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“Not a bad place to stay” 4 of 5 bubbles
Review of The Grand Bali Nusa Dua

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The Grand Bali Nusa Dua
Ranked #22 of 53 Hotels in Nusa Dua
Certificate of Excellence
Wagga
Level Contributor
135 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Not a bad place to stay”
4 of 5 bubbles Reviewed 23 April 2012

The Swiss is not great but is a good place to stay if you dont mind being a little out of the way. It is situated on a hill about 5 minutes from Nusa Dua. The hotel is a little run down in places but the rooms are big ( 2 bedroom) and the staff are friendly.
We didn't eat there so I don't know what the food is like or the prices for food are like. The shuttle only runs a couple a times a day and you need to book.

Room Tip: The two bedroom rooms are very big and comfortable and the villas are just beautiful.
See more room tips
  • Stayed May 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Greg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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262 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
68 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 bubbles Reviewed 11 May 2011

An average hotel, lacking some of the basics, and especially deficient in terms of service. I do not recommnd it.

PROS
* Good price (95 USD / night, deluxe Room)
* Private beach at Nusa Dua
* Very huge room
* 15 min free massage was amazing!
* We have been upgraded. Not surprising when only 10/20 rooms max are taken (out of at least 100/150...

CONS
* Rooms are poorly maintained (there's a comment below dated from 2006 or 2007 with wich I fully agree): ants, insects and mosquitoes in the room, toilet flush broken 2 times in 5 days
* Free drink: an orange juice worse than on airplanes
* Free dinner: also of very poor quality => If you give something away, make sure it's not going to look bad on you after...
* Front desk staff has no clue on tourism or restaurants.
* The private beach is not in a good location: we get plenty of garbage from the sea. One so called "shower", that's really just a flow of water pumped on demand (when it's not broker). Toilets are far, and very old too.
* Shuttle to/from hotel is very infrequent (every two hours), and sometimes very late (45 minutes on our first day...)
* Food at breakfast is very average, and the staff, albeit numerous (8 staff for 4/5 tables - it was low season) is clueless on what to do... Forget your orders, forget napkins, jump on your plate when you're done to "clean", don't bring coffee, chit chat together... They could achieve the same level of service with just 2 staff with proper training. Amazing for a 4 stars hotel. Good point: everyone is smiling...
* mattress was too soft for my linking, I did not feel so refreshed on the next day
* pillows are too big, you'll feel some neck pain if you use it: ask for a replacement

Room Tip: Ask for a smaller pillow
See more room tips
  • Stayed May 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
9 Thank Resyek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 5 August 2010

Our first stay in Bali, Flight Centre package recommended the Grand Bali for late afternoon checkout. We were upgraded to a deluxe suite off the pool and it was just amazing. Found the staff to be very friendly, the bar manager was especially a crackup!!!!!! This is a great place to stay if you want somewhere to chill and relax.

  • Stayed July 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank nmihi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 6 June 2010

Very relaxing & staff were very friendly & tried to be very helpful.
Room was large & clean, TV reception very poor, no hairdryers in bathroom
Pool was lovely, although only open from 8am - 8pm each day
We enjoyed the meals we ate in the restaurant, service was great
Room service meal trays were often left outside rooms in the corridor for days.
Too far from the beach & the 'Beach Club' is also disappointing
Too far from most restaurants & shopping in Nusa & too far in the heat to walk, although taxis are soooo cheap.

  • Stayed June 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Ness2468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
60 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed 3 April 2010

We have just returned from a week at the Grand Bali (no longer called Swiss Grand ), which was a timeshare exchange through RCI. As I usually stay at Legian or Seminyak, I was a bit worried about being so far out, but we ended up loving it!
We had a deluxe suite on the top floor at the end of the building, overlooking the pool and golf course. It was the biggest hotel room I have ever seen, beautifully furnished with a four poster canopied bed, timber desk, lounge, TV, DVD player and mini-bar. The marble bathroom was about 3 or 4 metres, with separate bath, shower and toilet. (Why were there no hooks or towel rails in such a huge room?). Outside we had a large terrace, with views on 3 sides with a full lounge suite. (It felt a bit like being in Ubud, so relaxing). The air-con was not very cold, so if we came in from the heat, we would have to sit on the lounge in front of the vent to cool down, but it was fine at night.
Breakfast was not included, so it cost us about $AUD10 for buffet breakfast, which had a reasonable selection, but not as good as other hotels I have stayed at . We had to serve our own coffee, even though there were always staff members standing around. Nobody walked around with the coffee pot.

It was very quiet, with not many of the 60 or so rooms occupied. I did not see an Aussie for 2 days as most of the guests were Russians. At least there was plenty of room at the 2 pools, which are separated down the centre by sun lounges, shaded by frangipani trees as the sun moves around.

There is a very nice spa by the pool, although we only went in for our free 15 minute massage.

The bar off the lobby has a pool table and seating overlooking the entrance to the hotel.

As the hotel is not on the beach, they have a free shuttle every 2 hours to their Nusa Dua Beach Club. There are plenty of sunlounges, umbrella, chairs and tables, as well as a beach bar to provide food and drinks. It was very nice, although in the morning the tide is way out.

On the way back from the Beach Club we were dropped off at the Bali Collection, which has lots and lots of shops, including a Sogo department store, and restaurants. We had a delicious light lunch at Aromas, and were then given free transport back to the hotel.

