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“just another hotel at nusa dua” 3 of 5 bubbles
Review of Grand Hyatt Bali

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Grand Hyatt Bali
Ranked #21 of 53 Hotels in Nusa Dua
Certificate of Excellence
Indonesia
Level Contributor
39 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“just another hotel at nusa dua”
3 of 5 bubbles Reviewed 12 December 2011

Stayed at grand hyatt nusa dua bali on 5-7th december 2011.
There's nothing special ,only larger area and it can become minus point if you have to walk in rush to the lobby.
The hotel looks aged but well maintained. I think we can find another hotel with almost the same facilities around nusa dua with lower rates.

  • Stayed December 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank edwin c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (527)
Date | Rating
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  • Danish first
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  • English first
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English first
New Delhi
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 11 December 2011

From the very moment that you enter Nusa Dua you feel very good and the feeling becomes amazing when you step into the Grand Hyatt. The entire property is huge and is very well maintained. The resort has a unique concept of having ponds with beautiful fishes all around the property. The property is lush green and very clean. The lobby area is very spacious and offers a partial view of the sea. Our room was about 5 minutes walk from the lobby (there is no shuttle service to and from lobby unlike some of the other resorts of the similar size, so you have to walk). The room was very big with very comfy beds, good air conditioning, a decent size washroom and a balcony which offers splendid view of the huge pond and fishes. The only downside was the interior of the room which I thought could have been better especially the color on the walls. Even the chairs in the balcony could have been more comfortable. Notwithstanding the same, it is a top notch property. The resort has separate dining areas, in fact the breakfast was offered at 3 different restaurants (however, only 1 had air conditioning). Salsa Verde – the Italian - was our favorite as it is perfectly located alongside the swimming pool and the cool breeze from the ocean made the dining experience even better. The resort has a terrace bar as well. The swimming pools are other major attractions of the resort and have very unique shape and design. The pool bar offers 50% discount (which they call crush time) on its cocktail selection during the afternoons. Grand Hyatt has a huge private beach as well and you can spend hours lazing around there sunbathing, looking at the ocean or taking a dip in the sea. The weather surprisingly was very hot (in 30s with humidity as high as 80%) for late November and early December, but even then we loved every minute of the 7 days that we stayed in Grand Hyatt, Nusa Dua.

Room Tip: Ask for a room which is closer to the lobby as there is no shuttle service to and from the rooms. S...
See more room tips
  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AwasthiAtul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 10 December 2011

Choosing Grand Hyatt as a place to stay will build up expectations.. The hotel structure looks grand, and antique, unfortunately, little impressions of old.
The food was pretty good, portioning was okay, however, the presentation and the service of the staff was way down below, specially when the guests are domestics. Staffs are less helpfull and less flexible, even with direct request from guests.
Some facilites are not well maintained, works, but not 100%.
When compared to 5 stars hotels, hyatt is way down, because all in all the service only reflects as 3 stars for domestic tourists, and 4 stars for foreign tourists.

  • Stayed June 2011
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Travelling703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winnipeg, Canada
Level Contributor
71 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed 9 December 2011

It was one of the best Hotel experiences I made. Although, you notice that the rooms are no longer the newest, the facilities around the Hotel are breath taking.
Very nice and spacious reception area, in the open... that really gave me the far eastern feel .. Beach is nice, restaurants re well served and are clean.
Although I was there on business, I had fun, and I would definitely repeat it with my family. The only drawback is its distance to the nearest populated market and night life area. Kuta, some 40 kilometers or so, is a challenge considering the narrow roads.

  • Stayed June 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gass1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redondo Beach, California
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 9 December 2011

We stayed here around June 2011, the weather was awesome and perfect, not too hot, and nice breeze. On top of that, we were greeted with such a nice and warm customer service, we fell in love with the hotel right away. We booked 3 rooms, 6 adults and 1 child. One of the rooms front door was not closing well, and they had someone fixed it right away, sent us a nice fruit basket due to the wait. But we just enjoyed the beach right away, no fuss in waiting for the door to get fixed because we were enjoying our time checking out the hotel. It was the best choice we ever made. We stayed in Conrad Bali the year before, and they got the worst customer service, they made mistakes after mistakes. But Grand Hyatt Bali is the opposite. I really feel the true 5 star quality in this hotel besides their facilities, great beach, etc. We'd definitely come back here again next year. All the staff in this hotel is very professional and welcoming.

