a purpose built complex and is also a little false. Additional pluses though are the fact that you are close to the main entrance to Nusa so you can easily escape and you can hire bikes to explore the beach front. Having done so on a couple of occasions we had a chance to cycle past a number of hotels and concluded the Westin is probably a pretty good choice.

Finally a quick plug for the driver we used. We particularly liked the quality of his English, his information on Balinese culture and a bit on its politics, plus his suggested stops were really sites and not shops or restaurants where he was getting a kick back. He can be contacted on dewa_ambara14@yahoo.com or 081 338 644 955.

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank SimonCalder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, 29 August 2014
Dear SimonCalder. Thank you so much for writing a review about your stay with us. It is a pleasure to hear that you had such a great experience at our resort enjoying the variety of our service and facilities. Please accept our apologies for the inconvenience you experienced during your arrival and we do hope that you will provide us with another opportunity to serve you better in the near future.

Bipan Kapur
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warnbro, Australia
Level Contributor
61 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 24 August 2014

This hotel is amazing. My husband and I had one of those mouth open moments when we walked in. It's beautiful, unique and very relaxing. This has everything you'll need. The pool area is amazing, and don't get me started on the spa!! We are going to make this a Bali tradition from now on...the last three days of the trip will be here.

Room Tip: Pick a pool view room, if you're lucky, you might see the ocean too. The room and bathroom were...
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  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Linda6169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, 25 August 2014
Dear Linda6169. Thank you for taking the time to share your recent experience with us. There is nothing more satisfying than knowing that we were able to take care of you and your husband well and that you leave with such a memorable impression. Thank you for complementing the surrounding of our swimming pool and the one and only Heavenly Spa by WestinTM where you decide to make this as a Bali tradition. We certainly look forward to welcoming you and your loved ones back again soon.

Bipan Kapur
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 24 August 2014 via mobile

Spending a small amount more on the prestige room was well worth it. They are new, not yet a year old, beautiful big bed, huge bathroom and small walk in closet, heaven. There is also a separate pool which is quiet except for Sunday afternoon when kids club finishes there. Saturday night seafood buffet was so delicious, get a seat next to the pool and listen to the band while you eat. Cocktails at 5 by the water were lovely and later after dinner on the beach. Overall a lovely relaxing place if pool swimming, sun baking,
food and drink are on your holiday agenda. Just ensure you check your receipts for dinner and spa packages, a couple were incorrect but easily fixed.

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rachael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, 25 August 2014
Dear Rachel M. Thank you for taking the time to share your recent experience with us. We are really happy to hear that you impressed with the room condition and we were able to deliver the highest quality service to make your stay memorable. It is also delightful to know that you enjoy the Seafood Themed Barbecue dinner on Saturday with its high quality of food and beverage. We highly appreciate your constructive feedback regarding the dinner and spa receipt and have taken action that refrains from this to happen again. Thank you and hope to welcoming you back again at the resort soon.

Bipan Kapur
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 23 August 2014 via mobile

Westin is a big hotel in Nusa Dua. It has a nice facility and would be good for most families that visit there. However it lacks that extra panache that some may be looking for, particularly if you are on a honeymoon or travelling from the United States which is a long trip. Specific issues included pretty mediocre food, an average gym, a terrible concierge. These things matter.


However outdoor grounds were nice and pool is good. For families this is likely a good option.

Stayed August 2014, travelled on business
Helpful?
Thank Ydpatel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, 28 August 2014
Dear Ydpatel. Thank you for taking the time to share your recent experience with us. We highly appreciate your constructive feedback that you have mentioned, if you have any specific areas for improvement for the available food or our Westin Workout facilities it would be great to hear from you. With regards to the concierge if you have any specific incidents that occurred it would be good to use any examples for our training and improvement process? We are always looking to serve our guests better and continuing to renew our service so we do hope that you will provide us with another opportunity to serve you better in the near future.

Bipan Kapur
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 23 August 2014

Amazing resort! This was my first trip to Bali and was rather sceptical. But Nusa Dua is truely beautiful and The Westin Resort just amazing! :-) It is all rather over-the-top and a bit "plastic-fantastic" - but I loved it! :-) Service was brilliant, the rooms stunning (yes those famous Westin beds - never had such a brilliant comfortable sleep! Bathroom was awesome as well!) and the pools, bars and restaurants excellent - definitely not the cheapest place to eat and drink in comparison to other places in Bali but for Australian/western hotel standards - definitely not expensive. I just loved the basically private beach - water was just stunning! I cannot wait to go back there sometime in the near future!

Room Tip: I would actually try and secure a room is the older sections of the resort. They are closer to the...
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  • Stayed July 2014, travelled solo
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, 25 August 2014
Dear Richard L. Thank you for taking the time to write a review on TripAdvisor. We are pleased to note that you had such a good time with us enjoying the beach and the comfort of our Westin Heavenly Bed® which gave you a well-rested sleep. Thank you to also mentioning our pools, bars and restaurant as excellent and I will be happy to share this to the entire team. We definitely will look forward to welcoming you back again the near future.

Bipan Kapur
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bunbury, Western Australia, Australia
2 reviews
5 of 5 bubbles Reviewed 21 August 2014

I recently stayed at the WESTIN hotel with my friend, not one thing could we contemplate to complain about. Rooms, staff, restaurants and all amenities were Fantastic. The final check-out was with a charming employee named Adi deserves a very special mention.

Room Tip: no tips as all have been catered for by excellent buiilding and running of this hotel
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  • Stayed August 2014, travelled with friends
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ann F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, 25 August 2014
Dear Ann F. Thank you very much for sharing your valuable experience with us. It gives us a great pleasure to hear that you had such a memorable experience at our resort. I will certainly share your kind review with our entire team especially Adi at the Front Desk. We look forward to the pleasure of welcoming you back again at the resort for another memorable experience.

Bipan Kapur
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Resort Nusa Dua

Property: The Westin Resort Nusa Dua
Address: Kawasan Pariwisata | BTDC Lot N-3, Nusa Dua 80361, Indonesia
Phone Number:
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Nusa Dua
#4 Top resorts Hotel in Nusa Dua
#4 Family Hotel in Nusa Dua
#8 Spa Hotel in Nusa Dua
#8 Luxury Hotel in Nusa Dua
#8 On the Beach Hotel in Nusa Dua
#8 Romantic Hotel in Nusa Dua
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Westin Resort Nusa Dua 5*
Number of rooms: 334
Official Description (provided by the hotel):
The resort features 433 sleek and sophisticated rooms and suites with a tropical edge. Guest rooms have the new generation of Heavenly® Bed, spacious 1.37 metre beds in the double-double rooms, I-pod connectivity, a bedside master switch board, and Audio Visual Entertainment port as well as ergonomically designed furnishings. ... more   less 
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Also Known As:
The Westin Resort Nusa Dua, Bali Hotel Nusa Dua
Westin Nusa Dua
Westin Bali
Nusa Dua Westin
Westin Resort Bali

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