The hotel has a once a day shuttle to Kuta and you have to find your own way back. We found a taxi cost 80,000 to 100,000 and took about 40 minutes. We went in twice, bought a coffee at Gloria Jeans to use the internet in airconditioned comfort, went to Discovery, Matahari to stock up on snacks, fruit etc. the tailor for some clothes, and found we could not wait to get out of all that traffic back to our peaceful life at the Grand Bali

It is a 5 minute walk down the road to the corner to a street of shops and restaurants (Bualu village), where I had very inexpensive massages - one was 100, 000 and one was 70,000 rupiah for an hour ($8.50 to $12). The shopping was not bad and I did not have to bargain as hard as in Legian. We found some great little restaurants, and they all drive you home - Mai Mai has barbecued seafood sold by weight and then grilled, as well as a variety of other dishes. We ate there twice and the food was delicious. Laguna was another great little restaurant offering free welcome drinks, garlic bread and salad bar. They also had live entertainment several nights a week.

We also did the Safari Under the Stars tour at the Elephant Safari Park and thoroughly enjoyed it.

  • Stayed March 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank Aus2Argie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
112 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed 7 January 2010

The best thing about this hotel is the rooms. They are spacious, big kingsize beds, very big marble bathrooms, etc. They are not quite 5 star standard but are better than the other hotels which market themselves as 4 star. The pool was not so big but it was fine for us as there was rarely other people using it anyway.

Breakfast was just average, I liked the freshly made omelets and the danishes though.

The location is both good and bad. Bad that you are not right at the beach or surrounded by restaurants and shops. Good that it is a quiet place to get some sleep and not be harassed by hawkers and taxi drivers. It is only 5 minutes walk to some shops (Ralph Lauren, Tommy Hilfiger, + boutiques, etc.) and restaurants, about 20 minutes to the beach.

  • Stayed April 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank donga100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Western Australia
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 bubbles Reviewed 28 October 2009

I've been to Bali 8 times and am going again in November, Feb 2010 and June 2010 for my wedding. Every time we go we stay at two places (more fun that way). This is a very average hotel.

First, the website makes it look like the hotel is right on Nusa Dua clifftops - it's not, it's a good 10 minute drive to Nusa Dua Beach.

Breakfast - VERY average for Nusa Dua hotels. And constantly running out of food - you had to wait for everything to be replaced at any time of the morning.

Most of the staff were very nice, as Balinese people have to be the sweetest people in the world. They were about the only good thing about this hotel.

HOWEVER, our package was supposed to get 4 bottles of water for free every day. My dad bribed the water boys on our first day there to give us a couple of extra bottles (as the free ones were TINY and there was no other source of good quality water unless you paid very high prices for it). So, from that day on the water boys wouldn't put our free water in our rooms unless we bribed them!! Not good.

We had the best suite you could get in the main hotel area (the next thing up is a villa - they looked lovely) which was nice, however the toilet in one bathroom stank, the showers leaked all over the floor around a toilet (which doesn't make one feel confident in where that water came from!). The bath leaked and we had to call a plumber to fix it. The door to the verandah was very hard to open.

The rude Japanese guests (speak to any Balinese person and see how they feel about the way many (most?) Japanese guests treat the Balinese and you'll see I'm not kidding) are not the fault of the hotel, however they just added to our unhappiness there. I saw one overweight child blow his nose in the pool, whilst his mother watched on smiling!!! Disgusting!!! I didn't go back in that pool, needless to say.

Small business centre with one computer which you generally had to queue for.

Overall, I would not go back here. I feel sorry for the staff to say this, but I don't think other people should get caught out.

  • Stayed August 2009, travelled with family
    • 4 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank lovecat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Grand Bali Nusa Dua

Property: The Grand Bali Nusa Dua
Address: Jl. Nusa Dua Selatan no. 8 | ITDC Complex Nusa Dua Lot RA 6, Nusa Dua 80363, Indonesia (Formerly Swiss-Belhotel Bali Aga)
Phone Number:
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Romantic Hotel in Nusa Dua
#16 Family Hotel in Nusa Dua
#20 On the Beach Hotel in Nusa Dua
#20 Spa Hotel in Nusa Dua
#21 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — The Grand Bali Nusa Dua 4.5*
Number of rooms: 63
Official Description (provided by the hotel):
The Grand Bali Nusa Dua offers a truly Balinese experience of serenity and personal hospitality. With 63 suites and pool villas, 5 star facilities, spa and authentic dining experience, The Grand Bali Nusa Dua is an ideal haven to escape, unwind and enjoy peace of mind. Traditional Balinese warmth combined with attentive service makes it an ideal choice for a serene getaway. Set in the exclusive enclave of Nusa Dua, the resort's spacious and luxurious suites and pool villas are decorated in contemporary Balinese style and fully-equipped with modern amenities for uncompromising comfort. For an indulgent and leisurely vacation, plunge into our twin pools, enjoy a treatment and massage in The Spa and dine in our versatile restaurant serving Indonesian and Mediterranean cuisine. The Grand Bali Nusa Dua is a magical place where time stands still and memories last long. ... more   less 
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Also Known As:
Swiss-Grand Bali Hotel Nusa Dua
Holiday Inn Nusa Dua
The Grand Bali Nusa Dua

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