Room Tip: Definitely go with the ocean view room, worth the value.
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  • Stayed June 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank MiaMommy76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
welwyn garden city
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 4 December 2011

After much research we decided to book our honeymoon to Bali and stay in The Grand Hyatt Hotel.
We arrived to spend a long time stood at reception while we booked it- whcih after a 24 hour journey was not a great start.
We then got taken to our room (about a 10 minute walk) to find the bell boy had the wrong key. So we were left for a further 20 minutes outside our room while the correct key was got.
Then inside the room there was no 'special' honeymoon treatment at all which was so disappointing.
As we arrived too late for dinner there was no explanation as to what we should do. So my husband rang room service to see if we could have a meal using our half board tickets (which we didn't actually have as apparently there were none left). After 20 minutes of explanations on our side we eventually got some food. After eating we were then told there would be a charge for the food, despite being told there wouldn't be.
Day 2 my husband became very ill and on day 3 had to see a doctor on site who told him he believed he had ecoli.
I then became very ill abd actually saw the dotor twice and received 4 types of medicine. I was so ill we decided to come home 6 days early from our 12 night honeymoon. Staff were very unhelpful with providing help to get us home early. It was the transfer staff, Hotel Beds that helped us and sorted out transfering the flights. On getting home I went to UK A&E as I was so ill and hadn't eaten for 5 days and from samples that were taken I had Salonella.
We did not eat anywhere but the hotel and were very careful with what we ate and drank- even going to the extreme of brushing our teeth in mineral water.
On top of the illness we found the hotel more like 3 star- the ceiling outside out hotel fell down and it was us that highlighted it to staff. There were beer cans on the stairwell- one was at the top of our stairwell for 4 days. All in all I was very disappointed with this hotel and more importantly ruined our honeymoon.
I would not recommend this hotel at all. Be very careful when booking it.

  • Stayed October 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
6 Thank joanna c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Utrecht
Level Contributor
59 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
2 of 5 bubbles Reviewed 3 December 2011

At first sight Grand Hyatt Bali looks great, nice rooms, great beach, a lot of facilities. But the difference with other five star hotels is in many details. No special welcome drink at check-in, just a formal procedure, no warm welcome. We got towel cards, for which we could get each one towel at the beach. Is Grand Hyatt afraid that we steal their towels? And directly a warning on the booklet around your key card: if you want copies of the sales slips of your purchases in the hotel, this might take several hours. Is their bookkeeping process so complicated?

In the hotel room no branded amenities as in other five star hotels, just 'shampoo', 'shower gel' and 'conditioner' as in a two- or three star accommodation. No mouth wash or bath salt. The staff was unable to provide a firm pillow that evening, for which no excuses. Also we found a lot of dust in the room. The next morning I was waked at 8.30 by somebody mowing the lawn near our room.

The same on the beach: you can collect your towels yourself and also arrange your beach beds yourself. No help from the staff, which on one occasion preferred to play chess with their upper body undressed. Also no water and hardly any drink service.

Due to our booking we would receive money back from the hotel at checkout. We decided to arrange that the evening before we left, but the front office staff, including the duty manager told us that that was impossible as the accounting department had already closed (???). Only after involving the F&B manager and one hour later this was arranged. We have never heard anything from the hotel anymore about this, no apologies, no evaluation.

At the same price level there are better hotels in this region.

  • Stayed November 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank DutchAlfred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Bali

Property: Grand Hyatt Bali
Address: Kawasan Wisata, Nusa Dua 80363, Indonesia
Phone Number:
Region: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Nusa Dua
#9 Family Hotel in Nusa Dua
#15 Romantic Hotel in Nusa Dua
#19 On the Beach Hotel in Nusa Dua
#19 Spa Hotel in Nusa Dua
#20 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Bali 5*
Number of rooms: 636
Official Description (provided by the hotel):
Nestled within the lush tropical gardens of the 41-acre beachfront property, the Kriya Spa will, in essence, be a wellness sanctuary, offering the discerning traveler an authentic Balinese healing experience with 24 luxurious spa villas for treatments and for full day spa programs. Reflecting its name Kriya – meaning ‘ritual’ in Sanskrit – this unique Spa will celebrate authentic Balinese healing forms with treatments based on ‘wellness rituals’ to promote positive health and anti-aging through the use of natural herbs, roots and essences. ... more   less 
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Also Known As:
Grand Hyatt Bali Hotel Nusa Dua
Grand Hyatt Nusa Dua
Hyatt Nusa Dua
Bali Grand Hyatt
Grand Hyatt Hotel Bali
Nusa Dua Hyatt
Grand Hyatt Bali Nusa Dua

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