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“Fantastic Place to Stay”

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The Westin Resort Nusa Dua, Bali
Ranked #10 of 54 Hotels in Nusa Dua
Certificate of Excellence
Reviewed 1 September 2014

I have stayed there 3 times and am going again soon. The resort is so clean, the staff the friendliest I have ever met. The new section is great, It wasn't fully finished when I stayed the last time, so it should be even better this time around. I would recommend it to anyone looking for somewhere away from the noise and crowds in Kuta. I have been there in the quieter times of the year. They cater for all ages and nationalities. Paid wifi in room is excellent, free wifi in the lobby also works well

Room Tip: Any room is a good choice, depends on if you want an ocean view - but this is more expensive
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  • Stayed: November 2013, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kerry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, Bali, responded to this reviewResponded 3 September 2014

Dear Kerry D. Thank you so much for visiting us on a regular base. It is always a pleasure to have you stayed with us and to note that we were able to continually meet your expectations and provide you with the genuine warmth and friendliness of our associates. We look forward to welcoming you back again for another memorable experience.

Bipan Kapur
Managing Director

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1,839 - 1,845 of 2,628 reviews

Reviewed 1 September 2014

we stayed in the Westin in Nusa Dua for a week in august. It is an amazing hotel. There is really nothing negative i can write about it. The hotel is very beautifull, very well situated (close to shops and restaurants), staff is extremely friendly, rooms are spacious, pools and beaches very clean, the food excellent. well worth a 5 star!!
During our stay it was my husband's birthday and i mentioned that in the morning to the customer service. Just half an hour later a birthday cake was offered while having breakfast and when we returned to our room there were ballons, posters, flours,..
An amazing experience and I would definitely recommend it!

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank tessaBelgique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, Bali, responded to this reviewResponded 3 September 2014

Dear TessaBelgique. Thank you for taking the time to share your recent experience with us. We are really happy to note that you and your husband had a great experience with us. We are pleased to hear that your husband enjoyed the birthday surprise arranged by our associates on his birthday day. We are also delighted that you impressed with the quality and comfort of our service and facilities. We sincerely look forward to welcoming you and your husband back again for another memorable experience.

Bipan Kapur
Managing Director

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Reviewed 31 August 2014

We stayed at the Westin for two weeks in July and had a wonderful and very relaxing time. Clear highlights to us were the Heavenly SPA, the great beach and the service for SPG members. Only downside we saw is that the resort can become quite crowded on August.

We definitely recommend the place to SPG members. We received a free suite upgrade upon arrival. Furthermore we got free access to the afternoon tea and the SPG ambassador took care of any issues we had.

Only the breakfast can become quite crowded, but you can avoid this if you order breakfast to your room.

Room Tip: Order breakfast to your room. Ask for high floor on the south side of the resort, close to the beac...
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Dominik P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, Bali, responded to this reviewResponded 1 September 2014

Dear Dominik P. Thank you very much for sharing your valuable experience with us. It is a pleasure to hear that you had such a relaxing stay with us. We appreciate your loyalty as a Starwood Preferred Guest, and happy to note that you enjoyed all the benefits we offer. We are really happy to note that you had a great experience with us and impressed with the quality and comfort of our service and facilities especially the beach and our award-winning Heavenly Spa by Westin™. We look forward to the pleasure of welcoming you back again at the resort for another memorable and refreshing experience.

Bipan Kapur
Managing Director

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Reviewed 31 August 2014

We spent one week at the Westin Nusa Dua.

The Pros of the hotel:
- My 8 year old daughter was very happy because there are so many squirrels and she was busy feeding them everyday.
- The location of the Kids club is great - by the pool and very close to the beach. So it is easy to check on your kid any time.
-The kids club is a great place for kids to meet and make friends.
- Service in general is friendly and attentive especially at reception.
- A great welcoming for kids the moment you arrive to check-in.
- The hotel is close to the shopping and restaurants area "Bali Collection" which is great.

The areas where we felt that Westin can do better:
-The Lobby lacks character and atmosphere..
- Food is average and sometimes below average. A major disappointment .
- The breakfast restaurant lacks daylight , it is dark, the ceiling is a bit too low and the tables are sometimes too close to each other - makes the breakfast experience not enjoyable.
- The sea is not very clean which is not the fault of the hotel but the hotel staff needs to clean the shore more often and start earlier than 10:00am.. Early morning you see bottles, shoes, dirt etc..lying around..

All in all we had a good stay and my daughter enjoyed it as well. Thank you Westin.

  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank mucbeypek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, Bali, responded to this reviewResponded 1 September 2014

Dear Mucbeypek. Thank you for taking your time to share your recent experience with us. We are delighted to note that you and your family had a great experience with us, and also to hear that your daughter had an enjoyable time at our resort especially at Westin Kids Club®. We highly appreciate your constructive feedback as you have mentioned. We have taken into account the aspects you mentioned as we are always looking to serve our guests better and continuing to renew our service. We sincerely look forward to welcoming you back for another memorable stay.

Bipan Kapur
Managing Director

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Reviewed 31 August 2014

This was our second time in the hotel, and again we had a wonderful stay; the facilities are excellent, the staff is very friendly and professional, and help you feeling a welcome guest in any moment of your permanence; the food is very good, and there is a wide choice, with four different restaurants. Pool area is very large, with excellent facilities.

  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank pmilo2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, Bali, responded to this reviewResponded 1 September 2014

Dear Pmilo2014. Thank you so much for visiting us back. It is always a pleasure to have you stayed with us and to note that we were able to continually meet your expectations and provide you with the genuine warmth and friendliness of our associates. We are also happy to hear that you had an uplifting downtime with us and impressed with the quality of our service and facilities. We look forward to welcoming you and the family back again for another memorable experience.

Bipan Kapur
Managing Director

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Reviewed 30 August 2014

The location is beautiful. Staff were exceptionally friendly and accommodating. Loved Andy who provided top notch food and drink service on the beach. Great place for a family but also plenty of quiet areas for adult time. Food is much better than typical hotel fare. Try Prego, it is touted as more of a family pizza venue but we had a delicious meal there. Not much ambience but worth going. Loved the Japanese restaurant. They seem a bit disorganized but food quality was excellent. You won't be disappointed with your visit if you are looking for well appointed rooms with extremely comfortable beds and pillows, awesome staff that don't hover but are there when you need something, and relaxing laid back luxury. Will definitely return.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank pennie61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, Bali, responded to this reviewResponded 1 September 2014

Dear Pennie64. Thank you for taking the time to write a review on TripAdvisor. We are pleased to note that you had such a good time with us enjoying the beach, the foods at Prego our Italian family restaurant and the comfort of our Westin Heavenly Bed® which gave you a well-rested sleep. We are also happy to hear that you are pleased with our associates and service delivery. I will certainly share your kind review with our entire team and especially with Andy. We highly appreciate your constructive feedback regarding our Hamabe Japanese restaurant service. I have addressed your comments with the Food and Beverage Team to ensure that our usual high standards of service are maintained. We definitely will look forward to welcoming you back again the near future.

Bipan Kapur
Managing Director

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Reviewed 29 August 2014

We recently hosted a family dinner event for my In-laws 50th wedding anniversary. Not only was the hotel stay excellent but the dinner event for 36 members of the family was perfectly executed. As this was a wedding anniversary we engaged the Westin Wedding staff to help plan the event, SRI and her team did an EXCELLENT job in planning the dinner which included music, Balinese and fire dancers, a bar and the most amazing spread of food all served in the open under the stars near the beach.

In all we spent 8 days in Bali with family from all over the world so we got to experience a lot of the resort. We used ALL the restaurants and could find no fault with any of them - A special Mention here goes to Alex the chef at PREGO Italian restaurant, he went out of his way to serve me breakfast tuned to my tastes - this was very much appreciated. We had children who had a ball in the kids facilities, we had 'oldies' who relaxed in the gardens surrounding the pools and all us middle aged people were never bored either. The gym was well equipped and the whole establishment was very clean and manicured.


Despite the fact that there were heaps of people and the resort quite large you never feel like you were in a crowd. Despite the hectic schedule of looking after a large family group I still managed to leave the Westin very relaxed!!! I feel this is because the Balinese people are so laid back, they are courteous, friendly and very respectful and always greeted you with a smile which always felt genuine. I highly recommend the Westin at Nusa Dua.

Room Tip: The place is quite large so picking a room closer to reception or the pools will reduce inter hotel...
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  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Glen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, Bali, responded to this reviewResponded 1 September 2014

Dear Glen P. Thank you very much for sharing your valuable experience with us. Thank you for have chosen our resort to celebrate your family special occasion. It gives us a great pleasure to hear that you had such a memorable experience at our resort enjoying the family dinner and pleased with our services and facilities including WestinWORKOUT® and Prego our Italian family restaurant. I will definitely share your compliments with Alex, Sri and the team as they will be delighted to have enhanced your stay. We sincerely look forward to welcoming you and the family back in the near future.

Bipan Kapur
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Resort Nusa Dua, Bali

Address: Kawasan Pariwisata | BTDC Lot N-3, Nusa Dua 80363, Indonesia
Phone Number:
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Nusa Dua
#4 Family Hotel in Nusa Dua
#5 Top resorts Hotel in Nusa Dua
#8 Romantic Hotel in Nusa Dua
#9 Spa Hotel in Nusa Dua
#10 Luxury Hotel in Nusa Dua
#10 On the Beach Hotel in Nusa Dua
Price Range: £87 - £304 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Resort Nusa Dua, Bali 5*
Number of rooms: 433
Official Description (provided by the hotel):
The Westin Resort Nusa Dua is a rejuvenating haven complete with everything you need to help you relax, from 5 star facilities to personalized service. With our signature Heavenly Spa, Westin Family Kids Club, beachfront dining and streamlined meeting venues, our luxury resort is indeed the perfect fit. ... more   less 
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Also Known As:
The Westin Resort Nusa Dua, Bali Hotel Nusa Dua
Westin Nusa Dua
Westin Bali
Nusa Dua Westin
Westin Resort Bali

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